PLEASE DO BOT BUY ANYTHING FROM HERE EVER! They have the worst customer service and delivery crew. I am unable to return a horrible mattress after spending thousands of dollars. Was told they could take my old mattress and they did not and even gave us a threatened remark. Furniture is cheap and smells like chemicals. Better off getting the same stuff at Big Lots or Wal mart and at least paying the price it deserves. Never shopping here again and posting on all my facebook groups to warn others. Hope they go bankrupt. read more

Mechelle is hands down the best customer service rep there is. She fixed my issues and gave me faith back in this company! Mechelle, you rock! Thank you for taking care of me! read more

Amazing service by Niesha T. (Sales associate) She helped us looked for the nice sofa set we have been looking for. The quality of the material is very good. read more

On 7/20/2019 We went there bought the whole furniture Worth $4 K . We didn't want to buy furniture protection plan for 2 invoice about $400 . We told the sale rep and the manager that we don't want to buy them . We was in hurry because the store almost closing. When get home the 2 invoice was charge to my wife credit card the furniture protection plan $400 . We stop by talk with the manager name: Romeo About the charge. He said nothing he can do. read more

I cannot say enough about the experience provided today by ashely furniture. We're first time purchasers looking to get rid of our hand-me-down mixed living room set. We walked in were able to browse at our own pace pressure free. And when we were decided they were extremely helpful and personable. Tommy and Nathan were exceptional and made this purchase a breeze. Thank you we'll definitely be back! read more

I just recently purchased a whole bedroom set with the help of one of their sales rep. Maurice Nguyen, and I will have to say that I was very pleased with quality of the furniture, and the knowledge that Maurice provided. I am giving the store and customer service 5 stars because I was dealt with great customer service and the quality was great with reasonable pricing. I would definitely recommend Ashley, and if you are ever in the market for new furniture, please ask for Maurice. He will help you answer all your decor needs, and even assist you in getting financing if needed. read more

Worst experience ever!!! I came in last week and purchased a cash and carry item, was then told it must be ordered and would arrive on Friday of the same week. Come Friday, no delivery! I called and was told that it would be picked up from warehouse on Monday. Tuesday, I called for update. I was told that I was supposed to have taken it the night I bought it. Seriously??? I went back in to get it and was told by the manager that her sales person was mistaken and should have called us to pick it up last week. BUT, he was the one that said it was cash and carry in the first place. She, told him that it must be ordered. We have our item now but will NEVER return to this store. All we wanted was our item and we have it now. I can't believe the crazy hoops we had to jump through to get it. Save yourself the headache and go to Jerome's! read more

Thanks Guy McCord for the fabulous customer service, from the second we walked in, to the warm hello, the honest desire to be helpful not pushy, and the wonderful sense of humor along the way. Shopping at ashley with Guy is a no brainer, i will be back. p.s. thanks to kelly "girl" in customer service also read more

Went in looking for a new couch. Worked with Jon. He showed us around the store and was Great help! Found one I liked. Went home and measured, went back an hour later and bought it. Jon and Nathan both were very nice, polite and worked with me on getting it ordered and delivered. read more

I am not one to make bad reviews but here I go. Absolutely worst customer service I could imagine. I have been given the run around since I placed my order in June. Currently I am working on getting a full return on an in store order that they say they don't have a return policy for. That's outrageous! If I'm going to spend 2300$ on a set of bedroom furniture to have defective pieces be delivered and abruptly told that missing pieces are back ordered, they need to be clear on the customers options. How am I supposed to know that I'm responsible to refuse furniture that I have been expecting for a month. Take your business elsewhere. read more

Ashley Store - Furniture Stores Near Me - Huntington Beach, California

I came in yesterday with my siblings shopping for a mattress. Upon entering we were immediately greeted by Guy. He was very kind, friendly and knowledgeable. He showed me different beds, explained each one and had me test them out. He never rushed me or pushed me to make a purchase. Even though I walked out not buying anything I know when I'm ready to make a that big purchase I'm going to ask for Guy! read more

We left the store extremely excited and happy to have received such an amazing "DEAL AND DISCOUNT". The sales rep Christine probably thought we were retarded and we would never notice that the final price we got was nothing but the real prize. CHECK ONLINE PRICES FIRST before letting those sales representatives fill you with lies saying how many discounts you are getting. We had no issue with the final price but feel offended by the fact that we were lied in our faces. Instead of inflating your prices at your store you should actually give discounts or keep it as it is. Customers don't need to be treated like they are stupid and should be treated with respect. read more

My wife and I purchased a sectional couch from this Ashley furniture (located at 7212 Edinger Ave. in Huntington Beach, California) with the understanding that it was in-line with their offer of no interest if paid in full before 12 months. Well, that is not what they gave us. We were given a reduced interest rate (still high) and we were not aware of this until we received our 1st!!! statement. When we called they just told us how the reduced interest rate worked. You're not listening to me! None the less I got no where with them, so I wrote corporate and the bank, Synchrony, with my complaint with details of what we were told at the store and thought we signed up for and requested our $11.95 interest charge be refunded. Well guess what? We only got a letter back from the bank giving us the details of the reduced interest program. Again!, you are not listening. Thus, NO matter what our current and future needs are we will NEVER purchase from any Ashley furniture again and we will tell our friends too. Plus, we will never entertain the idea of banking with Synchrony either. I understand I am a small customer, but when I was in business I listened to my customers. A star rating of 1is almost too high. Purchase elsewhere. read more

Marlo was a delight to work with - he was very helpful throughout the whole process. We left with practically a whole house! Im glad we stopped by! read more

I went to Ashley home furniture to buy furniture for my daughter. The first sales person wouldn't help us because we were having the furniture delivered to KC. The second one helped us but charged me twice for my purchase. I am being told that I have to physically go in the store to get my refund. Waste of time. The online purchase was even worse. Long hold times and the order does not appear on the website correctly. I'm very skeptical that the order will be correct after going back and forth with them and hours of hold time. Not a great experience all the way around. Terrible customer service. read more

Purchased one king bed frame and one floor mirror on 4/27/19. Was told by the sales rep they hadn't yet closed out the day so possibly could be getting a call that day to schedule the delivery. Asked if we could take the floor mirror with us. Was told no due to liability reasons and it would need to be delivered. No call received. 4/29/19 called and spoke with a rep who told me the items were scheduled to be delivered on 5/1/19. When I asked what time I was told I would receive a call on 4/30/19 for the time. No call received. 5/1/19 called first thing in the morning. Now I'm told there is no delivery scheduled. I'm told the items were going to be sent via UPS but now that isn't an option and will need to schedule delivery. Soonest they can come out is 5/3/19. (A day later than what we told the salesperson we needed it by) I then asked for the store manager who was too busy to take my call after being on hold for 20 minutes. The guy who answered told me it says on my contract that it would he sent via UPS. I told him that was never told to me by the salesperson. He said you signed it at which point I asked if I should question the honesty of their sales staff. He didn't have an answer. He then told me it wasn't going to be here until 5/4/19. I told him the person we spoke with before him said 5/3/19. He then said, "so is that when you want it?" No. I want it today like I was promised. He said no. I said tomorrow then, he said no. Friday? No. I asked what would happen if I cancelled the order. He didn't seem to care. His response was go ahead there's no charge to cancel. No apology. No discount. No nothing. Never again. I don't care if you have 976 months of 0% financing. Everyone I know will hear this story. read more

Came in today looking for a sofa with my husband. Najwa in sales and manager Nathan were extremely helpful and nice!! We ended up finding the perfect couch for a great deal. Definitely stop by and ask for Najwa! read more

I'm writing this Yelp review in the hopes that customer service will ACTUALLY DO SOMETHING to help me. Never have I ever experienced worst customer service in my life. Here's what happened: 1- We purchased their living room set deal which came with a couch, tables, a rug, lamps and accessories. We were happy with our purchase. 2- The couch and lamps were delivered. The lamps were missing parts. I called and didn't get any help so I went to the store. I was greeted, but when the person at the front thought I was "returning"something (even though that wasn't the case) she legitimately TURNED AWAY from me mid-speech and started helping someone else. This is the only time you can stand in an Ashley Furniture and have no one come up to you: when you're needing help post purchase. 3- After a long process of customer service and a manager basically telling me I most have made a mistake/I must have not seen the extra pieces in the box, I finally got some pieces for the lamp (literally 30 minutes later after making me feel terrible). And guess what? They were the WRONG ONES and not matching. I gave up and now have mismatching parts to my lamps. 4- I've called FIVE TIMES to see when the rug and accessories will be delivered and have received two different dates and guess what? Nothing was delivered. Can you imagine how frustrating this is? I've learned my lesson with actually going into the store for help, so now I'm at a loss. Also, they keep saying there is no record of purchasing the accessories and we have the purchase number! I have to re-read it to them every time I call. 5- We purchased everything IN MARCH and now it's MID-MAY. 6- The last time I called I was told I would be called back. Hahhaha, I don't know why I had faith in that response. Also, at a loss, I threatened to return everything and the lady on the phone was happy to do so. (The thing is, I actually like the couch and I do want to keep it, but I thought that saying I would return the set would cause her to be proactive and try to help me. Looks like helping a customer is lower on the priority list than just returning whatever they bought...? Less effort?) Ashley Furniture, if you are reading this, PLEASE HELP ME with the rest of my purchase from months ago. I just want what I've purchased. I think that's fair? After time and time again of calling, I feel I need to reach out on various social channels to see if I get a response. Fingers crossed. read more

Maja met with us and was so helpful with helping us find a mattress as well as a couch. She kept it within our budget and was able to answer any and all questions we had. Great experience overall read more

I was impressed by the excellent service by Niesha T. (Sales associate) she help us looked for the nice sala set. Very good service.

Willi was an EXCELLENT salesperson. He helped my husband and I with our dream bed. He was very knowledgeable, friendly and helpful. He made us feel comfortable and confident with our bed purchase. He even made sure our delivery went well. Ashley Furniture has great quality furniture and has great deals and sales. The showroom is huge and beautifully arranged. We will definitely come back to Willi at Ashley Furniture for all of our future furniture purchases. Thank you! read more

Just bought a 14 piece living room set from Guy! Great quality, amazing look, and Guy was awesome! I will definitely be coming back for the rest of my furniture! PS. Make sure you ask for Guy when you go in! He will make sure to get hooked up with great furniture/products for a great deal! read more

Had an awesome experience dealing with Long Tran at this Ashley's location... he took the time to understand what we're looking for and the setup of the living room. He wasn't pushy and was very supportive even when we changed our mind 100 times. Thank you Long for an awesome service read more

Just had a great experience at Ashley's in Huntington Beach. Kiana was awesome; she gave me and my wife an honest expected delivery date. I know, with the supply chain issues, out of stock orders will not be "available " next weekend as other stores promised. We didn't feel pressured or rushed into our purchase. We will definitely go back and will make sure Kiana is our representative. read more

I enjoy walking to stores and looking for best deals; but I must admit: furniture shopping is time-consuming and exhausting. I was clueless in the beginning. During the Black Friday week of 2016, I visited numbers of stores (small/large, family-owned/big names) and couldn't choose any items as I was overwhelmed by everything... My mom and I stopped by this store on Black Friday and it was super busy. We knew Ashley sales rep were commission-driven and would be pushy. But we liked what Ashley had and wanted to take advantage of Black Friday deals. *** Sales rep One mid-30 saleswoman (let's call ZZ) greeted us in the front and gave us her card. My 1st impression was that ZZ seemed friendly. Oh boy, I shouldn't have judged the book by its cover. She asked us some basic questions, wrote down her phone number, and told us to take a tour then call her later. She then walked back to her current customers... 30 mins passed by; ZZ didn't return once to ask what we needed. From where we stood, my mom and I saw her walking from one customer to a different one but never to us. We had questions and didn't like wasting time; so we decided to choose another available salesperson. Henry Nguyen was experienced, attentive and accommodating. Different from the other sales rep, Henry spent his time only with us. He asked, listened and answered our questions: styles, dimensions, fabrics, prices and any other furniture-related topics. We spent nearly 4 hours in store and finally decided to purchase a dining table set, a panel bed, and a mattress that met our budget and would match our home style. All were super good deals due to huge BF discounts. We also got a free box spring and a free pillow as parts of BF promotion. After a while, ZZ spotted us with Henry; she came up and said something like: "Oh, you went with Henry? It's fine." She smiled and went on: "It's BF, it's chaotic. I'm busy anyway. Henry will assist you instead." She then walked away. When we finalized our orders with Henry, I noticed ZZ kept staring at us (or Henry). Her stares were so obvious & intense that I felt she must have been upset thinking she lost a huge sale--which in fact, she did. I didn't bother when ZZ accommodated her previous customers and I understood she wanted to finalize sales with them. I also didn't feel bad switching sales rep as ZZ didn't take a moment with us after the brief initial greeting. My mom and I wanted to have business with someone who would make decent effort accommodating us and give us best deals. If ZZ had been back when we were still waiting and asked what we needed, we would have considered going with her. Henry - 5 stars, the female sales rep - 1 star. *** Customer services After the fairly smooth purchasing experience with Hogan, my experience with Ashley customer service staff (FV store & toll-free #) has been OK at best. I called toll-free # a week before delivery date to reschedule but the line was down for a few days in the week before Christmas (maybe they celebrated the holiday early); so I called the FV store #. A young woman (she's one of CS staff who always sit at desk in the back) picked up the call. Her tone was normal. I politely asked if I could change delivery date. At that moment, her voice changed. She still helped me switch date; but something in her voice hindered utter annoyance. Plus, she didn't care hiding it... I don't know why she acted that way because: 1-i was nice; 2-rescheduling is normal for furniture delivery & 3-changing a date on computer is a simple task. One good thing about Ashley CS toll-free number was they followed up with me when my mom and I weren't satisfied with 5 unbalancing dining chairs and several minor scratches on chairs and table. A technician was sent out to fix the issues. He was prompt, polite and efficient. He explained to me texture of the wood & explained his retouch work. He also retuned chairs legs. For those 3 unbalancing chairs that couldn't be fixed, he reported them to the headquarters & they sent new ones a week later. Toll-free # - 3.5 stars; FV store # - 1.5 stars; Technician: 4.5 stars *** Delivery The team arrived early in the morning. They were prepared, quick & skilled. However, they were not very careful with existing furnitures. 1 - Dining set had some minor scratches but overall looked good. 2 - Panel bed should arrive in 4 pieces: foot- & headboard, one left & one right rail. But warehouse made a mistake sending 2 left rails so delivery team couldn't set up the bed. They left with 2 rails. I called Ashley toll-free number and they said I had to wait 10+ days for the correct rails to be delivered. Hmm.. 3 - Mattress and box spring were well packed and in good condition. Delivery team - 3.75 stars I cannot valuate the quality and durability of these items at this moment. Time will tell. Overall - 3.2 stars read more

I was helped by a guy named Edgar Grijalva. He was super patient with me asking a bunch of different questions. He was also very attentive and made sure I left the store with exactly what I needed. More than happy with the service!! read more

If you're shopping here, definitely find Edgar Grijalva to help you out. He took his time to help me find the things I needed for my new apartment. He was also really patient with helping me find options while also being considerate about my budget, read more

I'm so pleased with my experience tonight at Ashley Homestore. Jon and Nate were both awesome! They went above and beyond to help me get just the couch I was looking for. Now I can't wait for my couch to be delivered! read more

This furniture place is sucks. You go there and choose you furniture they promise you they going to deliver a several day and they never do plus they send furniture incomplete. The warehouse and the store don't communicate very good. Never buying here again. They did it 2 times already. read more

Tina was incredible, go to her if she is available! She was able recommend me the best pieces of furniture while at the same time giving me the best prices. I bought a new place needed help adding the furniture and she made everything incredibly easy. read more

I appreciate the location following health officials recommendations during this pandemic. However, when my living room set was delivered the staff was very irresponsible, and careless. The coffee table was scratched, the couch was damaged seemed like it was cut with a blade. Definitely not what I expected, I told them I was not going to sign until they brought me what I paid for. When I called the store to complain about the situation I was told I would get a call back form a supervisor, that never happened. They sent out a "inspector" to look at the damages. Just be careful, and look at your furniture before you sign anything. Their stuff is really nice, and pricey. Make sure you get what you pay for, personally I will not return to this location. read more

Sunday, Memorial Weekend I went in to look at the Porter Counter chairs. My sales associate Guy spoke with me and took the time to answer my questions. He was patient and easy to talk with. I was very please with look and feel of the chairs but I felt that I needed to take some more time before deciding. Thankfully, Guy did not pressure me and understood. After looking around a little more I decided to purchase the Porter Chairs, counter height. I called Guy and placed my order over the phone. Again, Guy was helpful and walked me through the process. This was nice so I didn't have to go into the showroom. Easier for me. A good experience! Grateful! Looking forward to receiving my chairs! read more

Don't come here they'll do anything to get the sale, deliver the wrong furniture twice, and then tell you sorry they'll follow up on the order only to not call you back. So by the end of the whole fiasco you've put in tons of effort with empty hands. I ended up cancelling the order because they kept telling us they will follow up everytime. We tried to get a corrected delivery with no actual follow up so I went over to the store and "followed up" my self. read more

My family and friends will never buy from Ashley Home store again. I spent over 5,000 on their so called top of the line furniture over a month ago. First deliver received wrong coffee table, damaged dining room table and chairs. Second Deliver received another damaged table and chairs. I'll try to keep this short. We are going on about the 8th deliver. Called the store manager a few times and she told me she would follow up to see about refunding me $$$ I lost taking off work to receive these deliveries. She was extremely rude and unprofessional and ended up telling me she can't help me then proceeded to hang up me. DO NOT PURCHASE FROM ASHLEY HOMESTORE. read more

I bought a living room set at this location in July of 2017. We had an issue with the coffee table and called the store and spoke with the manager about the table September of 2017 and he said he would send a technician to come check the table. That never happened which forced me to call back another six times to get a hold of that manager again to schedule someone to come out. The technician came out and said one of the legs was splitting at the top which was causing the table to wobble plus the anchors that held the bolts in place we're moving too. The tech ordered the wrong part that showed up a few months later and when I called to have them come swap it out I kept getting the run around then just gave up. Fast forward to now, the table finally broke all the way and when my wife and I went to Ashley they had nothing to say about the table and because we didn't purchase the warranty they were unwilling to work with us even though it was a documented issue from almost day one. We will never buy anything from Ashley again in the future and we would urge everyone else to do the same. read more

Ashley Store - One side of the table broke completely and almost crushed my sons foot. - Furniture Stores Near Me - Huntington Beach, California

See all

Anna is AMAZING. She is a pleasure to have helping us she really knows her stuff she will be who I ask for in the future. THANK YOU ANNA read more

Stay away from this store. They messed up customer's order and they blamed it on customer instead of fixing their problem. I purchased the dining table sets and 14 pieces sofa sets. I paid delivery for everything. The customer service called me and told me to come pick up 1 item at the store. I came to the store and the people there told me nothing to pickup at the store, everything is delivery. I received a call from the store 2 days later and asked me to come to the store pick up 1 item again. I came to the store again and they gave me wrong item. They told me that was the item number i paid for but that was not the item i chose when i placed an order. The sale woman put wrong an item number when she helped me . There are thousands of item numbers in the store. How can i tell if the item number they put in the order is correct or not? So instead of fixing the problem, the manager tried to blame to the customer. Stay away from Huntington Beach store. This store is a SCAM. read more

So I'm 31. Maybe I look young for my age or idk but every single person in that store was asked a question except for me. Every single person was approached and asked what they were looking for except me. I've never walked out of a store so sad in my life. Maybe because I'm dressed down idk what it was but I could have bought anything in that store and I was so excited I need a new couch I have 2 little boys snd a couch I've had for years and my husband told me to go out shopping by myself. I walked out and there was 3 ppl at the entrance and nobody said anything to me. read more

Ashley Furniture is great! They have the best selection, prices and customer service. Willi was wonderful! He helped my wife and I with our bed purchase. He went above and beyond to make sure we were satisfied and well taken care of. We will definitely go through Willi at Ashley Furniture for all our furniture needs. I highly recommend this place! Ask for Willi and you'll be happy you did..... read more

I bought $3500 worth of furniture and just a few things were good. I am so upset I bought Ashley furniture everything came either damaged or defective. Its taken more than a month for delivery and always something wrong or defective. Went to our credit card company and filed a formal complaint. Ashley said they would not replace damaged items BUT instead is sending out a technician to fix the dents, scratches and tears in the furniture. I can't believe this is happening. I went to Mathis brothers in June. Spent $3000 on couches EVERYTHING came just fine and in perfect condition. I should of just bought my dinette table chairs and barstools at Mathis. Still waiting for my furniture since August 19th. I've learned my lesson :(( read more