great customer service at a very fair price!! they have lots of mattresses that larger places don't…read morehave, and it doesn't feel like they're trying to rip you off

I've been coming to OC Mattress for years now, simply because of the quality and great customer…read moreservice I receive every time!! Jessy, our sales person was great! Very patient, and gave me a great deal for two mattresses which I love!! I highly recommend you visit Jessy if you're in the market for a new mattress! They have a great selection and speedy delivery.

We purchased our Sleepnumber mattress in 2019 and the pump has failed for the second time. Even…read morethough we purchased a 25 year warranty and were told by the sales men that the warranty covered everything. Now I'm being told that I have to pay over $186.00 for a pump! Beware what they tell you. It's not true

Wow. 2 years, and I'm STILL paying off the sheets, pillow cases AND delivery fee. Absolutely…read moreINSANE.. yes, I'm making minimum payments. But the fact I'm STILL making payments? For having a defective bed delivered to us.. AND having to PAY for a defective bed sent to us.. mind blowing. Save your money. Please. It'll save you a lot of stress.

Just about everyone in my life has heard some version of the following review, because I honestly…read morecan't say enough good things about this company. For context, my partner and I put over 40 hours of research and visiting mattress stores into this mattress decision. There were initially a lot of contenders. And in the end, there was only one we felt confident about - Custom Comfort Mattress. My family and I have been customers of theirs for over 20 years and I was delighted to learn just how good they are in their industry. Throughout the process, we wandered into 3 Custom Comfort stores and the customer service in each was outstanding so they're all getting this shout-out. We never felt like they were trying to make the sale - there wasn't pressure to make a decision - they just gave us the facts with pride and the mattresses sold themselves. Azita and Allen welcomed us into the Newport Beach store and put us at ease as we bounced around the mattresses 3-4 times. Super personable and ultimately took great care of us when we were ready to make our purchase. In the world of mattresses, Custom Comfort is producing a far superior product. I've owned mattresses in the past from their Select Collection (entry-level) and for this purchase, we jumped up to their Reserve Collection (premier level). We wanted a bed that was all natural materials with no memory foam, which we learned limits the lifespan of your mattress. We also wanted to avoid potentially toxic materials used to meet U.S. flammability requirements (Custom Comfort achieves this with wool). Bonus is that all of their mattresses are double-sided (flippable) which most on the market are not these days. The mattress we purchased should last us 20-30 years if we care for it well. This is the type of company that earns your trust. Not that we needed reassurance, but we asked if we could visit their factory in Orange to see how their mattresses are made [thank you Azita for helping set this visit up]. I felt like an elementary school kid on a field trip - I absolutely loved it. The warehouse manager Chewy personally guided us through all the stages of the mattress build and shared that most employees have been on the job for 10-30 years. They clearly take pride in their work and the brand. From the time we made the purchase to the time it was set up in our bedroom was 5 days. Great customer service to the end - Oscar and Omar were our courteous and on-time delivery crew and they made several adjustments to the bed height and position in the room to make sure I was completely satisfied. We've been sleeping on our new mattress for a week and we're finding our aches and pains greatly reduced. Check this company out - they're the real deal!

Completely unique (very good) mattress shopping experience headlined by Azita at the PCH store…read more Good value, great installation team and great service in the store from Azita. I comment rarely, but this business deserves affirmation for exceeding expectations.

Great Customer Service. Love my Cali King. Don't purchase from the mattress stores that pass on…read moretheir TV marketing dollars on to you. Go with this local mom and pop store that truly cares about you and the Community!

We got a great deal on a good-quality bed from The Mattress Place. Dave was low-key and helpful in…read moreanswering our many questions. It's a small place, but they have a good range from budget to deluxe. The only reason I didn't give it 5 stars was because our bed had to be ordered and shipped, so we couldn't get it within a few days. However, our bed was delivered early within the window we were given, and installed quickly. We'll be going back in a few months for another new bed. I like that it is family-owned, and was a better value than 3 other places we went to, 2 of them large chains.

This is our second mattress buying experience with Ortho Mattress and I highly recommend them…read more We didn't work with Thomas for the first one but had him for this second purchase. The first time we came here we bought a Cal King mattress for the master bedroom of the first home me and my husband bought together here in Orange County. Fast forward 4 years and we're buying a Full mattress for our guest room because we have our first baby due next month and need a comfy bed for our parents/nanny to stay! We were hoping they had a record from our previous visit. They unfortunately did not but Thomas was able to discern our exact same mattress choice from last time in about 3 questions. We even test laid down a couple to make sure but Thomas was spot on. He was super professional and very helpful and we loved getting another mattress from here because the quality is amazing and the price is fair. He also took the time to go over every aspect of the sale from the return policy and warranty to some fun facts about the business and competitors generally. We completed everything in about 30 minutes and are on the delivery schedule for tomorrow :)

We're super happy with our mattress. We have a split cal king adjustable mattress. We needed a…read morenew mattress cover. Steve was so helpful and luckily had it in stock. :)

Went in there to look at couches and found one with a built in sound system. Their couches come in…read moredifferent firmness and several different fabric choices. Their service was great. We bought a couch and love it for how comfy it is and the ease of cleaning the slip covers. I will admit it is a very heavy couch with the sound system and speakers built in and takes some strength to change the formation around.

Absolute best customer service of any company!! We had ordered some furniture for a new build…read morehouse, and had issues with items coming too soon. Nael, the store manger made sure to coordinate with FedEx and the local store to make sure we got all our packages and nothing was lost. Paco was so helpful when we had to place an order on hold, he even carried it out to my car because it was bulky. I wish more stores would be as helpful as them!

I feel like this is a "new season" review, much like when Gossip Girl starts back with a new…read moreepisode. Yet, I don't have fabulous clothes or a mink coat, but I do write to ya'll out from nevah-nevah land (the internet, who knew?.) Where have I been? So you've been privy to my buying a new bed. In the days of the previous bed, I would curl up with my Mac and throw out a few reviews from under the covers. Now here's where my world (YelpWorld, that is) has completely fallen apart. :::pointing::: I have this wonderful Ikea side table that fit quite nicely over the edge of my old bed and doubled as a computer table. But, since I've gotten this new bed, the Ikea table :::pointing::: no longer fits over the edge of the bed. My new bed is like the princess and the pea. It's so high (tall) and fluffy, I no longer worry that my dog will try to jump on it. She's merely this tall :::hand at knee::: and, If i'm this tall :::hand on head::: and have to pole vault to get onto it, she'll never make it unless she uses the clown cannon from the circus. I've tried, oh my lovelies, to balance my computer on a book and other such nonsense so that I can continue to write about all things new and shiny, but alas, when I curl-up feet from the ceiling, my bed is so comfy that I'm off to sleep without any review to show for my wanderings. But you are reading a new review, right? I'm outside on my porch with a dinner table chair, my Ikea table, Mac and sweater, writing while cold. Hey, I gotta do what I gotta do, just for you, my ever wonderful Yelpy friends. Ahh, the smell of BBQ, the sound of the windchimes (over the sound of my chattering teef,) and I'm one review down with several dozen more to go. This new bed is killing me for writing, but lulling me to sleep like I've never experienced before.

We needed a twin mattress last minute for our guest bed. We called a few places to see if there…read morewere any deals available. We honestly weren't looking for an expensive mattress, since it is only gonna be used a few days a year. When we called, the owner told us that she was not at the store at the moment, but she could be there within 10 minutes if we decided to come by and check out the mattresses. Since her prices were reasonably low compared to the other places we called, we went ahead and met her at the store. After 10 minutes we left the store with a new mattress for our guest, all under $100- tax included! The owner seemed super knowledgeable about mattresses, she was super nice, and gave us tips about mattresses, spring boxes, and all those bed thingies. Our purchase was a success because our guest slept comfortably!

My wife and I just bought our second Sleep Number bed from this location. Having had a P-5 bed for…read moremany years, we finally decided to upgrade to the I-8 and we couldn't be happier. Reed was great in helping us make our decision and getting us a great deal!

I bought two pillows online, one I loved the other one we didn't need. I went to this location to…read morereturn, the lady that helped didn't seem to want to help, she processed the return but was very unfriendly, so nothing bad about the products it's just that lady should be in different line of business