We went to Ashley to look for a new sofa. Amin was super helpful and not pushy. He was patient as we looked at many options, and was very knowledgeable about the different configurations. We ended up buying a nice sofa. More to follow on delivery. read more

Editing my review: time in the store was fine. After that point, everything was horrible. They screwed up my delivery time, blamed me for being the mistaken one, only to be proven wrong when I had to send in a screenshot. Terrible customer service all around. Customer care talked to me like shit, supervisor was nasty to me and hung up on me. Placing an order in store was easy, everything after that was HORRIBLE! Quick service from Josh upfront. Helped us find a table and matched a style to a color. Helped us get in and out and not doing waste our time. read more

this place is a joke, they are liars and scammers. they do NOT honor their warranties. and they constantly say let me transfer you to this person and that person and nobody has any answers for anything. 7k in furniture that held up for less than a year. and the montage warranty is a scam as well they don't do anything either. If I could do zero stars or even negative I would have. worst purchase I ever made. read more

Brian was very helpful but did not pressure me into a sale. They had a big selection of couches.

Muhammad was very helpful and knowledgeable on all the furniture. We are very happy with our purchase!

Worst furniture ever. Don"t but anything from them . How they can cause this furniture is unbelievable. Read the reviews and take them serious. Don't be like me , I said oh no they wouldn't be able to advertise that way on TV . I guess anything goes , as long as you pay for the air time. Fill like I should just stay d outside the store and deter all the customers from going in . Hate for anyone else to get rip off . Please let spread the word , shop anywhere but here . Should be allowed to rate them a 0 , that definitely what they deserve . read more

First of all, my boyfriend and I had to find a salesman to help us out. They helped everyone else coming in through the door but never showed us any interest, honestly it was probably because we looked young but they should have at least asked if we needed assistance. Second, a few of these guys are very rude! We asked for a quote and delivery time frame, the salesman would not give us any quote and only talked about how great their Ashley's store is and how it's the best in the area. Then we asked another salesman for help who was actually helpful, and this same rude guy comes back and tells our new salesman to go away. But thanks to this guy we went to Ashley's in Fairfax and got the same couch for $300 less with a coffee table. The employees in this store need to be retrained. read more

Yasmin and Zee were awesome, not just for helping me find a dresser and nightstand set but they went beyond and helped me with matching lamps! I never could have put it all together without their help. Kind, fast and offered a great price. read more

We ordered our living room furniture 3 months ago. The day before it was supposed to be delivered they called and said it would be another 5 weeks. Keep in mind we had no furniture at this point so we had room for the new stuff. After week 5 we still hadn't heard from anyone so I started calling... what a nightmare. Hours on the phone trying to get a response... we'll finally the day came... and no recliner and 1/2 of our couch was damaged. WHAT A NIGHTMARE!!! So still no furniture... and I have been told for days that a manager would call me and nothing. read more

Isabel,Beatrice and Deini were so professional and helpful. I appreciated the non-salesy, personal feel of these amazing ladies! They welcomed us and didn't give us a hard time when we left the first night WITHOUT making the purchase...came back 2 days later to take home the perfect dining set! Thank you ladies!! read more

Was in the market for a leather or faux leather sectional so decided to visit the Ashley HomeStore near me in Manassas. After coming across one we liked, I was told (with swagger) that if we can find the same sectional on the Internet, they would meet their price. After some research, we came across a company that sold the EXACT same sectional for about $1200 less. I came back to the store ready to make a deal and was told that "Ooops," they meant if we found it cheaper on their OWN website not a competitors...they would match it. Who does that?! I was completely lied to and was a big waste of my time. AVOID THIS PLACE!!! read more

My wife and I had a great experience shopping for a new sofa and chair at Ashley Furniture in Manassas. Our salesperson, Beatrice, greeted us when we walked in and offered to assist without a lot of high-pressure sales talk. It was really nice to experience a furniture store that gives you space enough wander freely and visualize how things might look in your home. I'd say Beatrice treated us with courtesy and respect, and was readily available to answer all our questions. Truth be told, we weren't planning to make a purchase that day, but when we found what we wanted at the right price, we went for it. I see that there are a few negative reviews about Ashley Furniture, but we had a really a good experience there. You owe it to yourself to check it out. You might be surprised. read more

I've gone around and around for four months trying to get an issue resolved for an $800 server we purchased. They sent a replacement part (drawer - image attached) with zero hardware or instructions. I feel they only did it to appease me and didn't care if it worked or not. They also told me it would be the only one they'd be sending. Ashley Home Store's customer service is sub-par and extremely disappointing. Do not recommend this store. read more

Ashley Store - Zero hardware on replacement drawer or instructions on what to do with it. - Furniture Stores Near Me - Manassas, Virginia

The staff at the store is helpful, but I have issue with the company. I bought a sofa along with the protection plan, and when I made a claim because the sofa was pilling in about a year. The claim was denied because it comes under regular wear. If I am spending thousands on a piece of furniture, I am expecting to receive a quality piece. It doesn't sit right with me that they confidently sell their pieces and then don't even accommodate when it doesn't meet the expected quality. I made a second purchase with them with the expected delivery time to be 4-6 weeks. I hadn't received any update so I called and inquired about it. They told me to expect a delay and that the part of the order will be delivered in about 10 weeks from the purchase date. I have an upcoming event and had planned the purchase so that I would receive the furniture by the time my guests will arrive. When I called, they said they can't do anything about it, except send an email which is most likely going to repeat the same thing. Very disappointing! read more

Unfortunately the store manager lied about the delivery time saying a week or two knowing my mom was anxious for the couch- be careful believing what they say just for a sale. read more

Ladies and Gentleman, let me give you the rundown on my very first and likely ever yelp review. If I could take time off work and stand outside this store and warn people away I would. I would pay money on a kickstarter campaign to take these guys to court. How did I go from happy furniture buyer to this? I bought 4000 worth of furniture from Ashley, according to the prices instore it was basically half off, but if you look on ASHLEY's own website this store was marking the prices up close to DOUBLE the starting price, so yeah they are taking you for a ride. Second, the sales folk made an agreement with me to give me the same discount for an oversized chair as with the rest of the set(not that much of a discount it turns out). Anyway then they write me up this nifty contract right there and try to have me sign it. Oops we forgot the discount, good catch!! I'm promised this furniture by the end of August. Many moons, many phone calls later just like everyone else it is weeks later in mid September that the furniture is delivered. I've since read the reviews and am terrified my furniture won't be ok. The movers were rude, I offered them something to drink, stayed out of their way. They asked me where I wanted the furniture, then just put it wherever. They seemed ANGRY to be delivering furniture, I guess they hate their job. The furniture only had a few scuffs and honestly I was more worried about the return process so I accepted it. I asked about my bill and just like in store they said I'd get something within 30 days. Well folks! Got my bill today and wouldn't you know they charged me the 3500 I owed them both on the estimated delivery date, the actual delivery date, and charged me a late fee(presumably for the charge a month early). What do you do when you receive a 7028$ bill for 4000$ furniture you already paid 500$ on? You call the store of course. And wouldn't you believe it ladies and gentleman? Ashley's Manassas store did not disappoint. They said there was nothing they could do, contact the lender, and hung up without so much as a goodbye. Sixty seconds on the phone was all the help Ashley's was willing to provide. Ashley's online? Meh, but maybe you find something. This store? ***DO***NOT***EVER***BUY***OR***ENTER***THIS***STORE*** ***EDIT*** After making this yelp review I did email the email provided and on 10/23 was refunded the 3500 to my account. If this kind of customer attention was given when I had called the store instead of after a bad review was given I would maybe have given 3 stars and overall recommended people stick to the website. As it is, I'm updating it to a 2 star review because the lady who I emailed fixed everything, just as she said she would. I cannot, cannot stress enough not to shop here in the first place however, for the reasons listed by these yelp reviews alone. read more

MRNA is one of best customer service in our manassas location. Happy to help and support all employees and customers

I see all these negative reviews about Ashley furniture, I also see a lot of responses from Ashley direct apologizing. What I don't see is any change in customer service. There is obviously something wrong that needs to be fixed why doesn't management step in and change things. I just recently did the same thing, I visited the store paid my transaction in full just to find out that my furniture couldn't be delivered. It is so sad that a company reaches this platform not to care about the people that support them read more

Wazhma was very helpful and kind. She helped make the process easier for us. Thank You

Staff was extremely helpful but not overwhelming and we received a quick delivery date!! Jackie and Jay were fantastic.

I am extremely upset as I bought a couch in June and it wasn't delivered until 8/27/19, one piece of a large sectional was the "dark grey" which was correct however all the other pieces were brown. I was promised a call back twice and never received one. I dropped over $8k at the store and now I am being told sometime in September with no firm date. All I wanted for the delay was a call back and someone to possibly throw in something like an additional pillow for the inconvenience. After this experience I wouldn't recommend as after they get your money the customer service is poor read more

Ashley Store - The right color - Furniture Stores Near Me - Manassas, Virginia

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Jackie was very friendly and helpful when we were picking out new furniture for our living room. Highly recommend!

Purchased a new sectional couch and Beatrice gave us a warm welcome at the entrance. She answered all our questions and worked with her manager Z to give us deep discounts. We received excellent customer service and recommend this store to anyone. read more

Noor and Zee an excellent job finding the right mattress and beds. highly recommend this store

Zee is amazing!! She helped us out so much and was extremely patient!!

Went in and bought 5 different pieces of furniture in November of 2020, told them we would need it around February or March and they assured it all would be available. Here we are going into April and we're being told it hasn't even hit production and might be ready by the end of the month. We're currently living out of cardboard boxes and sitting on fold out chairs in the living room because we have no furniture. Don't ever go here and expect anything better. Terrible customer service. read more

Where do i start lol. Anyway just bought a furniture worth 4k here in Ashley Manassas va . They told me that the delivery will be 2 weeks they even gave me a date and approximately time. Guess what it has been 6 weeks no furniture and no call ahahhaha i didn't know and i should have read the reviews forst i was sleeping on the floor for 4 weeks waiting for them to deliver my furniture as promised. I mean my question is do they see the ratings and 1 star reviews here or are they just that dumb and ignore the whole thing they all have the same problem Delivery Problem never on time fix that shit dumb @sses and stop lying and deceiving people. If you can not deliver on time stop selling you idiots. read more

We purchased a sofa @AshleyHomeStore for $1600. After a month, there is a big bump on cushion & its corners are sinking. Ashley technician came & said sofa is defective, but customer service accepts no responsibility. We paid $1600 for a trash & no responsibility for the product. Stay away from Ashley because of terrible products, terrible management and terrible customer service. The customer service asked me for contact info twice, and nobody has never contacted me. read more

Everything good with the actual store the services and attention that they give are 5 stars but the people they have to go and install your furniture are a little disrespectful and just not professional. I was In the bathroom when they knocked on the door and when I opened it the guy asked me if I was in the middle of jerking off when they knocked, what kind of person says that to anybody? read more

After multiple conversations with Ashley employees, I was horrified a month ago to receive a charge card bill for 150% of the original total. Not only was my $400 credit promised by the manager not on my account but they charged me double for most of the stuff I ordered. When I got the mail and found the bill, I drove to the store and spoke with Fransheska and Heidi who both informed me that Accounting was gone for the day and would send me an updated invoice on Tuesday when they returned. Note that this was a Friday around 3pm. Evidently Accounting is only part time. A month later, I haven't received my invoice yet. Meanwhile, Renee called me last week to schedule delivery of my bed. I let her know that I was uncomfortable scheduling a delivery when I was disputing the charges but that due to my work schedule I had only one day all month available - turned out that was today. So they came by today - a 4th delivery team and they were nice despite wearing shoes in my house with which they stepped on my pillows and down comforter. The bed was NOT in the original box which I questioned immediately but they told me it's normal to open at the warehouse and remove from the carton. Upon starting to set up, I observed 4 places the wood was damaged and also a spot where glue dripped from the back side of the piece onto a visible front side of the piece. The delivery guys took photos and called dispatch who advised me they could schedule a technician to fix the damage on another day. I made it clear that another day was out of the question and that I was not paying what was now double + for a new piece of furniture plus my time off work to fix it. As of now, 4 weeks post billing, nothing is resolved, 4 days off from work and still no bed. Strangely, they seem to think they can schedule another delivery date on 8/22 or later. This all from an order placed before Memorial Day. I don't understand what's wrong with them but I highly advise you seek elsewhere for your furniture needs! read more

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Beatrice was very professional in helping us find our items without being pushy. All around very helpful!

I just experienced another great purchase from Ashley's Furniture team Noor (GM) Ramesh (Sales Person) and Rosa & Mirna (Administrative Team). Highly recommend this Manassas, VA. store. read more

So after a bad Yelp review you now want to help? When after dozens of phone calls nothing but lies when you could talk to someone and the rest of the time I was ignored!. Never again will I trust or conduct business with Ashley or any of it's other companies. I suggest other potential customers do the same read more

Please, please don't order from this store. We've been waiting a lot longer for our furniture than we were told. We were told by three different people with three different job titles our furniture would be here by a certain date, and they all lied. I call customer service, and Heidi was absolutely no help. Round about answers, wouldn't give me a concrete answer or solution. I asked to cancel my order, and I was told I couldn't or it would be a 30% charge for "restocking" fee. How would you need a restocking fee if my furniture isn't even at the distribution center? I can't get in touch with corporate. The tracking feature on their website wouldn't even bring up my information. We should've read the reviews first. We just moved and we needed furniture. We thought we were being treated fairly. Oh and when you fill out the paper work, they ask you write a review about it then. Before you go through all this crap. PLEASE DONT BUY FROM THEM read more

My husband and I were greeted by Diva and Mr. Noor. They were friendly, warm, and not pushy. They helped us to get a great deal on several items that we were in need of. So far it has been a very pleasant experience. We are expecting our furniture in 2 weeks. Will update this rating in two weeks. We are expecting a great delivery as well. read more

I mean this truthfully, just avoid this place. I rarely leave one star reviews-the staff is ok, delivery guys were nice-but the fine print is really messed up. All sales final, even if they deliver a piece that is messed up, you only get store credit. A grand down and a lesson learned. read more

Ashley Store - A one grand loveseat delivered messed up - Furniture Stores Near Me - Manassas, Virginia

How can I give a negative rating? RUN AWAY DO NOT VISIT THIS LOCATION!!!! BEWARE!! I kick myself for not checking YELP first before we shopped here. I have been taken for a ride, I found out the hard way this is a franchise store with an owner who can care less if you ever get your furniture as long as he gets your money. The corporation should really audit this franchise and pull their name from him running it into the ground with the worst customer service I have ever experience after a sale. All talk and no control over any delays. They do not follow-up with customers regarding delays so don't plan anything and wait and wait and wait. They give you the phone transfer and everyone becomes a manager. Saleman gives a delivery date and all changes are found out when I call to check the status. Now it will be over 5 weeks and still not guarantee it will be delivered. Had to do all the calls myself. Finally they let someone call me named Tiffany to take the hit. Manager hung up on me 3 times when I called. Customer service is only good till they charge your card and you are out the door. Then the nightmare begins! I can only say RUN AWAY from this place! Enjoy your crappy rating, enjoy your social media negative hits and I will have the ear of someone tomorrow to address your poor franchise standards and lack of sound business practices. read more

Zee was super helpful without being pushy. She listened to our needs and quickly helped us find a fit. The store is clean, bright, and nicely decorated. read more

This place is a complete joke. I have tried calling the store 5 times now and the lady keeps purposely transferring me to customer care when I have already spoken to them and they were not able to help me. I have literally spend over 10k dollars at this place and they provide me with the worst customer service. I gave them since November to help me with fixing my Patio Umbrella and no one reached out to me. They may have good prices but go elsewhere if you at least want some decent customer service. I will NEVER shop here again. The funny part about it is I even purchased the warranty that is supposed to cover all my stuff but they then claim my warranty does not cover my patio umbrealla because the sales person who is no longer there did not register it right how is that my fault? Complete joke. read more

My husband and I had the most amazing experience at Ashley's furniture this evening (04/06/23). It was clear that they are short staffed, however that didn't stop the team from assisting us with our wants and needs. Zee, the amazing sales associate that helped us has to be the most helpful person I've dealt with when it comes to a big purchase. We knew what we wanted but we weren't 100% sure on which one. After going around the store and seeing multiple selections we were able to come to an agreement on the sectional that we liked. We told Zee what our budget was and she worked her God given ability to give us exactly what we wanted. This was such an amazing experience. If I ever need another piece of major furniture I will be going back to Ashley's with Zee to get it. read more