Well it has been over a year I never received that call for them to come and repair the damage they made to my home. I spoke with someone and I was promised a $500 gift card for all the trouble they have caused me. I never received that gift card and when I called to inquire about where it was they said there were no notes saying I was owed that and no record of my conversation. The manager Rob than said he would send me $200 for the inconvenience which was back in Feb. It is now June and I never received that. When I called they apologized and said they would send it out ASAP. Well they did send it but they only sent $100. Wtheck is wrong with the people that work for this company? They are all shady and NEVER follow through with what they say they are going to do. WORST PLACE EVER!!!!!!!!! read more

I recently bought some furniture here. I was concerned that I could get a better deal during Presidents' Day and not two weeks ago when I bought it. I was told by the sales manager who made my deal that they have a price guarantee and that if in 30 days the prices go down they will match it and give me credit . When I called this last Sunday to see if I could price match with the current deal that was in fact 700 cheaper I was told no you financed for 60 months we don't do that . What?!?!!! That was never mentioned in the beginning ! I then called back and spoke w the office manager who told me she would price match but only if I was willing to change my financing to 12 months! This is ridiculous and a joke! If I could return my furniture I would! This was a total bait and switch! read more

Michael C was very helpful! He help us come up with a reasonable payment plan for our new bed. If you come in please ask for him.

This has been the most awful experience I've ever have! We bought our little girl furniture set on Labor Day and got it delivered twice because each dresser they sent us was damaged. We were promised by our sales person that the bedding set would be delivered separtely and sent through fed ex or ups. I called customer service to ask them an update with my daughter's bedding set and all they can do is give me a tracking number. I asked multiple times why wasn't it shipped out yet, all they can tell me is we have no clue and they can't get a real answer. So our so called Labor Day furniture is still not complete!!!! They offered me $150 gc but I don't wanna even deal w them....the worst experience ever!!!!!!!! I just want my furniture!!!!! Never will I come back!!!!!!!!!! I should've gone to Rooms to go!!! read more

Purchased a table four chairs and a bench from this store on Monday May 25th. The furniture was delivered today Thursday the 28th of May. The pedestal legs are wobble because they decided to use the wrong kinds of nuts and bolts. I called customer service and was told that no one would be available to fix it until Wednesday next week. I then asked that they come and pick it back up and was told no because it was past the 48 hours for canceling. I explained that if i didn't know there was a problem until delivery then how could I cancel. I was told that the delivery people that just walked out of my door would be unable to come and fix the problem because they are two deliveries away. I was told I couldn't take it to the store or the warehouse because "they don't do that". After trying to get the customer service rep to resolve the issue and her talking over me I asked to speak to a supervisor and was told in a very rude way that they are going to say the same thing. After speaking with the supervisor I was told the delivery people REFUSED to come back and fix the problem. I am now stuck with a table that cannot be used that is taking up space in my entry way until Wednesday and no way to return it. I am a loyal customer to this store having purchased a bed, living room set and more from them but after the way I was treated today I will not be buying here again nor will I recommend them anyone. read more

Ashley Store - This is the large gap left from the delivery people using the wrong hardware on my furniture! - Furniture Stores Near Me - San Antonio, Texas

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I have had a work order opened since MAY for a mattress my wife and I purchased. An inspector came out and saw that it was defective. Well it is now AUGUST and we still have no mattress. Customer service is just horrible!! The worst customer service that you can possibly imagine. Words of wisdom: TAKE YOUR BUSINESS ELSEWHERE!!!!!! ASHLEY's FURNITURE IS HORRIBLE!! read more

Worst customer service and no communication! I ordered over $2000 worth of furniture with them 2 months ago for my new apartment. Well my move in date got pushed up so I called to see if my delivery could be pushed up as well and then they tell me my sofa is being delayed for almost 3 months!! No one called me, texted or emailed me about this change!? No notice what so ever! I would have just had my furniture delivered with no sofa!? I had to rush out and buy a new sofa the next day from someone else & now when I went in there to cancel my sofa with Ashley they're trying to charge me a 10% cancellation fee even though it's their fault!! They said they'd get back to me within 24 hours it's been 3 days and still haven't heard from them! I'm beyond upset because when I've ordered online the experience has been great, now that i go in store its just a circus, no one knows what they're doing there. UPDATE: changed my review from 1 star to 3 because of their store manager Jose, he had great customer service skills and he fixed my order and went above and beyond got everything figured out for for me in 5 mins vs the other manager drug his feet and just didn't care at all and never ever called me back or did anything to help me get my order read more

I absolutely am disappointed by this store and customer service. The quality of the furniture is horrible. Our "real leather" furniture has started to peal after 6 months. Now we are dealing with the managers who do not call back after giving assurance they will. I have been trying to resolve these issue for two weeks. I have jumped through all the hoops and still I am being ignored. read more

If I can choose 0 star I would! This place is horrible! Bought $5k worth of furniture, sent me the wrong mattress and still trying to exchange for the last 60 days. No customer service follow up, sales people sucks, if I could turn back time, I would have never purchased here!! read more

We purchased a very expensive sofa, love seat, and recliner from them in 2010. All electric reclining on all the pieces. It was a faux leather, but one of the most expensive sets in the store at the time. Because of the price, we felt it would be a wise decision to also purchase their protection plan, which was a bit pricey, but we felt it would be worth it if we needed a repair. The quality of the furniture is horrible. First thing we noticed was when one of the recliners stopped working after three months. The power adapter went out. Got that replaced and then another went out. Got that replaced also. Next, we had problems with the power cord getting caught in the mechanism and causing a short. When I turned the furniture over, they had put a few electric ties to hold the cord in place, but not enough to keep it away from the closing mechanism. I had to put my own on there to fix it. lastly, at about 18 months, we started noticing cracks in the material of an armrest. Called Ashley and was informed that pricey protection plan didn't cover material breaking down...only punctures or stains, but not actual poor quality materials. I'm sorry, but I paid several thousand dollars for this furniture and it didn't even last 18 months! Fast forward to 2014 . My furniture has severe cracking and peeling on three of the seating and back areas to the point that it is absolutely embarrassing when people visit. The only good thing is it gives me an opportunity to personally show family and friends the poor quality of Ashley Furniture. Again, this all started a short 18 months after purchase. I will never buy another product from Ashley as they don't stand behind their merchandise, and their protection plans are a rip-off. NOTE: in June 2016, we found out by accident that Ashley had given us an in-store credit covering most of the cost of the furniture. They did try to rectify the situation, but never contacted us to let us know the credit had been given. So.... Thanks for the credit. It does make me feel better about your company, but strange I was never notified of the credit read more

A representative from Ashley Furniture contacted us and setup a date for one of their inspector to come examine the matress. Upon the inspectors arrival he found that it had a 1/2 inch indentation. Keep in mind, we've had the matress for only 1 month and we seperately weight 175 lbs and 145 lbs which equals a total 320 lbs. In 1 month this occurred. So Ashley is telling us that the only way they can assist us in attaining a new matress from the manufacturer is for their inspector to come back out in 90 days to examine the matress for an indentation greater than 1/2 inch. Wow! What a hassle. We decided that we would take the purchase loss and never buy from Ashley Furniture again. Thanks for your great customer care Ashley. read more

Beyond frustrated! We were told the day we purchased that the furniture was in stock. Twice now, I have called to inquire about delivery, both times my date has been pushed, without ANY COMMUNICATION from Ashley. It's been over a month since we ordered, and still no delivery! read more

Went into Ashley today and was greeted by Andrew Punch. He was very pleasant and made this experience extremely memorable. We came in with an idea and he made it come true. If you are ever in need of furniture. I recommend the live oak location and ask for Andrew! read more

Great unmatched customer service! Zach Sauceda was a great help. He helped as soon as I walked in the store answered all questions I had, showed me a few items. After I told him to let me think about it, gave me his card to contact him if I had any questions. I even called him on his cell to double check a few items for me, 100% professionalism. I decided to come back another day and Zach took care of me, made sure I got the best prices possible, and made sure I got delivery on the dates I needed ahead of what was even listed possible to do online. read more

If I could rate this store in the negatives, I would. My wife and I just went in to take a look and was immediately bum-rushed by a sales manager. We immediately let her know we were literally just trying to look around and have no intentions of buying anything. She kept on rambling. Then, my wife told her for the second time that we were just looking. The sales manager made some awkward comment about how she doesn't follow people around, which is exactly what she did. Then, she proceeds to give us some sob story about how she didn't get to go to Mexico for vacation and worked long hours that week. She said that because of her sob story, whatever we wanted was 25% off. By this time, I'm just frustrated. She then calls a sales rep to assist us when we DID NOT need any assistance. I ask him where the bathroom is and he says: "yeah, it's hard to make a decision when you need to use the bathroom..." Listen to people who come to your store and don't be so pushy and persistent. There's a difference between being a go-getter and being pushy and off-putting. I'll NEVER go here again. And if I ever end up needing to buy furniture I definitely won't be going to this store. read more

After reading all the bad reviews, I was scared to shop here. My experience with this store and Courtney was great. The only reason for 4 stars? I unfortunately have to wait a little over 2 weeks for delivery. Everyone here was great. I received discounts, awesome financing ....... no complaints. read more

We purchased a sleeper sofa from this location 2 weeks ago and scheduled for delivery. It was a floor model, so sold at a "discount" but still spent over $1k on the purchase. Before buying we looked up the item on the stores online website to ensure that the "queen sleeper mattress" would be the right size, 72" long as ALL mattresses are described. It is advertised on the website as 72" and in the store as a queen size mattress. When it was delivered, the mattress was short by 4". Our feet hang off the end and hit the bar support in the pullout. We double checked online to make sure we werent looking at the wrong item as when we purchased. There isnt a single mattress listed as 68" in length and the ticket that was sold with the couch does not say short mattress. Only says "queen." When we called the store to ask about out purchase we were told, "too bad, you bought it as is and that's your fault." Will not recommend this store to friends, family or co workers seeking furniture in the area. Very dishonest to sell something as is but not deliver as described in the dimensions. read more

This store is horrendous to deal with! I've been waiting six weeks for my furniture I spent $8,500 on. No one returns calls. The sales woman Leigh O clearly only cared about the sale. Won't return calls. Had to speak with a manager Iris to try and get things resolved. She was helpful the initial call but now will not call back. NO ONE at the store will answer the phones. I've left messages with no responses. The number you also call as a new customer to make an appointment and no one will answer. Not a way to gain customers. You guys lost me. The manager iris told me that my couch has been in stock in Houston all along. But it took multiple calls with no answer to find this out. But my bed frame will be another 4+ weeks. I said cancel the bed and refund me. Come to find out bed frame was never canceled and she is not returning calls on my refund. This company has not valued me as a customer one bit. I can not believe I spent this much money to be treated like this. read more

Great service from Michael Cardenas, he was very knowledgeable and knew exactly where to point us for what we were looking for!

I swiped my card on one day. Changed my mind not even 24 hours and they wanted a 10% fee and I was even making a bigger purchase meaning more items. This place gets a big fat ZERO from me. No stars. read more

Would give negative stars if I could. Aaron was great just their company pricing policy is the worst, talk about false advertisement. Living room set had price of $1,599 & apparently signage was wrong & they did not honor claiming they made a mistake & would only give 20% of the correct price. I was skeptical going in to begin since this location has a sad 1.7 star review & now we know why... read more

A lot of negative reviews on here. I've bought from this location 3 separate occasions. Ron Espinosa has worked with me every time. He has ensured I've got the best deal and price matched competitors and there own online sales prices. I bought $8K worth of furniture about a month ago and went into the store today since they are having there Labor Day weekend special. He gave me an extra 10% off off my previous purchase since the sale was goin on. Almost $800 back into my bank account since they price match for 30 days from delivery. Very happy with him and the manager David who actually cares about my experience and shopping needs. Delivered god I had one piece broken and they called the warehouse and ensured I got a replacement promptly. Furniture stores have a huge mark up profit.... No secret but this store made sure I was taken care of. read more

Bought $3900.00 worth of furniture from this outlet in Jan. 2017. My wife's remote to her Simmons adjustable bed died a couple of days ago and thought it was a battery. Turned out to be the remote and the lying dimwits at this store gave me the biggest run around I have ever been involved in. I was on hold off and on, for over an hour intersecting with rude and frankly very stupid people. No one wanted to accept responsibility on how to get a new remote. Only one person tried to help me out and called Simmons who said they don't handle the remote. and I ended up on hold for 40 minutes with that company that apparently makes the remote with no one ever coming to the phone. The situation is still not resolved. So I have a $350.00 boat anchor sitting in my bed room. I WILL NEVER EVER BUY ANYTHING FROM ASHLEY FURNITURE E V E R AGAIN! read more

Very bad experience!!!!!!!! I bought a bed for my kid on the Black Friday special, and they gave the delivery date for 1 week later, that was not the problem!!! The real problem is, when they delivered the bed it cames without the frame wtf!! Have you seen somebody buy a bed without frame for a toddler ???? Then I made around 15 calls to know what is going on to my miss parts, and they answer, sorry mam the store is so busy, I don't care !!!! A sales representative call me the same day to say, mam your parts are going to be deliver on next day , please stay at home to wait the parts! No body call me , no body come! I called again for ten times and she said, I'm sorry mam it was a mistake for the storage, your delivery is going to be on Monday, if not call me and if you want we can cancel your order!!!!! What!!!!!!!!!!!!! I was expected more professional service, but I just received excuses !!!!!! read more

Had a great experience here today and yesterday. I was helped by James Ramirez and he was very patient with my family and I throughout the entire process. We will definitely be coming here in the future for our furniture needs and I highly recommend him! read more

STAY AWAY FROM THIS COMPANY!!! We purchased a desser and a mirror from this company in March of 2013. The mirror was delivered damaged so we expected to get a new mirror sent from the warehouse. The man who showed up SPRAY PAINTED inside of our house and left a complete mess. After speaking with a customer service manager, we were assured we would have a new mirror sent out to us ASAP. We have had 5 mirrors delivered to us and ALL OF THEM HAVE BEEN DAMAGED!!!! The customer service department does not return phone calls and the management is even worse. We have finally given up on trying to get a mirror that is not damange. PLEASE STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN. read more

RUN from this store as fast as possible!! I bought nearly $2000 of furniture at the end of July- a love seat, desk, bookcase and file cabinet. As of mid-September, we still do not have a replacement for the damaged (had to have been dropped) filing cabinet. The bookcase has two side-by-side doors at the bottom and the knobs do not line up at all. We decided to live with that but still have to look at it every day. The customer service was HORRIBLE. They did not seem to care at all that my furniture was damaged. It took me sending them 7 pictures before they were satisfied that it couldn't be fixed. Yes, they wanted to send someone out to fix it instead of replace it!! Since we picked up the furniture at the warehouse in New Braunfels and drove it two hours away to its final destination, it was apparently our problem. They wanted me to drive it to a store that was over an hour away to try to exchange it. As it turned out, had I driven it there, it would've been out of stock anyhow. This past week, the filing cabinets were supposed to be back in stock and we had a day set up to bring the damaged one in for the exchange. Guess what? The news ones weren't there. That wasn't really shocking considering all previous calls with incompetent customer service representatives. This next week, I am having family members drive the broken piece back to the warehouse in NB in hopes of getting it exchanged. I'm not holding my breath. I will never go back to this store. Ever. read more

Great looking furniture nice people extremely high prices. I ended up at rooms to go spending half the amount of money I would've at Ashley's read more

Now not only has our 10 day old couch broke which in fairness they replaced (fingers crossed) this one doesn't break,after all the post an yelping no one has even called to help and now our 6 month old recliner no longer reclines. We bought this at the same time of couch along with table an identical recliner so I'm praying the rest of these items hold up seeing as how we paid so much for them an as a military family with three kids moving is tough as is!!!?!?! Ashley u need to redeem yourself in our community u are thought of as the worst company universal city has had nothing but bad things to say and that is why u r having to drive 3 cars with signs to drive in business!!! U have my number and info so please quit asking an just do something about ig read more

Ashley Store - Look at their ratings people - Furniture Stores Near Me - San Antonio, Texas

Horrible experience! Sales person lied to make a sell regarding the delivery date. The delivery department also lied about when the items would be delivered. The company was dishonest and untruthful from the top down. I will never make another purchase from them again. read more

Take the time to read the reviews don't waste your time at this location! They refused to price match after they said they would. Guess the price was too low for them ! The manager Jessica would not price match at all and told me the lowest she could go was $3600 that was still 600 over the price match from a local store. I went to another Ashley. Not only did they price match but they were able to get me next day delivery !!!! Go to another Ashley !!!! read more

Sorely disappointed. We've been Ashley customers for more than 15 years... as we returned to San Antonio, we didn't think twice about where to go for our furnishing needs. My family left the Live Oaks location this past Sunday feeling very satisfied, having been assisted by a helpful salesperson. Unfortunately, the promised delivery 2 days later was completely botched... the delivery team called us two hours after the scheduled delivery window only to report that they were unable to reach us because the driver failed to bring his drivers license (military on base delivery) . While inconvenient, we understood, but what followed was more disturbing as now, more than 48 hours later... and having left more than 5 messages with various customer service agents who all acknowledged a terrible situation but only had the power to "pass the message on", we have yet to hear from a single representative of the Ashley store regarding whether our furniture will actually ever arrive, never mind for the inconvenience. We are likely forced to just cancel the charge through our credit card company as no one has returned our requests for assistance. We can accept an unexpected delay, but zero communication is completely unacceptable. read more

NEVER BUY FROM ASHLEY HOME STORE unless you enjoy stress and disappointment!!!! If I could give zero stars I would. Ordered a kitchen table set over a month ago: table, 2 chairs, 2 upholstered benches. Upon delivery, the delivery guy sliced open the upholstery on one of the benches while cutting open the box. Ok. I get it. Mistakes happen. No big deal. But the other bench clearly had other benches stacked on top and the cushion had irreversible compression damage. So now we need to return 2 brand new benches. Furthermore, our indoor cat got out because the delivery guys left the front door wide open for about 5 minutes while they were out in their truck. Got on the phone and was essentially told "tough shit, we'll deliver another one in a month from now, oh and by the way, you have to store the damaged furniture in your house the whole time. But please cover it with plastic at your own expense". Fast forward 2 weeks later. Damaged bench picked up, replacement bench #1 delivered but with the same exact cushion damage (they are apparently stacking these things on top of each other in the warehouse without any added protection between.) So we deny replacement bench #1. 2 weeks later, replacement bench #2 arrives with SAME EXACT DAMAGE.... AGAIN!!. So we get on the phone AGAIN. Guy on the phone says they will inspect and send out a 3rd replacement bench next day between 2pm and 10pm. So my wife takes off work so someone could be home to accept the delivery. NO SHOW. No phone calls. Nothing. So we get on the phone AGAIN. The supervisor I talked to was unapologetic, unhelpful, and frankly the reason I am now just canceling the order and getting my money back. I'd rather buy a new mismatched bench from somewhere else than deal with this company anymore. This should not be hard. Oh but wait, the supervisor I spoke to wouldn't help me cancel and get a refund. He told me I have to go to or call the store I bought it from. But when you call their number, it directs you back to the corporate number unless you choose the "promotion" option?? Trial and error was the only way I figured that out. The structure of how this company operates involves endless phone transfers, long hold times, no communication between departments, and careless unapologetic employees. This charade took up a month of my life and I still don't have the F'ing bench that was front and center on the show floor as soon as you walk into the door. Save your time, mental health, and your money. Shop at IKEA. read more

After responding to my review, Ashley customer service did contact me promptly and made it right. I would recommend Their corporate office address their sales practices and local management's lack of response to complaints, but I am satisfied with this resolution. read more

If I could rate Ashley a negitive i would! Worst service i have EVER experienced! They make promises they cant deliver, give you the turn arround and they favorate line seems to be, " the sales person should not have told you that cause thats not what we do." I hope i do not have to get a lawyer involved since now they say i have to pay for furnature i didnt order. I have been the one that has to do all the leg work. Calling and following up with them. I drove 30 minutes each way twice just to get someone to talk to me. They moved my delivery day out five times and each time I did not know until 2 days prior to each new delivery date. I am trying to cancel the order and again its a pain. I have a medical condition and told them that high stress and anxiety causes siesures and you would think this would get them to cause me less stress. Nope, here I am again and this been a two month process full of stress, anxiety, gas, time, and energy. Please avoid Ashley Furnature Store. I am trying to help you avoid any of the same issues. Its better to go somewhere else. read more

I would give 0 stars if I could. The most unprofessional, irresponsible, unorganized company I've ever dealt with. I have NEVER had issues with delivery from Sofa Mart, Rooms to Go etc. like I have with Ashley. I've had a delivery driver cuss me out because my delivery preference wasn't communicated to him and he showed up to deliver while I was at work. Several calls to the store office later and they still can't guarantee me a delivery time on a couch I was told would be delivered in a week. I paid in full, didn't even finance. I just spoke to the supervisor (after being on hold 12 mins) who offered no help, no apology, no soltution and gave zero cares actually about my inconvenience. I'm done, getting my refund and going where the service is 1,000,000,000 times better. read more

Went to Ashley's Home Store and found the rest of my bedroom furniture. It was a quick and easy process thanks to Clayton Douglas! He even helped me walk all over the store looking for a certain rug. Then I decided I didn't want it at the moment so I give him props for dealing with me I went in when there was a 20% off sale and the prices were great! Can't wait til my furniture comes in! read more

Our first experience a few years buying our furniture was pretty smooth without any issues-which is what brought us back to Ashley. I don't want to regret returning but the customer service we've received this second time has been more than frustrating! The salesman was very quick to "Help" us order our furniture and to get his commission-once the order was purchased his eagerness to help us out was done with. When I called back about the exchange we were trying to make I spoke to a woman who stated she could assist us with the emailed receipt I requested from the salesman...I'm still waiting on that email. They told us our furniture would be available for pick up from the warehouse on the 14th of March so I called the day before to confirm and a different woman tells me the furniture won't be in until the 25th. A nice courtesy call would have been nice to let us know so the arrangements made could be changed. The warehouse isn't in town it's 30 minutes away. We've already made two trips to the warehouse to pick up furniture and then to go pick up the furniture which wasn't available but we didn't know that until we got there so only half of our table/chairs order was able to be exchanged. Now we have to make arrangements to go out there again to hopefully pick up our furniture. To top it off I called the customer service number to bypass the store employees who still can't get me that emailed receipt and the CS employee tells me that he is sending me the email and to make sure I've checked my Junk mail....still waiting and I've checked every email box possible. All I asked for was confirmation that there will be no problem with my exchange now that this is going to be outside of the allowed 14 days to exchange. I will not be returning to this Ashley location because it appears that they are only looking to meet their sales quota and can careless after the sale is made, it's also upsetting that there was no help from the customer service employee. We also purchased furniture from Living Spaces and their customer service blows Ashley out of the water! Their delivery was on time according to their tracking process (VIA EMAIL) and every employee we came into contact with was top notch. I'd much rather deal with a company who I can rely on. read more

Terribly run store. I was promised multiple delivery dates, none were maintained. They held other items that could have been delivered for the latest date of the last item which was 9 weeks later. Item that was delivered was broken when delivered and took 37 days to replace, after waiting weeks for first delivery. End up canceling all remaining pieces after going through 4 people in management to get a full refund. Will never shop Ashley again. read more

Ashley came through for us when we had some issues with our initial purchase, Good economical starter furniture.