I am so frustrated with this company. I purchased a piece of furniture. The sales process was fine. The sales person was patient and answered my questions. Where things went downhill was the delivery. The delivery window was met, however, the unit was not in good condition. One of the bars was noticeably damaged and scratched. The doors on the cabinet do not close properly. I asked to have a repair technician come out. I accepted the furniture in good faith. When I got the call to schedule, I was told two weeks out. Not ideal but was able to work this out with my schedule. I get a call this morning, after waiting two weeks, and am told that the technician is now not available, and I have to wait TWO MORE WEEKS for the technician to be available again! 1) Now I have to rearrange my schedule again to accommodate. Who's to say they will show up this time? 2) Why is the technician booked so far out? This leads me to believe that Ashley Furniture is delivered broken or damaged more than 50% of the time. Run, just run. This company is crap! Furniture is not worth the money you pay. You are better off going to IKEA. read more

I bought a bedroom set that includes two nightstands, tall dresser and long dresser at this location last year in 2023. Nightstands were missing legs and took over two months for delivery. Unfortunately, the tall dresser was damaged and one of the legs is broken and damaged underneath the dresser. They had me waiting for another month for a an update to have the item exchanged. Got a phone and text to confirm delivery day and time a week prior. To my surprise customer service calls me today ( set for delivery) that is got postponed for the following Wednesday. I am very disappointed with customer service and how much neglect they have caused for me as a customer. I will never buy anything from Ashley Furniture again. Highly not Recommend buying here! read more

HORRIBLE they following you around and pressure you into buying their junk furniture. Do yourself a favor and go someone else.. REALLY BAD STORE. read more

This is how Ashely Furniture in San Jose 95123 set up my daughters furniture. No center support slat, and then put the wrong size slats and tried to bolt them together. These slats were for a double bed not a queen bed. The box spring snapped in half. We didn't notice the reason the bed box kept breaking, because who would have thought that they would have NOT put a center support slat. They tried to Mickey Mouse repair it with a bolt at the head and foot slat area. NO pride in their work, I can't believe Ashely hires such MORONS. A 5 year old can assemble a bedroom set better than these idiots!!! read more

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Worst shopping experience ever. For saving your time, energy and money it is better to buy mattresses or furniture somewhere else. People that work in Ashley do not bother at all about your opinion with purchased products. They do not take returns even with defective items. read more

I would give 0 stars if I could. Purchased a dining table, but it was of very poor quality. Within few days, bubbles started to come up and wood/polish started to rip off from top of the table. Raised a complaint with them for warranty and they closed the case stating that the defect was customer caused. Did not even bother to inform me about the case being closed, while I was waiting for a technician to visit and look at the defect. Escalated only to have them close the case again without communication. One of the customer service representative told me over phone that the damage could be caused by keeping hot items or spilling drinks on the table! What kind of dining table gets damaged by such usage!! read more

The quality of the dining table I purchased was terrible--chipped areas and a poor finish made it look more like a second-hand piece than a new one. The chairs were wonky and uncomfortable. When I reached out for help, every employee I spoke to just passed the blame to someone else, and I felt completely ignored. They refused to take the table back, insisting I use the warranty instead, which is basically just a way to dodge responsibility. The technician did what he could but the finish still looks terrible, feels like an ugly old table. They care only about making a sale and nothing about customer service. I would never recommend Ashley Furniture to anyone. Do yourself a favor and shop elsewhere! read more

If I could give it a -10 I would for unethical practices. DO NOT DO BUSINESS AT THIS SAN JOSÉ ASHLEY'S unless you question everything and get everything up front and make sure they show you all the items and pricing. They are a shady business and do not honor the deals made even after confronted with their employees shady practices. I was going to purchase a tempurpedic Cal King mattress with adjustable base, full size bed frame, cal king canopy bed frame + tall dresser and table set with bench seat. This was not a small purchase. I started to questioning their practices when they told me that they would give me one receipt that night and that they would email me the other receipt the next day which sounded very unethical and the more I think about it even shadier. I told Daniel the situation we had been in the past and issues I wanted to avoid as well as my concerns with the quality of the furniture. This is why he sold us on the warranty, so in the end for them to take it away and not even tell us, that was not right. When I came back in the third time on the same day, I explained to Daniel that I had done some research on this specific site, the customer service and on the quality. So with all that being said, and they still try to get one over on me is disgusting and just plain wrong! If it wasn't for my husband asking about the number to warranty company, we would have never known that they took it off until the next day when I would've got the rest of the receipt. I would've had to question it and go back in. Again something I did not want to deal with was going back-and-forth with somebody and I made this very clear to Daniel, And when I asked Melvin who was a manager what would have happened if I came in and confronted them with issue, he responded with "well you could have canceled the order at that point". Mind you all sales are final so that makes no sense and they made that clear. I had already ran my credit and was approved and am now stuck with an Ashley's credit card. I went back in today and wasted my time dealing with Bobby the main manager. After my husband questioned their practices Bobby got annoyed and pretty much walked away and left me to deal with Ashton (poor Ashton was trying his best) but he was still charging me $500 plus for the warranty not taking into consideration that his staff was dishonest. Now I understand why this store has such low reviews! At the end of the day it's the principle and they should have honored the original price. Horrible experience, worst customer service I have encountered at a furniture store was from Melvin and Bobby. Luckily I am getting just as good as the deal they made me, even though they were doubtful that I would get this elsewhere because according to them no one would give me as good as a deal. I called other locations to see if they could honor the deals I was made at this store and those sites said that what they were offering was really low and too good to be true (I was promised to just pay for the bed, mattress, tax, setup fee and warrant, and all other furniture was free, over $5k almost) and that they were possibly doing something shady and it could have been an even bigger headache down the road, meaning they would have had to cancel my order etc.. if you do business here just be cautious and question everything! read more

Title: Good customer service/ Display. Horrible Delivery/ Schedule. Good customer service at the store and the sales person (Ashton) did a good job converting our enquiry visit to sales. We ended up buying all the needed items for our new home in one go. Turab (Manager) was nice as well in closing the order and providing us the right details. The issues - 1. The items were bought first week of August - 3 out of the 5 furniture have still not arrived (as of Sept Wk3 and im told I should wait now for mid October). Delivery dates have slipped 3 times. 2. Installation was prompt and fast - but issues persist. The headboard and the mattress have a significant gap defeating the purpose. The headboard wobbles and it needs to be secured to the wall. I wish Ashley takes care of its customers post the sale as well. Being a huge company im unclear how they would run out of committed inventory for 3 months, especially on current year's products. im disappointed with the way this order has gone. I would gladly cancel the remaining items if not for the "Combination set" I got. Since I have the mattress delivered, I have no choice but to wait for whenever they deliver. read more

Bought couch and love seat. love seat way in poor condition. Have been on phone and 3 technicians later and it is still under review. Very poor customer service. Will not buy from them again ! read more

PLEASE READ!!! : Do yourself a favor and do NOT buy from this location as I purchased a mattress from this story that is faulty (confirmed by their own technician!). What followed was and is still a month-long runaround of being passed between store to corporate, with no resolution. They canceled my approved exchange, refused to honor the technician report and gave me conflicting information at every turn. They prioritize bureaucracy over customer satisfaction. Save yourself the stress I am going through and shop elsewhere. (I would give 0 stars if possible!) read more

Do not refinance your purchase at this Ashley store! I made a purchase of $4324.16 and then later I returned 4 items. I went to the store and the manager at this location, i believe his name is Turaab. He helped me return the the 4 items that i wanted returned and so he tells me that, "oh the items have been returned and the refund should post on your account within 3-5 business days." Well guess what? Turaab obviously lied to me because he did cot complete the refund and i was getting phone calls from the store to schedule deliver on these items!! I was like wtf! So, i look at my statement and the pay off balance on my statement is higher than what it should be. So, called the store and got hold of this guy, Turaab again. He looks into my account and then tells me that, "oh the items are still opened and have not been redunded." That's when i got pissed off and questioned him why he told me that everything has been refunded and the refund will post on your account soon? He starts to apologizing and blah blah blah for the shitty ass customer service he provided. This issue still hasnt been solved and i will be going in to the store tomorrow on 09/07/2024 to get this sorted out! Also, the managers at this store are all unprofessional and use profanity towards their colleagues. During my last visit, i saw a middle eastern, or perhaps indian guy, yelling and swearing at the sales associate, Ashton Kingstrom (the sales guy who helped me) for something he did, which was not liked by this douchebag manager, sales guy, or whatever the hell he is at this store! Ashton just stood there and took his unprofessional criticism. Ashton, get the hell out of this damn place! your young and you can do so much better than working for these people! But anyways, if my issue does not get resolved soon, i will be calling corporate to file a complaint on this damn store! read more

In store customer service is great. They have really helpful employees that are not pushy. The products are really poor quality. The delivery team is over worked and rushed which doesn't allow proper time for inspection or questions as they need to rush to their next job. Paid $99 for white glove for them to drill one screw and bring in the house. They push the warranty, the technician sees the issue, can't fix it doesn't offer a solution and won't claim it as defective. The warranty is a huge waste of energy and time. The phone representatives are from not from USA , and though they can communicate in English, they have trouble understanding as it's not their first language. It's frustrating for both parties to repeat. Stay away if you want quality read more

I won't come here again. I do not trust on these people. Especially the lady in the front desk. When they're trying to sale, everything is yeah yeah, but then mess up at the end. Yeah, short term make business but for long term. You're losing loyalty customers. read more

I have bought things from Ashley in past both instore (at other locations) and online. My most recent, first experience with an instore purchase at the Almaden location was definitely a positive one. To be truthful, I was slightly apprehensive based on some Yelp reviews. However, this recent experience was nothing short of my complete satisfaction. I knew which sofa I was interested in and went instore to see if it was on the floor to test out and it was! I was immediately acknowledged by a sales associate, Kabir, which is always a plus who engaged in conversation about my furniture interests. Made a purchase during that visit and sofa was delivered in 1 1/2 weeks as scheduled with multiple confirmations and with no issues and in perfect condition including all 5 toss pillows and 5 loose seat cushions/backings. Sofa is very comfortable and met my furniture decor needs! read more

Absolute trash delivery manager and customer service. The entire Transport department of Ashley is trash. The entitled delivery manager is rude, unprofessional, talks like we owe her a favor, ill-mannered, impolite, and has the audacity to argue over delivery times. "We cannot deliver whenever you want" - take a horsepiss. They are more than a bunch of people specializing in customer harassment. To the delivery team manager- I paid you 129$ for YOU to service me, not get bossed around! You are biggest loser I have ever spoken to. You should be fired for your incompetence. Buyers beware, don't get scammed, and stay away from these bunch of incompetent fools. read more

There very forgetful when you buy furniture I asked for a specific item and they didn't have include it

Don't bother buying their warranty plan. It's expensive and doesn't cover anything. We learned the hard way! Go to a better furniture store. They will lie to you about the protection plan and what it covers. After some spending thousands and thousands of dollars Ashley doesn't stand behind their product. read more

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Ben was outstanding! Very knowledgeable and made our decision making so easy. Thank you Ben Nguyen

I went in to return defectively manufactured furniture, as a conclusion to my phone calls complaining about defective parts and dubious instructions. I was met with the run-around: 1) I was asked if I had the original box. No it gone thrown away (I did manage to surprise them as I got it out of the dumpster, 2) I was told if a 3-Day rule. I was asked "When was it delivered?" I answered 3 days ago". They throw everything at you to simply make a return and secure a refund. This is unprofessional, unjust and down right mean. I do not recommend this place! read more

I asked for price match, they give me the price online but they have to charge me 199 for five year protection. I told them that other Ashley store is willing give me 25% off on the tv stand that I want. The manager said there was no way that other Ashley would give me 25 percent off. He refused to believe it, as if I had lied to him.never ever come to this Ashley again. read more

Excellent customer service from beginning to end. A big thank you to Sandra Arguello, Ray Medina and Turaab! The delivery was on schedule and went smooth like butter. We absolutely love our new furniture! read more

Worst experience we've ever experienced with a company. We ordered an accent table we absolutely loved. It was not a cheap piece of furniture or a cheap price. When we got the delivery the cabinet was terribly scratched. Had a horrible time trying to get a replacement but after a million hours of being on hold they agreed to replace. We got the replacement and that one had worse scratches. After another million hours of trying to get good customer service we are now told its on backorder until the end of June. If the customer service people do not want to deal with you they just hang up or the famous line is someone will get back to you within 36 to 72 hours which they never ever do. This nightmare has gone on for a month now with no resolution. Please do not put yourselves in the same situation. Buy elsewhere. I even said to a manager doesn't it bother you that your company only has 2 stars out of more than 500 reviews. She said it's all the haters. What? How is someone a hater when they don't get what they paid for? This coming from a manager. This company needs good help. read more

Ashley Store - Furniture Stores Near Me - San Jose, California

We had a great experience by Ashton and Zac extremely helpful and patient. We are very happy with our purchase!!!

The wife and I have been contemplating to find a replacement for our fairly used dining table set that was purchased 3 years ago from a furniture store that went out of business. Since we've purchased several furnitures from Ashley's within the past few years, we decided to pay our sales guy a visit. When we walked in the store, we were greeted by a lady named Jessica. She asked us if we needed help. We told her we were looking for Ashton, the sale person who assisted us before. She asked around and someone told us that he had moved to another store up North. It was quite a bummer because Ashton was a fantastic staff who helped us with several high dollar items. And the entire process was smooth, stress free, no pressure, and very personable. Since he's no longer at the Blossom Hill location, we went ahead and allowed Jessica to help us. We told her we wanted to see a particular dining set, and just wanted to get a rough OTD estimate just to give us an idea. She walked away and came back a few minutes later and presented us with the price. She said the price was $xxxx.xx with delivery and a 5 year warranty. When she was about to change to another subject, I quickly stopped her and told her, wait, we don't need the warranty, and please have that removed and come back with the number. She looked at us in shock, and she quickly walked away to the front desk to revise the number. Right there and then, my wife and I were both pretty pissed, as Jessica just tried to pull a fast one on us. At that point, we've already made up our mind that we no longer wanted to work with Jessica and wanted to leave. Since it was rude to just walk away, we were kind enough to wait for her to present us with a new number. She came back after a few minutes with a lower number, which made a minute difference. At that point, we asked Jessica what happens to our old table, will the delivery driver haul it off for us. She said no, we would have to disassemble and have the city haul it away for us. At that point, we had enough of the circus, and we graciously told her we will figure it out and get back to her. She then asked her manager to come by and try to close the sale by offering us an additional $150 off to help us with the removal of the old table. We told him we will think about it and will come back. I made sure to have him to put the deal on writing. The manager said no, it is only valid right now or today. I looked at my wife, and we both knew that our business relationship with this location is pretty much done. Not only the shady sales tactics that pretty much caused the demise of our business relationship, the overall customer experience was nothing short of abysmal. In conclusion, we will not be returning to this location for any of our future furniture needs, and would rather patronize a business that actually cares about a returning loyal customer's needs, rather than sneak in a warranty to boost the store's sales metrix. read more

This store is such a scam! I would give them NEGATIVE STARS IF I COULD! They were in a hurry to get my money. They told me to pick up my furniture at the warehouse in Lathrup, hours away from the store and my home, because they did not have any current shipping availability for nearly 3 weeks. I was told that I had to call that distribution center to schedule my pickup time. The phone number they gave me rang 10 times and hung up. I called them back, they gave me another phone number with the same outcome. NO ONE WOULD PICK UP! I called the store back and told them about the issue. THEY DID NOTHING TO HELP and would not get me to a manager. I called the headquarters phone number for the company. The first lady told me I should have picked up the furniture on the 19th of the month, however, I had not even purchased it by that time because I bought it on the 26th! THIS IS RIDICULOUS! I called them back and they gave me another phone number to a store in Sacramento and that phone number rang 10 times and hung up. I spent 3 hours working on solving this issue, but ASHLEY employees never did anything to solve the problem. I called back the next day and got put through the run around with about 12 different representatives of all levels of management. No one could figure out how to get ahold of the Lathrup facility for me to pick up my furniture. I worked on this from 9 am till 12:30 pm, now totaling 6.5 hours of trying to solve the issue over 2 days. Finally, I was sick of their SCAM, and I asked them to cancel the order and issue me a refund. They said they can cancel the order but that it would take a minimum of 1 week for them to reimburse me. I told them that that was not fair. They should issue an immediate refund. They said they would not. I called my bank and reported their scam and disputed the transaction. I am going to report this to the Better Business Bureau as I feel this should really be investigated by the authorities. I am going to cancel my order and I will never shop with them again. BE CAREFUL AND DONT SHOP WITH THEM! read more

Ashley Store - Furniture Stores Near Me - San Jose, California

The rating should say it all and especially for this location should give you a sense of what you're going to be in for. My sales consultant was super friendly, but new. That was not the issue, when checking out, she has to call over a manager named Zach to work the "discounts". I declined the protection plan yet all they do is discount the item further to still still give you protection plan which I did not want. I decided to walk out, came back again the next day, to see if the item was still available, as I was looking at a floor model, to which there was not a sign on it that said sold, but they told me that the item was no longer available. Most likely because they were mad because their scam was uncovered around how they price and "discount"... there are better reputable company's to buy from, extremely disappointed in this experience. read more

Very helpful guidance in choosing our Couch and Mattress by Kabir. Especially love the personalized help and Kabir being so approachable. Definitely recommend this place to others! read more

DID NOT HONOR WARRANTY!!!! Avoid shopping here. We purchased a reclining sofa and coverage protection from this store in 2020. The day the sofa was delivered we noticed a sag in one of the cushions toward the side. We immediately called Ashley and they agreed to send a technician out. The technician ordered a part and set up another appointment to do the repair. One week before the repair the pandemic shut down everything. Understandably Ashley canceled all repair appointments. However, when it was safe for us to reschedule the appointment they would not complete the claim saying that it was outside of the warranty and coverage period. They knowingly took advantage of the shut down to get out of honoring their agreement. I expected more from a large company and will never shop here again. BUYER BEWARE!!! read more

Me and my fiance were so shocked that this location only has 2 stars when TRULY the one in gilroy should. Today we went couch shopping and got the most AMAZING customer service. We got to work with sales associate Ashton who made sure we got the best deals and made the process so smooth. He had an answer to every question and had the best positive attitude. Ashton is the real MVP. read more

Ashley Store - Furniture Stores Near Me - San Jose, California

Kabir was great! He made the entire experience so seamless. He was very friendly when he greeted my family and I! And we were in and out in a jiff! We were completely clueless on what might look well in our home and he made such great decisions based on the photos we shared of our new home. Gave a ton a great info about the tempurpedic and got us such a lovely sofa! Im so excited to see it on delivery day! Will definitely return in the future to see him! read more

I was very skeptical after reading previous reviews, but my husband convinced me to look anyway. Vincent greeted us at the door and then gave us freedom and space to look around. He checked in on us a couple times but didn't pressure us or try to oversell us. We got a reclining sofa and loveseat, and the financing and delivery set up were very easy. Furniture arrived and was set up perfectly 2 days later. Everything was easy and smooth throughout. read more

I can't relive this experience because it would cause too much distress. Seriously, the level of incompetence exhibited from beginning to end is astounding. I'm fairly easy-going when it comes to stuff, but getting the delivery carrier wrong and ultimately preventing the initial drop off, to delivering a damaged product, to a 2 months return process because nobody in customer service knows what they're doing? I can't. I'm already getting stressed. Spend the extra money and get better service and quality from La-Z-boy or Pottery Barn. You've been warned, my friends read more

Ashley Store - Damaged goods=no quality control - Furniture Stores Near Me - San Jose, California

Great! Found everything I needed and the person that helped me had a lot of patience, as I took 2 hours to find what I wanted

I was in the market for a new sofa replacement and decided to look at the Ashley store on Blossom Hill Rd. Upon entering, my family and I were greeted by Kabir and he was very professional and just gave us a quick introduction and let us look around with no pressure. While looking, we were also greeted by Zack, the manager and he explained the type of materials Ashley provided. We decided on a sofa set and we're very pleased with the service and the store in general. We just received our sofas today (less than a week from going into the store) and so far, no issues at all. Very simple and easy process, will purchase at the store again in the future. read more

I just bought a dresser for my room. I came the other day and Ashton helped me. I just bought it and he was not here but want to make sure he gets credit for his outstanding customer service. He made me feel heard, took care of me and that's why I came back. Ashton is truly stellar!!! read more

Ashley Store - This is the furniture I bought. - Furniture Stores Near Me - San Jose, California

We bought a lazy boy chair for my mother, unfortunately didn't work us. I called store a few times the manager never called back, I don't recommend this store to anyone they are nice to you when you are buying, they don't care if a customer is happy with their product or not. read more

About 2 or 3 weeks prior to my girl and I'm moving into our new apartment we stopped by the Blossom Hill Ashley store in South San Jose. Upon entering the store, we were greeted by a very friendly and helpful Sales person by the name of Kabir. He was very easy going and there was no pressure ( not pushy) like you might experience at lot of other furniture stores. We explained that we were looking around for bedroom and living room furniture so he pointed us in the right direction and just said that if we have any questions at all to let him know. It was our first time purchasing a higher-end memory foam mattress and he was able to answer all of our questions and concerns about them before making the decision to buy. He was extremely helpful in assisting us with a timely delivery date for our order, which also included setup, so that saved us the headache of us putting it all together ourselves. Long story short, our service was excellent and we will definitely want to work with Kabir as our sales person for our next Ashley Furniture order. Thanks again Kabir!! CHEERS!! C.C. read more

Went in to buy a living room set and Kabir did a very nice job helping us out and explaining the options. We ordered a set (unfortunately some pieces were not in stock for a few weeks) and had a pleasant experience overall. read more

Dayna Chapmans, Sales, and Kathy Pastor, Sales Management, are fabulous! We love working with that team! So many great ideas and so willing to help. We bought a set of furniture and came back within the week for another set for the dining room. read more

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