I bought complete furniture sectional,TV Entertainment, a recliner dining room table, a rug. The first week I had had to call technician they have been to my house at least eight times they're rude, i'm not very happy and when I wouldn't recommend anybody, sam's are nice, cause they work out the commission they need to be nice to us when you get your stuff, it's broken-down. My friend came over for dinner and she scraped her whole leg Because there was a sharp wood grains.I wanted to return it I can't I didn't want my money back I would of wanted something else there Technicians are Rude I have had Several technical come to my house, broke or something wasn't right, or the The cushion are right . They don't deserve a star I have to put something or else it won't let me post it read more

I dint want to believe it but Ashley's is hot garbage purchased a bed frame in March 2022 and by October 2022 the frame fell apart. I have the warranty but guess what its apparently not covered. What's the point of paying extra if there not going to cover you. Stay away and learn from my mistake. Customer service sucks the warranty doesn't cover and the furniture does not last. read more

Ashley Store - Broken bed not covered under warranty in less than a year stay away - Furniture Stores Near Me - West Covina, California

Store has good sales person but delivery is horrible they didn't want to go upstairs to my apartment to deliver my sofas they were on their last delivery and one hour late so they didn't want to bother climbing the stairs, had to cancel and waste more days looking for new or in a different store read more

I bought a sofa in May 2021, on Sept 2023 the frame broke while I was sitting on it watching TV. I weigh 230 lbs. the wood frame with is a 1/2 thick and 9 inches wide snapped in half. Fortunately, I bought the 5 yr warranty. I'm still waiting to see if it can be fixed. I'm just saying.. buy the protection warranty. It's better to cry once, than to cry Twice. read more

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BUYER BEWARE!! Better than that, avoid this store and their cheaply designed furniture. I bought a set of dining chairs for daily use. After a month or so, the chairs immediately became the source of lower back pain, due to their poorly-designed non-support. I complained to customer service, to my salesperson about the problem. A tech person came out, acknowledged the problem, made some adjustments in the chair back . The chairs are no more supportive, in fact, less stable than before. My back is still sore. The tech suggested I call and connect with their customer satisfaction rep. I did and was told NO returns. I asked if a customers' sore back due to faulty design was more important to Ashley than selling chairs. "I don't know how to answer that question, sir." "Its a simple question. What is more important?" " I don't have an answer to that." "Answer me this: how would you feel if it was YOUR back?" "I don't know how to answer that, sir." "So you're not going to help me?" "No sir. I'm afraid there's nothing I can do to help you" "Well, If you won't, then I will." That is the purpose of this review. I hope that this will dissuade anybody from the horrible experience that I had. I will be selling my lame chairs asap. Ashley SUCKS! read more

DON'T PURCHASE FROM ANY ASHELY'S STORE! So disappointed I regret sharing on my social media that I purchase from this store, I hope no one bought anything bc today I try to make a claim to the company they use to ensure their products and they did not help at all My pet threw up and pooped on the sofa two different times, I did not call it individually when it happened bc I did not have time, I did not know they where gonna threw up after but here we are. They told me that since it was two incidents they would that cover..: if I would of called for the first incident they would of covered, if I would of called for the second they would of covered, but since it's been two... they won't... read more

I had to purchase outside furniture and Daniel was such a huge help. He was not pushy but rather very helpful explaining to me my various options. If you need help purchasing an item I recommend going to Daniel he is very knowledgeable, friendly, and helpful. read more

Came in to look for a new sectional for our living room. Daniel greeted us as soon as we walked in and introduced himself and made himself available upon our request. He was very helpful in assisting us with the purchase of our new sectional! Thanks again Daniel, will be returning again for a few other items we need! read more

Ashley Store - Furniture Stores Near Me - West Covina, California

I've been buying furniture from here for the past years and Adriana always helps us and goes on and beyond to get us exactly what we need

Looks can be deceiving .Don't buy your furnitures from this store .The furnitures they are selling here are easy to break .The people working here are nice at first but once you got the furnitures and there's gonna be some damage they're not gonna help you anymore .Don't waste your money here .Take my advice .Go somewhere else. read more

Wish I could give 0 starts, I purchased a 2,000 dollar Cali King and by the 6 month the wood frame holding the board and mattress was breaking ! Never again !!!! read more

If you're going to purchase here make sure you're absolutely happy with whatever you select because they don't allow exchanges or returns. The sales person who helped me did not disclose this, and when I called to ask if I can exchange the chairs from my dining set I was led to believe it was possible since I was told to wait for a return phone call within 24-48hrs to go over the exchange. Nobody ever called back, and when I called the second time I was told returns and exchanges are not allowed. I don't understand why they couldn't just tell me this the first time I called and not waste my time and energy. This was my first and last time buying at Ashley's!! read more

This has been my worst experience EVER with buying furniture, possibly buying anything. On May 20th I spent 3000 on a new bedroom set. Furniture came damaged. Movers came and left wrapping in the middle of my living room, packaging on the furniture. The replacement headboard was mis-scheduled, thank god I was home. I got a call saying your delivery will be to you in THREE MINUTES. Still waiting on my replacement dresser. I still have my clothes lying around wondering when the hell I'll get my dresser. I will never shop with Ashley's again, period. I already have stopped a friend from shopping there that was looking to furnish his entire house. I will continue to spread the word. The worse customer service on the planet. Been almost a freakin month!!! Zero stars if I could. read more

We purchased some Living room furniture, sofa, chair and ottoman, in May of 2022. My wife liked the furniture and the delivery went fine. As part of the sale, we were to receive a Fuel Reward gift Card of $100. We used their no interest financing plan and have just completed all the payments. But to this point, we have not received the gift card. I contacted our salesman, David FLIEGEL, to inquire about the gift card. He replied that I needed to email Ashley Homestore. I found an email address for them online and sent a message about the gift card but have not received a reply. I used the company website to send a message but have not received a reply. I sent a text message to David asking for the right email address but he did not respond. This was our second purchase with Ashley but given this lack of response, I don't think we will be back there again. read more

In early February we went to try out Purple Mattresses since Ashley's has them on display. I wasn't ready to buy just yet on that day due largely to the fact we hadn't worked out the space to set up the new bed due to needing to figure out what to do with the old one. The sales guy, a manger there, I think his name may have been Hector? I'm not 100% sure as it was over a month ago. He convinced me to get it by saying that Ashley would ship away take away the old mattress when they delivered the new one. He did not inform me that 1) This is a courtesy that may not be provided or 2) We needed to wrap the Mattress in plastic for it to be taken away (which would have been easy, we had ample time to do this if we had been informed). It should be noted, the guys delivering the new mattress said they weren't even informed of a pick up. I received several calls about delivery between purchase and delivery date, and no one told us anything about wrapping the mattress in plastic. So, on delivery day, that was a pretty big disappointment. After talking on the phone, supposedly they're supposed to come today (without me requiring my own plastic to wrap it, I asked over the phone) and take it, but we'll see how it goes. I wasn't even going to write a review here since I left a bad survey via email; however, they called me about that email and when I explained my frustration with delivery, they said "well picking up a mattress is only a courtesy" in which I explained that was what SOLD me on buying the mattress to which they replied "I'm sorry the salesperson gave you false hope". To that I hung up. I will never buy another single thing from Ashley Homestore EVER again. Crossing my fingers I don't have to deal with more pain while paying this off but this company has left me with little faith at this point. Edit: I should also add they acted like I was getting the mattress protector for free; however, when I got home, I noticed it was on the receipt for 299.99. Again, something I was just going to accept without complaint prior to this horrible delivery situation happening. read more

My wife and I went here to purchase patio furniture on Black Friday. A sales associate by the name of Andrea Navarette approached us and was a complete delight. She was attentive, gave us time to look at the entire store without being pushy or upselling. She's gold at this store. read more

Came in here to buy a Tempur-pedic mattress. I had a nightmare with a memory foam mattress I recently bought online that came in a box that had no support what so ever and wanted a good quality mattress to relieve some back and neck pain. The sales rep was friendly and knowledgeable and I ended up with the firm Tempur-pedic. After a few weeks my neck and back pain completely disappeared and I absolutely love going to bed every night! If your thinking about investing in your sleep I highly recommend this mattress! It came the same day and I was able to get free shipping too! read more

This store is the absolute worst store I've ever had to deal with because of their customer service and customer support. We have had nothing but problems with them from the start. After spending 12 thousand dollars at the store. Their return policy is terrible if you don't like the furniture and buy the warranty they WILL NOT HONOR THE WARRANTY AT ALL. Those people are good for nothing. DO NOT BUY FROM THIS COMPANY....... THEY ARE NO GOOD. PLEASE LISTEN TO MY REVIEW.... THEY WILL DO YOU WRONG read more

Jose is the best salesman. He's so friendly and didn't push us around to purchase anything, he just stood by to answer any questions/make calculations. He also helped with our decision by offering suggestions, delivery dates, and item details. Everything went so smoothly and we're really happy with how much he helped us. Give this man a raise! Definitely one of the best Ashley store experiences. I don't have concerns about anything because he really explained everything well. The store also looks really nice and it was easy to pick out what we wanted. :) read more

Wasn't home this morning when they came to deliver my table. My mother in law was home so she watched them put it together. When I come home I discover it sooo dirty and dusty and scratched and stained. The dust comes off but the stains don't on one of chairs leather back support. I tried calling and they told me I'm 285th in line. I'm very annoyed and want my money back. read more

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Dave was very helpful throughout the whole process. Our dinning room looks beautiful.

I've been an Ashley's customer for some time and recently purchased a sofa and king size bed frame. It was delivered 7/10 and we purchased a box spring. We jmmedyely noticed the base structure of the bedframe and poor quality was going to be an issue. There's just my three two inch pieces of would on the base and the pieces of would are about one inch in height. Our mattress immediately started to sink wherever wherever we sit or lay. The box spring is solid and sturdy, however, the poor quality of the base of the bed frame offers no support. I reached out to the customer service number to request a return and refund for the bed frame and was told they have a no return or refund policy with ALL SALES ARE FINAL. I was also told that this was told to me at the time of the purchase, and that is not true. I'm truly disappointed this matter could not be resolved and of their unfair policy to all the hard working customers that go and shop at Ashley's and realize they provide no remedy to revive matters for the poor products. I will not be shopping there any longer. read more

Sara in behind the counter gets 5 STARS Store manager gets 3 stars Jeremiah gets negative no stars I see everyone posting a long post but I'll shorten this up with tips. Document everything!!!!! Document text the deal the price before you sign the price when you sign , go over everything Even when you get your furniture DONT SIGN if you didn't get everything or if it's even slightly damaged. Otherwise they will send a repair guy vs getting you a brand new one or they will throw it in your face that you signed even if you were mislead to accept and call the store to fix issue They made a big mistake and try to hold me accountable for it I'm a simple person which means simple deal. They wanted me to sell a set for 3200 which I talked them down to 2800. Day of delivery I was at work as well as my wife. They didn't bring half of a sectional the delivery driver which thank god I had them on camera just delivered didn't even wonder why only half a sectional is there, didn't bother to call the store . My wife saw this on camera and spoke to them on the phone they instructed us to call the store because maybe it's on back order. So we did. Jeremiah our sales guy also wondered why we didn't get everything but the first thing he asked was did we sign for it. Of course we signed for what we receive it was in good condition, mistakes happen so no problem. Come to find out he didn't add the other half of the sectional. So he tried to sell me the other half for half off (although it was a 45% off sale) for $440. Which then would put me back at the $3200 classic switch tactic. So ending I would have paid the price I never wanted to pay in the first place. I requested to talk to the store manager but he wanted me to talk to the sales manager, after requesting the email to the store Manager and regional no response for days. All of a sudden the main manager is out for the week and he will call me when he is in. Fast foward with no calls or response I go into the store. I had documents of proof of original qoute to discount to delivery guys dropping off leaving to the neglect of the sales guys it's all bad. Seems ghat Sara had the crap end of the stick to have to deal with me and of course the manager never came out to introduce himself of hear me out. But seeing that Sara did her job and explained my situation well they honored my original deal and will deliver. But I was left with a half a sectional , neglectful salesman and the feeling of being ripped off for an entire week. But why did I have to get mad and never got the respect for the manager to even come out to own there mistake. If he came out and said we messed up sorry I would have written a better review But yes they covered the original deal but yeah didn't get the time of day. You can spend $2800 of your hard earned money and won't be able to meet with me important manager. And Jeremiah couldn't even look me in the eye. This is the last time I shop at Ashley's read more

Ashley Store - My half of a sectional I had for a week but delivery driver didn't bother to wonder where the other half is. - Furniture Stores Near Me - West Covina, California

Customer service is good when they want you to buy something. But try calling for something that went wrong? (Like incomplete order) that comes 3 months later! And that warranty?? Don't do it!! Nothing will get resolved! DONT GET THE WARRANTY !! There liars and have the worst customer service!! No I would not recommend Ashley! But yes those mom n pop furniture stores. read more

Amazing customer service. Nelson helped me out, really knows his stuff and ended up buying all my furniture.

I'm not one to write about furniture stores because how often do you shop for furniture, anyway? Well, we just bought a new house and it was out with the old and in with the new. A flyer in last Sunday's paper had some pics of a mid century modern living room set that went well with our colors and the zero interest for 24 months piqued my interest. While I was moving some of the old furniture, the wife, kids and my mom-in-law went shopping. Okay, okay, I know, dangerous combo, right? Well, my wife knows I'm pretty tight with a buck and I'm always looking for a deal. We came back around closing time and David, Jorge, Fidel and Darryl all went the extra mile and made sure our buying experience was first rate. They even kept the store open for us when we had to get some cash to pay for everything. It wasn't just about the sale, it was about making it right for us. No one was pushy and it was on our time. We first wanted a living room set and then we ended up with a bunk bed for the boys, a bad-ass king bed for us and an ultra cool dining room set. After we decided on what we wanted, everything was put on a worksheet, and we had a chance to review the numbers and we agreed on a price. David was sharp in reminding us that the LA county sales tax went up 0.75% the next day! With our total purchase, that was over $300.00 in tax savings alone! Way to go! When was the last time a sales person was sympathetic to your tax situation? Granted, you don't buy furniture everyday, but for the one day we came back twice, it was worth every penny...tax included... read more

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Lucy at the actual store is amazing and helpful. The 800 number to corporate OMG not so much. Thank you for your help in getting my address changed for my delivery Lucy. Have a great day read more

Terrible delivery service. Secures a time of day, Delivery team says due to cancellations they were 3 hours early if we could be there immediately. Expressed our inability to modify our schedules and was told the delivery team couldn't ensure their delivery window for later. Driver called 3 additional times to check our availability, I finally left my clients mid appointment to meet their delivery team. Upon arrival they stated they'll return during our delivery window!?! Why da ... did you contact us multiple times if this was the end result? Customer service Anthony said, "You are verified for your delivery window." This furniture better be amazing after experiencing this level of customer service. Not feeling hopeful. Future buyers beware! read more

Really bad customer service, sells man need more experience and manager need more talking skills. Bought a pair of chairs on July told us they have it at the wear house and will be delivered in about 2 weeks, 4 weeks past still nothing, end it up going to the store asking about the status an associate tells me it will be the delivered by the latest of September. Now being October 6th going once again to the store they tell me it will be delivered on oct. 15th, talked to Judith and hector martinez (manager) I have asked about getting a refund both not saying sorry at all or any apology. They will be sending a check but will take "72 hrs" never coming back to this store!!! read more

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On the phone waiting for a manager. Guess what?! Still nothing. Sarah, said I would get a call back that same night and nothing!!! It's been 4 days and I'm still waiting for a response. read more

Ashley Store - On the phone waiting for a manager. Guess what?!Still nothing. It's been 4 days and still nothing. No call, no email. - Furniture Stores Near Me - West Covina, California

Daisy was amazing! She helped me get a dresser and even lowered the price AND included delivery. Will definitely come back just because of her! read more

came to this place yesterday, and I left very satisfied, I ended up buying 2 sofas, and the man that helped us was very polite ,informative, and patient. Thank you, and I will come again soon. read more

This place is complete garbage when It comes customer service. I've worked in customer service for over 12 yrs and let me tell you this store and the majority of the employees here have zero customer service skills. I made a significant purchase here and experience several issues with my order. Jeremiah was one if the sales men who "assisted" me. When I went over the delays in delivery and items missing all he did was make excuses and lie, telling me he spoke with his management team and it would be fixed, over a week went by and I heard nothing so I had to physically go down to the store (since no one answers the F'ing phone) and fix the issue myself. One of my items that was delivered also had some damage so I called them and was promised a technican would call me to fix it, well no one ever called me and its been over a month since my purchase. If you try calling you're either on hold forever or you get hung up on. Another weird incident not really related to me but When I went to the store to fix my issues I heard several employees being really unprofessional with one of the female employees and she began to scream sexual assult and record the other guys. Guess what management approached them and did nothing. Wtf!!! This place is just trash and classless avoid it at all costs! Avoid the sales men Jeremiah too the dude acts like a child and has no idea what he's doing. read more

Recently purchased a couch from Ashley's. David and Andrea assisted us and helped us find exactly what we wanted. They both made the experience easy. We definitely will be returning to purchase and future furniture we need. read more

THEY WILL NOT EXCHANGE A BAR STOOL THAT THEY GOT WRONG. NOBODY HAS ANSWERS. BEEN WAITING A MONTH FOR JUST A PHONE CALL BACK. All are very incompetent and I'm super father that I paid $160. They are still in the box wrapped just the wrong size and they will not return my phone calls. so unprofessional, I waited this long to write a review I gave them the benefit of the doubt. Wanted one chair before the holidays but I must order two. I still didn't get anything I needed this goes for the warehouse in Colton as well not even the manager knew what to do read more

I usually don't leave bad review, but the experience I had today at this place was upsetting. I shopped at this place many times In past, because I like their accessories selections and sometimes they have good clearance pieces. Each time I purchased clearance items I was told that must be pick up within 72 hours and it stated in their policy 7 days. two weeks ago I went for accessories shopping and spot an art piece that was on clearance that I like very much but it was sold, I asked one of the salesman if they have another piece like it and he said no what ever is there. he went to checked and told me that if the customer doesn't pick up in 72 hours I can come back and they can sell it to me. Four days later I happen to shop at Walmart and swing by to see if the art piece been pick up yet. It's still there, the same salesman said they forgot to call the customer to remind them to pick up and tell me to come back again. I thought to myself I didn't need it because I have purchased many other pieces the last time I was there. Today I came back to look for a chest and walked pass the same art pieces with the sign said sold, it's been over two weeks still on the wall with same clearance sign and sold. I then asked the salesman if I can buy it because their policy said if the customer doesn't pick up within 7 days they can sell it to someone else and I was also told by two other salesman's last couple times to check back if the customer doesn't pick up they can sell it to me. I just want to be clear that I wasn't desperate for the piece of art , but I felt that when I purchase clearance items I was told to pick up within 72 hours. But here they had this piece hanging on the wall with the sign over 2 weeks . I asked the salesman about their policy , he said he doesn't know that I should ask the manager. The manager name was Charles Serrano , when the salesman told him the story, I waited to make sure he gave him message, he knew I was looking for him, he stood in front of the store and didn't even approach me. I came to him and kindly ask about their clearance policy and was told that if anything that was not in their way customer can pick up when ever they want. I told him to check my records I have made many purchases in the past and always have to pick up within 72 hours on clearance items. He's said to me he's doesn't know who told me that and asked me to provide the name of the person. I asked him to check my records he can see the name of the salesman that sold me those. He refused and told me that if I like the painting then I should buy a new one or don't loose sleep over it. He's was blunt and rude. He's asked what do I want him to do ? it's Customer choice if they pay for it and doesn't want to pick it up. I told him is not about the painting is about their policy. Why they enforced it with certain customers but not apply to all. He then told me that he's not trying to be races. I didn't mentioned anything about race. After he told me that I got very offended and left the store. He's the manager that run the entire store and that's how he handle customer concern? My question is about fair practice and policy. Why have a policy and not follow? I am a regular at this store and noticed all their salesmans is new. When mentioned the manager they seem very afraid. This store was down the street from my house , it's convenient, but after today I would never step my foot in their again. Jerome furniture has better price, selections, service and very near by read more

Ashley Store - Furniture Stores Near Me - West Covina, California

Stay away from Ashley unless you are 100% sure the product is exactly what you want. We received coffee table and didn't realize it has wheels on it until afterwards. We would have examined harder or thought twice before we accepted the delivery of the delivery person did not say we have 7 days for return. We checked the website and found no where mentioned the wheels on the table. We complained online. Nothing they can do. We went to the store. The front mean lady brushed us off by saying if the item is in our house, nothing they would do. So basically Ashley hired the third party, delivery company, to lie to us about the return. We don't even want the money back. We just want to exchange with another item! Please make sure to read all the fine print before purchasing from Ashley. I am awake at 2am because all I can think about is we got stuck with a piece of furniture we don't like. How upsetting that is. I found a news that Ashley settled on a class action lawsuit in December 2023. Wish I had read all these before I made the purchase. Hope this review can help some people. That would be the only good thing out of my purchase. read more

Eid was awesome , we went in yesterday to look for a mattress for our son and he was so knowledgeable and patient ..

I came in today to get a new couch for the new home I'm moving into. I met with Cruz at the front, and he immediately helped me find exactly what I was looking for. He was super helpful, knowledgeable, and helped make my couch dreams come true! Thank you, Cruz. read more

Ashley DON'T BUY From ASHLEY Worst choice nowadays if you buy something from ASHLEY and they say it's AVAILABLE. I've bought an available Bedroom set 1 MONTH AGO they said it will be delivered in 3 days When I've got the bedroom set IT CAME ALL DAMAGED (I'm sure coz it was a used or returned set from other client) coz it came with no Boxes already. We went after 3 days to claim a report (the MANAGER INSTEAD OF FIXING THE PROBLEM ANSWERS "CALM DOWN SIR IT'S NORMAL, IT HAPPENS") ((a very nonprofessional answer from a manager position)) Another manager showed up and told us you have to WAIT A (1st) WEEK we'll send a technician. They didn't even accept to cancel the order and give my money back. After a week technician came and gave a report to bring a new one. We've WAITED ANOTHER (2nd) WEEK they brought different kind bedroom parts, they took it back, we've made a new report, we WAITED ANOTHER (3rd) WEEK, this time the set came miss manufactured. We've made another report, again we WAITED ANOTHER (4th) WEEK. Today after 1 month delay and nun organized customer service we got it but again so many gaps on the backboard part. I had to accept it coz I've been paying rent for a month and I can't move in without bedroom. NB: whatever happens they won't give you your money back, they'll give you a store credit (knowing that after a very bad experience you don't want to buy anything from them anymore). DON'T YOU EVEN THINK ABOUT IT... If I could have given negative Rating. I would have done it (-100 rating) read more

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