This dentistry is one of the most professional, caring places I've ever been to in my life! It start off it with office, Rebecca the office manager treated me like family, sat me down and eased my nervousness, from previous dental offices I previously been too. Everything was clean, organized, and the doctors in this venue were gentle! read more

Please people don't go there, I have been Aspen Dental patient for years but never seen this before in any medical place. This location is seriously bad. They have very bad customer service and patient care. I went there today and sat for two and half hours for nothing, they never called me in for my appointment, they were too busy for me and at end someone tried to lie saying, we have called your name, but you step out. read more

Free first visit is a hoax. X-rays and an overpriced treatment plan as long as your arm.

This is the third time I have went to Aspen and they do not have all of my paperwork. They promised everything over the phone and then when I come in person, I'm always sitting and waiting for ever! to be a big corporation for dental services, It's so unorganized and unorthodox. I have to put my time aside to come into this place and they are always all over the place. Never going there again and never will I ever refer them to anyone on top of that they are too expensive please avoid this place. read more

This outfit is a scam, typical sales. I went in for a cleaning only and the said before I get a cleaning I need straightenmy teeth and gum cleaning total od $2200. I went to my regular dentist and he did my 6 month cleaning no problem wow. Beware before going to Aspen dental. read more

Yea unfortunately I would have to agree with the other reviews about the poor service. The person I spoke with was very rude and unprofessional and all around just uninterested in showing any sort of courtesy. Would NOT recommend this place take your money elsewhere! read more

they told me the day of my appointment they told me last minute that they don't know if they can accept my insurance after I scheduled a week prior read more

My experience with the Aspen Dental location off Atlantic Blvd and Kernan ,has been so amazing every time I step threw their doors...I need to give the lead Receptionist Jenee' Hinzey much praises for her performance, and patience with me. She was able to walk me through my financial outcome of what I needed in order to get started with my dental procedures!! All staff members are incredible people! Keep up the good work team work guys! Happy Holidays! Debbie Ivy read more

If I can give 0 stars to customer service, I would. Unfortunately Micky is no longer there and Shroeder is, who is awesome. But things have changed with customer service. I live 2 1/2 hours away and my family of 4 we pay cash to get our teeth cleaned for the past 6years. The lady at the front desk on 10/8/2024 at 244pm I called to let them know we where going to be 18 mins. We was already on I-10. Late due to traffic, hurricane Milton caused this traffic. She said I would have to reschedule because they only allow a 15 minutes grace period. Not only that they did not call us to tell us that the hygienist left due to an emergency. We only see Shroeder, did not bother to call us and give us the option to reschedule before we got on the road and wasted time and gas, a total of 4 1/2 hours, round trip. Aspen dental is no more. We will be going elsewhere. read more

I'm so surprised that you can find businesses with this kind of customer service. The front desk staff who talked to me thinks that she's doing me a favor and can talk to me like the way she talks to everyone else. The funny part is that I went there before and decided to take my business somewhere else for the same reason. I decided to give a second chance and same thing happened. I thought she was having a bad day, but seems like she's having a bad life. Lol If you don't like being treated badly don't come here UPDATE: after the "free consultation" I was sent a $30 dollars bill, tried calling the number several times but "all the reps are unavailable" Looking at it in a positive way, It only took me $30 to get rid of them. read more

Don't let them pull your teeth without anesthesia and make sure they put your implants in good and tight the first time they took three visits to get mine done right. read more

Stay away from this place at all costs...unless you have the follow-up and negotiating skills of a used car salesman. I went in for the 'free clean and X-ray' new patient deal. After reviewing the X-ray the dentist said that it was urgent I get a deep gum cleaning and root planing or I'd be at a risk of losing teeth. I reviewed cost with billing rep, Holly, who told me my insurance would cover $1000 of the $1200 service and I paid my $200 upfront and proceeded with treatment. Service of the cleaning was ok but not the reason for any complaint here. 2 months go by and I receive notice from my insurance that they will not be covering my treatment because their dental professional reviewed documentation provided by Aspen and there was no reason for the treatment I received. I call Aspen up to speak with Holly, who I talked with previously in billing, and she lets me know that this is standard and they will file an appeal on my behalf and should be nothing to worry about. Now 2 weeks pass and I receive a bill from Aspen stating the amount my insurance denied. After more than 10 calls and voicemails to Holly with no returned calls I finally speak with another associate starting the my appeal was in fact filed and I can disregard my bill. After my failed attempts in reaching them and no follow-up from them in return I was skeptical at best in their ability to file a claim so I decided to call up my insurance to see if, in fact, an appeal was filed as it had been weeks since Aspen confirmed my appeal was filed. My suspicions were confirmed that Aspen lied and no appeal was ever sent to my insurance. That was 3 weeks ago and I have been following up daily by calling and leaving messages for Holly, who was the person I'd been dealing with and supposedly submit my appeal, and none of my 15+ calls or voicemails have still not been returned. This is far and away the worst business experience I've ever dealt with and would caution anyone from going here for treatment. There is blatant mismanagement, accountability, and negligence on behalf of the employees. This should never be the case in the medical field where people's health is on the line with large dollar implications. read more

This place is the worst!! Scheduled an appointment for 1:30 but this place ******* closed until 2:00.

Not necessarily unhappy with the dental work, but does it really take 3 1/2+ hours to have teeth cleaned, even though you have braces on? No it don't. Turns out, once the wires were removed, it took 25 minutes for the actual cleaning. Arrived at 1:30 and still here at 4:53 so if you like a medical facility to respect your time as they insist we respect theirs, then stay far away from this place. What a joke. read more

I hate to ding this place because in an emergency and my Dentist was MIA they saw me treated the problem and resolved the issue. The staff is pleasantly professional and efficient. Office manager Dennis well versed in all the financial matters and takes time to explain billing and payment options. The physician staffing this office was informative, explained my options and got on with the procedure. After 2 follow up visits my mouth is as beautiful as before. I have made the decision to transfer here for my future dental care. The ding or perhaps it could be a tip. Be prepared to wait at least 20 minutes after your appointment time to be seen. I don't know why Dr.'s think that's acceptable. My time is just as important as there's. Granted I'm not saving lives or teeth but I could be trying a new restaurant and reviewing on Yelp read more

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Doc was good but I was greatly surprised at the customer service I received from Josh at the front desk. He went above and beyond to make sure I got fit in for emergency appointment and then post-op, there were issues with my script and he was persistent on helping me get it figured out! read more

Stay far away......you know you're in trouble, when the first thing they do is bring you into the business office to talk about a payment plan.....next thing I know, is that I owe $2300. and that was with my insurance. Most of the work is done by dental assistants. I walked out of one appointment after waiting 1 hour to be seen read more

Worst dentist I've ever trusted for my care. Totally ruined my gums when she pulled 7 teeth. I have had problems for over a year and the partial dentures are awful. They lied about pricing and I paid 5000 dollars to get nothing but problems with my mouth. I am depressed because of my care and the cost..My gums are so bad I cant even wear the partials. That dentist needs to be gone.Calls herself Dr. Ace..Im terrified for anyone who goes there.. I am 73 years old on Social Security and got treated badly by Aspen Dental. I now have to go to another dentist and pay again to get good dental work done. This is sad. I pray those people go out of business They are greedy and don't care about patients. read more

Horrible. Absolutely horrible experience. Had dental work done on a Friday. Pain started as soon as numbing wore off. Called Saturday morning was told to get there before 11. I did. Waited in the waiting room over an hour. Was brought back to chair to wait some more. Dr finally came in and numbed me to sit me back up for couple mins to make sure I'm numb. Then went to do a procedure on another patient while I'm sitting waiting in the chair. Save your time, money, frustration, and pain. They only get one star cause I can't leave a 0. read more

This Place is a total scam. They said I didn't have insurance tried to charge me how 6 k out of pocket, put me on incorrect antibooties and Put me in a spot that my rear molar was so infected I could have died Bc my airway was closing. U had it pulled elsewhere for less than 200. Pitiful...os it possible to give negative scores? Again I could have died?!?! How is that legal? I'm read more

The worst experiences at a dentist I've had... When I went in for a cleaning I was waiting in the chair for almost 45 minutes before being seen. The doctor there then told me about different problems with my teeth but refused to give me any advice other than to "financially prepare" to get more and more work done. All they care about is your money! read more

wish I would have checked here before going to this place. the front staff and assist were quite nice, but the egotistical dentist was a huge *sshole. I specifically went there for the enormous amount of pain I am in. he said he couldn't do anything about the tooth because I needed antibiotics. I asked him to give me something for the pain and he offered me ibuprofen. I told him that I had 800 mg ibuprofen at home and it wasn't heloping, that I was having to take one every 2-3 hours. he said he couldn't do anything for me, and made me feel like a druggie looking for pills. I just want to be out of pain. is that so much to ask of a dentist when he could clearly see the issues I am having, there is actually an exposed nerve. he had no problem at all talking about the implants I was interested in, but had no desire to help with my current issue. there voicemail says they are non-judgementa, but that is far from the truth. they also say they will do there best to help in an emergency, but he did nothing. when I said if he couldn't help me, I would have to go see an emergency dentist that could and basically he said there's the door. WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. after the horrible reviews this dentist keeps getting, aspen dentist should fire his ass. Update - the doctor had put in a script for antibiotics which he said was for an abscess I had but when I got the script, it said to take 4 pills on day of procedure, which means 1) either I had an abscess and he didn't care or 2) I don't have an abscess and he just chose not to do any work on my teeth even though I was in an enormous amount of pain and the antibioptics were for after the implants they kept pushing on me. Apparently bait and switch is part of their overall way of doing business according to the lawsuits filed against them. https://pestakeholder.org/pe-owned-aspen-dental-faces-yet-another-investigation-for-deceptive-practices/ read more

2016. I started doing an implant a few years ago upon the recommendation of a dentist from Aspen. I told her that as long as it's covered by my insurance then ok, we will move ahead, only to find out that it wasn't! This was at the branch closer to Costco. whenever I went to an appointment, there was always an excuse as to why "They were sorry, they made a mistake" about one thing or another. Suffice it to say, I was very displeased with their service and asked to be transferred to a different branch, as the work on the implant was already started. Two incisors in either side of my mouth was to be inserted. When I eventually found out that the total cost of 1 implant was $5,000, And that I was responsible for the ENTIRE cost, I didn't complete the process. I simply asked them for a predetermination of the entire recommended work, so that I would be aware of the depth of the hole I had jumped into. 2019. Forward to September. I decided to try finish the work, it made no sense having two holes drill into my mouth, $5,000 of work being done and I can't profit from it. So the gums are opened up by Dr. M, screws put in we are heading towards the final steps of doing impressions followed by placing the crowns in. Long story short, two weeks after the crown was placed, I feel the left crown "shaking" Are you kidding me? Having paid through the teeth of credit cards for this procedure, this tooth is coming out. I went back to Aspen, saw the doctor who told me my body is rejecting the work. Really? I have no pain, no information in the area. This is a different dentist now. She doesn't immediately address the issue, instead, she gives me an appointment three weeks out. That happened the Tuesday. On the Thursday of that same week, while teaching a class, the entire thing fell out! Here is the kicker. I went back to them, with the tooth in my hand, and the same dentist says; "You are lucky, it might not be rejection at all, I'll still need the dental surgeon to check it." And still left me with the same appointment 2 weeks out! I guess this wasn't considered an emergency, just an inconvenience! You know what? The service there is sloppy, at best. I am thoroughly disappointed in that company. I spoke to my union and they are advising me as to the appropriate steps to be taken. When you spend this kind of money, whether cosmetic or not, one SHOULD get their money's worth. Dentistry is just a big rip off! Dentist shouldn't charge customers an arm and a leg for these procedures just because they can. And if they do, they should deliver errorless work, which, clearly this was not. This is the most unprofessional job and service I have ever encountered, and I have had dental work in a third world country before. A huge chain like Aspen should not leave anything lacking! Please, think twice b4 you give your hard earned money to them, investigate how long the dentists have been practicing. I could have swallowed this tooth in my sleep, then where would we be? read more

I'm not much all for the poking and proding. I am an OTR truck driver and about the time I hit Alabama my molar started throbbing due to an exposed nerve. My drop off just happened to be 20 miles from here. I did call ahead in advance to let them know I an coming but didn't set an appointment. I arrived at 9 am and after my nerves had settled and we got the paperwork underway. I was in the chair and ready to be worked on. I was in and out of the chair within an hour and a new hole in my head and pain free. These guys are amazing. Too bad I don't live in Florida I would come here every chance I could. (Preferably not to have more teeth yanked) I had no Insurance (as I started a new job) and they had already set me up on a payment plan. There is a walmart within drugged up staggering distance that was just as quick with the Rx. I have no complaints and nothing but positive feedback for these two. Thanks docs! read more

Aspen Dental - Jacksonville, FL - Atlantic West - Oral Surgeons Near Me - Jacksonville, Florida

Went to this office in April, They recommended having Teeth scaling. The amount out of pocket for me was a total of $535.00 ( my portion) for the whole mouth. They cleaned the bottom potion in April, And billed my insurance company $1003.00 and I payed $280.00 for the bottoms to be done that day. So now they want another $245.00 for the service rendered. What a scam! Once upon a time this was a normal cleaning, They changed the wording and now suck the life out of any patients. What a scam!!!!!!! If I could of given them minus stars I would! read more

Aspen Dental is a place that drains your wallet. The way the handle their accounting is enough to make you crazy. A good dentist is hard to come by and here you never seem to see the same one more than once. After a little over a year- I had enough. Would not recommend to my worst enemy! read more

I came to Aspen Dental to have a crown completed ater I had a root canal done at my previous dentist in Miami. My initial visit wasn't too bad I had a few x-rays done and conversed about the process. I was comfortable and eager to get it all completed so I could put this behind me. I was also due for an annual cleaning which is something I brought up but they seemed more interested in the crown which my insurance only covered a fraction of. After preparing the tooth I was told to wait a week then to return for them to analyze the tooth and to make a molding for the crown. A day before my appointment i was told not to come in because my crown "wasn't in yet, it should be in within the next few days" I knew this was false because I hadn't done the molding for the crown. I called back to address the problem and was given the run around. Almost a week after that call I called again to check up on the process of my molding appointment and they said I needed to make "another molding"..... Although I never made the first one. Noone wanted to admit to their mistakes and misinformation but whatever I just wanted the crown completed so I could go to another dentist (I was told that if I went to another dentist during the process of the crown I wouldn't get my money back and they couldn't honor our agreement.) Fastforward to another week I went in for the molding and eventually the crown was completed. Its incredible how something as simple as a record of a patients procedures can get "lost" or "mishandled" when you have hired someone to specifically handle those things. I will not return to Aspen Dental and wouldn't recommend any of my family members here either. Oh, And the annual teeth cleaning my insurance covered was never completed, addressed, or a concern although they tried to get me to have other work done that was not covered by my insurance, and never a concern of any other dentist of mine in the past because "this is a good price." I think this place is more concerned about receiving your money than giving genuinely good service. read more

Aspen Dental - Jacksonville, FL - Atlantic West - Oral Surgeons Near Me - Jacksonville, Florida

They continually send me customized advertising -- telling me "our doctor walked you through your personalized treatment plan and discussed some options for getting me started." The dentist discussed noting about the services they were trying to sell me, "the business manager," an individual with no medical training tried to close me -- he would not discuss my having less then everything they wanted do sell. When I did not sign the contract he shoved at me with "sign here" he told me I could finance "my plan." There offer me 25% off for a limited time -- I must have no insurance, meet age restrictions and does not cover many services. Think bait and switch. I indicated that I did not want to be contacted -- they will not remove my name from their list. ... read more

Went In for a broken tooth. Upon arrival I filled out the new patient form. They took me back and had me get my xrays done. Everything went down hill after that. When the hygienist saw me, she told me that my gums are on the brink of being infected. She made it sound so horrible, it made me cry. Now I've been going to another dentist for the past year in a different state. They never said anything about this!! I still wanted to just get my tooth pulled, but the hygienist insisted on pulling out a camera and showing me the area where tartar was built up. The dentist came in shortly after. Huge ego, she kept saying things like "my Job as a doctor is to educate you " as if I didn't know my teeth had cavities? She was very condescending. She told me "when I get on my feet and start working" to come back. Where did she get that from?!?! I've been working and I am stable...anyway I kept saying I wanted this tooth removed and everyone kept telling me "let's look at our options first, you may want to save it" well at the end of everything she said "I recommend you get this removed" this is about an hour and a half of me being here.... So I ask, can I get my tooth removed today? No!!! Apparently the tooth is too close to a nerve and needs to be removed by an oral surgeon even though my sister had the SAME TOOTH removed for her at a different doctor !! Also.. she told me that if I don't change my lifestyle.. I'll lose all my teeth by the age I'm 25.. wtf?? NEVER GOING BACK!! Waste of time. UPDATE : Went to another dentist and found out the teeth Aspen claimed to be "infected" were actually not at all... WHY WOULD THEY INDUCE ANXIETY FOR PROFIT??? DO NOT FALL FOR THEIR LIES!!!! Avoid at all cost! read more

This is a terrible company bordering on criminal! The main issue I have with the company is that they make you pay the "estimated" amount due after insurance pays in order to make an appointment. Then when your insurance pays more than they though they refund you the difference if you are lucky and they don't just over bill you. I don't think that I should have to give my dentist an interest free loan for 6 months every time I make an appointment. All of the dental staff is great and makes you feel very much at ease, but the admin is more than incompetent. I have been trying to get and explanation of a balance that they say is due to them for 2 years! I call to get the info and they say they will look into it and get back to me. They never get back to me and then they put me in collections for the balance that they cannot explain. then I call back and repeat again the same process. I finally was told the date of the balance due so I got an EOB form insurance showing I owed an different amount for that day, and Aspen verified that on that day I paid the estimated amount which was twice the balance due. So why the balance in collections? they don't know their best bet is that is balances from other dates that the insurance didn't cover. REALLY!! show me the dates, they cant! They must just rely on the incompetence of their staff to get patients to pay them balances that are not due to them! solid business plan!!!! Since moving to a different dentist I have been trying to get my records from them for 4 days and every time I call they tell me they will email the immediately but I still have not received them. This company is garbage! read more

Not coming back in here just let you you paid and advanced so they can hold you up 399 for a cleaning when they told me on my dirt appointment that they charge $89. Such a shame, one hour wait just to clean my teeth no way I'm no coming back read more

This is perhaps the worst dentistry practice I've ever been to. They are staffed to the gills with admin aides, office people, and the like...but only have one dentist on site. Plus the fact that for each little procedure one has to make a whole separate appointment. I had a xrays, checkup, a gum marking, a cleaning and one cavity filled and it took a total of five appointments over EIGHT WEEKS to get this done. I recently moved from North Carolina where my regular dentist could do this in one appt - two tops. They don't say thank you, they seem to be more interested in sitting you down with financial people to ensure you pay on the spot (no bills, presumably). Stay away. read more

People were nice but I will not be coming back. Long story short I broke a crown and needed to get it fixed asap and don't have a local dentist. Aspen was great with scheduling me on short notice and at a convenient time. Upon arriving immediately completed the new patient paper work and was in the back minutes after arriving. That part was impressive. From there x-rays and photos were taken and back to the dental chair. Although I'm sure the dentist was knowledgeable it felt like she was reading from a corporate training script. My favorite part was she explained that working for a corporate dentist office she is salaried and doesn't make any more for recommending more expensive treatments so unlike those sneaky private practices they go over what they think you really need and not try and upsell you on more expensive options or unecessary things (hint: more to come). I'm sure at least the first part of that is true. We went over the options for either a bridge or implant with her recommending the bridge as the cheaper option Next I was taking into an office to go over the costs associated with either plan. With dental insurance the bridge was $5000 and e implant was $10,800. GTFO. It's not like I've priced out dental bridges before but that seemed really high since I had only paid, I think, $2500, for 2 crowns and multiple teeth cleanings a few years back. What irks me is that they refused to put in a temp or give me anything that would have at least made my smile prettier. The whole Crux of my visit was to get this since it's my front tooth and I'm going on vacation soon. The Dentist advised she couldn't glue the tooth back or make a temp without me signing up for one of the treatment plans. When I explained I wasnt comfortable with them and would pay for the temp she countered that it would be a liability and I could sue if anything happened. Then I learned that my insurance determines the prices. That's obviously not true. Luckily I found about dentist office that is going to do the implant for $2000. That is less than half cost they were going to charge for the bridge and the other dentist recommended against the bridge given my age and the likelihood of have further issues down the line. And they made a mold so I can get the temp the next day! I don't blame the dentist or the staff. They are not responsible for the price gouging or, I assume, corporate policies set to protect the businesses liability over all else. I just won't be coming back. read more

I came for an appointment today and the staff was nothing but amazing! I got all my work either completed or scheduled! The prices are good and they have many options available for financing! I will definitely recommend this dentist! Mickey was an amazing Hygienist!!! read more

I would not recommend Aspen Dental on Atlantic blvd to anyone. Their customer service is horrible. I went in for a consultation about a dental implant and was told that based on their computer system my insurance does not cover dental implants. This is different than the information my insurance company provided me with. I requested that the office staff call my insurance company to clarify the information. The office was told from my insurance company that dental implants are covered however they needed an email sent to them with an updated fee schedule before they could book an appointment for me. After one week of waiting for a response, I contacted Aspen Dental again to see if I could finally book an appointment but now they were saying my insurance does not cover dental implants, which was not what was told to me when I spoke with my insurance company. I asked the office staff to contact my insurance again and after three weeks of going back and forth repeatedly calling the office, having them still tell me dental implants are not covered, they finally confirmed that dental implants are covered. Then I was told that I would have to go down to the office, show them my driver's license and pay first before they would even book the appointment for me. I was not comfortable with doing this because this is not standard practice in my experience. In addition to all of this, I found out I was charged for a gum cleaning appointment I had canceled. I was falsely signed up for a credit card which was explained to me as a simple payment plan. I tried contacting the office numerous times and after finally speaking with Holly I was told the charge would be removed. One week passed, the charge had not been removed. I called the office again several times, no one answered the phone and it went to voicemail. The only time I was able to speak with someone I was put on hold for several minutes. I gave them enough time to remove the charge but they still did not remove it. This resulted in me having to call the credit card company to dispute the charge. Because of this experience and how long everything took, I chose to use another dental practice. I could only imagine what other mishaps I would have gone through had I chose Aspen Dental. read more

This my favorite dental office in Jacksonville. The staffs are very professional and they take the time to get to know their patients at a very personal level. Mickey is my hygienist, tell her I sent you. read more

Mickey was honestly the best hygienist I've ever had in my life! I'm so fearful of going to the dentist but she makes it so relaxing and she is a gentle dentist. I have all my trust in her! She just finished so much work on my gums and teeth and was amazing the whole two hours!!!! karisa was also amazing! She is so fun and she explained everything about what I was taking home throughly. Thank you everyone at Aspen read more

Mickey, Joshua, Lissi, and Carissa are the best. I've been coming here since August. I just found out that I'm expecting, so they are so are working extra hard to accommodate me with schedules and cleaning appts. You guys are the bomb!!! read more

HORRIBLE!!!!!!!!!!!!!!!!! I'd rather never see a dentist again than go back to this place. Not only was this the worst dental cleaning I've ever had but also the worst billing experience. This company is either run by criminals or complete idiots that don't know what customer service even means. I'd rather get my teeth cleaned at McDonald's. The main billing issue is that they make you pay the "estimated" amount for what your insurances covers then weeks later you get a bill saying you owe an unexplained amount. I called the billing department and asked what it was and they told me it was billed in error and that they would remove the amount owed from my account. I kept calling them saying that I was still receiving billing letters from Aspen Dental showing I had an amount outstanding. I would call the office each time I got a letter and the The billing person would say "Oh just ignore those, it shows the amount has been written off your account and you don't owe us anything." I asked if somebody could send me a confirmation email showing that my account statement = $0 and they said they would but no email ever came. Weeks later I get a collections notice from collections agency. I immediately disputed this with the collections agency and called Aspen Dental and the billing lady told me that the letter was sent to collections in error...clearly these people have no idea how to provide good dental service or how to bill so I'd stay far away from this place. read more

My appointments always start 45 minutes late. I'll always keep coming back because Mickey and Ria make it 99% painless, but the wait is pretty disrespectful. The staff is kind and knowledgeable, and the hygienists are more careful with pain management than any I've ever met, which I definitely appreciate. read more