I'll start with the outcome. I visted their office for a denture repair and within less than two hours, I received my denture back with the high quality repair I needed. The problem was getting to this point. I made it very clear from the outset that all I wanted was a repair. I would come back in the future, If, when, I wanted a new set of dentures. I repeated this to the very pleasant dentist who recommended new dentures. OK. Then I was ushered into this room with a person who told me she wanted to go over a "treatment plan". I said I didn't want a treatment plan, that all I wanted was a repair. Despite my objections, she proceeded to show me a "plan" for a new complete set of dentures costing over $6,000. When I told her I was not interested in spending that kind of money, she offered a "discount" to something over $5,000. (This felt more like I was negotiating with a car dealer. I assume if I had not objected, I would have been charged the non "discounted", just as I would at a car dealer if I did not negotiate price.) I again re-iterated that I only wanted a repair. She then said she could offer yet another treatment plan. I finally just had to stop her and tell her I wasn't going to agree to any treatment plan. All I wanted was a repair. That, finally, settled it. After some difficulty in scheduling, which I won't go into , my denture wound up being repaired quickly. Cost $278. So, as I stated at the beginning of this review, I am satisfied with the outcome, but the path to get their was unnecessarily difficult and frustrating. read more

Well I had a crown fall off today and since I changed jobs I have new insurance and was looking for someone in network that could get me in today to glue it back on. So I called Aspen they told me they had a 1:00 pm appointment and that they would be able to take care of it. I gave all my info and I leave work drive like a bat outta hell to get there on time only to be told that they would only be doing X-rays and a consultation. Are you kidding me? I was just told on the phone that you would take care of this today. I will never ever go back to aspen or refer them to anyone! Also after I was told they couldn't help me I left. If I could give this a zero star I would. Location lemay ferry, St. Louis Mo read more

Horrible staff! They rush the process.. they make you feel like a piece of crap if you do not like your dentures!

I came to this office for a second opinion on braces to make sure I really needed them since my previous dentist recommended them after years of visiting, I was a bit sus. I came in and was greeted, this office is really nice. I saw Dr Todd and he was very understanding about my concerns and recommended I do get the traditional braces over the clear ones. And he totally understood when I said I'll remain with my original dentist and get my braces there. I wasn't going to leave a review on a dentist office but seeing all the 1 stars was extremely misleading because Dr Todd and his staff are awesome! If they were closer to me, I'd make them my primary dentist! read more

I thought everyone was friendly and transparent throughout the whole process. The Dr was friendly and the staff was kind. Office was clean. A bit of a wait but that's the nature of visiting a Dr. Went and got a second opinion elsewhere but decided to come back to this office. No regrets. read more

This office has NO organization whatsoever, and I don't think a single person in that place has had any dental experience. From the receptionists, to the manager, it's an absolute s*** show. Let's NOT even get into the financials. DO NOT go here, even in an emergency. read more

Dr Todd ...is one of the best Dentist in my lifetime ...He should get an award...He's extremely knowledgeable in Gentleness...He's extremely efficient... He's soft spoken...I told Him I was nervous ...He really does Care...All my fears from Dentist for 50 + years are gone ...As long as it Dr Todd doing the work ... and his whole Team are amazing...I'm pretty sure he hand picked them. Thank you... Lynn B. read more

I have been looking for a dentist for a year now...... finally came across Aspen dental! When I first walked in, I was greeted by a lovely lady at the reception desk named ANA, she was very friendly and very helpful setting up my appointment for me. After that, I went to the back to get my x-rays done by Jackie, the dental assistant. I had a lot of x-rays taken, and she was so very gentle and you could tell she was very trained and highly knowledgeable about what she was doing. She was also really fun and made the whole experience. Extremely easy . I then went for my teeth examination with Liz, the hygienist, and wow, this woman knows her stuff. She told me information I never even knew about my own teeth lol. I was really happy that she took so much time explaining a lot of the things that I needed to know! She was very thorough and very gentle as well. I also met the dentist, Dr. Todd, and he was very professional and also took the time to really look over my teeth to make sure that everything had been taken care of. He also answered all my concerns and questions and made me feel like he really cared about my teeth! Next day I came in for a deep cleaning with Connor, the hygienist, wow what a nice gentleman he is. Very caring, listened to all my concerns of having any pain with this very deep cleaning. Made sure I didn't have any pain whatsoever. After it was all done I couldn't believe that I didn't have not even 1 ounce of pain! He was just amazing! I am so impressed by the whole team that works at this Aspen dental, every single one of them just as nice as the last one that took care of my dental needs. Regina, the office manager was such a sweetheart, answering all my questions! Like I said, the whole team is outstanding and they make you feel like you are their only patient! I'm so very pleased that I found this dental group, I'll be bringing my whole family there. Thank you so much Aspen dental team, you made going to the dentist not as scary anymore lol Hugs Virginia read more

Front office does not keep accurate records. Stay away to avoid really bad experience. They made my dentures and then told me my dentures were not made by them, so then they refused any warranty going forward and wanted me to pay for something that they would not honor. Manager should be fired for rudeness and unprofessional. read more

I went to Aspen Dental and had X-rays taken. I was told the person to explain treatment and cost was out of office. They would have someone call me later that day or next day. After waiting four (4) days I went to the office and was told I could wait until someone was available or they would call me. Two (2) days later and I still have not received a call . I'm not trying to bash anyone but fine it unbelievable that I have not been contacted. At this point, I've decided to move on. I'm not sure why a company would not respond. read more

They are about upselling there services ! Simple bait and switch tactics. Then y get you in for an appointment then add a Bunch of non covered treatment that the insurance does not cover. And when you can't afford it they bring out a 3 rd party agency you can borrow from with crazy interests! Honestly not a office that is concerned for your well being, read more

The front desk team here is fantastic! Darrian was Super friendly, helpful, and on top of everything. They make appointments and check-ins quick and stress-free. Such a positive experience! read more

DO NOT GO TO ASPEN DENTAL! First off, the lady who did my X-rays was extremely harsh and mean; she literally left bruising in my mouth. Secondly, what they claimed I needed was so far-fetched in terms of dental care. They wanted to remove several of my teeth and perform bone grafts. I went to another dentist today, and they told me that all I need are fillings and one root canal--certainly not nearly as costly as what they quoted me. They said I would need a full deep cleaning at Aspen Dental, but I only need a regular cleaning. I went to four different dentists, and they all told me the same thing: Aspen Dental are scam artist. The manager even got mad at me when I didn't sign a loan to get all the work done that day. If I could give them zero stars, I absolutely would. DO NOT GO THERE! read more

Aspen Dental - aspend dental cost - Cosmetic Dentists Near Me - Palm Desert, California

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Great experience! The doctor and staff are very thorough and never rush. They took the time to explain my diagnosis and my treatment options and made sure I felt comfortable and informed. If you want a dentist who truly cares and isn't just in and out, I highly recommend this office. read more

The best dentist office we have experienced in the desert!!!! They have top notch care and expertise. The office is modern and comfortable but the team is absolutely fabulous!!! read more

I ended up calling Aspen Dental because I cracked my tooth at work. I was so concerned and was getting so stressed calling around town trying to find a good dentist's office. I'll be honest... at first, I was nervous to come because of the rating here. But I needed help, fast and they were able to see me the very next morning and were able to confirm and reassure me that they'd accept my insurance. Every single step of my experience with this dentists office was INCREDIBLE. Every single person who helped me was beyond friendly, genuinely kind, reassuring, and honest. Smiles and positive energy all around. We all know the dentist can be expensive and feel pressuring and intimidating as well, but my experience was the complete opposite here. The manager was extremely patient with me, and figured out a plan that worked well with my budget, schedule, and priorities. I thought I'd always hate going to the dentist, and now I can't wait to be back (even though my next step is a root canal). I truly feel that I'll be in great hands, and with kind and trustworthy people who have my best interest at heart. My cleaning was comfortable, all my questions were answered, and I feel confident about next steps for my dental health. Thank you so much to the team at Aspen Dental! Every single one of you are amazing at what you do. & a little shout out for Patty who helped me get comfortable and guided me through the office this morning! read more

I had an upper denture over three years ago, but I dropped it and it broke. Requesting a replacement, so I'm hoping aftercare is good... read more

Aspen Dental - My denture smile - Cosmetic Dentists Near Me - Palm Desert, California

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This office gave me quality care today!Friendly, efficient and overall thorough. Dr Todd addressed my concerns for my tooth. Feeling better immediately! Got a plan together for it. So far I've had my hygiene treatment . They don't just do cleanings from what I understood they do treatment if you need it, if you don't then yes they'll do the basic cleaning. I needed treatment for my gums. The hygienist Elizabeth is very knowledgeable, communicates throughout the procedure, is very proficient in her skills providing quality, painless, gentle treatment . All the modern technology is impressive and helped me better understand my needs. Looking forward to getting the rest of my treatment done. Thank you Aspen PD! read more

I have not been to a dentist in over 10 years. I saw Dr. Todd, and he was amazing. He was very thorough in explaining to me everything he was going to do, as well as explaining everything throught the process. I had a cleaning and 4 fillings, I was not in any pain or uncomfortable throughout the whole process. I am very happy with my experience at Aspen Dental, especially after not being in a dentist chair in so many years. The front office staff were all so very kind and attentive as well! read more

Very friendly office staff. They answered all of my questions without confusion. I would definitely come back.

I would give a zero if possible. My husband had new upper and a partial lower denture made. I was quoted the total cost. That cost continued to increase just a warning this appears to be a common problem with this dentistry. That is not my reason for this review though. Since getting his new denture less than a year ago a second tooth has broken off. Called today to get repaired and was quoted over two weeks before it can even be repaired. Something very wrong with the quality and the service of this provider. Customers beware. read more

As someone who disliked going to the dentist as a child i can say i have found an office who takes your anxiety into consideration. Everyone is welcoming and makes your time in the office a positive experience. Dr Todd was very thorough, and helped educate me on the importance of maintaining healthy teeth early. I look forward to my continued care going forward. thank you everyone! read more

Just want to give a shout out to Jackie for her knowledge and professionalism. She helped me with adjustments on my upper denture, and they are awesome! Thank you Jackie! Stephanie Grieb read more

I had a really nice experience at Aspen Dental with Dr. Alpert and team. Everyone was so patient with my many questions, and didn't make me feel rushed at all. They also were really accommodating of my work schedule by scheduling as much as possible in an appointment. If you're looking by for a dentist who cares and listens this is the place! read more

Jackie and Dr. Todd are a great team, I enjoyed my time at the office. Can't wait to go back.

I had a top notch experience at the Palm Desert Aspen Dental. I had my teeth straightened with their Motto Aligners and am so happy with the outcome! My teeth are straight and white! I was a little hesitant to use Aspen Dental because of reviews I'd read about Motto Aligners and Aspen Dental in general. However, the price of the aligners was too good to pass up and my first visit went smoothly. All of the staff was extremely friendly and helpful. It was super easy to make and change my appointments. Do not hesitate, especially if you are considering teeth straightening with aligners. read more

Amazing office! Everyone is so kind and welcoming. They worked within my budget and I was seen with urgency. 10/10 the care was incredible! Thank you everyone! read more

My husband went to Aspen Dental for an emergency visit due to severe dental pain. What should have been a straightforward evaluation turned into an absolute nightmare. After a quick and careless exam, he was told he needed FOUR upper molars removed and should start planning for upper dentures. They tried to rush him into a costly, aggressive treatment plan without even fully diagnosing the issue. Thankfully, I trusted my gut and he got a second opinion from our regular dentist -- and guess what? The real issue was a cracked bottom molar. One tooth. Easily treatable. Nothing wrong with the upper molars at all. Aspen Dental was either shockingly incompetent or blatantly dishonest in their diagnosis -- maybe both. Their tactics felt like a high-pressure sales pitch rather than healthcare. If I hadn't sought a second opinion, he could have lost healthy teeth and spent thousands of dollars unnecessarily. This is not just bad dentistry -- it's dangerous. I strongly urge anyone considering Aspen Dental to go elsewhere, especially if they recommend major procedures. Always get a second opinion. Your health (and your wallet) will thank you. read more

Well, I never thought going to the dentist for a toothache would be a worse experience than buying a used car !!~!~ Very good service, saw me quickly, the first appointment consisted of extremely deep e-rays, then a meeting with a dental heigenist , then after about 35 min I finally saw the dentist, Dr Todd they called him, seemed like a great guy very friendly but really appeared to more concerned about removing all my teeth and giving me an upper and lower dental implants. When that was over I was then ushered into what they called "THE GREEN ROOM", yes the room was green. After about 20 min two ladies called me to a desk where they started with the estimate to fix my sore tooth was only $50,000.... yes $50,000, after all said and done I said I only want two teeth extracted so I got that cost and then an appointment the very next day !!! EXCELLENT !!! Dr. Todd took out my two teeth and we discussed to take out two more as they were side by side. Overall the office was good and the dentist was good but OMG, Aspen Dental is really a used car lot for teeth LOL. I guess this is what dentistry is all about now, so sad !! read more

just went to see a new dentist after receiving an $8000 treatment plan from Aspen Dental in Palm Desert. the new dentist said that all I needed was a regular cleaning! Aspen Dental's plan included root canals, bone grafting, deep scaling. BE VERY CAREFUL. Aspen Dental is known for inflating charges and treatments. read more

Not as affordable as you would expect. I had to leave after paying the $49 plan fee and then realizing I can't afford anything anyway.

suggest that you don't go to Aspen Dental anywhere. I asked before I went to them if they do chip repairs. I specifically asked for chip repairs. They said yes they do. They'd have to see it. I offered to send a picture of my teeth since I know dentists do that frequently. I've done it. They were expecting to have me do extensive dental work instead. I specifically asked for chip repair. This time I was very clear about what I needed and wanted. I felt like it was a way to get as much dental work out of me as possible especially since I have had chip repairs before. That dentist retired a year ago. They also charged me an exorbitant amount of money for "looking". I am never against paying for service. Never. I am against paying for no service. The doctor's excuse was that he didn't have the right color to match my teeth. Really. I don't want to hear about how you had a wonderful experience at Aspen Dental. I suggest you don't go there. You have the right to do exactly as you choose. They wanted to do crowns and veneers and this and that and more. I specifically said, before I went there that I didn't want crowns, veneers and other work. My simple request was to fill in a tiny chip 1x in and out (a chip was done before about 8 years ago so I know it is doable) in the front tooth. Period. I got the feeling there was a plan to get me in and convince me to do extensive work. I am not easily convinced. I understand and believe in dental work as being very necessary at my discretion. I want to reiterate. I paid the bill, like I said, I believe in paying for a professional's time. I specifically made 5 phone calls and drove 110 miles hoping for this service. I could see on the faces of the people working there that it was of no concern to them. My time to them was not valuable. Please pick another dentist that will value you. read more

After a long recovery journey from a respiratory illness I was in desperate need of cleaning and care of my teeth. Due to the risk of infection I couldn't go in 3 years. I was referred by a very good friend to see Liz the dental hygienist. Upon arrival the front desk greeted me and Liz came out and gave me a warm welcome! Her customer service and professionalism is soooo great! From beginning to end I felt comfortable and taken care of. She is so knowledgeable and personable and easy to talk to. I didn't feel judged and truly felt cared for. I highly recommend this dental group and Liz for cleaning and mouth health. Thank you Liz!! read more

I don't have dental insurance so I was trying to find a dentist that was affordable. I researched and Aspen Dental popped up. When I called the woman on the phone said I would get a deal they were offering at 20% off. I made the appointment and all was going well until I got to the part where they explained the fee. For one they were pushing ways to straighten my teeth when I was there only to take care of a broken tooth. The price they quoted was very expensive and no mention of the 20% I was promised in the initial call. I had dental surgery earlier in the year, where a tooth had to be surgically removed and that cost was half of what they quoted for getting a crown. When I refused to move forward they did come back with a less but still expensive price but I needed to get it done so agreed to move forward. I called the next morning to confirm. Later that day got another call, called back left message and continued to get calls over the weekend, even after I confirmed through automated system. I was then called during the weekend and told that the cleaning was still scheduled (which I didn't want but they insisted I needed prior to crown, but they had to cancel my crown appt. I had a broken tooth, so pushing that back was not good. I told them I will just find another dentist, sad and a waste of time. read more

At the Aspen Dental office in Palm Desert I had the best dental experience of my life! They were organized and kind. The office was super clean with the latest technology. They did exactly what they said they would do with very little pain. I told everyone how great they are! I signed my quote and paid and felt very positive about the company. But then the corporate office got involved and Is charging me almost twice what I have already paid. Its impossible to get through to their accounting office without a half hour hold time. I even sent them my receipts but they keep bothering me for more money. After I pay them I guess I will have to find a new dentist, again. read more

$29.00 xrays and exam. They bait you in for $29.00 and then RIP YOU OFF ..just wanted a lower partial...but low and behold the 23 year old dentist said my bridge had a cavity and would cost $9000 to replace the bridge......they are all about $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ Stay away...go to an old school dentist not a big box rip off institution. Aspen is the walmart of dentistry....I RAN THE F OUT OF THERE read more

This office is really a business office not a dentist office. I went there for a routine cleaning and X-rays, wanted the earliest appointment. got there, did the X-rays and talked to the dentist, then hygienist, then the selling person who tries to sale me deep cleaning with sticker price over a $1100. When I told her that I just need regular cleaning she refused to and told me they have to do the deep cleaning 1st. she offered me an appointment for a different day to find out how much my insurance will cover, then she asked for a deposit in order to make the appointment!!!! what a scam! I don't know if this is a common practice but I'll report it to the BBB. It seems like that their corporate office is aware of the situation and they're ok with it.. read more

My husband was made to wait a long time for a tooth extraction. He also waited a long time for a pain killer prescription. The billing was a mess. Overall lack of communication ... we do not recommend this business read more

If I could give this practice a negative number, I would. Their only concern with dentistry from my experience is to bilk you for as much money for treatments that your don't need like a new set of X-rays after my first visit of 3 months prior. I pissed away almost 300.00 and got zero in return. Other patients weren't so lucky. If you want to be upsold for services you don't need and waste your time, then go. I should have read the other reviews. Lesson learned. read more

Absolutely horrible, went in to get my teeth clean. It was great. but the dentist never came to see me Usually a dentist comes in after a cleaning to make sure everything looks good. We have great insurance, but still had to pay over $400 which I never have paid out of pocket. read more