This is a family-owned and operated business and they literally feel like family. The mother is the sales lady; the dad and son are both gas contractors. I was referred to them by someone in my neighborhood after I visited 2 of their competitors (both in Falls Church and very well known/well-advertised). One of the competitors tried to sell me gas logs for $4500 (ridiculous). The other never contacted me after I had a few questions. I got beautiful birch logs that I love - installed quickly and with much discussion of how the system works. Since then, I had a minor issue with my remote (user error!) and Ian (son) came out to assist. He has a youthful appearance; however, he knows his stuff and is probably in the top 3 of professional contractors I've had at my house (there have been many - I update!). Took the time (like his parents) to explain issues and didn't even want to take payment! I respect that he has obviously learned the trade so well from his family. It is admirable. I support local, family-owned businesses - especially now during this crisis. I highly recommend Aspen Green Gasworks. read more

My experience here was deeply disappointing. Not because of the product/service, but because of how I was spoken to by the owner. Comments made to me and my party were overtly race-based and unprofessional. No one should have to endure that when patronizing a local business. I won't be returning, and I urge others to think twice before supporting a business that treats people this way. read more

Very hateful and racist. Horrible people. Don't trust at all. Foul mouthed owner. If you're anything other than white, stay away. He's a disgusting bigoted man. read more

Had to hire someone from Thumbtack to fix their awful work. Tiles were not level, frequently sparking flames landing on the area rug. No responses when initially tried to request fixes. read more

Racist POS owner Chuck LaGoe runs into an Asian lady's car with his car and then proceeds to call her every nasty racist name in the book. Find another business, don't support hatred. read more

Aspen Green Gasworks - Facebook video of Chuck LaGoe spewing his racist bile. - Fireplace Services Near Me - Herndon, Virginia

Owner is known for spewing racist rants in public. Please keep this person away from your family.

this is for steven t the manager. why would you not respond to the bad reviews. is your job to ignore those people? or to address the racist comments a certain person made. maybe if you ignore it then it will go away. hey steven how about an apology. that might work. say we all.screw up and make mistakes. that might help. but it looks lole you choose to hide and hope it goes away. Just like chuck did. I'm sorry, Charles. he changed his name. read more

If you aren't white... good luck! Google owner ... he is a documented racist. .........................

They keep giving me the run around on a warranty call. I'm told I'm a "priority customer" but I can't get anyone to return a phone call.

Extremely knowledgeable of all fireplace burners and provided me with several options along with pros and cons. Very pleased with installation and end result of my fireplace burner update. Compared to other estimates I felt there cost was very reasonable. read more

Bought a fireplace from them a few years ago. Great experience. It was installed with no issue. Everyone loves it especially in the cold season. read more

I am very satisfied with the overall quality, value and service from Aspen Green Gasworks! read more

See all

Aspen Green Gasworks did an amazing job on our fireplace re-model. Maria gave exceptional customer service and was very professional. She helped us every step of the way. We purchased the Mendota model and are satisfied with all the capabilities of the unit. Her team did a terrific job with the install and surrounding stonework. We are very happy with how our new fireplace turned out! read more

Aspen Green Gasworks - Fireplace - Before - Fireplace Services Near Me - Herndon, Virginia

See all

We recently replaced our fireplace with a Mendota that we purchased from Aspen Green Gasworks. We also purchased the stone and mantle from Aspen. When we first met with Maria, the owner, she took time to understand our vision. She showed us various options and helped us decide what was right for us. The prices for the items were in line with other suppliers who sell high quality products. All the items came in on schedule and the team that did the fireplace installation was great. Throughout the process Maria and her team were a pleasure to work with. Maria was responsive to emails, phone calls, and meeting in person as needed. We are very happy with the new fireplace, and we will definitely use Aspen Green Gasworks for any future needs. read more

Purchased my new gas fireplace from Aspen Green Gasworks. Great experience. Maria helped me with deciding which model would best fit my needs, selecting from available options for the unit, as well as setting up for the installation. Couldn't be happier. Thank you! read more

Maria and Chuck did a pretty good job on helping us pick Regency gas insert and getting it installed, especially during COVID. The issue is service after the sale. I contacted Maria on October 19, 2022 due to our unit not staying lit. The unit was still under the two-year warranty until November 5, 2022 and Maria assured me that the work would be completed and covered by the warranty. Over the next two months I repeatedly called and emailed both Maria and Chuck and was told I was a "PRIORITY" customer, and they would put me on the schedule "Next Week". I have been given the excuse that they have health issues that do not allow them to service customers. I can understand this impacting the business for a couple of weeks, but nearly three months? Maria informed me that they did not want to send out a technician that was not certified to work on a Regency. How about hire and send someone to school? Well, it has been 11 WEEKS and at no time have they reached out to me to schedule a service call. As bad as I hate to give a business, especially a small family business, a bad review. Here it is "I HIGHLY RECOMMEND YOU TAKE YOUR BUSINESS ELSWHERE!" read more

As of now, our fireplace is still not complete. It has not been inspected ... even though the gas has been hooked up since April. And the owner is not returning my calls/emails. Please be smarter than I was and find another company. You will be sorry if you give them your money. read more

Aspen Green Gasworks - raised but not completed... awaiting a piece and inspection - Fireplace Services Near Me - Herndon, Virginia

I visited Aspens showroom after admiring my neighbors new gas fireplace. She had nothing but great things to say about Aspen so I wanted to see for myself. The showroom was very clean and organized. I was greeted by the owner Maria who was very professional and knowledgeable. She answered all of my questions and a few I hadn't thought of. My fireplace was in need of repairs and upgrade, it was the original that came with the house in 1991. It made the entire room look very dated and now it is a beautiful focal point. Maria was very easy to work with, great communicator from start to finish. Our remodel is so beautiful. Everything went exactly as Maria said it would. No issues with install, great customer service and beautiful end result. I am very happy with my new fireplace is much more energy efficient. read more

Aspen Green is one of the only gigs in town which is why they still get business. Aspen Green installed the gas fireplace in our home before we purchased it and so we used them when we could not fire up the flame a few years back. The owner is highly unprofessional- shouted at me over the phone as though I were his kid and dragged his feet on replacing a part for us- even showed up one day and didn't have the part but pretended he was there for something else; he's very disorganized. Last time he was here he pulled the stonework loose (which I am now having to repair with the mason) and dropped a part into the well of the fireplace which I had to fish out myself. Don't use Aspen Green. They're awful. read more

We purchased a Regency gas insert in 2014 and at the time I thought all was great. Called them for service as I thought flame pattern was wrong at the begining of Covid and son came out. I was told that I did not need to do any annual maintenance and that I had a broken log. Was supposed to get a quote to replace logs and fixed and we never heard from them again. Since the insert still worked, I let this go - mistake. The insert recently stopped working and I both called and left message as well as emailed Maria. No response. Went to store were told need appointment and when I said service related, she said husband temp out of commission and son has broken toe or foot so nothing available. As I was unable to get service, we called in another vendor, and this is what I learned. One log was installed wrong (By tech evaluation) and in fact this is what caused the broken log and the issue having now as pilot assembly covered in soot and has to be replaced. Thanks to all the pictures taken during service you can see this. BTW these inserts should be inspected yearly just like your furnace and how water heater. So far, we recommend Rooftop Chimney Sweeps although their pricing appears high as per Aspen Green. They got back to me quickly and their inspection report is 13 pages with pictures that I now have in my records. They are very communicative. I reserve final judgement for when system in service. read more

Getting good gas fireplace service these days in No. Va is really difficult, but Aspen turned out to be a great find. I had to call them out of the blue at the start of winter to have my fireplaces maintained and diagnosed. Chuck and Ian showed up as scheduled and were the consummate professionals. Friendly and very professional . read more

I visited many fireplace installers showrooms in NOVA before I found Aspen Greenworks. When I walked in their showroom, I immediately felt comfortable. Unlike the others, there was no hard selling. Maria listened to my vision and spent countless hours showing me several options that might fit my needs. She worked the numbers to get me the best deal. And best of all, they are a one stop shop. Maria coordinated the many disciplines involved in installing a gas fireplace including electric and gas permits, and stone installation. The end product is beautiful!!! read more

Aspen Green Gasworks - Grandview fireplace - Fireplace Services Near Me - Herndon, Virginia

Find another provider... The install of my insert did not pass the Electrical or Gas inspection by the county. After a couple attempts to get them to fix it, I gave up and ended up having to pay another plumber to redo the gas work correctly at a cost of more than $1300.00... I corrected the electrical work myself or I would have been even more money. I hear that I am not the only one that had issues with Bison Plumbing's work. Maybe it was just a bad period in time for the company but I wouldn't want anyone else to be out the amount of money I was so I felt I had no choice but to post this review... Beware! read more

STAY AWAY! These guys are absolutely horrible. They don't follow up on any questions that you have. Diane, the sales rep. knows NOTHING about the fireplaces that she's been tasked to sell. Save yourself the frustration and go online or visit some other stores in the Falls Church area. Also, this place doesn't accept credit cards. Checks only! read more

This is the second home I've worked on with Maria and her family. Their customer service is excellent and they are very knowledgeable about their products. read more

Aspen Green Gasworks installed our gorgeous Spa like fireplace. It is gorgeous and easy to maintain. Our living room looks cozy, warm, elegant and relaxing. Every single person admires our fireplace, it looks so BEAUTIFUL while is on. In less than 12 weeks, We will be able to turn it on and enjoy the beauty of our fireplace. read more

I have never had such a hard time with a service provider. After certifying that a gas fireplace was working well in an Arlington Condo, I found that gas was leaking out of the valve in the wall filling a high rise building full of natural gas, But they came out and fixed the valve. then the pilot light did not work and I spent 10 days trying to get them out to look at the reason. Even after telling them that I would pay for whatever repair was needed. 10-14 days later they sent an email to tell me they would be nearby. they do not know how to communicate at all, I would have expected a phone call. Lord knows I have called them 7-8-9 times and followed up with emails. No the irrational wife, tells me to go find someone else, Good Grief! they will be out of business in no time. do not trust your home or your life to these people, they are incompetent. read more

We had a great experience working with Maria and Chuck to evaluate our options and throughout our purchase and installation. They were very honest and responsive. We are thrilled with our new gas log set. Highly recommend! read more

In December 2013, I ordered and had Aspen Green Gasworks install a wood burning fireplace insert. The ordering process and the time they spent with me, up to the purchase, was great. I was even really happy that they were able to fit me in during their busy season. After a few weeks of waiting for the unit to arrive, the crew came out and did the install. They were courteous and seemed to do a great job. They took care to place floor mats down and put up plastic to try and keep my house clean. It wasn't until a week or so later that I notice the chimney cap was crooked (12/29/2013). I sent them an email asking if it was supposed to look that way or if they were going to come back to complete the work. They told me that they would have to send someone out a little later because they are in "busy-season." I agreed to work with them, and told them that I'd be amenable to them coming out in a reasonable amount of time. After several emails back and forth, they finally came out to correct the issue (2/21/2014): The chimney cap was crooked, it was not attached to the chimney, which left about a 6 inch gap. All throughout the rain and winter storms water and snow has been pouring in to the chimney. When they finally came out to correct the issue, the crew only used caulking on 3 of the four sides. I was so tired of dealing with them, I just completed the 4th side. I believe I gave them plenty of time to correct the issue, but it wasn't done. For a $4000 purchase, I'd expect them to come and correct something within a few weeks, not a few months later. I've definitely had people come over and ask where I purchased the fireplace insert, but I'll be sure to tell them that it was a mistake. Too bad... The initial part of the purchasing was a great experience, but the follow-through was horrible. read more

Not recommended. Maria owners wife was nice and helpful in the shop but owner Chuck was not familiar with products and I had to correct him about model numbers, dimensions and other technical aspects of devices. Very spotty follow up with multiple calls required and horrible customer service. When one of our two fireplaces (~ $8,000 invested) malfunctioned we set an appointment with Chuck and he did not show and did not call. From that point forward we could not get them to answer their business phone, obviously screening us, and when we left messages we received no return calls. Not to be mean but I am not sure how he is able to put his pants on every day One of the worst experiences I have had with a business. read more

Above & Beyond Customer Service! The staff was very helpful but the person that stood out the most was Maria. She went above and beyond to help and educate me on what I was looking for and saved me money! Nothing better than saving money and being educated at the same time! All praise to Maria!!! read more

Doing business was difficult because the ownership of this establishment is clouded by a sister company that installs the gasline, a fact that was not disclosed to me when i bought the gas insert unit, which led to an ugly confrontation after the gasline was installed. When I tried to withhold payment for the faceplate (and only the faceplate) which was yet not ordered, Chuck insisted on full payment or he threatened that he would trespass and shut off my gas he already installed. (He said to take the issue up with the sister company, apparently owned by his wife, absurd as that was.) So I paid and hoped they would order the faceplate (they later did without any issue). Also, promises to visit my house for follow up were not kept twice. Most troubling is that this establishment carries Regency gas fireplaces, and the Regency faceplate has a design flaw. Specifically, the back of the faceplate is absurdly designed, not allowing the faceplate to sit snugly on your fireplace wall. On Dec 30, 2015, I tried talking to a manufacturer's rep named Paul, and he was extremely rude and insulting. I could tell he was not the customer service rep. Although I had sent photos of the back of the faceplate, he refused to say if it was defective or if that was the way it was supposed to have been designed. (Part of the faceplate back did allow a snug fit, other parts didn't. Go figure. Was a nightmare to install.) Whether mine was defective or not, at a minimum the design as defended by Paul is very poor, and i had to cut large chucks of metal off the back of the my faceplate to make a snug fit. Paul stammered that because I had cut metal on the back -- not attached to anything by the way -- that my warranty was void, a total hoot because this was a faceplate. He left me bemused -- not sure what he thought I would claim my warranty on. :) I don't recommend. read more

Terrible ,terrible ,stay away from them .I definitely do not recommend Espen Green Gasworks and Bison Plumbing and Gas Work (Maria and Chuck). I spent $7000.00 with them to install a fireplace in my basement ,it was august 2017 .I was told by Maria it will take less than a week ,right now is more than five month I have been contacting them to finish the job but unfortunately my emails and messages not responded ,the fireplace did not pass inspection and is useless ,wasting money! , very disappointed . read more

Knowledgeable and competent service. Fixed the real issue quickly and did not try to sell all new parts. Excellent customer service!

At the time we built our home, we had a very difficult time finding the right product with modern look for our fireplace installation. The result was an unattractive "builder grade" vent-less product which also raised concerns over the smell. Thank goodness for Aspen Green Gasworks. They came in, sized up our home and realized immediately what could really add that finishing touch. Their team installed a stunning Regency Horizon fireplace which just pulled the entire room together. The installation took place in late 2010 and its been over 5 years of near perfect performance. One simple problem was addressed immediately even though we were far beyond the warranty. This is a company that stands behind their product and I cannot give a higher recommendation on their product knowledge, customer service and quality! Top recommendation! read more

I do not recommend this business. The install and follow up was not well done. Owner's husband (Bison) was supposed to perform the install but did not show up or call when scheduled then sent an inexperienced kid to do the work. read more

Do not use. Spent a lot of time working with Aspen Green Gasworks to select two gas inserts and owner never followed up. A few calls and emails later, I never heard anything. I tried my hardest to give them my business and got nothing back. Too bad. I dont get it? read more

We purchased a gas fireplace from Aspen Green Gasworks in January 2014 and had a terrible customer service experience. We paid over $5,000 (includes installation of the gas line) for the Regency Liberty Direct Vent Gas Insert (Model No. L540EB). The purchase and installation went well (11 February), with one significant disappointment - at that time, Aspen Green Gasworks was not accepting credit cards for payment (we paid by check). Within a few days of installation, the fireplace began making an intermittent vibration/rattle noise shortly after it was turned on. We spoke with the owners of Aspen Green Gasworks (Chuck and Maria) and told them the gas fireplace was making a noise. On February 21st, we sent them an email explaining that the intermittent vibration/rattle had persisted so we asked them to schedule someone to come by and check it out. Resolving this issue turned out to be a significant challenge. We called Aspen Green Gasworks many times and sent them numerous emails. When all was said and done, it took 7 months to fix our fireplace, and it was the Regency Regional Representative (Gordon Brandt), not Aspen Green Gasworks, that ended up fixing it on September 25, 2014. During those 7 months, Chuck and Maria, time after time, were unresponsive. They repeatedly deferred getting someone out to trouble shoot the vibration/noise, often going more than one month without getting back to us after telling us they "would let us know" when Chuck could fit us in to his schedule. New sales and installations took priority over "service calls." Twice, Chuck failed to show up at our home for agreed-on appointments to check out/fix the problem, causing me to miss work. After 7 months of trying to resolve the issue with Aspen Green Gasworks, we gave up dealing with them. They offered good service when we were shopping for a fireplace insert, but that service disappeared once the sale was made and our gas fireplace insert was installed. After the Regional Representative for Regency fixed the fireplace (removed/replaced the blower), Chuck and Maria never called to follow-up with us. To say their customer service was extremely poor would be an overstatement -- we absolutely would not recommend using Aspen Green Gasworks as the overall experience was very frustrating. To end on a positive note, Gordon Brandt, Regency's Regional Representative, was very responsive, professional, and knowledgeable on Regency's products. If not for him, who knows how much longer it would have taken to fix the vibration/rattle noise in our gas fireplace insert. read more

We highly recommend Aspen Green Gasworks. Owned by husband and wife team, Chuck and Maria Lagoe, they are real professional and great to do business with. We had them install two gas inserts in our large fireplaces. Maria, who manages the showroom in Herndon, walked us through all the various options and helped us pick ones that fitted best with our situation and budget. She knows the business well. Chuck, with the help of his talented teenage son, did the measurement and installation. He is multi-talented and could easily handle plumbing, gas lines, wiring and all other aspects of the installation. He is a real pro and again did a great job for us. Most of all, we really appreciated their way of open, transparent, and friendly way of dealing. We love our two new fireplaces. Regency is a great choice and Maria and Chuck wonderful people to do business with. read more

Disappointed. Most people have little to no understanding about having a gas fireplace insert and related liquid propane tank, so you are at the mercy of the contractor. Initially, my wife and I scheduled an installation after visiting their Herndon storefront. Store front personnel are unreliable. After being told ours was a super easy installation, we failed our first inspection (after two attempts). I called and spoke with Diane and asked to speak with Chuck (owner). Diane snapped back that he's in the field a lot and hard to get hold of... Diane said she would text Chuck and ask him to call me. I heard nothing for the rest of the day, so I stopped by their shop on my way home from work and... Chuck was working the back storeroom. Chuck finally emerged and I told him I was extremely unhappy. Chuck told me to complain to Fairfax County. Pardon? I hired a "professional" contractor to perform a purportedly "easy" installation and upon failing inspection, I, who performed none of the work, am supposed to complain to the inspector about their work details... Chuck performed the initial site evaluation/sale and then was absent for the actual installation until it was time to collect money. Chuck did go around and picked up a surprising amount of trash his employees left behind. He did show me several of the fireplace functions and all seemed ok. We inquired with the company about the permit and related inspection. I found it strange they did not initiate the inspection process and provided no inspection-related information. There was a failure to schedule the first requested inspection date. The next date, inspection happened, and the inspection failed. We failed inspection for elements that should not have been "missed" (e.g., 1. fireplace would not start; 2. no accessible shut-off valve; 3. gas line without interior or exterior bonding (ground wire)). The third deficiency was the primary culprit for the failed inspection (as some items are occasionally "discretionary", depending on inspectors). Chuck commented relative to the installer, "He knows better than that". The inspector wondered why an inspector was not present for the installation as "they usually go to installations". Chuck balked at this, saying that is unreasonable to schedule those. Maybe, maybe not. I understand his contention, but at least having a contractor rep on site at least for the actual day of inspection makes sense because: 1. The homeowners did not perform the installation and so have little to no information should problems/questions arise (as often happens); 2. Adding a $50 - $100 fee to cover on-site employee to be available during the inspection "window" would better resolve issues that arise. My personal findings: installation is sloppy, including but not limited to the chimney cap not being mechanically fastened to the flue; of 4 sides of the flue, only 2 sides of 4 are flat-caulked to hold the cap in place. Caulk will not hold an exterior chimney cap long-term, plain and simple. My recommendation: If you do hire this company, withhold ALL the installation fee (~$1,500.00 out of total cost ~ $5,000.00 - $6,000.00) UNTIL your inspection has passed. read more