I would strongly recommend that you make reservations and not just turn up. It isn't huge, but…read morethey do take priority over reservations. Staff are attentive and constantly cleaning and clearing dirty dishes away. Food is your standard hot breakfast items, with fruit and pastries. Very pleasant atmosphere and worth the money.

We had a layover in Heathrow and spent maybe fifteen minutes of it at this Plaza Premium Lounge, an…read moreairport lounge that was somehow less pleasant than the public parts of the airport. We were told it was full when we rolled up and decided to wait in the seats just outside, which were perfectly comfortable, with plenty of room for our kids and our stuff. We went in when we could, though, using the same Priority Pass as everyone else, a free benefit of our very popular credit card. The lounge was generic, which was fine, and exceedingly hot and crowded, which was not. We stuck around just long enough for my husband and sons to grab some sad-looking pastries, then got the hell out. I would've been okay going back to those seats outside, but they were, predictably, taken. We ended up at an airport restaurant paying for food and drink just so we could sit somewhere a little bit more relaxing and civilized. In theory, a lounge should serve that exact purpose, but I wouldn't count on it from the Plaza Premium Lounge.

It's a big and typically crowded lounge, so they've packed in as many seats in rows as possible…read more But it's bright, there's lots of good food and drink, and convenient enough to visit. Thought it was great there was a USB charge port at nearly every seat...but each one I tried was broken, which was annoying when I was just connecting through so didn't have a UK power adapter.

British Airways Business Lounge - A First-Class Experience Before You Even Board…read more All I can say is wow. The British Airways Business Lounge really impressed me. First off, it's very clean and spacious. You feel the difference the moment you walk in. They've got water stations, soft drinks, a wine selection, and even beer on tap if that's your thing. It's a place where you can actually relax before a flight. The breakfast spread? Well-styled and delicious. Everything from pastries to hot food was presented nicely, and it wasn't just for show--it tasted great too. I also don't eat pork they brought me some vegan options a nice touch. One of my favorite parts? You can sit back, enjoy your food or a drink, and watch the planes come and go. The whole setup is elegant and efficient just what you want from a business lounge. British Airways knows how to treat their travelers right. This lounge is a great way to start or be a connection on your journey.

It takes a bit of a walk and a few escalators to get to the British Airways First Class Lounge, but…read moreit is absolutely worth it. This lounge has the space as in a huge area, the relaxed vibe, the very comfortable chairs and sofas to make this the perfect stop and break when taking that 15-20 hour flight to Asia with the one stop in London. Well this stop is the best. The team here is outstanding. They have a greeter 30 feet outside the entrance. There have always been 3 staff members at the check in which is in seconds. Love the selection and top shelf beverage and wine variety. Really love the ice cream cart. Get a genuine and full English breakfast here. The handy QR codes make it so easy and convenient to order and instantly receive food, drinks and amenities right at one's seat. Enjoy the ultimate shopping experience as you jump on the " Reserve and Collect" computers to reserve and shop from any store or boutique at the airport. All this while checking out the sun teasing with a ten second appearance and the planes entering and exiting the gates a few hundred feet away The team here keeps the buffet stocked and picks up used plates in a jiffy. The sad part is leaving after settling into that beautiful LazyBoy armchair and hopping on the sometimes crowded elevator( excuse me lift) as the escalators going down are temporarily out. First Class all the way.

It was my first time at the BA First Lounge in Terminal 5 at London Heathrow. I'd say it was a…read morelittle over a 4 star experience, but definitely has the potential of being 5 stars. We didn't have a whole lot of time between connections to order from the QR menu which could have made this review higher. First of all, it's a modern looking lounge with great accommodations. I love that they have a row of private & clean restrooms that have their own sink and scented diffusers. They are very spacious with no unpleasant smells that I could detect despite it being a public restroom. It appeared to be very well-maintained. The coffee & tea bar was a huge highlight. It had French croissant pastries and Union Hand-Roasted Coffee. It was the best part of the lounge in my opinion. The views of the runway were also wonderful. We saw some very large jumbo planes taking off and landing from our comfy seats. It was a relaxing lounge. We were there at breakfast time. The breakfast bar had a good variety. It could have been better had the English muffins been toasted. I'm not sure why British Airways doesn't have toasters in their lounges. What's the point of having butter nearby? I tried to make a bacon roll out of it, and it just didn't work for me. My husband asked if there was any way to toast it, and they said no. So, they won't toast it for you. I did see other rolls there that may have been a better choice but I'd already placed the muffin on my plate. Other than that, it was an okay buffet for a British breakfast. I didn't see the ice cream cart that everyone talks about. That may be because it was too early for that. There's a good selection of alcohol as well. I have a feeling that ordering from the made-to-order menu is the way to go here, and especially if they have that Loch Fyne salmon that I had on the way back from Edinburgh. It was still a nice upgrade from the typical British Airways Lounge. Hopefully I can update this review again when we return.

The Plaza Premium Lounge at Heathrow Terminal was honestly pretty disappointing. It was a struggle…read morejust getting inside. The wait was about 15-20 minutes, so we checked in, walked around outside for a bit, then came back and were finally able to get in. Once inside, there was barely any seating available. We eventually found a spot, but the overall experience didn't really improve from there. The food was not good at all, and the selection was extremely limited. They were out of plates, out of utensils, and even the beverages coming out of the refrigerator weren't cold. Overall, it just didn't feel worth the wait to get into the lounge. We basically used it to kill some time and grab some below-average food before the flight. Definitely expected a much better experience.

A decent spot to wait for your flight in T2 but I wouldn't budget time to visit. This plaza premium…read morelounge is tucked away on the side right when you exit security so I had some trouble finding it but overall pretty good. Food was paltry with salad and a couple of stews. There is complimentary red and white wine, along with a soda machine but cocktails are charged.

The best lounge ever !!!!! Ala carte menu and fresh charcuterie and fresh smoothies with no sugar…read moreadditive. Fresh fruits, Fresh baked bread and cookies, banana bread. All healthy and delicious! It's like a very fancy and pricey restaurant with 5 star food quality and service. Amazing ambience, meditation pods available too. Iced matcha latte with soy milk was amazing. My server was really good, smashed fresh avocado on a sourdough bread minus eggs and sour cream was a delight ! Parantha with chickpeas and green moon sprouts were super good and healthy. Love it

There wasn't anyone at the door to greet us. I wandered in and looked around to find someone…read more Finally, waiting at the door again, a woman came out and said she was dealing with stuff in the kitchen. She wasn't very friendly and since she was gone for so long, a crowd formed trying to find out what to do. She wasn't very polite and told people to get back. No pleases, just "Get back." It was hard enough trying to find which lounge was which since the signage is horrific. It was a good experience being greeted with someone who was grumpy herself!

This is a fantastic lounge located inside of the Barcelona airport! You need to go through security…read moreand there are signs that will direct you to an elevator on the left. This will take you to the entrance of the lounge. All of the employees are very friendly and the lounge itself was pretty clean. The bathrooms were clean and the concierge desk had plenty of kits available upon request: dental, sewing, shaving, etc. Very helpful instead of trying to dig through your carry on for necessities. The food buffet was very nice and had a good variety of pastries, salads, sandwiches, yogurts, fruit, pizzas, cold cuts, and Spanish dishes. They also had a bunch of flavored waters, fruit juices, cappuccino machine, bottled waters, beer, wine and more. A lot of the food was very good and this was the perfect recharge spot before getting on my flight. The lounge had lots of seating and great views of the duty free shopping area below us.

The guy at the desk who checked us in was friendly. It wasn't busy and was quiet at 5:30am, but got…read morebusy by 7:00. The food and the options weren't very good. I wouldn't pay to use this lounge.

The Concorde Room is a nice lounge. There were aspects of it that were luxurious, but then there…read morewere certain things that made it feel less exclusive. It's a lounge for First British Airways customers located in Terminal 5 at London Heathrow. The most premium feature of our visit was being able to dine in the private pre-flight dining booths. This is basically a restaurant-type experience. The food (we ate breakfast) was good and the high partitions in the dining area gave a nice sense of privacy. The service was top-notch and this was the best part of visiting The Concorde Room. After eating, we camped out in the lounge for what was thought to be about an hour, but turned into 3 hours with multiple flight delays. Good news is that the lounge is nice and does offer some outdoor dining as well, so there was plenty of natural light, but the lounge could've benefited from more partitions and more privacy. The decor is fine, but lacked the elevation and sophistication of other first class lounge products. The part where The Concorde Room loses a star is in the bathrooms. They are rather small, gender-neutral restrooms with poor lighting and they really felt like something you would've seen in just a regular terminal. Nothing luxurious about the restrooms whatsoever. Overall, The Concorde Room definitely delivers in the dining realm, but loses its luxury focus in other aspects of its execution.

We had a fantastic layover in the Concorde Room in LHR when flying BA. The staff was very kind &…read moreaccommodating, and we appreciated the "priority" for a shower that this stay conveyed. The food & bar were top notch an seating possibilities very comfortable. Highly recommended!

Compared to my previous visit in a BA business lounge, this one was in fact very good. Nothing…read morecompared to e.g. Delta One lounge, but nonetheless, it provided spacious sit-down opportunities in an acceptable noise ambiance, with reasonable even though not stellar food options.

The First Galleries British airways Lounge in London has great food options and strong coffee, it's…read moreenough to survive Heathrow. That said, it's a full-contact sport getting to the espresso machine. Rude travelers elbowing for caffeine should be an Olympic sport.

I feel the same way about Terminal 5A as I do about Terminal 3. Going through security here can be…read morea hit or miss experience, but I totally appreciate the thoroughness and care taken to keep us all safe. The long walk to the bus transfer between terminals is really what brings the rating down. It's always very crowded due to the fact that it's the primary terminal for British Airways. I corrected a mistake in my previous review of Terminal 3. The Fortnum & Mason shop is actually in Terminal 5. It's so easy to confuse the two after a long flight. Anyway, this particular location even has a bar in front of it where you can sip on champagne and nibble on canapés (if that's your thing). I just love to browse through the tea & biscuit section of the shop to see what's new. Sure, there are other great shops as well as food options on this side of the airport. I just love F&M tea! The British Airways Gallerie Club and First Lounges are above it. There's also an exclusive lounge called The Concorde Room that I'd love to try one day. So, I've read that British Airways will be starting a new direct route from Tampa to Heathrow (replacing Gatwick) towards the end of this year. I hope that this means it will arrive at BA's Terminal 5 hub. If so, then I'll be super grateful for the convenience of a smooth connection. If not, then I'll just be happy to have more connection possibilities to other countries. Either way, I'm thinking this is great for OneWorld travelers booking through American Airlines out of TPA. I'll update this review the next time we fly into this airport. Here's hoping for good vibes and good connections when passing through London.

I transited through Heathrow on the way from Madrid, Spain back to the US. It was a fairly easy…read moretransit process, with lots of signage to point you in the right direction. My flight was leaving from one of the satellite Gates in terminal five, and the Heathrow staff very kindly suggested I head that way with plenty of time. The terminal is clean with lots of seating at the gate. The announcements were clear and easy to understand, and the boarding process was a breeze. As someone who lived in the UK for a couple of years, I always love transiting through Heathrow so I can stop at boots to pick up a couple of my favorite drugstore items. There's tons of shopping in terminal five as well as several dining options.

This is the smaller pop up shop that's inside Heathrow airport. The bar as it is. It's one round…read morebar area with bar seating. We stopped in just for a drink as we had a flight to catch. It's located right in the middle across from Louis Vuitton. Service was great and the guys were all friendly. A seafood place right in the heart of the terminal. They had all the cold seafood as well as caviar. Who doesn't love a little oceans jewels while waiting for their flight. Compared to the main store which literally has everything, this was just a small pop up with limited food menu. But a good amount of seafoods. Most people will normally have a bottle of champagne or some oyster while they wait. It's a cute shop but the main storefront in London should also be visited.

Just a nice way to treat yourself when passing through London Heathrow airport. Caviar Prunier is…read moremy usual but this is much more intimate and classy. Service is ok, European. The golden osietra was on point.