Great option if you need an eye doctor in Arlington Heights!! I came across Assure and am glad I gave their office a try! They are conveniently located in downtown Arlington Heights. Parking is a bit limited in the surface lot, but garage spots are easy nearby. Both the doctor and the optician were very friendly and welcoming. The doctor was through during my exam. What stood out was their ability to navigate my insurance- I have specific needs that need special care & they went above and beyond. Highly recommend! read more

Have been a customer since they opened in Arlington Heights. My prescription is pretty complex and they have always kept my vision at its best be it with Toric contact lenses or eyeglasses. Their selection of frames is great garnering compliments from friends and business associates. Thanks again. Bill Z read more

Any place would be better than here! Recommended by my insurance company so went there during the work week & the gentlemen in store wouldn't even ask me if I needed help. Said hi to the postal person but no acknowledgement to me! All the glasses cases were locked so you needed assistance just to try on the glasses. Hey, bought glasses elsewhere bonehead! I know when I being blown off. Read the comment given from them below & you see how they truly feel about their clients. read more

Dishonest business practices. Rude. Doesn't care about their patients. GO SOMEWHERE ELSE!!!!! Brought 4 family members here. I was provided the PD (a measurement that YOU PAY FOR in order to order glasses) for 3 family members after I purchased glasses in-house. There was either a recent policy change that they did not alert patients to or they inconsistently apply their policies and they will not provide the PD for the 4th prescription. Again, this is a measurement that I PAID FOR when I purchased glasses and they will not give it to me. This office is run by greedy crooks. Once you purchase glasses, you should have the freedom to take your prescription elsewhere. They are in the business of keeping you trapped in their office. Only interested in taking your money and no interest in customer service. Larry is rude. Such a poor form for a small business. read more

This is an update to last year's eye examine. Laura and I have our eyes checked once per year. This year, Assure Vision created our prescription using the Shamir Autograph Intelligence lens. We have been wearing the new frames and lens for about 2 months. This is a great product for our prescription! These lenses are far and beyond what I have ever experienced in the 20+ years I have been wearing prescription frames. If you are hesitating to order this lens because they are an upgrade to your normal prescription - get them anyway. You will be very impressed with the difference they make! I can see so much more clearly. The both of us are so happy that Assure Vision made this technology available. The Shamir Autograph Intelligence lenses are the best purchase the both of us have ever made. read more

Skip told me that any doctor that takes kids in the morning is just trying to make money. Then he proceeded to get an authorization on my insurance and couldn't provide me an evening appointment, reason being that their doctors don't leech money off child patients. He didn't reverse the authorization and my insurance had to be called by the next provider to cancel the prior authorization. I don't know what to think about this experience. Seemed like a phony excuse. The establishment does not agree with my review and have asked me to remove my comments. Meanwhile, all I can say is that I don't understand why my social security number, demographic, insurance information etc was taken over the phone and after 20 minutes of that and authorizations, I was refused an evening appointment because the child doctor doesnt work evenings (total inconvenience for working parents, especially single mothers). They did not reverse the authorization and I have no clue what they plan on doing with my SSN which is pretty scary to me. I demand that they delete and shred my account information immediately. read more

I have nothing but good things to say about Dr. Lomazov and her staff. I have had a couple of corneal abrasions that are very painful and she has fit me in last minute each time. She is always gentle, kind and reassuring, which is much appreciated when you have an eye injury. Her bedside manner is A+. It is the kind of care you hope to receive when you're not feeling your best. read more

Outstanding attention to detail. Backstory to previous 1 star review posted 6 days ago; I was the client being fitted for frames and had an appointment. Larry took care to make sure I was completely satisfied with the fit and lens performance. He paused for a moment to acknowledge the women that had entered and said he "would be with her in a moment". Unfortunately for her they left. I suggest giving a business a second chance ESPECIALLY if walking in without an appointment. This is a professional service location and although walk ins are accommodated you may have to wait a few minutes!! Common sense. Highly recommend Assure Vision. read more

I recently had an eye exam at the Arlington Heights location - very thorough and this experience was good, but .... After the exam, you are in the grip of a very strong sales process. 4 or 5 lens options, protective coatings, and more and more and more. Then, you get to look at a small selection of Frames ... none with prices on them. At all times I felt the expectation was that I would have to make a choice before I could leave .... just buying basic glasses was difficult. I was there to use my Vision insurance and the sales person seemed disappointed that I would only accept what was covered. I guess that billing EyeMed a few hundred dollars wasn't good enough. This whole experience was my mistake , but I feel the sales pressure helped me make that mistake. I won't be back to AssureVision ...with all the online alternatives, there must be a better way ! The retail eyeware business has changed ... if you are looking for a boutique, overpriced, custom "service" maybe this place is for you. read more

I have been seeing Dr Lomazov for over 5 years and have always had a pleasant experience. My questions are always answered and they usually have my prescription in stock. Appointments are quick and usually take less than 30 minutes. I moved to the city but keep coming here because I've had such good experiences. Would recommend! read more

Absolutely horrible customer service! My wife was going to get new lenses for her glasses and use her old frames...beware, if the frames break, they will not help to get new frames for you (and didn't inform us that they are not responsible even though our insurance company requires this). They were flat out rude, were unwilling to work with our insurance company to resolve the issue and defiantly were unwilling to work with us. We have done a lot of business with this company in the past...we have showed them grace as we have had problems before in the past with being charged extra fees without being told ahead of time. Stay away from this company, they are out to make a buck and are unwilling to help the customer out. We did get a refund for the lenses but he didn't offer to do a withhold on the claim to release the benefits and said he was unable to. If you are dealing with Larry...good luck!!! This was not a small break around the lenses, but the glasses were literally broken in half at the nose piece! read more

AssureVision - Optometrists Near Me - Arlington Heights, Illinois

I have been coming to Dr. Lomazov almost since the day she opened the practice. Every year Dr. Lomazov gives me an exceptional state of the art eye exam. They also has an outstanding selection of glasses. The person who helped me with glasses explained all lens options and prices so I could choose what I wanted and was able to afford. For all these years I have never been disappointed and continue coming to Dr. Lomazov. read more

Dr. Lomazov is considerate, caring, and her experience and passion makes her exceptional. At AssureVision you get top quality care! I don't think I've had so much fun picking out glasses before! Larry helps you find the right glasses that fit your face and helps you based on cost and lifestyle. Hands down my favorite pair of glasses I've ever had! read more

I normally don't write reviews but I had such a great experience at Assure Vision i felt like it was my duty to pass on my experience. the Assure Vision staff and Dr. Lomazov were absolutely great to work with. They really care about making sure you leave happy. Dr Lomazov's Exam was thorough and professional, and my prescription ended up being perfectly accurate. there frame selection is great with classic styles but also some cool funky stuff as well. I ended up getting a pair of clear glasses and sunglasses, i've never had a better experience buying glasses i see great out of both pairs and love the way i look. thank you all so much. I'll definitely be coming back soon. read more

The logistics of my life have been a mess lately. The package arrived damaged, the insurance claim was denied, my car broke down, my dog got sick. My eyeglasses broke. Not to worry! Larry said, "That should not have happened" and replaced the frames free of charge. Fast and accurately made, with great care in checking and fitting. I was also in a few months ago because the rubber temple tip ripped, and Larry had me out the door with new tips in about 10 minutes. I still love this place. read more

This office is wonderful. I have been seeing Dr. Lomazov for over 5 years! She is super nice, totally professional and extremely knowledgeable. Mr. Lomazov is very friendly and helpful, also very funny! Not to mention SKIP! Also very friendly and funny! He is very direct and very honest! He does not mess around! :) I will never go any place else for my glasses and contacts. I can't say nice enough things about this office! Their glasses are the highest quality I have ever seen. Frames too! read more

It's a pleasure to work with Larry and Doctor Lamazov. Everything went well with no hitches. They help you work within your budget and understand your insurance coverage, which is not often the case elsewhere. read more

This place is pretentious and way over priced, they do not offer any specialized services, as they claim, to warrant all the extra money they charge. When I called to complain, they offered nothing to make up for my dissatisfaction. read more

I have been going to Assure Vision for several years. I have been very happy with the care and attention I consistently receive from Dr Lomazov and Skip. I greatly appreciate that they seem to always run on time but are never rushed with my appointment. Dr L spends a lot of time with me each time I am in. She is very experienced and takes the time to explain everything. I highly recommend them! read more

The doctor was very professional the same can't be said about the other employees. I had called to ask about an eye exam, i gave all my insurance info to the receptionist. He told me I would only pay $10 for my contact exam, and I had $130 towards contact lenses. So doing simple addition I expected to pay somewhere around $120 for my exam and a one year supply of contacts.. When it was time to pay they sat me down and told me I had to pay another $100 for a "premium contact lens fitting" fee.. I explained to the employee that I had called earlier in week and the person who set up my appointment and explained all my charges never mention said fee. His response was very unprofessional, he said "you should've known that's a separate charge" "we wont tell you about that fee unless you ask". Please explain to me how I'm supposed to ask about a fee which I had no prior knowledge existed? this place showed a lack of professionalism, constumer treatment and communication. I don't recommend this place to anyone. read more