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    Astar plumbing

    3.7 (3 reviews)
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    2 years ago

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    Alex C.

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    2 years ago

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    3 years ago

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    Jack Welch Plumbing & Heating

    Jack Welch Plumbing & Heating

    (23 reviews)

    South Boston

    I can always determine a good contractor/service company from a bad one by how well they keep their…read moreappts and communicate. Jack Welch failed on both. About a week ago I arranged a visit from them for an estimate on some bathroom remodeling, but they never showed up. I called and got a lame excuse from their employee Brian. He told me he would call later in the day to reschedule. Never heard from him. I can't imagine doing a major project with a company that can't keep their appts and or return phone calls.

    I had a very different experience from the folks who gave this business 1 Star. I had a problem…read morewith my toilet and Jack sent someone the same day. A week and a half later, I had the same problem. Again, Jack sent someone the same day. And didn't charge because he gives a 1-week guarantee on the work. And even though it was passed that deadline he still didn't charge me for the second visit. Finally I replaced my toilet altogether and Jack's guys were 1 hour late, but within the zone of tolerance, and Jack told me that on the phone that mkrnjng The best part is, he picks up his cell phone every time and gives you good guidance on when the guys will be there. Some plumbers I've encountered in South Boston don't answer texts or voice mails. It is good to see someone who cares enough about his business to answer the phone when it rings! Pricing was reasonable, too. In line with what I would have expected. UPDATE Last month my shower head stopped putting out water. I don't know much about this, but it seemed like the water was going somewhere which worried me. It was late in the day but Jack had one of his guys out the next morning, first thing. It turned out to be a more complicated job but another guy was in the area and came to help finish the job.

    Astar plumbing - plumbing - Updated May 2026

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