Tim Shelton was an excellent sales representative when my best friend and I stopped by yesterday. Super friendly, non-pushy, informative, honest about the pros and cons of the car my friend was considering. Honestly, car salesmen wouldn't have the reputation they have if everyone handled it with genuineness and sincerity like Tim did, yesterday. While I just bought a car last week, my next car may likely be another Vantage, and I will 100% reach out to Tim the day I decide to make that purchase, as a first step. (The views of the ocean from this dealership are kind of epic, as well... and their inventory is the stuff of Cars & Coffee daydreams) read more

Very polite and welcoming service, beautiful location and selection of Aston Martins and amazing cars! read more

Aston Martin Newport Beach - Car Dealers Near Me - Newport Coast, California

Very nice people. Came here today. They treated me like a king. I recommend this place to everyone. They got the best selection of Aston Martin and Newport Beach. I definitely recommend Mr Clayton. read more

My experience with the Aston Martin service center has always been excellent. I have a DB11 and a Vanquish and have been a customer for five years. I had a bad experience years ago using an independent mechanic who claimed he worked on Aston's. Like the old saying goes you get what you pay for. I never feel nervous when I have to drop one of my cars off for service. It is comforting to know that all the mechanics are factory trained and only work on Aston's. I would like to give a special thanks to Mark Ciesla whose customer service has been outstanding! Mark makes everything easy. When I drop my cars off I know they are in good hands and will be taken care of. He is warm, professional, and has great communication skills. I highly recommend Aston Martin Newport to anyone with an Aston. read more

Stopped in after dinner and the people were so friendly and knowledgeable. I met the GM, Jeff West along with Tim Shelton. Both made me want to buy an Aston someday. Great location too in Crystal Cove. read more

I really appreciated work with the staff here. They were very friendly and knowledgeable. I enjoyed doing business with them. They were very accommodating with getting me the test drive for the Vanquish S. A huge shout out to Joey and Tiffany. Tiffany can assist with any Aston Martin clothing needed, and Joey is a phenomenal salesman who can help you secure the right Aston Martin. Plus, this is the nicest Aston Martin dealership I have visited after viewing many other ones. Come see Aston Martin Newport Beach if you're looking to buy an Aston Martin! Thank you again to Joey and Tiffany! read more

Out of all the pretty line up of Aston's parked outside next to Javier's, I chose the grey on black rims edition. It was the best color way I've seen out of all the car line up. What was funny was, as I was driving down the car line up, there was a couple hiding around the corner and I was like what the heck are they doing here lol probably the same reason why I was there, to dream! Hahahaha read more

Joke of a dealership, they will lowball you on your trade in 10k plus under blue book or NADA value. Take your business elsewhere. read more

I have always worked on my DB9 myself, being too afraid of the hourly cost of using the dealer. Well, I could not get my misfire correction reset and took it in. Boy was I glad I did. 1. Chris is an asset to the marque. He is working on cars from the 50s and 60s on up to the newest models. No BS, but all class. 2. Kyle's #1 employee awards are well earned. Quick, efficient, polite. Oh, did I forget to mention that the cost was less than what they quoted me? Glad I came in. Thanks, gents! read more

I came into the dealer on previous occasions shopping for a new Aston as I wanted to give the brand a second chance. I previously purchased a Rapide from another dealer and it was lemon lawed at 1,100 miles and that left a bad taste in my mouth. Although my friend had a terrible experience, overall mine had been decent. Well that oddly changed. I received an email 7/1 at 3:23 p.m. to drive the new DBX 707. I immediately clicked the link and RSVP'd. I received a follow up email that my spot was confirmed. 7/3 at 3:42, I receive an email saying all slots were full. I find that funny considering each day and time was available at the time I booked. Today 7/8, I receive another email to sign up for the drive. I clicked the link again and all Sunday slots were still available. I find that odd as those are the slots I picked for myself, and they are available. I realize my reservation being canceled had nothing to do with available slots. I feel had my skin been a different color and I was throwing money around, I would have received the slot to drive the DBX 707. Unfortunately I'm used to prejudice when shopping and purchasing high line vehicles. When the SUV originally came out, I expressed interest in it and mentioned I was willing to wait for a high-performance version even though one hadn't been announced at the time. Now that time has arrived, I'm being pushed off by the dealer. No sweat, it's clear my business isn't wanted and my relationship with the dealer and Aston Martin as a company is tarnished. There's definitely a racial bias here so be aware of that before doing business with this dealer. UPDATE: After posting this review, I received a text message around 9:02 the next morning saying two clients canceled and I can come in for a test drive. That's B/S so I politely declined. It wasn't we apologize for your experience, it was come drive the car. No thanks, I took my business elsewhere and I'm happy with my New Bentayga. read more

First class 007 service. For real, no joke. Purchased my Vantage a year ago. Best transaction experience. Everyone is dressed professionally. They reflect the car. Most importantly the car performance. Sticking with Aston Martin. Matthew handled my transaction. read more

Looking for exotic cars should be fun. I visited 5 new dealers & 2 used dealers around Newport over a month's time. I visited Aston Martin of Newport Beach just before & after Christmas. I'm pleased to be writing a positive review of our experience. My Aston Martin consultant Joey, was exceptional in a lot of ways... No sales pressure, not fake, no uncomfortable comments and completely knowledgeable of all the vehicles in their inventory... Both new & used. Our Aston Martin consultant was much more like a thoughtful adviser who had my best interest in mind, than someone pushing to get a quick sale. The cars they offer are exquisite and the people they have representing the company are of the highest caliber. I would recommend Aston Martin of Newport Beach & our adviser Joey to anyone looking for an enjoyable & comfortable car shopping experience. Side Note: Having Javier's right next to it doesn't hurt either! read more

Aston Martin Newport Beach - Aston Martin DB11 Volante - Incredible stable comfort with a power to throw around - Car Dealers Near Me - Newport Coast, California

A big shout to Aston Martin Newport Beach crews, especially Joey Moccia, Tim Shelton, and the GM Jeff West. We are beyond happy for the services you've provided when purchasing a vehicle from this dealer. Our Vantage was looking great!! Thank you so much. read more

Amazing Customer Service... the team here definitely knows how to treat their clients!!!

As a long time BMW M3/M4 owner (7 of them), I decided to make a change. I researched other automobiles and decided to purchase an Aston Martin. My friend had several Aston Martins over the years, and he is very happy with the brand. The dealership has new management team, which is undoubtedly a huge improvement (older Yelp reviews indicate a much less hospitable environment). Now the team is run by general manager, Jeff West, and they are customer service oriented. When you walk into the dealership you are greeted by friendly faces and treated as a VIP. The 2019 Vantage best suited my needs, so I asked to take it for a spin. Tim Shelton took me for a test drive. He was extremely knowledgable about all the Aston Martin models, and showed me the cool features. Tim was helpful and never pushy. We tested a few Vantage 2019s and also some DB11s. I liked the Vantage because it was more nimble (in my opinion); however the DB11 may be more suitable as a touring vehicle. The leather interior of the Vantage is unusually high quality, and smells amazing. Once seated in the comfortable seats you really won't want to get out of the car. I was surprised at the more roomy trunk space in the Vantage as compared to the other Aston Martin models. Next, I started the engine and enjoyed the roar of the Vantage's twin Turbo V8. We drove the Vantage around Newport Beach and I fell in love with the car. It handles extremely well, and sounds amazing. My must have recommendations for the Vantage 2019 are the following: 1. Quad exhaust (sounds amazing!) 2. Premium Sound (must have) 3. Comfort Collection 4. Tech Collection After contemplating my vehicle options (which included another M4, Tesla and others), I realized that I really wanted an Aston Martin. I dropped by on my lunch hour and spoke with Jeff West (the new General Manager). He was extremely personable and honest. Without any haggling, Jeff gave me an awesome deal and I told him to get the paperwork together. I returned after work and the deal was complete in less than 15 minutes. It's important to note that Aston Martin is offering ridiculous low interest rates when you lease a Vantage, thus the monthly payment on the car is a lot less than expected for a car in that price range. If you are considering a new luxury sports car, you should seriously consider visiting Aston Martin of Newport Beach. read more

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Great selection of cars, beautiful showroom, but most importantly, excellent team there. Matthew handled my transaction. He was very patient, clearly has a lot of knowledge and ended up getting me back to the Aston world. Very easy and smooth transaction. Thank you. read more

We live in Laguna Beach and the closest place to service our 2007 Vantage is Newport. Unfortunately the service department here is dismal at best. We have now called three different times and left messages to get our car serviced.... never receive a call back. If they don't need the business, then why are they still open? All we ask for is the courtesy to have a phone call returned. What is worse is the fact the same customer service that we are lacking when trying to contact them this time is the same customer service we lack every time we've attempted service with Aston Martin of Newport service center. read more

After a horrible experience trying to get a vantage f1 in Beverly Hills, a friend of mine put me in touch with Tim. 3 days later it was in my garage. Excellent service and communication throughout. Tim (with great support from Joey) has made this an awesome car buying experience. To this date, they're still in touch making sure I'm happy with my purchase. If you're in the market for an AM, I highly recommend these guys read more

The team at Aston Martin in Newport Beach is fantastic. I recently turned in my DB11 and that was a very sad day. Then a few days later my DBX came in and brought a smile to my face. The sales team works together like a Formula 1 crew. Joey handled the sale and was extremely accommodating. His knowledge about the vehicle was amazing. Unfortunately, Joey wasn't there for the unveiling so Tim stepped in without missing a step. Not to be outshined on Saturday morning Joey came to my house for further instruction on the car. Teamwork at its finest. I strongly recommend this dealership. read more

Haven't even bought a car from these guys yet and they've done absolutely everything I've asked and more. I am actually trying really hard to buy from these guys. They are Head and Shoulders above the dealers in San Diego which is usually where I buy my vehicles. The quality is clearly present in the car I'm looking at and all communication with them represented at this location is the way it should be clear and honest. "Vote with your dollar" read more

Aston Martin Newport Beach - Car Dealers Near Me - Newport Coast, California

Aston martin Newport Beach is the best. They're staff is very knowledgeable and professional. Joey, Tim and Jeff are very amazing. They love Aston martin and they know everything about it. They took care of me and my clients and made us feel like family. Look forward to doing many deals with them for many years to come. read more

This review is for the service department. Bjern was our Aston service advisor for years, and our neighbors' also. We all purchased and serviced our cars at Newport Beach. Well that great service and honest dealing is left with Bjern's departure. I brought my car in for service, which is still under factory warranty. After I provided my list of concerns to the new service advisor, some minor and some not, I was told that to look at and diagnose any of my issues, each complaint will be a minimum of $240, and if it is covered by warranty, then I will not be charged. If it is not covered by warranty, then I would be given a quote for the repair. If I chose the repair then the diagnosis fee waived. However, if I chose not to repair it, I would be responsible for the cost of diagnosis at $240 per issue. This is a very interesting proposition, by bringing my car back to where I purchased it for service, and under factory warranty, the dealership wants to guarantee payment of $960 (4 issues x $240) just to look at my car from me, firstly. Needless to say, I was rather put off by this new fandango matrix of charges, and I left the service department (in Tustin) with my car. I immediately contacted Ogara Coach in Beverly Hills. who services our Bentley and Phantom, to arrange pickup of my Aston from OC, which they gladly are willing to do for free, and of course I was not locked into any sort of $960 minimum diagnosis charge. Another way of looking at this diagnosis charge is that, even the most minor of complaints will probably cost more than $240 to fix. The Silver lining: all our cars will now be serviced at one location (Beverly Hills) and we will be dealing with one service advisor for all 3 makes. Also, we can all know that we were loyal to Bjern, our old advisor, because we didn't quit him, just the new service department that he no longer works at. read more

I just got my newest little toy from this place. Great service! They gave me a good deal, too, as they do with all high rollers with repeat business. The best part? They let me take the car up to 100 mph during a test drive...I left the fuzz in the dust! (You don't need radar detector if you can outrun them...wink.) When a car drives that fast and smooth during a very generous test drive, SOLD. read more

I want to leave a review for Matthew in sales. He was helping us as we considered purchasing the DBX. I really wanted that car and if I bought a car just because we appreciated him, then I would have bought it from him. He was so nice and honest and helpful and friendly. He was very accommodating. The only downfall was the trunk didn't fit the equipment we would need it to fit. The car was beautiful and Matthew was so helpful. He was so nice I felt bad not buying the car from him, but I can't buy a car that didn't work for our lifestyle just because he was nice, unfortunately. But, I did want to leave him a nice review because we sincerely appreciated all of his help and patience. He was a pleasure to deal with. The guys there were friendly, fun, and upbeat. I wish them all the best. I plan to recommend this dealership to any friends or family that look into Aston Martin vehicles. read more

Second purchase of a vehicle from AM of Newport beach, could not be any happier with the way you are taken care of. Big shout out to Mathew again and the accommodating General manager Jeff. I believe if your in the market to purchase an AM, there is absolutely no other place to go. Really took care of me to the top in a way the brand reflects its heritage, service and caliber. Cheers read more

I just had another great service experience on my DB11 from the team at NB A-M. Fast, courteous and always done right whether routine maintenance or a tire repair. Kudos, also, to the great sales team and the amazing cars they've put into inventory at the dealership. Customer care on both the sales and service side has been terrific. As a car and motorsports enthusiast, I enjoy having a cool car as a loaner. I had the new Vantage during a recent service and it was a real kick to drive. From a style, performance and racing pedigree standpoint, Aston Martin cars are unique. read more

I recently dropped of my AM Vantage for its 10k mile service, which was quoted around $1,100. I also brought the vehicle in for a small warranty issue with the leather seatbelt clasp. After Bjern described what the service entailed, he then provided a loaner vehicle (Jag) free of service. Later, that same day the car was ready. When going to pay for the car I noticed it was considerably cheaper than what was originally quoted. I asked Bjern why this was the case. As it turned out, some services (such as the break fluid replacement) were not needed. I was floored, as I was not use to such sincerity with dealerships. Normally they would move forward with the service needed or not. I will definitely do business with this dealership again... it was an excellent experience! read more

I bought my 2009 AM Vantage from these guys and was told everything was just serviced. The minute I drove off the lot, my check engine light came on and I called back. They told me that's common and likely just the gas cap being loose, which is common on most cars. The light has been on for multiple fuel ups, so I decided to get the diagnostics run. There's no way the car was serviced, and likely the engine light was just turned off long enough for me to purchase the car. I've driven the car less than 1k miles since I bought from them, and the EGR valves are completely shot, the air injection pump and valves are no good, and the whole intake manifold needs to be removed for repair. That's a $4k repair to get my "gas cap light" turned off. I feel completely swindled. I took the car in to the dealer this weekend asking if they'd buy it back and was told it's got too many miles for them to sell? It's only got 1k more than when they sold to me. And my salesperson is no longer employed there. Go figure. read more

i just want to say thank you to sales specialists Joey Moccia and Tim Shelton and special thanks to the GM Jeff West. they made me feel like a 16 year old getting her first car, i never thought id feel like that again. the whole deal was seamless, professional fun! i cant thank them enough for making me feel like a kid on christmas morning! i would recommend all my friends family and everyone i know to go to them ! amazing experience!!!!! read more

I'm so surprised reading those reviews ! My experience was beautiful with aston martin newport I called after the branch was almost closing and gary answered me and i told him that i live in LA and i'm in the oc today and i would like to come and he welcomed me and said he will wait and when i arrived he was super nice i took the Rapide for a test drive and he answered all my questions and concerns It's not fair to judge the whole staff just because you had a bad experience with one bad sales person If you're interested in aston martin and you live in California this branch is the best by far i've been to a couple locations and they weren't as nice and elegant as this one they have a lot of unique cars and they give 3 years unlimited warranty witch is great! So don't waste your time reading the negative reviews Just go there and take my word for it read more

I just purchased a certified preowned AM from this Newport Beach dealer. At this price point you would expect exemplary service and courtesy. From start to finish this was the worst car buying experience I have ever had. Process was discombobulated, unsophisticated and frustrating. To my amazement on the day of delivery the car came with a dead battery and no fuel. They had jumped it just to get it off the lot and this was not transparently presented. This... after the salesman ASSURED he had personally checked the car. Really? I had to make all towing arrangements and coordination myself and had to pay because....yes the car was STILL registered in previous owner's name with AM Roadside. The person who sold me the car was nowhere to be found. My local dealership confessed that they were stunned that I was treated so poorly. To top it off, when the local dealer helped me to sync my phone, the previous owners contact list and phone was still in the system. Shame on this dealership. If you want to buy one of these fantastic cars....don't get it at Newport Beach! read more

I get better customer service at Wal-Mart! What a nightmare experience!! If I could rate negative stars I would! Get an Aston elsewhere if you don't want a headache of crappy customer service! read more

Thank you, Valerie, for your response. It truly does mean a great deal to receive an explanation for the indifference we experienced at Aston Martin Newport Beach. While I accept your explanation of the series of events, it would be more conceivable had not 3 different sales/finance associates walk by us without uttering a word to us. There was one woman who occupied the corner office that just sat in her office the entire time and never once offered to help us or get anyone to help us. It may not have been her job, but even common decency would have dictated some sort of action on her part. Unfortunately, the only time I saw her get up was to get food from the aforementioned food truck outside. She even entertained another sales/finance associate in her office while they sat and joked and laughed. Again, not once even acknowledging our presence. That was most disappointing of all. So, I do thank you for your response and explanation. But I think there are some opportunities for customer service training with the staff, especially with the woman sitting in the corner office by the wall. I can't fault the sales associates who were working with other customers on the Jaguar side of the building for the F-Pace launch, but I do find fault with the lazy sales/finance worker who did see us and chose to ignore us. read more

Extremely poor customer service. Came into buy merchandise . We were the only people in the showroom and two employees walked past us and did not say a word to us. Very disappointing read more

The process of purchasing my vehicle was very easy and the staff (Sharik) was very accommodating.

Excellent customer service and follow-through. I had discussions and worked with several auto dealerships nationwide to find the Aston Martin Vantage GT I was looking for, and James and the team at Aston Martin Newport Beach are consummate professionals They ended up being great to work with, and I am glad I ended up doing by business through them. Fair, thorough, honest. Do what they say, and say what they do. Even though I live in Northern California, James and Aston Martin Newport Beach is where I would START my shopping and evaluation next time Chris read more

Don't waste your time with these people. I've received better service at fast food restaurants. I gave the sales team (including the sales manager and the general manager) more than enough time to get back to me and they didn't. What could possibly be more important to these guys than making money? read more

They did some work on our DB9 and a week or so later a problem croppped up relating to the work and they sent a truck to San Diego to pick up our car, fixed it and delivered the car back to San Diego. What better service can u ask for? The service man Keith Douglas that helped us is TOP NOTCH. But the whole organization is great. read more

A great experience purchasing a pre-owned DB9. Tom Cohen greeted me and was very knowledgeable about the vehicle I was considering. We test drove a DB9 and Virage for comparison and I ended up purchasing the DB9. Negotiations were reasonable and I feel that I received a great car. I had one minor issue a few days after purchase. I called Tom and he was all over it. The service team was happy to check the vehicle and made a minor adjustment to correct the issue. A very civilized experience and would recommend Tom to anyone considering an Aston Martin. read more

I bought an Aston Martin V8 Vantage from them back in 2014 and have had nothing but problems with the car and this dealership's service department ever since. After spending top-dollar, I was treated to the following issues from this "high-performance" vehicle: 1. Stalling problems 2. Faulty convertible top. 3. Starting issues. 4. Ill-designed seats resulting in damaged leather. 5. Faulty hand-break 6. Clutch failure 7. A driver's door that doesn't shut properly. And last, but not least... 8. Engine failure at 18,000 miles. NB Aston Martin has refused to stand behind their vehicle, leaving me with an "exotic" lemon. My advice to you is to stay away from this make of car, and especially this dealership. read more