Great food, great people, great service…read more I enjoyed the chicken kebab with yellow rice and lentil soup. Great stuff.

AVOID THIS LOCATION!…read more My family that resides in Clt started coming to this location because of the proximity to their house, but after this past visit on June 20th, none of us will ever be back again after the absolute awful service! And, as anyone knows, you can have amazing food, but if the people and service are terrible that can ruin any dining experience! We were sat in an almost empty restaurant just after 8pm; the waiter came to take our order and was very engaging initially. We were a party of 6, so we were going to order 4 diff apps prior to the mixed grill which is what we always get. We ordered the hummus, falafel (2 orders because only 6 come per order), baba ganoush, and beef sambousa. We were told they were "out" of the baba ganoush & sambousas cuz they would have to make them and it would take like an hr...this sounded odd cuz umm, don't you make all your food to order?? This immediately put both my stepmom (who is Moroccan) and myself off and we were actually going to leave, but we were introducing my brother's GF to this ethnic food style & him + my dad convinced us to stay, so we just added salad and lentil bean soups). We ordered drinks (the GF & I were the only ones that didn't order sodas; she ordered a pot of Karak tea for her + I to share & I ordered a sparkling water). After 10mins no drinks in sight we were like "ummm?" then at just over 15mins they brought us the apps but no drinks?!? The drinks came separately a few mins later...all except the tea. For $3 on the menu I expected a bottled sparkling water, instead I got flat water from the soda fountain. I told the waiter this and he said he'd try again and if it wasn't "sparkling" then what did I want to drink instead...I said just a filtered water w/lemon. We were missing an order of falafel (were told they only had the one order and would have to wait for the 2nd, so we just canceled it; again whyTF did they not have anything on the menu at 8pm on a Sat!?) and they only brought one basket of pita for the hummus; we asked for a 2nd basket. The lentil soup (my stepmom makes better at home) + salads were mid at best. 20mins later they bring the main course, but we still had not gotten the pot of tea we ordered nor did the guy ever come back w/my "sparkling" or plain water...we'd had enough of this horrible service & I went in search of someone (the place again was empty & I could not find our waiter or anyone anywhere). Finally I see this lady who had attitude (I have a sneaking suspicion she pretended not to understand english when convenient) when I asked WTAF was up w/my water & the tea! Again, another 10mins w/neither showing up at the table...we were also still waiting for the 2nd basket of pita, but it was moot as we'd already begun to eat the main dish...my stepmom went to the lady & spoke to her in arabic and was like "where is her water and where is her tea!?" the lady said she was sorry she didn't know we didn't get them (BS btw) that's when my stepmom asked to speak to the mgr. We also wanted to order Knfa for dessert, so my stepmom told the lady we were ordering 3 now since they were taking forever to get anything to us, and if they didn't bring them when we were done eating, we would not be paying for them. THAT part seemed to get through at least! Halfway (almost an hr at this point) through the meal they finally come w/my water and the pot of Karak tea. At this point we hadn't seen the male waiter who took our order initially; he shows up & is acting huffy (the audacity tbh!) & tries telling me he never said he'd bring a 2nd sparkling or reg water & when both me and my stepmom (cuz she was sitting next to me & heard the exchange called him out) he got all defensive & said "well I guess I misunderstood" so then we are like "why an hr for the tea?" "Wellll, that's how long it takes to make!" I called BS & told him if that was the case he should have told us that expectation when we initially ordered! He then goes "Well I had to go to storage to find it cuz we were out!" K, howTF is that OUR problem!? Just tell us that so we know what to expect!? No apology was made and we were not credited for the tea nor the $3 sparkling water which I never received. Also, received the Knfa (shockingly, right after the meal) but it was served w/o the pistachios it was supposed to come with. When asked for them, we were told they were "out"...because of course they were! Absolutely HORRIBLE staff and service here; the food was good tho, but when u have an experience like that it still leaves a bad taste!