I cracked my phone screen a few months ago, and had it replaced here. I'd heard really good things…read moreabout this place, and they were the only place that could do it A) the least expensive and B) same day. I dropped my phone off, and came back in an hour like they told me to. The screen look wonderful, minus a little itty bitty chip near the speaker (like pin needle size, nothing major). So, like a few days later, I cracked the corned of the screen (I have really bad luck haha), near the speaker, but not on the "screen" itself. So that voided the warranty that they offer. Anyway, since they've replaced my screen, my phone doesn't black out like it should when I answer a phone call, and I've hung up on many, many people mid-phone call. In their defense, I never took it back to them because I figured the warranty had been voided and they probably wouldn't do anything about it. That is the only problem I've experienced since having my phone screen replaced. A few weeks ago, I cracked my screen again (this time it was in an Otterbox, ugh!). I plan on taking it back to Cellular Source to have them replace the screen. Overall, I would recommend this place.

Ordered my Galaxy Note 2 screen on Thursday and my phone was fixed by 12:30 on Monday afternoon. I…read moregave Travis my phone at 12. I told him I was VERY happy with his work but didn't want to see him again...lol! His work, attitude, and ethics are OUTSTANDING. If I do happen to damage my phone again, I will definitely return!

Firstly, SHOUTOUT DEMARCO!!! He helped us by telling us exactly what to do with our new phones, and…read morewas LEAGUES above the Lexington service.

You will have better service calling Verizon customer service rather than going into this store…read more There was a guy that "assisted" me with poor service as he walked away with the nastiest attitude telling me to call *611. Olympia was not empathetic at all after sending me home with the wrong internet box which I was charged for and false advertising, no accountability at all. I also didn't receive no refund from the store as far as the return fee. Will not be returning here for service again! A sincere apology for the service and the fees would have went a long way.

I was already not happy about AT&T because of their pricing and bait and switch, but went to the…read morestore on Harbison because my wife and I need new phones. A rep finally approached me and asked my name and phone number for a list. I told him that I didn't want to give my phone number, but just had a few general questions. He said that if I wouldn't provide my number I would not be waited on and turned and walked away. We went straight to Best Buy, bought two phones and had them transfer the data, and will select and move my service in the next few days. Next up is switching my internet service away from AT&T.

Long story but I canceled AT&T and went to Verizon because of coverage issues where I work. ATT…read moredidn't cancel my IPad. I fought with them 3 months. The store employees helped me out. Large corporations are going to foreign companies for phone support as everyone knows. It's very frustrating. The lack of communication is horrible. Kenneth at this store pulled me through. Thanks. Even though the company is a sell out.

Absolutely useless…read more We always had decent customer service there in the past, but when we came in looking to port a number and to add a watch, the associate Keke was an absolute brick. We weren't sure if she was lazy or stupid. Her solution was "go online" for everything. No. We were in the store. That's literally her job. She didn't even try to sell us the watch. Instead, she sat down at a table to BS with friends who were there just hanging out. The other guy had a bad attitude and didn't look like he wanted to help anyone either, including the customer he was supposed to. When you call customer service you get bounced around from overseas call center to overseas call center. Go with a different carrier. That's what we are going to do.

They never answer their damn phone and I don't want to have to go online just to get service I'm…read morepaying for!!

Amazing Customer Service . Affordable Price Friendly . Very Timely Service…read more Highly Recommend !

As always, good service. Very personable and professional…read morestaff I used the store on Gervais Street thank you

So appreciative of all of the sales reps here. I was in the store for two hours while switching…read morecell phones. iPhone requires an hour delay before deactivation, so the first little bit was spent waiting out that count down. The second hour was spent transferring information from the older phone to the new one Though I was working with one particular sales rep, all of them were engaging in conversation during my wait and quick to answer any and all questions I had regarding the transfer process, even to go so far as to offer coffee or water. While waiting I also observed them serving a number of other customers. Each time the sales representatives were always attentive to the customers needs, addressed their needs quickly and then moved on to the next customer. Additionally it appears these employees have the utmost respect for each other and it was reflected in how cohesively they worked as a team.

Jennifer at the Harbison location is amazing. I converted from Samsung to iPhone for the first…read moretime. Jennifer took the time to answer all my questions and educate me on the features of each phone to help me decide the best one for my needs. I never felt pressured and she easily set up my new phone for me.

Mid September 2025 my wife's android phone (Samsung galaxy I think) became unusable due to all of…read morethe apps that the Grandkids had installed on her phone, which had a ton of pop up crap (adds?) that we could not get past, they were so invasive. Shawn took care of it. Once we described the symptoms he had us leave it with him and about an hour latter he called my phone and told us we had two options. We could have him wipe the phone, which would lose all her information and photos or he could uninstall suspect apps that had been installed by the grandkids. We chose the second option. Charged us $51 I believe, and had it running like it was new in about 2 hours. Highly recommend.

The owner of the business reached out to me and was accommodating by coming into the business on…read morehis day off to fix my phone. He urged me to let him know if I have further issues. My opinion of the customer service has changed to outstanding.

Horrible customer service with continuous lies and wrong charges. You pay your bill and their…read morecrappy system still shuts your service off and they expect for you to pay rostral fees for their mistake. No star if o could that's how bad it is.

I tagged along with my Aunt this afternoon on some errands and she needed a sim card put in her…read morephone. First we went to the Dreher road location in west columbia but were told to go to the 5 points location for help. So we did. When we arrived we were helped by a WONDERFUL woman named Habiba. She was super sweet and so helpful. We ended up not doing anything to the phone due to an issue with LG but Miss Habiba still made the trip across town totally worth it. Sitting at the table with her for those 10 minutes absolutely made our day!