After waiting 45 minutes for a salesperson at the AT&T store in Laguna Niguel we drove to this…read morestore and were served immediately. The salesperson was very friendly, helpful and went out of his way to obtain precisely the Apple Watch we were seeking. He saw to it that the watch worked well, and the entire transaction took less than thirty minutes. Each time we've been here, we've gotten good, quick service. This is not the case with other nearby AT&T stores.

Dropped in today with some questions. The gentleman working was very helpful! Plenty of parking.read more

This was one of the best experiences I've had when dealing with the hassle of breaking a phone! The…read moreentire staff was extremely friendly and knowledgeable. Provided stellar service for a complicated transaction! Michael handled everything so well and so professionally and is an elite multi tasker as he made sure not only my sister replaced her iPhone (that was unfortunately run over by a car) but switched her onto my plan with T Mobile effortlessly while making sure she got a great deal on a brand new phone! While ALSO upgrading my phone and taking extremely good care of us. He went above and beyond for what I would think is definitely a problematic task! Thank you so much Michael! We walked out with a better plan and 2 new phones! You guys made us very happy!

Michelle was acknowledged and very professional. I'm not very tech savvy but she made sure to get…read moreme anything I needed it . My experience was exceptional Thank you Michelle and Jason

Our family been with Verizon for over 15 years. We went in last week to upgrade our phones…read morethinking it would be an easy process. I was met with the worse customer service I've ever experienced from one of the sales reps. He was rude to my wife and I and was very condescending for absolutely no reason. It was so frustrating that I canceled my service and switched to another carrier. What should have been an easy device upgrade and another 3 year contract turned into a loss customer.

I upgraded 2 of my 5 phones in October of 25. I was supposed to get $830 credit on 1 phone and $415…read moreon the other. The $415 went through fine. However, I've been back to VZW 3 times trying to get the $830 credit corrected. I've been lied to, misinformed, VZW has done a horrible job of tracking the phones and that's the reason that they keep dropping my credit. I hate this company! When I go to the store, I typically get decent info but it's usually after a 30-60 minute wait. Today, I got in quickly but now I'm waiting for the biz account manager - a huge waste of time. Stay away from VZW!!!!! After I finished writing that, the Biz Mgr (Archie A) arrived and spent about 45 min sorting this issue out. I'm hoping it's resolved now. However, the bottom line issue still exists - too much conflicting, incorrect info from call centers and in-store personnel.

Esteban answered all the questions we had, I didn't feel like he was selling to us, and he…read moreexplained everything very clearly. I even recommend him to a friend who was not satisfied with her service at another ATT locations. I would HIGHLY RECOMMEND Esteban.

They were very helpful when I was BUYING 3 iPhone 17 and a watch. Got a good deal if I traded in…read morethe old phones but gave me 4 weeks to keep both, to assure everything was set up right on the new ones. Completely the opposite when I returned 3 weeks later with the trade in. Made the process much harder with the way they wanted me to reset one of the phones so it took an hour. (I did the first 2 in 10 min at home). So an hour later when the wipe was complete, they were short staffed. Told me someone would be out from the back soon the help me. 45 min later I was given the 3 minutes it took the check in the phone.

Excellent service and repair. They had decent pricing too! I've gone back to them now for multiple…read moreprojects and all have gone well.

Great service. Amazing service and they helped fix my iPhone and computer. Great greatread more

Christopher was fantastic in helping me with sim card on my new phone as I couldn't call out …read more Super professional .

Vanessa was extremely helpful and patient with resolving the issue with my iPhone. Thank you,…read moreVanessa

The technicians are very knowledgeable and professional. I was very pleased with the experience and…read morethe work that they did, so much so that I came back for something else that needed work. As usual, they were very friendly and did an excellent job. The wait time was not long either. The first time, I didn't even have to leave my phone there. It was done in just a few minutes. I will bring my tech business there from now on. It's nice to find a place that does such good work at reasonable prices done by such friendly staff.

Awesome job! Thank you Mobile iCare Team! Anthony was out same day and helped get my 2 iPhones…read moreback up and running. They use quality parts and screens so it's 100 or so a phone screen but great quality. Impressive service and communication from set up to payment to the finished screens. Thank you! Highly recommended.

Last hour, I visited this repair center - carrying my nearly-drained iPhone owing to my iPhone…read morecharging port no longer allowing connection with the charging cable. I was under the assumption that the charging port was broken, and was fully expecting to pay $50 or so for a replacement. However, the technician who assisted me quickly identified the culprit as debris stuck inside, skillfully cleared it out in less than 2 minutes, and handed me back my phone. When I prepared to pay for the repair, she gave me the most unexpected and shockingly refreshing news that there was NO CHARGE! Given the outstanding display of ethical business practice, I would definitely return here for any future repairs involving my mobile devices or laptop, and strongly recommend this business to others in the community as well.

A couple of months ago, I brought in an older MacBook that wouldn't turn on. The employee was…read morefriendly and upfront that the computer was very old and likely not worth repairing unless I needed the data. I appreciated the honesty and asked him to take a look anyway since it still serves a purpose for my 5-year-old. After testing it, he determined it was the charger and sold me one for $40. While I was there, I also asked if he could reattach the "V" key on the keyboard. He took a quick look and told me it was broken, but offered to replace it for something like a $20 charge, which I declined. Later, the spacebar snapped off, so I finally looked into fixing the keyboard myself. After a 5-minute YouTube search, I was able to reattach the spacebar and snap the "V" key right back into place. It wasn't broken at all. But here's my issue: my guard wasn't up because I assumed I could trust the advice I was getting. Looking back, the charger he sold me consistently goes for around $20 online in very good condition, and the one I got was pretty beat up. As for the keyboard, either he was trying to upsell me on a repair I didn't need, or he didn't know how to fix something that took me less than 5 minutes to figure out myself. In hindsight, I don't feel like the advice or pricing was very trustworthy. No real harm done, but I'm writing this review as a heads up to others. Double check prices and maybe get a second opinion on any repairs that are recommended. Hope this helps someone. +++UPDATE, Hi Ray, Fair enough. I don't know enough about computer repair to say whether your assessment was correct or not. Based on the videos I found while reattaching the key, all the pieces appeared to be intact. I was able to snap it back into place in a few minutes, and as of now it feels and functions just like the other keys. Time will tell!? If it turns out the key was damaged in the way you described, then I'll gladly stand corrected. As for the charger, I think your point about retail pricing versus online pricing is fair. In hindsight, I probably should have done a little research before purchasing it. That said, after seeing what these chargers typically sell for and considering the condition of the one I received, $40 still felt high to me.