Worst t mobile store experience ever! Brian the manager was so rude to customers and other…read moreemployees. Avoid this store at all cost.

I returned my TMobil internet they plugged it in and showed me the screen was "damaged" not on the…read moreexterior but on the image. The unit was operating no issues, I turned off the unit and packed it in its original box. Placed it securely in my vehicle and took it to TMobil on old San Antonio road. They charged me $79, look up TMobil damaged internet scam seems like I'm not the only one.

Jeff needed a new phone and we just happened to stop by. Cristian helped us out and made sure the…read moreprocess went smoothly! We loved how honest, helpful, and funny he was! He was able to upgrade his phone at no charge which was great! He still had a really outdated iPhone. His service was excellent and loved how he gave us quotes when asked and never pressured us into a deal. It was great experience and highly recommend talking to Cristian!

This store ripped off my mother in law with upgrades she did not need or even know about. All…read morewithout any account authorization from the account owner.

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Hector is the man! I had an iPhone 8 with an unresponsive screen that I used to use for gaming, he…read morewas able to replace the screen in less than 10 minutes and just like that the phone is up and working again! I was honestly thinking about getting rid of this phone but now it's practically brand new, would highly recommend anyone to call and ask for Hector. Thank you again!

I would highly recommend avoiding this location. I've encountered an unfortunate experience with…read morethe most unprofessional, untrustworthy Cricket employee, named Lesley R. I had purchased a Motorola phone and 4 days later, I was unable to access any of my texts or calls, so I reported to the same location for assistance. Lesley stated that the account was suspended due to nonpayment. I showed my online payment was reflected and confirmed with the account indicating zero balance. She then contacted the Cricket customer service line and I waited over 45 minutes for their resolution. I informed her that I needed to return to work as soon as possible, with the ability to access my phone service and text, in order to log into my telecommuting position. I was willing to remit a duplicate payment just to override the block and Cricket could reimburse me later, once the service was restored. She offered no other solution, therefore, I requested to return the phone and that I would resume with my previous carrier Sprint. Lesley stated the store policy would not allow return products, unless there was a technical issue with the device. I contested that my receipt doesn't indicate her claim as valid. According to the refund policy, any devices were completely returnable for 7 days of purchase. This was day 4 from the purchase date. She refused and stated that she can call her manager, however, when I agreed to speak directly with her manager, she refused, changing her story, stating that she was the manager and she was attempting to assist me, however I needed to pay a $5 reactivation fee. She lacked total credibility and absolutely pitiful that she thinks that customers are so dense to take her word at face value. She had no badge or business card indicating her title. When I insisted on speaking to her manager, Lesley snapped back and stated she had a right to refuse me service. From that point, it was clear that I was dealing with an irrational employee and informed her that I would file a complaint with their corporate office. Immediately, another Cricket staff intervened, logged into the system, and waived the $5 re-activation fee within seconds. I spent over an hour and 20 min debating with the most belligerent, Cricket employee that no customer should ever have experienced. This issue will definitely be escalated and reported to the Cricket corporate division for final retribution.

I've gone to this location a couple of times and every time the employees are extremely unpleasant…read more Terrible customer service.

I had a screen replacement done here a few months ago. Unfortunately, I later discovered an issue…read morewith the display after returning to China. Although the situation was complicated and difficult to troubleshoot remotely, Mike was professional, responsive, and willing to take responsibility. He took the time to review the repair records, investigate the issue, and ultimately provided a refund without making excuses or shifting blame. I really appreciated his honesty, patience, and commitment to making things right. While the repair itself did not work out as expected, the customer service was excellent. Thank you, Mike, for your help and professionalism.

Excellent service and a great flat rate price for my phone screen replacement. Will definitely come…read moreback. I contacted a bunch of electronics repair shops on yelp for quotes and this was both the fastest to reply to me, the shortest repair time, and the lowest price by $50-$150 compared to the other shops. They had to ship in the part in cuz I have a less common phone, but it arrived next day! (other companies I got quotes from said 3-4 days before it would even arrive). They wanted a $20 deposit for the part order that I was able to pay online. The part arrived next day, and I brought in my phone. It only took 45 min to replace my screen and get me on my way. Fast service and cost slightly less than the quoted flat rate. Highly recommend 10/10

Great experience, got two upgrades and the lady was energetic and sweet. Store was clean and the…read moreemployees were wearing masks. 10/10 thanks for making me feel safe!

I went in to activate a Verizon phone and spoke with Chris who failed to activate it on the Verizon…read morenetwork. I told him that it would work with a new SIM card but he tried to make me feel as if I would be losing something. He was rude and difficult to work.

I can't recommend this shop enough. The first time I called, I was still shopping around and…read moregenuinely unsure what to do with my phone. I didn't know if it made more sense to sell it, replace a part, or do something else entirely. Instead of pushing me to come in or trying to make a sale, they actually walked me through all my options in a really thorough way. They explained their pricing clearly and also helped me understand what different repair paths mean cost wise depending on where you go, so I could make an informed decision. That level of transparency really stood out and made it clear they weren't just trying to get me through the door. I've since been there twice for repairs, and both experiences were great. Everything was fast, transparent, and affordable. I've never waited more than 10 to 15 minutes in the waiting room. The second repair was more involved, but they were upfront about the timing. I dropped my phone off, came back about an hour and a half later, and it was ready. When I later noticed a small issue and brought it back, they took care of it immediately with no hassle and no complaints. The space itself is quaint, and they usually have something funny playing on the TV, which is a nice touch. If you're looking for honest people who clearly explain what you're paying for and why, this is the place. I'll definitely keep coming back here as long as I live in the area. Thanks yall!

I brought my MacBook Pro that I deleted by mistake. I was not able to reinstall the OS by myself…read more they took care of my laptop in less than 2 hours. Running a new OS.