Renewed my contract by accident. Thanks I left AT&T for Verizon after 14 years. I love my 4g Verizon read more

if there was a 0 star i would have chosen it !!!! Dont get apple products from here !!! I paid off my iphone 6 plus last wed Dec 9 and upgraded to an iphone 6s , a day after i found out that the speakers on my new phone was busted and i came back to have them replaced it, they told me anything apple cannot be replaced except thru apple even though i bought it in their store,went to apple but apple told me that if i wanted a brand new out of the box replacement i should go back to the store i bought it back, went back and they told me i can only return the phone if a i pay a restocking fee (even if the phone is broken , i'm thinking why are they gonna restock it back ) , i talked to the managers and they are really stiff about me paying the restocking fee NOTE: i just want my 2 day old brand new broken phone to be replaced and i didnt have buyer's remorse and tried getting a different one but in no avail. I asked what if i ended up getting another broken phone would you replace it right there and then? they said only if you pay restocking fee again . I ended up paying the restocking fee and just went to the apple store to get the same phone I told them that it is not only ridiculous but just plain unfair !!!! Never going back to this store again read more

Lol worst customer service. Customer: hello I've been waiting for over 45 minutes. I'm next in line can you please help me manager:" sorry i can't help you i have to over see everyone" (****goes and scrollls through Instagram) and i can't get stuck with customers. Customer: "I don't understand. If you're the manager, isn't customer service your priority?? Manager: "you know what i mean" Worst customer service. Was going in to add 4 company cell phones to our acct and now I'm walking out. Glad Instagram was more important than a customer. read more

Actual conversation I had with an AT&T representative in-store... AT&T: "Well, since you're buying the iphone, do you want damage protection/replacement insurance?" Me: "Um, not sure..." AT&T: "Well, if you pay the extra monthly fee, it will allow you to immediately replace your phone if it's damaged in any capacity." ***In my head*** Hmm... sounds pretty good... Me: "So it protects my phone from all damages?" AT&T: "Yep." Me: "And I can replace it immediately for free--of course--given that I agree to pay the added monthly fee." AT&T: "Yep." ***In my head*** This is too good to be true. Let's take it to an extreme. Me: "So, you're saying, that if I leave right now and--as soon as I walk out that door--I drop the phone on the curb and it dashes to pieces... You're saying that I can immediately come right back in and get a new phone--free of charge--as long as I'm paying this monthly protection/replacement fee? I mean, it just sounds too good to be true, y'know?" AT&T: "YEP, but it's true! You can always just come back and switch it out." Me: Well, let's do it then! Some time later... After paying months of protection/replacement fees... Me: "Hi, I have the protection/replacement guarantee and my phone is now damaged. I'd like to replace it." AT&T: "Okay, that'll be $250." Me: "Oh, but I have the protection/replacement guarantee; the one that I was told freely allows me to replace my phone if damaged." AT&T: "Oh, well, no. It doesn't do that. It just means that now you ONLY have to pay $250 instead of $260; it like, covers the tax. Teehee!" Me: "But I was told I by your representative that I could replace it for free as long as I had this guarantee?" AT&T: "No, he shouldn't have told you that." Me: "..." AT&T: "But you shouldn't replace it. You should just buy a new one! We've got the new version that's only $500 with your discount! You should just get the new one because I've been told the model you have has just stopped working, so you should probably just upgrade now because soon, it won't work at all." read more

They offered me a special deal for internet services, which combines a corporate discount and another special offer. So that will cut my bill to $32/mo. So I signed up and had the technician come over to set everything up. Before I cancel my spectrum, I decided to call AT&T customer service to verify my monthly payment. Then I was told there is no corporate discount for internet services, and the base payment will be $50, instead of $40. So neither offer from the store is legit. So I cancelled the service right away. They told me they will waive the cancellation fee if I call them as soon as I receive the bill. A few hours after my cancellation over the phone, I checked my account. It still shows I have an active account. So I just unplugged my router. I will call them again to make sure they have cancelled my internet service. I will go to UPS as soon as I can to ship their equipment back. I cannot wait to get over this cancellation process. Lessons learned: CALL AT&T customer service before taking any offer from that store. Value your time and money and stay away from this location. read more

Needed a phone cover for a samsung 3s. Wandered in and was promptly greeted. Stated what we were looking for and then they resin wandered off. We looked around and started to leave, then the employee came back with some options. Five bucks, yay, since it was an older model. read more

Worst customer service. Workers sitting around doing nothing. Do not go to this store. It sucks

I have been an AT&T customer for 2 years now. My experience at this location has been nothing but prompt, professional and great customer service. My sales rep, Ish, was extremely knowledgeable and professional. I came back 3 times since I signed up and every visit was consistent. Every one greeted me, didn't have to wait more than 5 minutes, and all of my questions were answered. My last visit was in January and I was assisted by another helpful representative. I have no complaints and will be back again. Thanks for your help Ish! read more

There's a reason this store has such low-star reviews. The employees will trick you into signing up for things just to make their commissions. The representative's name was Jen, she sold me an Apple Watch and told me that I would receive money off the retail of the watch plus credits on my bill for the first 5 months. Come to find out that It was all BS. I took my bill (which had no credits and charged full price of the watch) into the store. I spoke to the manager, John, who talked to me like I was an idiot. He tried to explain to me that I misunderstood the deal but I told him several times that I had confirmed the deal with Jen 3 times before signing the contract. He still insisted that there must have been a miscommunication and that he would not honor the deal, I then asked to speak to Jen, and John told me that she is with another customer and "would be going to lunch afterwards" - and he also told me that he spoke to her and she denied ever offering the deal. I have been an ATT customer for over 10 years and told John I would be canceling all my services. His response was "well I'm sorry It got to that point". I NEVER do this type of thing but I don't like being lied to and have my money stolen from me. I will be filing a corporate complain on John and Jen. Stay away from this ATT location. They will scam you to earn commission and the under qualified and ignorant manager will try to cover for the employees. read more

Don't go here!!!! We walked in to change my SIM card. A lady at the front door takes your name and adds it to a list on a screen. We waited for 30 minutes plus. While we were waiting employees just hung out or talked to each other, but not actually helping any customers. We saw multiple people get angry and just leave. The employees didn't seem to care about helping anyone. There was no sense of urgency or customer service. It felt like we were in a doctors waiting room with angry people and a bunch of random people dressed up at at&t employees. It was terrible. read more

I will not go back to this branch. I came in to get a micro sim card. I had to switch phones because mine broke. I have done this a few days before, getting one of the bigger cards for my old iphone (temporarily) at a ATT stand in a mall, where they gave me the card and a phone number to call and activate the card. This took me 2 second!!!!! However, things are different at the AT&T store in Burbank! In this store people don't seem to think. I walked in, told them I just need a SIM card since I am switching phones again to a phone that only takes a small sim. There was no need to take my name, phone number, contract information and I did tell them that this is only a matter of 2 seconds. It was a matter of handing me a stupid card, which is free for AT&T customers. Instead I was put on the waiting list for 40MINUTES!!!!!! I expressed that I do not want to cut the line but somebody needs to think and maybe could just give me a sim card. This guy, Carlos said that I won't be able to activate it by calling in and that it is NOT THAT EASY. He obviously was smarter than me and expressed this clearly. I had to wait. Another guy came up after about 40 minutes and just gave me a card, NOTHING ELSE was done. I walked out the store immediately, called the number I called a few days ago, activated the card and the replacement phone was running. Absolutely ridiculous customer service. They love to take their time. Stay way! read more

Thank you Mckeyther for your patience and helping us out. Very professional and nice. We had a loud toddler and a complicated issue. He was quick and very helpful. I will definitely come back whenever aka Mickey is working! read more

Marco was very helpful in getting my service transferred over. He answered all my questions & was patient me. I appreciated everything he did to help me. Thank you. read more

Very bad customer service. Manager forced to buy iPads so he will remove transfer fees. I refused and left read more

AT&T Store - Mobile Phones Near Me - Burbank, California

Thanks Jason for all your hard work, and helping me resolve all my problem thanks again.

All but helpful, wanted to get back to standing around the store. I bought an iPhone 7 this weekend and the salesperson that applied the protective glass, installed it improperly so that an edge of the glass is not sticking to the phone. I went in and asked the salesperson if they could please install a new protector. His answer? "That's gonna happen on all the phones" I then asked him, if I was supposed to just accept a defective product? His only response was "it's gonna happen to all the phones". So I left there with zero customer service, a very poorly thought out excuse and thinking about changing providers. Lazy people everywhere, who hires these clowns? read more

Horrible service. I work about 2 blocks away and this place is always full of zombies...customers staring blankly at the walls waiting for their name to get called...typically 20-40 minutes after arriving. No place to sit, no drinking fountain...nothing to make your wait pleasant as you wait for stupid clerks to try and up sell you on anything that will force them to extend your phone plan. Went in there to swap a broken iPhone with a replacement that I already had. Just needed one activated...already had a service plan, etc. Tigran the clerk tried to immediately try and tell me that the replacement phone was different than the original and therefore would need a new plan ($$$). I showed him that both were identical to get him off that track. Then I did something really smart....I told him we were getting ready to move and we'd be wanting to do the U-verse package at our new place. He hustled and got a brochure and stapled his card to it, telling me to be sure that I spoke with him for extra discounts. He was thinking it was going to be a big sale for him soon, but in truth I just did this so we wouldn't try to find something else he needed to sell me. Got out of there for free and as soon as we were out I chucked the brochure. Hate wasting paper like that, but way better than AT&T trying to get their meat hooks into you. read more

AT&T Store - People standing around waiting for service - Mobile Phones Near Me - Burbank, California

Originally, I went to t-mobile to shop for a new mobile plan. The customer service level there was not great. Left to walk towards the mall when I saw AT&T. Stoped in and was instantly greeted by Matt Flores. He was professional & thorough in explaining pricing & bill breakdown. He is a strait forward, no bs type salesmen. I was blown away, especially after going back to back with the clowns over at T-Mobile that were intentionally trying to explain things vaguely. I'm happy to know that there are still honest salesmen in the industry. If you need a new plan, ask for Matt! Also, the coverage is great. I was a bit skeptical coming off Verizon, but its solid! read more

Walked in at 8:40pm and the door was locked and The reps inside hesitated to open the door. I explained I'm here to port my 6 lines over from t-mobile and the young lady ran to the back to speak to someone and came back and said the porting department is closed? I just chuckled and said if y'all want to go home just say so its fine. I left frustrated but happy I didn't give my business to that store. Not only was i porting 6 lines, i was also porting my 20 for business. Smh. read more

Uninformed, ignorant staff who will lie to your face, make assumptions about you and your needs, tell you over and over that have what you need, then when you show up to pick it up they don't know anything about it. They claim your order was canceled (ATT says it's not) and want to start new orders from scratch on an order that was ALREADY PAID FOR! We spent days with this store's personnel before going in, and was put on hold for 20 minutes today for no reason. I know, because I called the same number from another phone to tell them to pick up the one on hold, which they did. Hours later, I'm standing outside the store with nothing but a paid order ATT says they must fulfill, but that they claim the never got. A total waste of time, and right now, a lot of money tied up in an order that "doesn't exist."They even tried to sell me a different phone than I had ordered and paid for, when they found they didn't actually have it. The worst service I have ever had in decades of retail! Never coming back here. Go ANYWHERE else inst read more

If you go to this store ONLY see Whitney or Aaron. I went here recently to pick up some new iPhones and change some contract stuff. As a previous reviewer said, Whitney was very knowledgeable, not to mention super down to earth and incredibly nice. Aaron was also very helpful on another occasion when I needed to majorly overhaul a business account. These are two great people! I wish I could say the same for the some of the other people there though... Its obvious a lot of them are very sales driven and are only out for themselves. Here's one I have to mention: As I was picking up my iPhone one of sales people comes over and tries to sell me Applecare (extended warranty) for $70. He looks me straight in the eyes tells me "it also covers a cracked screen and water damage." WTF! I know for a FACT it specifically does not. I should have called him on it, but I didn't feel like even dealing with such a d-bag. I also found it tacky that one of the managers was asking the employees for their sales count in front of customers. read more

There is a good reason that this store has only 2.5 star rating and other stores such as Wilshire/Vermont has 4.5 star. I was there about 5 minuets and I felt I'm not welcome. I was there to get 3 lines but I faced Unprofessional and ignorant customer service. My girlfriend pulled me to leave, and I thanked them politely and left Next day I went to Wilshire/ Vermont store, and I got what I deserve, friendly and professional customer service, he even walked me to the front door and opened the door for me. read more

Walk in the door, rude lady at the door asked me for my name so she could put me on the waiting list. Then I ask her how long the wait would be and she said probably like 5-10mins since I was at the top of the list and no one was ahead of me.... I waited like 35mins to return a phone cover... how lame! Advice to future customers going to this AT&T store: - Expect a Long wait pretty much always. - Go In knowing exactly what you want, and get out... Don't cave in to the money hungry sales person trying to sell you $70 apple care..since your brand new iphone already comes with a 1 year manufactures warranty.. and it's true apple care does not cover water damage or broken screens.. I've had better service at the AT&T store in Pasadena, totally worth the drive and gas money... WAY BETTER SERVICE OVER THERE... read more

My ATT7T phone has been acting up for a while (Makes sense since I've had it for over 7 years now). Came in here, because I needed to fix a SNAFU on my online account, which I could not log on to, and also a replacement on it...might as well, since I pay the insurance on it. Upon entering the store, I was helped right away with some pretty awesome customer service. The guy helping me out directed me to one of the iPads, and helped me get my account issues as well as my replacement phone stuff. Walked out in 10 minutes, and 3 days later I got my replacement phone. read more

Thank you Daynah for making sure the application of my protective screen on my new phone was absolutely perfect!

I wanted to post a follow up to my review below.... I am upgrading my 1 star review below to a 4 star review, thanks to a right response by Aram, store manager. After spending over an hour on the phone with the 1800 AT&T customer support and getting nowhere, I went in to the store. I spoke with Aram and he was wonderful. He pulled up my account, reviewed the situation and then offered a workable solution. That is what customer service is all about. I am not putting 5 stars, because if the store had not made the mistake in the first place, I would never had been in this situation. However because of Aram's great customer service, they earned 3 stars back! FIRST REVIEW 1 Star Very disappointed with my service in this store. I went there to get international phone service on my son's AT&T phone as he was leaving for Korea the following week. The person who helped me, Miles, assured me this was not a problem and set everything up adding several fee based services to our accounts for texting and calling. When my son got to Korea he found that his phone did not work. He went into an iPad store and managed to send me a message via a store iPad to let me know. I called AT&T and it turns out that his phone is not compatible in Korea, only the iPhone is! So my 17 year old son is now in a foreign country for 2 weeks as an exchange student and no way to contact me thanks to this store! If I could give them negative stars I would. read more

A worker from this store told me on the phone that they can't give information about their iPhone X. like.. they can't tell me if they have it or not. Isn't this a store who's selling phones?! read more

The customer service was great!! Marco took care of me to get me an iPhone 12. He was so kind and so friendly! I definitely recommend the store and recommend Marco for any help :) read more

We visited this location and worked with Jennifer she is so professional kind and fun . Usually this phone process takes for ever we were leaving an other carrier so it took us really long but thanks to Jennifer it ended fun we got good deal on our phones and we also got direct tv thanks alot Jennifer keep up good work read more

Customer service was great, Christina was very kind and patient with resolving all my technical and purchase issues. The store manager even got involved to make sure things were going smoothly. Social distancing and face mask were priority and the other staff members were very friendly. read more

Courtney at this location was obnoxious and rude. Just left the store a minute ago and her service was disgusting. My partner broke his phone last night and came in to upgrade and the whole time we were dealing with her she was in a major rush. I every time he'd ask a question she would roll her eyes and looked as if she just wanted to get it all over with. Really? He walked in spending almost 1k for anyone to be treated this way. She asked if he wanted protection on his phone and he denied because of how rude she was and her response was "Really?! Look at how bad your current phone looks". I told him we can go get protection at Apple instead where he SHOULD'VE bought his phone to begin with than to deal with such a snobby person. If anyone is planning to visit this place please STAY AWAY FROM COURTNEY!!!!!!!!! She is absolutely uncivil. read more

Have to go here when Justin(some Filipino guy) is working. I can't vouch for the other associates but he gave my mom mad I some amazing customer service. EXPERIENCE: We came when the iphone5s came out and he was super patient and friendly and made us laugh a lot. The manager would also swing by and join our conversation. Ultimately it felt as if we were all just friends trying to buy some iPhones. I never felt pressured to buy any additional items. (Although he did sell us on buying an iPad but that was completely voluntary) PARKING: Don't waste time trying to find street parking, depending on what time you go it could take forever since there are restaurants near by. My recommendation would be to park at the Burbank Town Center (the mall right across the street) and walk to AT&T. ACCESSIBILITY: I believe there were stairs leading to a higher level but they're not that high and I don't recall any wheelchair accessibility. However the higher level wasn't that big so they can always bring the items down to you if you need them too. There's also a bathroom inside the store, big plus if you're staying there for a while! read more

Marco is the reason why I love AT&T. He is a benefit to the Burbank store and helped me out in 10 minutes. Thank you for being such a friendly and accommodating person. He deserves a raise! read more

Marco was great! Got me in and out in about 5 minutes! Store was clean and felt safe

The best experience (no overstatement ) of all AT&T visits. I am thankful to the manager Percy for not only meeting me and other customers with polite smile and quickly clarifying what we needed so we wouldn't waste our time but also for referring me to the best AT&T employee Michael (no exaggeration) . I was going to buy cheap (not really) flip phone as a back up until possibly my wet phone and data would recover ( in the rice :) ). Needless to describe how frustrated, hectic and nervous I felt entering the store because of spontaneous and unplanned situation. Luckily for me, I got the most helpful, patient, honest, respectful, not pushy and not dis-informing employee. He offered me much better solution, which saved me money and time. He made sure to complete and connect me to the service before I left. He kept me from wrong decision, was so knowledgeable, fast and courteous. AAA+++++ for being such an awesome person and professional. Thanks! read more

I went in the store to upgrade my phones (2) from Samsung S9 Plus to iPhone 12 Max. Natan assisted me; he is very helpful, knowledgeable and an all around nice person. If I ever need to go into this store again I will definitely ask for Natan. I really appreciated his help. read more

So far the worst at&t store I have ever been, employees are very rude to costumers and also messy with their costumer contract files. Don't bother coming to this store, is not worth it. read more

Outstanding. I have read all negative reviews before I came and I expected to have a hard time. On contrary. It was the best experience of such sort. Nathan, Richard. Guys, you are awesome. Your professionalism, your attention to details, your personal skills, your attitude, your genuine and sincere desire to help didn't go unnoticed. The second time I came I was greeted by name as we were old friends. Thank you, guys. I will see you again anytime I have ANY questions about my phone. I know - you are there to help me. Happy New Year! read more

I recently just cracked my screen and now my phone isn't working so I went to AT&T with the assumption that they would fix all my problem and I was looking to renew my plans with AT&T. Before I went to fix my phone I stopped by wetzel pretzel to get two pretzels cause I was hungry. There was a deal for 15GB for the price of 10GB and was confused about there deal. What happened next shocked me. This girl at AT&T just grabs my pretzel and rips it in half to show me an example of the 15gb plan. Not only did she make an example of the plan she made an example of me in front of everybody. If you love pretzel don't go to AT&T. I know it was just a pretzel but what if it was someone's baby. Never coming again thank god I have Verizon. read more

AT&T Store - She had the audacity to touch my food - Mobile Phones Near Me - Burbank, California

the customer service at this store is horrible and james the guy that works there is arrogant and condensending on top of not providing even menial customer service and to think my husband has cell service with them and we have our internet and tv with at n t. we have had problems before.... it never ends with this store this location. when you go in and ask for an iphone cord ( by the way they sell iphones) and then you get sold what you thought was what you asked for and when it stops working less than 30 days later and to be told by james the employee there that its not an apple cord so what did i expect from a knock off. james actually made a refrence to good year tires and buying knock off from a mexican.( his words) i paid $25'for this non apple cord not $5. oh and was told since it had been 14 days was nothing they could do. oh did i mention my husband and i have other services with at n t. stay away from this location and james. good looking guy poor customer service!!!! read more