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    AT&T Store

    2.6 (256 reviews)
    Closed 10:00 am - 8:00 pm

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    I just walked into the store to check the out the new iPhone in person as a loyal att customer. The man pictured looked me right in the eye, like quite literally stared and said nothing. As soon as a white woman walked in after me, he says before she can enter the store well enough, "we'll be right with you." I was close enough to him at the time viewing the cell phone cases he was sitting in front of and said aloud, "I'm glad you were able to tell her that. I guess I was invisible when I walked in." I then left the store. Racism at its finest. I decided to walk back in and get a photo of him since he's so happy to be racist, I thought everyone should see his face with this review.

    Thank you Nathan!!
    Martha A.

    I came in to the store. Nathan was my sales person very helpful. Very patient with us explained details on the phone prior to this. I had been to other Tmobile's and they weren't as detailed and patient as Nathan I will continue coming to this location and definitely we're gonna transfer the whole family over. Finally we found somebody that explains everything in details. Three phones Yeiiii

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    6 years ago

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    Page 3 of 7

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    Review Highlights - AT&T Store

    I've only decided to stay with AT&T because Nathan worked his magic and wiped out all our problems.

    Mentioned in 5 reviews

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    Verizon

    Verizon

    2.8
    (413 reviews)
    1.1 mi
    $$$

    All I have to say is Andrea. I owe her my sanity. I went in with an astounding amount of issues,…read moreones that I didn't have the energy to deal with over the course of 2 years since my parents passed. But my cousin went "missing" the night before and when he resurfaced the next morning, I found out he had been sold a prepaid phone 2 days previous when has a plan for his flip phone on my account. He is 65 and has special needs, so he honestly had no idea what he was doing. I instantly wanted to see red because this was one more complication in my life, but I realized that he was clueless and the person he spoke with probably was too because he can't articulate certain things. So I tried to keep my irritation contained now that I was in this pickle having to sort out all the things I didn't want to, but was sort of thrust into unexpected. I walked into the Verizon store in Burbank and was already feeling edgy. But they put me on a waiting list for help and we went to go sit on a bench. Andrea came over within ten mins and introduced herself as the manager. I started out explaining the prepaid phone situation and then telling her that it took me 2 years to remove my parents from the acct sometime earlier this year and my brother who decided he wanted to go out on his own. I did that online and was told my cousin and I could keep our plans and that's not what happened. Long story short, I ended up in tears between having to explain about my parents being gone and then finding out I lost my plan I had been grandfathered into. Andrea was SO kind. I mean genuinely kind and she truly listened and HEARD me. I seriously hate having to re-explain things, especially when they are complicated. So the fact she heard me the first time and saved me the difficulty meant a lot. I apologized several times for being emotional, overwhelmed, frustrated, etc. She had an employee bring us water and reassured me that she would research all the options to try to help me out. We were there close to 2 hours. She never once passed us off, made me feel like a wreck, acted like we were a nuisance, or anything of the kind. She was able to convert the prepaid phone he bought into his replacement phone (keeping his old number which was important) and attach it to our plan so he was only really out $45 for a month of prepaid service. Fine. Not going to complain there. I was expecting much worse. Then she helped me find ways of reducing the cost of the plan (we had been on a $25 one, and been moved to a $65 one- the exact opposite of what I was told online). She told me she has heard of all sorts of things happening online so it was best to come to the store. She even gave me her work cell number if I need help with anything. I was SO grateful for her help and kindness. I understand dealing with phones sometimes is like one step down from buying a car in all the circles of hell, but Andrea is a solid human being (and would make a great therapist lol). If you have issues, try to come into it with a cool head and she will help you out. No one deserves your wrath especially when they had nothing to do with your problem, and it's not going to help you in the long run. Big thanks to Andrea for restoring my faith in humanity. It was appreciated more than a review could possibly convey.

    I was at the store at 10 am and the manager Amir let one service rep help the other client ahead of…read moreus but didn't get us started on purchasing new phones . There wweeno other people in the store and it's 10:42 , another employee walked in at 10:23 and still hasn't made it out to assist us . Amir still not helping or assisting and it's 10:43 , Mother's Day...no one in line while we sit here. Horrible horrible customer service .

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    Verizon
    Verizon
    Verizon

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    Spectrum

    Spectrum

    2.2
    (111 reviews)
    0.1 mi

    I have always had a love/hate relationship with Spectrum, because of their monopoly on watching the…read moreDodgers. I cannot get Dish, DirectTV, Hulu, TMobile, MLB.TV or any other carrier for the in-market baseball games. Its Spectrum Cable, or nothing. When every other provider offered better deals and promotions, I was just stuck because I love the Dodgers. But when Spectrum offered an alternate way to watch them, via an app, providing you were still a Spectrum Customer through Internet use or Mobile Phone, I went to investigate. And though the first customer service rep tried selling me on an expensive cable package, the manager, Nerses, stepped in and got me the Spectrum Dodger App on great promotional deal. When the season was over and I went to cancel, he went further and gave me good reason to come looking for him when the following baseball season started. So I kept in contact with him lightly during the offseason, and sure enough, when I went back the other day, (Because baseball season is starting again), he made good on his word and got me set up on a promotion for even cheaper than I paid last year, and with faster speeds! While my love/hate with Spectrum over the years, and their monopoly on the Dodgers, may continue, at least now I can attest than I am paying the same, or less, than any other provider could offer the Dodgers network to me--if they actually had the ability to do so. And I owe this to Nerses, who went above and beyond with his customer service. And as long as I continue to live in LA, or as long as he continues to work for Spectrum, then I'll go to him first over any other providers. His customer service definitely got me back in the love side of the Love/Hate relationship I've had with Spectrum over the past couple of decades. Thanks, Nerses.

    I came here a few months ago to drop off an old modem, and the gentleman who helped us was very…read moreprompt and efficient. I hadn't been into a Spectrum store in a while and honestly expected a sales pitch, but there wasn't any of that. Instead, the person who helped us knew exactly what to do. He took our old modem, entered the info into his system, and handed us a receipt with all the drop-off details. Thank you for the quick and friendly service! I ended up ordering Spectrum at our new place and I'm glad I did. I had them years ago but switched to save money. I might switch again after the year of discounted service is up, but at least I know exactly where to go to drop off my modem again if needed.

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    2-3 employees helping 1 customer when I was waiting for 5 minutes.
    2-3 employees helping 1 customer when I was waiting for 5 minutes.
    Merch
    Merch
    Spectrum

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    AT&T Store - mobilephones - Updated July 2026

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