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    AT&T Store

    2.4 (225 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

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    5 days ago

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    4 months ago

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    5 months ago

    Alaina was AMAZING!!! Super helpful and knowledgeable. Helped me solve a service issue super quickly.

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    9 months ago

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    2 years ago

    Because of Gabriel Hencker, we came here. His communication was excellent and he made it easy!

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    5 years ago

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    Page 1 of 6

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    At no time did my wife or I feel pressured on any kind of up-sell with our existing phone plan or equipment.

    Mentioned in 3 reviews

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    Verizon

    Verizon

    2.6(265 reviews)
    0.3 mi
    $$$

    First of all for those who have given a bad review, what's the problem? You are upset because you…read morewere not greeted with strawberries and champagne? These are hard working people and clearly those who gave bad reviews have no idea what hard work means. Having said that, I want to recognize each staff member I interacted with starting with my salesperson Priscilla. Priscilla, you are amazing. I had no intention of buying a phone but instead of selling me, you showed me some things that sounded sensible and great. I decided to go with it and purchase the iphone air. Priscilla should be an envy of other salespeople. So gentle, so polite, so professional yet personable. Did each and every thing she said she would 100%. Not one single complaint can I come up with. As far as management, Julie wow is all I have to say and (forgive any misspells, Meena, Naema, Julie and Priscilla are who I interacted with. One other person but I didn't get her name. She appeared to be of islander possibly filipina decent. I did have a bad experience at that store years ago but the experience now? WOW WOW WOW! I will refer anyone confidently to Priscilla without hesitation. Hopefully you get some recognition from upstairs as in most companies, they just sit there, give orders and have no idea what it is like to be in the trenches like these wonderful people. I challenge you to do what they do for just one single day. You never will though. Give these people some raises, some recognition etc. Thank you and I can go on and on but I'll stop right here :) I think whoever reads this will get my drift. UNREAL these entitled people sorry you had to wait. We forgot you are a king or queen. Do what these people do for an hour. You entitled people are so pathetic I have no words. HATS OFF VERIZON STAFF KEEP UP THE GREAT WORK!

    Went in last night with questions. Rep was slightly impatient and not super clear with information…read more Still better than trying to get help with Verizon's phone support. Additionally, parking is difficult at this location. The lot is small and is typically used as overflow for all of the many eateries and businesses at the location.

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    Best Buy - Pleasant Hill - To the original one

    Best Buy - Pleasant Hill

    2.5(728 reviews)
    0.7 mi
    $$

    Kelly and Josiah were very helpul in the tv section. Josiah helped me with specing out a 55" tv and…read moredeciding between the LG and Sony. I prefer Sony due to natural colors but LG is closer to Sony than it used to be. Sony's UI has always been problematic, and their new google tv interface makes it harder to operate as a dumb monitor to avoid the huge privacy invasions of these smart tvs, including listening to your conversation. Went with an LG for the first time ever due to price difference on Mem Day of $500 and ability to easily operate as dumb monitor. Got Geek squad because I'm in a smaller space and don't want to hassle with storing boxes, mail returns etc. Got tv only installation. I usually do my own, but 55 inch is a little too big for me to deal with. Lead installer was great and done the next day. I had a more uneven interaction with another employee in the tv section. Beware that Best Buy triggers fraud alerts due to ability to resell and 5G does not work well there, making it difficult to resolve since authorization texts don't arrive and calls drop out. Try LTE vs, 5G. I understand this is due to congestion. Deducted a star due to uneven employee and purchase hassle.

    Tried calling store with a question about computer printer repair…read more 15 minutes later the new AI answering program would not/ could not let me connect I went to store in person ( faster) I asked a Customer service agent about printer repairs at their big repair desk He pointed and said get in line there I did After waiting in line 10 minutes later the geek squad repair guy asked me what I wanted I told him He said "We don't repair printers " I told him the Customer Service guy told me to get in line after I said I wanted my printer repaired He looked at me, shrugged his shoulders, and walked away I ask the customer service guy for the manager to make a complaint 15 minutes later, a woman walks up, does not identify herself as the manager, and he asks me what I want I told her about the Customer Service guy and the repair guy She says you should've called first I told her I tried and she said everyone in the store knows you can't call into the store for help. It's a corporate decision. We have nothing to do with it. She said the division managers have all complained to the store manager about the AI voice, but nothing is being done ever because of a corporate decision I told her YELP recommended this store for Repairs and she said sorry I asked her if she could tell me where I could get my printer repaired and she said no I can't. Would you like to buy a new one? After this long conversation, I asked her who's the manager here and she said I am she had not identified herself as a manager before that Verdict ; Absolute failure, trying to reach at the store by phone and the people who work there know it Service at the store? Clock in-do as little as possible Clock out Conclusion? No one at corporate or at the store gives a damn about customers And I'm still looking to get my prayer repaired

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    Best Buy - Pleasant Hill - Wanted to rehome it but the technician took the parts

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    Wanted to rehome it but the technician took the parts

    T-Mobile

    T-Mobile

    3.7(15 reviews)
    0.3 mi

    So I love this location,because the customer service is always on point…read more So last week, right after work, I stop in to get my privacy screen changed, when I notice it's oddly quiet and the atmosphere was a little tense. Five minutes after I walk in, a lady who's obviously been there quite awhile, is complaining about, "a chip" on the corner of her phone. You really couldn't assume I was eavesdropping, because she made it a point for everyone in the store to hear her. She complained numerous times, that she had to drop 30 miles to go there, in my mind; I'm like lady I drove 123 miles around trip to get here. So she keeps tearing into the young man helping her, but by those time her kid, started having a bloody nose, but the other associates have already started helping him by giving him paper towels to stop the blooding. She finally calms down and starts speaking to him with more grace and respect. We all know, a chip on your phone is user error and that isn't T-Mobile's fault your entitled ass dropped or bumped the phone on something. When my turn finally arrives, the guy who fixed my phone previously whispers, "You missed quite the show earlier", I respond, "Yeah I can see that the show finally calmed down". I mean we all have problems in life, but this is T-Mobile, not your therapist or therapy session. The folks here can't fix your personal issues, they can't change the fact, that you're clumsy or entitled. They can however, provide you with great customer service, which is what she and I both received that night. So keep it up y'all, and ignore the negativity and the bad reviews, because honestly it's all about our attitudes. It was bad moment, someone took and projected as their whole day being ruined.

    I have to say this location is on point with the customer service. Every time I visit this…read morelocation, I am meet with friendly and professional service. I have visited other T- Mobile locations and the staff have been nice, but the Crescent Drive location is excellent.

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    AT&T Store - mobilephones - Updated June 2026

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