I love the customer service at this location. AT&T customer service is a run around with no end in sight. I decided to make an appointment I was trying to fix an elderly friend's phone. He locked himself out of his IPhone the employee told the best route to go. After getting the phone unlocked the same employee hooked up the phone and off I went to return his phone. A week later he lost the phone, back to AT&T to set up the new flip phone. I was able to do pre paid plan, life was good until he just couldn't learn how to use it. The nursing home found the IPhone, back to the store I went. A new employee Emanuel switched service back to the IPhone even with the screen not working. Well about a week later his phone stopped working. The prepaid plan didn't auto renew after a good two hours trying to pay and set up auto pay was impossible! After being told I had the wrong pin which wasn't the case I made another appointment. This time Marco was helping me he went out of his way to get the auto renew working before I left because yes he ran into issues and explained how to set it up. I think he recognized I was over this phone and the customer service on the phone. Marco said if he could help people who walked in then he would do the payment set up. He didn't have to go the extra mile but he did. It has now been a week and the service and phone are still working! I just really want the owners of the store to know they have a fantastic team at this store. These guys were seriously amazing, and that can be rare In customer service. I honestly was going to offer them an electrical apprenticeship, but then who would have fixed the phone. I'm really hoping this reaches someone in management these guys need recognition and a raise!! Jean Denny read more

Shoutout to Amy : Who disconnected my fathers line. (who was traveling out of state, headed out of country) THEN JUST LEAVES. Clocks out, and heads home after telling me "I'm going to the bathroom. Be back in 4 minutes." Then let her co-worker deal with HER MESS as she drove her way back home to Littleton. Solid job Amy read more

If I could give this store a negative 100 I would. 3 months ago we went in to trade my sons iPhone. ASHLEY from the store (98th Huron, Thornton Colorado) told us they were running a promotion. If you trade in your phone, you pay monthly for the iPhone 13 with a FREE Iwatch. Awesome deal right!!! However, we wouldn't use the Iwatch. So I told her we just wanted the Phone, ASHLEY said you can't you have to get the promotion (w/Iwatch). OK, then we'll take the promotion. Well 3 months later I am paying $50.00 a month for this Iwatch we never use. Went to the store to dispute this with the MANAGER and she basically said you got a good deal for an Iwatch you never wanted, but paying for. This should be criminal! THANKS AT&T for the horrible customer service. read more

There's a lot of options for AT&T in the area. Do NOT shop here. I went in to pre order a new iPhone and was told by the store manager they'd hold it a period of days while I was out of town along with the watch I wanted. A few days later I got a call from another staffer warning me they were giving away my phone despite the fact I had an agreed date to pick up the phone. Eventually they finally agreed to hold the phone I returned,. The day I showed up I was told the district director took ALL the reserved phones to a different store. So this guy screwed all the customers that had wasted their own times pre ordering. Why do people like this have employment? Everything about this place made me thing I was getting lied to the whole time. Definitely recommend going elsewhere. read more

As for ATT, I absolutely LOATH them. I tried switching to ATT because Verizon is getting expensive. However, It has been a NIGHTMARE. So much so that I cancelled my service within 24 hours of switching and went back to Verizon but now a month later I am still dealing with this nightmare. So, now I bet you are wondering why I am giving them 3 stars...The ONLY reason they get any stars is for 1 person only. That person is Donna Lewis! If I could just give Donna stars it would be 10/5. She has been a huge rockstar when it comes to trying to help us fix what ATT screwed up. The sales associates get paid on commission and she has spent countless hours working with me to fix the problems. (She doesn't get paid for that). I won't go into everything but let me just say that Donna has been a life saver. She helped us get back our lines that ATT was holding hostage after they screwed up transfers. She helped me figure out pin numbers and ssn number that the original sales person falsified. It's been an ordeal. I can't thank Donna enough. Once this final hurtle is resolved I can go on for the rest of my life without ATT. I however, do hope that if for whatever reason you want ATT or shop at this location... ASK for DONNA! She is sweet, a great listener, goes out of her way to make sure that you are well taken care of, she thinks outside the box to correct issues when her own customer support team will not help, she is trustworthy, and an all around amazing human! I hope amazing things come to Donna! Donna, I cannot thank you enough for all that you have done in helping us. read more

i was actively deceived and given the wrong information and this charged more than i agreed to. jay gave me the runaround denying and gaslighting me about what he told me and then their manager said they couldn't help or fix something on my account (which is absolutely a lie as i've had similar problems fixed at a different location) and gave me a number so someone else can do their job for them. don't come here, they won't actually help you and will tack on fees and not tell you until much later. tell me how a 70$ bill became 102$ edit: they are lying about insurance being required for the first two months of getting a new phone. i called at&t directly and the woman on the line had no idea what i was talking about and checked the promotion extensively and there was nothing saying you have to get insurance. i was credited by att but dont let these people lie to you and fool you!! they really tried to lie to my face!! dont come here and especially dont talk to jay or store manager vanessa!! read more

Faye was awesome, she helped us get switched over, new phones and earbuds and I'm paying less than I expected. I will specifically ask for her by name every time I go to the store. She is the best! read more

They say they open at 10am, it's 10:30 and they are not here. Absolutely ridiculous. They just lost a future customer.

Ok, here it is. I've been buying my phones from this store since 2009 and the service is amazing. Kevin Murray, branch manager, and his staff are super patient and I've gotten my money's worth over the years. I just stopped in today after accidentally wiping the info from my phone while backing up my data (don't ask) and couldn't figure out how to synch all my email accounts & calendars. 5 minutes in the Spring Mobile store, and I was set. I keep thinking they are going to lock the store doors when they see my pull up but, even after repeated visits due to user error, they are very patient. And very knowledgeable! Thanks Kevin & Team. You guys rock. read more

This store was ok, was sent here after another AT&T was rude and sent me elsewhere. The three people working there were all less than enthusiastic and were focused on watching TV. The man who helps me with my phone didn't even turn it on or set it up and put on my screen protector on incorrectly and incompletely leading to the side shattering... not great but not horrible read more

Very unhappy with these guys. I was one of the many who bought the note 7 that was recalled. When I returned the phone they said they were going to issue a refund for what I had paid. Never came. When they re released the note 7, I payed for part of it again. When it was recalled, I turned it back in, and again they said they'd refund my money. It's been months since and have not received money back for either. I keep getting the run around. read more

They are clearly retail store and do have all the accessories and phones you could ask for so product is great and i enjoy using AT&T. BUT I've gone here 3 times now and not once have been treated kindly. One time there was one employee working and he was on a personal call on his cell the entire time he was "helping me" didn't say anything to me except for what can I do for you.... most recent time, we went in to pay off the balance of my actual cell phone to bring the bill down. Employee asked why we want to do that and once we told him to lower our bill he seemed so irritated and didn't want to give us the time of day. Then once he ran our card he says with very rude attitude " next time just do this online you don't have to come in"...?? Just beware is all read more

Incredible how bad their customer service is......won't come here again, on the phone with AT&T phone customer service, they are professional unlike this store!!!!!!!!! read more