Earlier this week, I called the Massapequa location to inquire about their Black Friday promotions…read more I first spoke with Alexis, who was incredibly helpful over the phone and made the process much easier before I even arrived. When I came in for my appointment, I was paired with Mark S., and his customer service was truly exceptional. He was patient, informative, and genuinely invested in helping me find the best option. Not only did he secure a deal that beat all major competitors, but he also took the time to explain everything thoroughly and clearly. Although I haven't committed to services yet, I felt compelled to share my experience because it exceeded my expectations. I highly recommend visiting the Massapequa location and booking an appointment with Mark--you won't be disappointed

Sadly after sitting around and waiting for 6 customers for my turn. I went to this location 5070…read moreSunrise Hwy in massapequa. to resolve an issue with my phone being on SOS due to SIM card issue and the gentleman that helped me paid more attention to his cellphone than to the issue I was having. i had to repeat multiple times what my issue was He had me dial my phone number and follow steps to connect to a customer service using the stores phone and be walked away into the back room. there must have been a connection issue with Verizon line because the system continued to ask me to enter my phone number over and over again until if finally disconnected. I had to ask some one else to call the guy that was helping me from the. ack room. when he came out i told him what happened and after a few attempts to get me connected to a rep he finally was able to do so. I asked him to stay around because I would most likely need him again but he was still paying more attention to his text messages and walked away...surely enough the customer representative on the phone asked me questions that I wasn't able to answer and asked me to remove the SIM card something I could not do because I had nothing small enough to help me get it out. By this time I asked for someone else to help me because the person that was supposed to be helping me was in the back room hiding and probably still texting. I had a very disappointing experience at this location, there was no care for customer service. I would give zero stars if I could.

Fast and reliable. If you need your phone or laptop fixed tak it early some times you can get it…read moreback the same day. Frienly staff

i called this place in advance to make sure they had an lcd for my galaxy s4 cdma verizon version …read more the guy said yes . amityville is far place from where i live. i live in stony brook . so i had to make sure before i went . when i got there he took a look at my phone and said there is two versions of of the verizon lcd . im thinking in my head im like ok... so i called a few other repair shops to see if that was true and they said no . there are two versions one for gsm and one for cdma. so im pretty sure he had the gsm version and made up some bs story about having two versions of verizon cdma. will not recommend anyone to this place.

Took my Samsung Galaxy cell phone there yesterday..I dropped it had a cracked screen..it worked…read morejust kind of sad to look at as it was fairly new. I waited, he fixed it, great repair job looks new, no problems, clear screen (not cloudy as I read some replacements can be) --Very reasonable price too--very polite guy. I'll return should I have a problem with another cell phone or laptop. thanks

From the owner: Welcome to FixMaster, your ultimate destination for top-notch phone and computer repair services…read more At FixMaster, we pride ourselves on having a team of highly skilled and experienced specialists dedicated to fixing all your electronic devices with precision and expertise. Whether your phone has a cracked screen, your computer is running slow, or you're facing any other technical issue, our experts are here to provide fast and reliable solutions. With our commitment to excellence and customer satisfaction, you can trust FixMaster to deliver professional repairs that exceed your expectations every time. Experience the difference of having true experts handle your device repairs at FixMaster today!

I got my iPhone 8 screen fixed from here and they sold me a defective screen my screen keeps…read morejumping form app to app and has a mind of its own I wouldn't recommend going here!!!! Screen also breaks easily very cheap job they do !!!!

I like honest. My daughter cracked her iPhone screen, and…read morewent in for a fix. They took a look, (for free) and told her that it actually got water in it too so fixing the screen would be a waste of money. Thanks guys...........you could have charged for the estimate, and/or charged for a screen repair but you took the high road...........I like honest.

The guy who works there could not be more helpful. Also, he is soooo handsome. I get all tingly on…read morethe inside when I go there. What can I say, he is "GREAT".

I thought the service was amazing, I have been with Verizon for 40 years. There prices a thru the…read moreroof and try to reach a confident Agent, when you need help is impossible. Anna was so helpful and patient with all my concerns and questions.

Its insane for a legacy Corporation of over 100 years old!, an International Company like At&t…read more would allow their stores to bamboozle customers. My nightmare started in March 2025 when I went to this Massapequa store on Sunrise Hwy and brought 5 lines from Tmobile. The salesman and the manager promised to best my grandfather Tmobile plan of $250 after tax. Shameless salesman guaranteed their first line responder plan: for around $198 before tax, 5 free phones with unlimited data & text. Complete scam artist; turnout the phones were not free; data were not unlimited etc and my fist bill was $758, second $580, third $365. Two managers at different Att stores in Manhattan were disgusted for the deceitful treatment that I received in Massapequa because no current plan can beat what I had with Tmobile. They couldn't remedy the situation and advised me to continue reaching out to Customer Care. After 90 days of fighting, managers at Massapequa are nevrr around, same for the disgraceful salesman. Customer care was no different, even worst. This nightmare with At&t cost me for only 3 months nearly $7,000 total including 5 phones. The salesman took my 5 Tmobile phones which he was not supposed to since the plan did not require. Customer Care @ At&t can't find where the phones are since he, the salesman said he sent them to Corporate. I went back to Tmobile after 90 days, and since the Att salesman kept my tmobile phones; I had to buy 5 new phones; but the Customer care from Tmobile was unbelievable and helps me during the transfer back with discounts to compensate for the lost from At&t, since I was a Tmobile customer for over 15 years. I had to acquire an attorney for help. Unbelievable.

My son and I just had a fantastic experience at Verizon (Wellwood Avenue). Ray assisted us on…read moreupgrading to an iPhone 14. The transaction was seamless. We arrived at 7pm and left at 7:40pm with new iPhone 14. Thank you Ray for your knowledge, patience & professionalism.

Just happen to stop by a Verizon store to inquire about switching from my present situation . . …read more they had me at "yes, let's see if we can help you and find the best deal/plan" for your situation". Have been to a few other places (even within the Verizon stores in Lindenhurst area)this location just gave off such "positive vibes" that I knew I can trust these gentlemen to give me the best plan and saving a good deal of money! And they did!! Thank you, guys!!!!! You make doing business a pleasure!!!!

I had a wonderful experience with mark he handled my trade in flawlessly he is very knowledgeable…read moreand pleasant to deal with I highly recommend this location

Stopped in here today to inquire about getting my iPhone camera lens repaired. The gentleman who…read moreassisted me was polite and helpful. He looked at the phone and advised that the issue was with the case - not the camera. He showed me the parts and cleaned the phone. No charge. Truth is- he could easily have scammed me and I wouldn't have known. His honesty is so refreshing - if you need a screen repair- you deserve honest and efficient service and he deserves your business.

I was having a major issue for weeks and they were Super speedy and helpful would recommend time…read moreand time again !

I left my phone to be repaired. The next day I was suppose to pick it up at 3pm. When I arrived,…read morethey said 2hrs more. 2hrs later, I called and they asked me to give it another 1hr. Work appeared fine. This place never opens at 10am despite it listed as the opening time. I even called on friday and was told it opens 10am on monday, to which I said I will see you at 10am on Monday. Get there 1028am. No lights on. I paid for a replacement item, originally told it should arrive Wednesday. On Wednesday they said it was delayed for Thursday's holiday (Juneteenth). Called Saturday. Was told item still didn't arrive and that they would call me when it arrived. One week later I called, they said they had the item but there's no note to inform customer. The item ordered was suppose to be in connection to the original issue that brought me in. After the previous work they completed, there was damage to speaker resulting in the other person having difficulty hearing me. However once again, I was told there was no notation of that. How convenient. Whichever worker assisted me today was on a personal call when I arrived. He never hung up entire time I was being assisted. Last time I will use them for any services.