A shout out to Jose F who helped get my iPhone working again. I was having cellular issues & he took the time to figure it out & get my device working right. I've been to this particular AT&T location several times before & have always left satisfied with the service. Once again, thank you Jose! read more

11 people in queue. One to two staffers on the floor. A manager (?) in the back room. A woman 'stocking' in the back room. As we walked in, 2 employees walked outside on lunch. Why the heck isn't a manager and stocker helping? she came and talked to me and apologized, but went back in the back room. Get you 's' together AT&T. a lot of ticked off customers here. read more

I went in today to get cell service set up through them and a new phone. After everything was said and done and I had him and the manager for over every detail with me, I was quoted $150 for my bill every month but just saw the bill that they just emailed to me and it's almost double. They fucking scammed me. I need to get my money back. Specifically it was the employee named Saad Khattak that screwed me over. read more

Saro and all att agents are useless. Att plays games. Endless games. Shame. I would leave att with my 3 lines today. They do bad business. Poor value and customer service. read more

Yes, as a corporate store it is busy and wait times may be very long. I accept that to simply be how things are nowadays. I can only speak to the customer service person I dealt with, but Nick did his very best to help me with a complex and involved issue. When he was unsure, as my situation is complex and unusual, he asked or called to learn more. Ultimately I will need to return during normal M-F business hours (coordinating with an outside department) to finish resolving my issue but I was very impressed with the effort Nick put in to getting my issue handled. read more

The ability to call and speak to a live person is nearly impossible without having to lie and manipulate the Ai system or robot operators. It is ridiculous to say the absolute least. Trying to handle stuff that isn't available to handle online and zero ability to do so. Switched services and glad I did. Never going back to ATT for anything except leaving bad reviews wherever I can. read more

Terrible service waited two hours with 7 ahead of me Left after no help little help with no service read more

Today I went in for what should have been a 30 second conversation about returning a phone for a trade-in. The only two associates told me to wait, then proceeded to help the only other person in the store for 30 minutes, they never even bothered to stop for even a second to at least ask me why I was there. I've been here half a dozen times over the years and this is how it always is. read more

Horrible wait times with no assistance. We were told one person was ahead of us, and then an hour of waiting with no help or any employees checking in after I spoke to them. They started to take people after me who came in, then said we had never checked in. Why did no one explain the process when I spoke with them? Very unhelpful employees who didn't seem to care at all about the inconvenience or my own time. read more

I usually dislike going into phone service places because it always feels like they're trying to sell you something you don't need. But Saad, the guy who helped us was honest and straight forward. Gave me the most cost effective option to get my daughter's phone fixed and upgraded. Ask for Saad if you want good and honest help. read more

Wasted 8 hours of my life in here trying to sign up for a new cell service. Nick, the sales rep, made several errors that led to me getting invoiced nearly $400 as opposed to the $160 that I signed up for. Came back to the store to fix the situation. All the employees just sat around and watched me sit on the phone with customer care for nearly 2 hours. Finally asked for some help with handling the situation once the call dropped and Nick's suggestion as a "sales" rep was to go with another cell provider than them. Zero customer service I feel like none of them knew what they were doing. read more

Horrible wait time was there an hour and a half before i got up and left. 12 people in line and only 2 people working during a holiday month. read more

Jose Farfan was fantastic helping me today, he went above and beyond. Highly recommend.

almost nobody was working i'm not sure if everyone went on break at the same time or they have no sense of urgency but i came in just to pickup a phone i had ordered to the store online and was stuck here for what seemed like forever. terrible location, terrible management, and worse employees. read more

Lloyd is the BEST!!! He has been the most helpful AT&T rep I've ever been helped by. He is extremely friendly, relatable, kind, and knowledgeable. He should be promoted. I usually get a younger lady who's rude but Lloyd changed my expectations of this entire company -- not just their corporate store in Folsom. Thank you, Lloyd for being the best of the best. You've truly been helpful when no one else seemed to care. read more

Today, I went with my son to this location .My son needed help to apply a new strap to his apple watch which he bought from Amazon. Nick was a great help. He spent over over 45 min to do that job eventhough it was a free service. He was patient , efficient and offered a great customer service. read more

Be prepared to wait. We waited over an hour and a half to talk with someone. Understaffed and not very efficient.

I have been switched over to first net for over 3 years now and I have had the worst service my phone disconnects and doesn't work through out the day I can't get an agent on the line to help me resolve and had to spend the entire day in the att store just to get my service working again. I have two phones and both just stop working cannot make any calls only emergency calls and they never compensate me for all these reoccurring problems I don't recommend first net through att read more

I'd like to express my sincere appreciation for the outstanding service provided by (Majd) at the AT&T store in Folsom. He was professional, friendly, and efficient in setting up my home internet. I highly recommend working with him for any AT&T service needs!" read more

My husband and I went in to trade-in our phones for upgrades. Our sales rep, Gianna, was amazing and super helpful!! However, Roberto lied in order to get us to sign up for DirecTV Stream. He told us that by signing up for a 5-day free trial, the $35 upgrade fees would be waived, and that the advertised $64.99/month price included a receiver. After looking into the account, the receiver was an additional $15/month. We called DirecTV to cancel subscription after two days because we noticed an $80 charge. The DirecTV rep informed us that ATT does not charge upgrade fees with trade-ins. It's one thing to upswell customers but lying to do so is wrong. We will not be going back. read more

The worst customer service ever. Waited 2 hours just to drop off a trade in. Employees were on Snapchat and Instagram instead of helping customers. 2 people working on 1 customer at a time. They worked then went to the back and took a long break. This place is a joke. read more

Jose was VERY helpful. It just so happened he helped me and is the manager. He answered all of my (many) questions. He was patient and knowledgeable about the iPhones as well different plans offered. I left with the exact phone I wanted (thankfully it was in stock!) and he helped me save a little money each month on my plan. I ended up having to come back three times (to no fault of the staff) and was helped by two other gentleman who also were able to resolve everything quickly which is REALLY helpful when you have a toddler. Three visits in one day isn't ideal, but the staff was fantastic and I'm happy with the customer service as it can be really hit or miss with ATT/cell phone stores. Thank you so much! read more

I took my son in to upgrade his phone today. We had a really great experience with Lloyd who took care of everything we needed. He was knowledgeable and professional and we enjoyed a conversation with him while the phone was in the set up process. My son commented after on our way to the car that Lloyd should be promoted. I quickly agreed! Thanks Lloyd! read more

Went in today and received amazing service from Kevin. He was very patient with us while we tried to figure out what new IPhone to get my dad. Easy process, someone was outside and took down our name. A few minutes later we got Kevin to help us out. read more

This review is in regards to the service I received from employees at this store in setting up my internet and TV service after moving into a new apartment. I worked with Chester, and Vision for a short amount of time. During my initial call with Chester, he outlined all my options clearly and did not try pressure me into buying an expensive package, instead, he listened to my needs and suggested the best package for me. Afterwards, I experienced some issues with my billing and he provided excellent and clear communication with me throughout the troubleshooting period and resolved my issue. I highly suggest this store based on the the excellent customer service I received from the employees at this store. After sharing my experience with my friends, they could not believe the level of support I received from this store! read more

If theres a supervisor out there i implore you to read this. I went in to get a new phone cause I had an upgrade. There was nobody in there so this should have been fast. I told the salesperson why i came in and made it clear from the start that I just wanted to upgrade my phone. Ignoring that, the first thing he asked was what I had for Internet, he said oh let me check and see if fiber is available at your address...I said "no I just want the phone" (hadn't even looked at phones yet or chose one)...he completely ignored me and went ahead and looked it up anyways (I didn't know what he was doing on his iPad I figured he was looking my account up). He said you do have fiber available and gave me a look like it was supposed to impress me or something...it was very arrogant and I was irritated that he wasted my time on something I clearly said no to. 20 minutes and still hadn't looked at phones...I wanted the Galaxy, he argued with me to get the pixel. We sit down and he launches into all these other things I should sign up for (Each one I said "no I just want to pay for my phone and leave"). And, each time, he went forward and looked them up anyways or argued with me or said "what if i can save you money"... This process seriously took 40 minutes cause of how he couldn't let it go...(my poor little girl) i even said " hey man, i need to get her out of here" multiple times but he'd still push forward and not acknowledge it OR he'd say "well here let me just see" being super dismissive and eventually give me a cocky eyebrow raise about some negligible price decrease like he was saying "see, what do you think now huh?" like i should drop down and apologize for doubting his "skill"..he seemed like he was a narcissist... "what if i can save you money"...i dont care about a few dollars a month, i care about feeding my crying child...finally (after an hour and 10 minutes) he goes to get my phone, which of course they dont have, so he goes back to get the galaxy (the phone I originally wanted), but instead of just setting it up and letting me pay like I was asking, he gets up and roams slowly about the store bringing back a mountain of accessories and starts typing away saying nothing..I say "I don't want any of that"...he proceeds to say "what if I can save you money" I'd say "no"...hed say "im just gonna check" (or hed say nothing) and start typing... same story as before...my kid is clinging to me saying "daddy I'm soooo hungry" while he protests with me about why i "need" all these things (i.e., "the phone only comes with the cable, are you sure you have the right port, It has to be USB C...this is USB C, here let me go find the old usb so you can see the diff") FINALLY he shows me my total while pointing out the tiny dollar amounts he's saved me, chest puffed out, explaining how HE was "able to do this for me"...what a hero (daughter still crying, and not tantrum, she was "sad", hungry, and was getting scared we woudnt have time to get the ice cream after dinner that i promised her and im hugging and patting her head telling her it will be "ok" while this clown keeps going on ignoring the situation)... I pay and stand up to leave when he then says he needs my card again to complete my enrollment in autopay...the actual f? I SPECIFICALLY TOLD HIM I didn't want that...apparently this dude not only signed me up for autopay, but also for new internet, a job discount, a trade in rebate, and a protection plan. He then went on to explain the list of things I now had to do to receive the price I just swiped for. At this point, faster to just go with it (with 0 intention of doing the extra tasks id need to receive my whopping $25)...kid still crying, he started going into the days available for installation for my unwanted internet and wanted to go over the various options/plans..I picked the first day available and said "give me the cheapest one" and walked out while he was he was still talking...2 hrs and 10 minutes later. My daughter had her heart set on red Robin cause but when we got there it was PACKED and she had to settle for something else, and she didn't get the ice cream I promised her cause we had no time...I felt HORRIBLE for her. 0 empathy, not listening to his customer, arrogant, only concerned with selling me stuff and F my experience there, sneaky and shady, acted like I should be "thanking him" for all the money he was saving me...he did not give one crap...as long as he got to tack on whatever he could..I will NEVER go back to this store..If there's any manager reading this that has any sort of care , I'd love to talk to u..this is the tip of the ice berg, theres wayyy more but yelp only lets me write so much... read more

I recently had my phone activated and had a screen protector installed. The screen protector was put on crooked and when I went back two days later to have it replaced, they refused to take care of their shoddy workmanship and requested that I pay to fix their mistake. read more

AT&T Store - Photo showing that the screen protector is not cracked from my actions, but crooked due to AT&T's bad attempt at putting it on. - Mobile Phones Near Me - Folsom, California

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Not a fan of this AT&T location. Multiple appointments made and told at least 20 minutes wait before the next associate is available. It took me nearly 3 weeks to active and trade my phone. I was tired of making appointments and dealing with this store. I decided to drive additional 30 minutes to the sunrise location no appointment just walked in and got my new phone set up within 30 minutes. Not sure why this store is it so hard to deal with to do a simple trade in I was told once I got my new phone I can stop by and just drop it off. I can't stand how multiple workers are behind the counter I'm sure they assist with walk ins and/or managers but some acknowledgment would be nice because all I know is your standing around laughing showing each other videos which I see you do. read more

A: they do not divulge of your carrier lock. Makes it impossible to go elsewhere for another service. B: even though your phone is paid off, ATT will NOT let you get it unlocked (Carrier lock...aka sim card) C: 4 trips into the ATT store at Palladio still no results..."there's nothing we can do" Really? D: 4 trys on line, says device not paid‍ really? Have a copy of bank statement and reciept from store(Folsom, Palladio) still, nothing they can do. REPEAT...do not get ATT E: my mom who has been recently widowed, is who is having this horrible experience with them. And you would think ATT would show a little compassion and willingness to help. Big WRONG Goes to show you how big companies have no heart. read more

I made an appointment to turn in my son's old phone and to have a new glass screen protector put on my grandson's phone. I had a really hectic morning prior to arriving for my 10:00 a.m. appointment. I felt like I was about to break into tears due to the stress I was under, which was not related to AT&T at all. The gentleman who helped me was Lloyd. He was so kind and helpful and totally defused me and made me laugh at my crazy morning. He actually said that my problem was that I do too many things for too many people. Thank you Lloyd for understanding and helping me to see the bright side. I appreciate you! read more

Janet was extremely helpful and easy to talk with. We came in to identify some issues my fiancé was having with his cell and she helped us use insurance to just replace his phone! Up-sold a bit and offered us some promotions, as a great sales-woman would do. When we're ready to jump to ATT TV she will be the one we call! read more

I was told in store that I would be getting comparable Internet to what I had through Comcast for a lot cheaper. Once it was installed, however, I couldn't get on to my work VPN. Come to find out, I had 75mbs with Comcast and this store location sold me 18. I wasn't able to access work VPN on the slow bandwidth, so upgraded for more money to the highest ATT offers: 45 mbs. So now I'm paying slightly less pricing than Comcast for about half the bandwidth. Here's the kicker - at a speed test, im only downloading at between .55 and 3 mbs. ATT has now sent 2 techs out (2 days wasted out of my life), upgraded (my pocket) the bandwidth, rebooted, switched routers, and I can't access my work from home. I'm paying $150 a month and driving to Starbucks to use their internet. Further - on the 2 days we've had storms this month, I didn't have TV service. Avoid ATT. You don't think customer support gets worse than Comcast - but it definitely can. Update-AT&T charged me $450 as a cancellation fee - even though this local store said I had 30 days - because they couldn't make my internet work. I am cancelling within the 30 day timeline. How's that for customer service!!!! Further Update - customer service informed me that if I go in store, they may be able to waive my fees. I spent approximately 2 hours in store today. Not only was I told I was stuck with the termination fee, but customer service had never cancelled my service to begin with, so I'd be stuck with a bill for service they were unable to provide. This store will definitely bait and switch you. AT&T is not the company they used to be. Further update- I just received a collections notice for u-verse, for the internet I was not provided and which i cancelled within the 30 day timeline. I apparently need to pay a grand total of $292.02 for uverse services I was not provided or they will hit my credit report!!! That's in addition to the $450 direct tv charges!!!! You suck, AT&T. I've been an 8-year customer of your mobile, but who has two thumbs and is switching to Verizon tomorrow? This girl. Further update 2/2017- after complaining with the BBB they said they would fix the uverse account to a $0 balance. Then, I get another collections notice in the mail for the U-verse account I never used. This is insane! read more

AT&T Store - Mobile Phones Near Me - Folsom, California

Got our new phones today what a great help we had by Denys he is the best ever we were having trouble connecting too blue too the in parking lot and saw him going to car and we called him over to get help and he came over standing in the rain and he he got the blue tooth working Thank You so much Denys your the best!! The store site in Palladio store location! Shout to Denys !!!! read more

I rarely give 1-star reviews, but this store completely deserved it for making the customers wait so long. I went in on a Thursday evening to pickup a new SIM card and was checked in at the door. The person who checked in before me was told that he would have to wait about 40 mins before a sales associate would help him purchase a new phone. When I checked in, the greeter said that somebody would come help me in just a few mins (which makes sense because all they have to do is hand me a new SIM card). Last year I received a new SIM card at this store and walked out in 5 mins tops. An hour later, I'm still in the store waiting to be helped. I ask approximately how long the wait would be and was told that they can text me when I'm 3rd in queue, so that I can go grab a cup of coffee or etc. I think that's a perfect idea and I walk over to Whole Foods for about half an hour. I get a text telling me to come into the store, so I finish up my shopping and walk back. I see my name 3rd in line and I stand around thinking I should be helped soon. Nope. Another hour passes by and I realize that I've been standing in this store for a total of 2 hours. The person who initially checked in before me was already fed up and left the store. Finally an associate comes and hands me my SIM card (which took her 2 mins to go into the back of the store and retrieve it). I guess I was just determined to get that SIM card because I have no idea why I put up with a 2+ hour wait for it. There were several associates in the store and there weren't many customers, so there are definite logistical issues here. Many of the associates were socializing and chatting about their weekend plans too, which did not help at all in the customers' eyes. I've already thought about dropping my family's AT&T plan and moving to another carrier and this really didn't help their cause. read more

I'm really mad. Bought two smart watches, confirmed compatibility online and in store.took home and they aren't compatible. Returned the next day and purchase 2 apple watches. My experience doing that was terrible. I just had back to back pregnancies and the guy with name tag TONY but on paperwork named TUNA was discouraging me to get a series 7 watch because " these are for people who are really into fitness and I don't think you need that". I let it go, I was nice. He got to work and told me my tax on the first two phones would be refunded and he asked which card I wanted to put it on. I said "you need my card to do the refund? He said yes so I handed it over. Now I check my account and receipt and TONY/TUNA charged me. Straight up lied and stole $ from me. Then I had kindly asked for restocking fees to be waived he told me they would be. I look at paperwork now and they were not waived. I told him the watches we wanted, the color - 2 black 45 mm series 7. She brought me out 3-4 series 7s (red, green,white,blue) for my husband who was not with me and he brought me a white and gold 40 mm se! I said no, I want 2 black 45 series 7. He gets them, shoes me all the colors again tells me green is very nice and I said I'd like the black ones. He seemed annoyed but proceeded. He asked me to pay tax on the new watch's and I did. Then we sat there in silence, he was working so I was being respectful. Then he tells me we're all done. He never told me the equipment charges, the line costs until I asked him after he told me we were finished. He told me to set the watch at home. I asked questions about number sync and he said it's all god just turn it on and follow the steps. Fast forward to later that night, and the watches don't work. The next morning I chatted with AT&T online and then they connected me to someone about and hour after. I was on the phone with that person from 11-2 read more

ATT, do not use them. They neglect to tell you they put "carrier lock" on your phone. Preventing you from going to another carrier 4 trips into store, and 4+ times on website still won't unlock. Even though phone (phones) are paid for, you owe nothing, they are yours... still no help they claim "there's nothing we can do" really‍ So, since 2/4 we can not get a new carrier.To me, there's something more than very wrong just beware before you sign with them. Be sure to ask about the carrier lock. Apparently ATT is the only service I am aware of that does this. Good luck read more

The worker named beto was trying to flirt with my freind and i and after we left he added both me and my freind on our social medias after we told him no and after we told him we were under age. read more

I did it! I finally left Xfinity, who's service stopped at my phone signal and even that was spotty. Collin and Eugene assisted me with porting over my wife's phone. And it was successful. They are professional and succinct. Thanks again for the help. read more

Kevin is so helpful and was wonderful to work with!! He was very genuine and the entire staff was so friendly, and he offered helpful suggestions and intuitive advice. I would definitely recommend this AT&T location as they care about their customers and Kevin in particular exemplified professionalism and remarkable care for us as customers. We had a great experience and will definitely be back! read more

We went in around 7pm and Stephan was really cool and helpful! All three of my kiddos loved his vibe and how he was upselling items! He definitely had their back! He was really nice and professional and I almost didn't even mind the up sales as it made all of our experiences a great one! We all left happy! read more