I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

Chris Walker is the greatest! Super helpful, respectful, personable and just all around fun. Chris…read moremade the process of getting a new phone easy. He gave us all of our options clearly and helped us choose the best option for us. Definitely will be seeing Chris in the future for our new phones and/or devices. Do yourself a favor and ask for Chris.

They do not take customers in order. They also chit chat with other customers instead of taking…read morecare of the people waiting. A very bad T-Mobile experience. I finally left and went to a different store.

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

Sarah was amazing very informative, helpful and very patient with us even with us taking the kidsread more

Had a data issue with my phone and went to nearest location in The Colony where the customer rep…read morewas of no help and asked me what he was suppose to do about it. A few years ago I had a good experience at the Little Elm Cricket location so I drove there. Not only were they friendly, the two gals fixed the issue I was having and were happy to do it. I gave them a $20 bill for their awesome service. I'll make that drive now and by-pass The Colony location.

My experience today is exactly why I have stayed with ATT since 1990 when I got my first…read morephone.....a bag phone! My daughter needed a replacement phone so we went to our local ATT and we were very happy to be greeted by our favorite ATT representative, Jesse. I'm not even sure we were there a whole 15 minutes because Jesse knew exactly how to get us started on receiving the phone. He is professional, friendly, and efficient. Actually all the representatives in there are, but we knew Jesse would take care of us. Highly recommend this branch and ATT

This store is a complete scam. I was told by the employee that the watch would cost 99 cents, only…read moreto later discover on my bill that she secretly put it on an installment plan and added a completely unnecessary insurance charge of $16 per month without my consent. What should have been around $10 a month is now costing me nearly $40 a month. I firmly believe the insurance was added intentionally to boost her commission, and I was clearly misled about the actual terms of the purchase. This is deceptive and unethical business practice. Do not shop here. Always check your paperwork carefully if you do( they never had me sign nor gave me a receipt) better yet, avoid this place altogether. i hope this review somehow makes it to corporate . This is unethical behavior and i HOPE their district manager is made aware of what these people are doing

Excellent experience. My iPhone screen was repaired fast, the quality is great, and everything…read moreworks perfectly. Fair pricing and very professional service.

I came in to fix my iPhone 11. It was quick and fast. Great customer service fair pricing it took…read moreat least under two hours to get the front and back screen done, and the battery done thank you so much.

convenient operating hours for me to have the time after work to have my phone repaired friendly…read moreexcellent dependable is how I would like to describe my experience doing business with here in Walmart

Brought iPhone 8 to replace battery - when returned to me, the home button stopped working. I…read morereturned to have them fix the home button they broke, but said it could not be fixed. Would not discount or refund money.

Omg. I've had phone issues for MONTHS and went to a computer "guy" who eventually suggested I go to…read moret mobile. Lily was my representative and she was MAGIC. Patient. Friendly. Efficient. I want to take her home with me. She fixed my unfixable problem. 20 Stars.

I had an excellent experience with Mikael at the T-Mobile store off of Stonebrook Pkwy. He was…read morehelpful, courteous, expedient, and incredibly personable throughout the entire interaction. His charisma and outstanding people skills made the process easy and enjoyable. Most importantly, he resolved my issue within minutes and ensured everything was working perfectly before I left. Mikael provided exceptional customer service, and I truly appreciate his professionalism and efficiency. T-Mobile is fortunate to have someone like him on their team!

Daniel has been amazing throughout our process in transitioning carriers. He was patient,…read moreknowledgable and was willing to answer all of our questions!

Karim and Harrison are the best! Very knowledgeable and extremely nice. Me and my daughter had a…read moregreat experience and would highly recommend this location.