I felt compelled to post about my recent experience with Nova as it goes against all the posts Ive…read moreseen here. I walked into the store and my guest and I were greeted with a kind warm empathy towards a dire issue where we needed a phone and quickly as we were leaving the state. Nova went right to task helping us through the turmoil and we were able to connect on some shared experiences and stories. We were in and out in maybe 45 minutes with warm smiles on our faces. Im sorry these other folks had such bad times, I can only speak to my experience. THANK YOU, NOVA!

If I could, I would give them 0 stars. The "person in charge" had serious attitude and would put…read moreall of the blame on the customer until she got on one of her soap box tangents and unearthed what actually happened in a situation. She played dumb until she got called out and even then she would try to put all of the blame back on the customer. She was not helpful at all and had zero resolution besides "this wouldn't have happened if you went to a corporate store". NOTED. DO NOT GO HERE - take the extra time and go to Hadley. I will tell everyone I come in contact with what terrible experience we have had over the last few months dealing with this one woman and this store so they can save themselves the stress and headaches.

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

iPhone 13 Mini had poor connection with charger. Sales rep looked at phone port with flashlight,…read morefrowned, and said I needed a new phone. Went home and, with light from the window and a toothpick, cleared the phone port of a rather sizable ball of lint. No more charging issues. It's sad, though, that had it been someone else with same problem (say, an elderly person), they'd have gotten conned into buying a new phone. I hate people.

Cameron, an employee at Brattleboro's Verizon Authorized Retailer, TCC, checked out my Apple IPad…read morewith elegant simplicity at the store, found no serious issues with it, and answered my questions and gave me information I needed to set up a usage review. I didn't have to wait very long for service. When my problem reappeared in my own home I was able to call him at the store and he suggested resetting my home WiFi and Presto! Everything was OK. I'm not great at knowing how to troubleshoot this technology so It felt very good to be able to find a very knowledgeable and courteous employee to interact with. I rate Cameron five stars!! /

I spent more money on new cables than I spent on getting my phone's USB-C port cleaned in just a…read morefew minutes. $25 may seem like a lot for a quick fix, but I could have spent a lot more money on cables or pursuing other repairs. 10/10 would recommend.

I had a great experience getting my Galaxy S23 fixed by Fast Fix. Definitely fast and very…read morereasonably priced for the repair.

Fantastic and fast service for a reasonable price! The owner is so nice, professional, and so…read morehelpful!

Super helpful, nice, patient, and fair service! They really pulled through in an emergencyread more

AMAZING!!!! That's the only word I have for this place. My phone was fixed in 20 minutes. The…read moreservice was so fast and friendly. HIGHLY RECOMMEND!!!!!

So far so good! Quick and easy repair today. Ready in less than 1 hour. Would come back.read more

Came in to get a new quick charger cable for my iPhone 12. Staff was knowledgeable and friendly,…read moreand FAST - in and out in 5 minutes. These guys have also given me several battery changes over the years (I'm a rideshare driver and it drains my battery fast) and they always do great work.

The only thing I dislike about Berkshire Wireless Repair is that they are very expensive. They…read morewanted $250 for my cracked iPhone 6s screen to be replaced which I felt was outrageous. I found that you can get your iPhone fixed for at least $100 less if you just go to an actual Apple Store. That way it won't even break your warranty and you're getting it fixed by the actual company you got it from. The staff is very kind any time I have had to talk to them and answered all of my questions when I had any.

Craig was extremely communicative, friendly, and efficient! My phone is as good as new. Thank you…read moreCraig! I highly recommend him.

My iPhone battery was getting weak. Craig walked me through helping him order the right one. And he…read morecame to my house to do the repair (in his vehicle). Super easy. Super pleasant. The phone wasn't charging well he cleaned the port. I now have a new-ish three year old phone. For $150. It's a steal imo. And he advised me how to keep the port cleaner (burning my pocket bottom side up). High recommend.

I asked to change the plastic cover protecting my cell phone screen, and after they had done it,…read morethey charged me $50! For something that costs $5 in Amazon. They should list the prices or at least warn costumers. Horrible

I just had the worst customer service experience! My daughter had her iPad screen replaced and an…read moreexpensive screen protector put on here about 4 months ago. I bring it in today because she needs a new screen protector. Well turns out there is a huge crack UNDER the screen protector. The one that is advertised to not break even with being hit by a hammer etc. false advertisement for sure. So not only did THEIR screen protector break, but THEIR screen as well. This is not the first screen protector I've had to fix with them either, my husbands began lifting only a short time after putting it on. They proceed to tell me they are going to give me the screen protector for $15 then. NO. I'm not giving you any more of my money. So he says he will give me the screen protector for free. Well sure now we have a covered screen but the cracks underneath are there. They refused to stick by their product. Even compared it to hitting a piñata. It could break or not. So I speak to the owner and he says he can replace the screen but for $80. Are you out of your mind ?! I'm not giving you another dime of my money. They will not be getting any service from me anymore ever. I urge everyone to watch out or steer clear of this retailer.

Been going to this guy for phone help for 3 years. I first discovered him after reading a review…read moreand heck, he's easy to find in my town on a big plaza. He goes out of his way to help you. A few years ago, my phone charging port was not working right in and I was in the process of getting new phones and changing providers. He couldn't repair it. He hooked me up with a gadget to charge my phone till I got the new ones. Today I stopped by because every time I plugged my cellphone auto charger into my saddlebag port on my Indian Chieftain motorcycle, it knocked the FM radio right out. All FM. I also have had issues in my truck with certain FM stations using these cheapo chargers. I showed Ibrahim when I brought my bike in today, and he said............"I'll be right back". Brought out his auto charger and BOOM. All good. It takes A to C and C to C cables also! It was the cheap dollar store chargers that were causing all the interference. I had also bought some quality in home wall chargers from him when I got new phones. They work GREAT. He sells "the good stuff" but much cheaper than the phone dealers. I bought 2 of these new auto chargers for our vehicles and 1 for my bike. When my current major carrier contract runs out I may go with a service that he provides because he treats you right and makes sure he can help you. If he can't fix your phone, he can put you in something else. Highly recommend.

Love this place! The best prices around for any and all repairs or replacements. Abraham is the…read morebest. He is super friendly and helpful when it comes to explaining the repair process. Highly recommend!