Wow! I just did a quick search and stumbled across this business. It had great yelp reviews and was…read moreclose to the house so stopped by. My iPhone 14 (lightning port) was broken and was quoted $100+ and a week turnaround at a slightly sketchy place down the road. I pulled up and the owner said "Give me 5 minutes. It will cost $20" Sure enough it works now! I thanked him and saw his yelp reviews were what sent me there so I would be sure to write one for him. Highly recommended

Fast and straight to the point. Great customer service. I needed a battery, and it took them less…read morethan an hour to repair. Fair pricing. Definitely would recommend.

I came in with 2 assigned registered phones under my account to redeem my T-Mobile Tuesday gift…read more(blanket) - attendant did not honor my 2 accounts and only allowed me one blanket. Not fair since I am paying service for 2 phones and not be allowed to get 2 gifts!!? He said he needs to be fair to other customers. But that's not my fault they are not here in time to redeem. I'm here now as a paying customer. First come first serve. You snooze you loose! I drove extra 20 min to get to this location cuz other store ran out. I took the time stuck in traffic to get here and get denied to what is offered to me as a paying T-mobile customer! Bad customer service!!

The store needs a better check in process. To many people in the store at one time and customers…read morewho've waited longer got skipped over. They spend hrs on 1 customer at a time. Also, as busy as the store was, the manager never came from the back to assist and help things move along. By all means, select a different location.

Deshay saved my life shoutout, had all the parts I needed and even cleaned out my charging port for…read morefree

I had a screen that got knocked out. Couldn't see anything, but needed to to upgrade to a new…read morephone. These guys were amazing! Popped a new screen on and I was off and running. Took no time at all and the cost was unbelievably super low! Took the stress out of the phone upgrade for sure!

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Sales reps are very slow and helped other people before me even though i was there first. Not that…read moremany reps to begin with and all of them took probably a hour plus while with someone. Maybe it was the clothes i was wearing that made them not want to help but i literally had 2 grand in hand to purchase a phone. I ended up leaving the wait time was ludicrous, Do not come here

I highly recommend going to this verizon location for problems you might have or changes you might…read morewant. Holly was very attentive and helpful with any questions I had and she is a great conversationist. I will definitely come back for any slightest inconvenience just because of how inviting and knowledgeable the environment is. 10/10

Friendly service by Kat. Very busy and long wait but worth it when you get great friendly service!read more

I am beyond frustrated. T Mobile has been holding $581.44 of my money for over a week and has…read moreoffered little assistance to reclaim my money. I have been a T Mobile customer for almost 6 years and this would be my 3rd upgrade with them in that time. After several long and unproductive sessions via phone and at another store, I ended up at this location hoping that they could assist me in upgrading my hardware to the new iPhone 17 Pro (not a cheap move, I might add) The entire process to upgrade the phone (not including phone time with sales and previous stores) took over 2 hours to complete. However, my biggest concern is that when we reached the time to pay for the transaction, I handed the sales associate my card and they processed the transaction for $581.44. After a short period of time, they indicated that the transaction was unsuccessful and that it needed to be reprocessed a second time. They assured me that the first transaction was canceled immediately, and never even processed on their backend, despite my financial institution indicating that it had, in fact, been completed. They then proceeded to charge my card AGAIN for the amount. I agreed to this because I was busy, dealing with a work situation and had already spent too much time dealing with this upgrade. They assured me that the first transaction did not process and that it would cycle back to my account overnight. The next day, the funds were not there. I called into customer support and they showed "no record" of the first transaction and claimed that I hadn't even made it. My financial institution claims the charge was "completed" and the funds have been sent on their way. Its now been a week. T Mobile claims they do not have record of the first transaction nor do they have the additional funds charged to my account. My institution said its a completed transaction and the funds have been withdrawn from my account. Through both phone and in person attempts with T Mobile to resolve this issue, I am still without my money, over a week later. My financial institution says this could take 60-120 days to resolve. T Moblie doesn't seem to care. Buyer beware.

I've had a horrible last 3 years with lies and a contract I never signed but this store just sent…read moreme over the edge. I went to get a prepaid number. The girl was nice, but when I asked for my id she said she didn't have it and then I asked the manager if there is a way to look at cameras. Not even me but just to locate the id that was take and the can just look to see what happened themselves. From me or possibly dropped or misplaced by staff... I was not rude or short yet I was told go get an atty and a subpoena. It's faster and cheaper to wait in line half the day and pay $11 than to deal with Verizon anymore. This does not include the horrors or the fact that I could not use my number and had to get a different number from a different carrier. When I went back for a refund they said the didn't do that though I had bought it hours ago and went back to the store 3 times to try and fix the problem.

Verizon has horrible customer service. Unfortunately, I have not found a company that does not use…read morescripts, talking hours of your time, rather than addressing the problem you are calling about. The pay for call centers overseas, and set incentives, apparently, to keep customers on the phone line for extremely long periods of time, as they cycle through script after script after script without addressing the problem, because they can't really solve it. Then they put you on with a supervisor who tries to sell you on something like sharing all your contacts because you don't want to receive hundreds of spam calls a day. Phone companies are going the way of cable TV, and have for some time, which seems to be, "screw the customer we don't care about them, all we care about is making the most possible money and taking every bit of time and money we can." Privacy and professional propriety and information security don't matter at all to them. A customer's time is their's to waste, in their point of view.

Americans and Japanese seem to like Baseball. Same in parts of South America. But in England,…read moreIndia, the English speaking Caribbean, Australia and such? Cricket! Way up on Shepherd, this is a pretty handy cell phone store which is pretty cheap and good for the neighbourhood, so if you want to forego all of the fancy cell phone stuff and just get the cheapest possible one then this is a good one for you. The employee in here the one time we came in to chat and enquire was helpful and friendly, hence 4 stars instead of 3.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Houston store today.