Truly an amazing small business! I'm a long-time Mac user (since 1984!) and, while I had an idea what I needed/wanted in a laptop, Patricia listened to my business needs to find the perfect MacBook Pro for me. Been running two businesses off this laptop with zero issues. I'm definitely going back when it's time to upgrade! read more

Couldn't help me with 2 issues 1. deleting everything from my iPhone since it was locked the only way to fix this was erasing/resetting everything 2. with my laptop that was the screen stuck showing the apple logo. The laptop I understand it could be difficult to fix but the iPhone... that is something I have done myself before with my apple laptop but since it is not functioning I couldn't do that thats why I came to this place, but they were no help also ...it took them 2 days and at the end nothing was fixed. Just save time and take your devices to the apple store. read more

If I could give zero stars I would. Dishonest and they will scratch up all of your macs. I took an iPhone in for cracked screen. Told it would be a hour. Handed back to me with a smile. Full screw hanging from the bottom. Knowing it was not right. This location is dishonest. Go to apple and save yourself the bs. Same price. Update. 10/2/20 Given another refurbished phone that is not even a real iPhone. Trisha will laugh at you like she has better things to do. I will update soon. I wish Yelp would let you up load videos. read more

Fantastic service in keeping my "legacy equipment" alive and kicking. Fair prices and great support. Skip the Apple Store and come here.... read more

I was in and out within 20 minutes. It only took me 20 minutes to buy my laptop!! That is amazing. Tana was wonderful, she made things very simple. Would definitely recommend this place. read more

The staff was friendly and it was a pleasure exchanging stories with the owner, Patricia. After I was given a quote for fixing my computer, the staff patiently waited for me to decide whether to fix my computer or buy one of their refurbished laptops. They answered my questions expertly, and I never felt pressure to fix my laptop with the shop or to buy a product from them. I ultimately bought a refurbished laptop from them, and am happy I did. They helped me transfer all my files from my old laptop to my refurbished one and ensured my refurbed lap top had the necessary updates. read more

Patricia and her team are awesome. I needed to have my speaker replaced for my mac that I use for DJing. I explained I needed repairs done same done (literally hours) because I had a gig. She and her team came through. Very friendly, courteous service. And she know her stuff!!! Thanks Patricia and team !!!!!!!! Emmett "DJ Musique Music" read more

Great experience selling an old iPhone! Every thing was very quick and professional. The owner Patricia is very friendly and helped me get a fair price for the phone. Thanks for the positive experience - I would definitely recommend selling used electronics here or taking time to browse the inventory if you're looking for a new laptop. read more

My 10-year old Apple iMac almost totally froze up. I did everything that I could think of to resuscitate my machine. Experimax did a clean system install and fixed my machine like new for a reasonable price! Thanks so much for the help and the results! I would definitely recommend them! read more

Walked in after finding them on the web. Never been here. The service was great. Wonderful people. They called me to give me updates, they fixed my issue with my MacBookPro. They really saved my butt last week. This is the best service I've had in a computer repair store ever. Thank you so much! read more

They are life savers! I thought my Mac Air was broken and all the self help you tube videos were not working, they were timely and followed up before they did the work and fixed my Mac. read more

"Now, I have a phone that is in worse condition than when I brought it into the store, and have to buy a new one." I purchased a Desktop Computer and phone screen repair at the Houston Heights location. I brought my phone with a cracked screen for Patricia Maddux - the owner, to repair yesterday, 10/17/18. My phone functioned great, I was just tired of looking at the cracks in my screen. I was able to make calls, texts, and use apps simultaneously during and not during charging. She was friendly, and glad to do it. When I returned, to retrieve my phone, there was a new screen on it. It looked good. When I took the phone home and plugged it up to be charged, I noticed it would not stay on. I decided to let it charge to full capacity before reusing it. The phone never went past a 3 percent charge, and would not stay on, even while plugged in. I took the phone back to Patricia. I remained in the store for an hour and a half awaiting the repair. She insisted my phone had an old battery, and that she would switch it out with a new one. That did not mend the issue. Ultimately she put the old, cracked screen, back on the phone, and refunded my money. The phone continued to shut off and maintain the same issue, even after changing the screen back to the original. I asked Patricia if something happened during the repair that caused this issue. I explained to her that I have never had this problem with my phone until I gave it to her. Patricia became defensive and raised her voice a bit and told me. "I didn't butcher your phone, I don't know what's going on with it. I don't know if you had that issue before, but I do this all the time and that has never happened before," she went on to insinuate the issue was likely my fault, and there was no possible way she caused the damage. I continued to explain to her that my phone functioned well, prior to my visit. She maintained a hostile, non apologetic attitude. Nonetheless, I received my refund and carried on. I did not like the way she treated me, with 0 integrity, especially because I still purchased the desktop from her location. Now, I have a phone that is in worse condition than when I brought it into the store, and have to buy a new one. I just wish she would have at least been more apologetic and provide customer service. She made me feel inferior, and as though I was a liar. Now, I'm without a phone. It would have been nice if she could have provided me another iPhone at a discounted price, but she offered me one at full price. read more

They fixed my screen the first time, left dust particles under the new screen. Went back for them to replace it and they did not call us with an update for weeks. We went to check on the status of the repair and they said they were out of stock and would call us when it was ready. They never did so we returned on a Saturday and they said they were still waiting. My husband said if it wasn't fixed by Monday he wanted a full refund and his iPad in return. They had already broken the screen again to "replace it". By Monday it was fixed. We got home and the iPad no longer worked. We called and got a refund. We had high hopes for this place. Poor customer service and very disappointing. read more

I like the people at Experimac Heights and I support small, local businesses. My issue is that they don't return calls or reply to email inquires. Also, their website is somewhat misleading being that they advertise a product at a certain price but then they tell you it's not available or it's a higher price than what the website shows. They could do a better job of updating their website with current availability and prices. read more

Excellent people and service at Houston Heights! I described the problem with my iMac which I was trying to upgrade, and they knew exactly what to do. I never felt pressured into anything. It was December 24th, 2021. And it was even ready that same day! Merry Christmas! That morning, I first went to an "authorized Apple service center" where they actually told me they cannot "upgrade anything" because my mac model already had the maximum factory-allowed components and they are prohibited from upgrading to anything not pre-installed. I know, I was scratching my head, too. Anyway, I found my new Apple experts and will be taking all my Apple products to this location from now on for sure. read more

5 start place!! I hate paying retail price for anything and I don't like buying refurbished items. They typically offer PRE-OWNED instead. Thank God!! Was looking for an Ipad for my dad for Xmas... Patricia (co-owner) was phenomenal!! 5 Star service & price. 90 day warranty came with the iPad. Overall, great experience! Will be back for anything else. read more

If I could give Experimax 10 stars I would. They were friendly, welcoming, and upfront about the price and the process of fixing my computer. They were extremely reasonably priced and the timeframe it took them to repair my computer was unmatched. I called at least 6 different places to fix the cracked screen on my MacBook Pro and most places were at least $75 to $150 more expensive and the timeframe was at least a week for the repair. Experimax will ALWAYS be my first choice for any phone or computer repairs I may have in the future. read more

I did a lot of research before choosing Experimac in the Heights. They are a family owned business. I was greeted by Patricia and later her husband. They were professional, but warm and friendly. I like it when the owner's have skin in the game and are present in the business. They walked me through the assessment process and gave me an estimate. My MacBook Pro was purchased in 2010 and has the largest screen made. I love it. It had gotten very slow. They pumped up the memory, added a solid state drive and I'm driving a starship. Thank you Austin for being patient and informative with be. He even ran software to clean up my machine of garbage that a certain search engine had allowed to make a home in my Mac. Oh, yes the price was fair! I high recommend Experimac in the Heights!!!! read more

Thanks to Experimac, I was able to get my PC up and running quickly. Especially important since I was in the middle of a job search. When I had some problems with my printer at home, I was able to call Austin and get some guidance over the phone. Both he and Patricia have always been courteous and offer friendly, quick assistance. Their hours are also very accommodating as my day often doesn't end at 5 o'clock. I'm so glad I found Experimac. read more

Being super clumsy, I've had about 6 cell screens repaired in the past, but this was hands down, THE BEST cell repair service I've ever had! They're super nice, fast, and the location is very convenient. They helped me work around a broken home button and even restored the phone when I accidentally erased everything and couldn't get back in. Absolutely 5 stars!!!!! read more

If I could give 0 I would. The worst customer service ever I spoke to a representative named Trisha and I wish I never did she didn't help at all and was very very rude. read more

100% recommend this place. Honest, helpful, quick and great work. I needed a new screen and charging port. I was prepared to pay for the new charging port as the price was good, when I picked up the phone they advised that they could fix without replacement. My phone is like new. Very honest and trustworthy. read more

Want a business with small home town atmosphere...this is the place! Patricia and Mike run a friendly customer oriented business with knowledgeable employees and and the desire to to have satisfied customers. It's was well worth doing the research and driving to their location. Thanks Patricia & Mike & Tana & Justin!!! read more

These guys are simply the best! I needed a quick turn iphone 6 for a birthday gift and preferred not to pay Apple's retail prices or finance with AT&T for a million years. So I could roll the dice on a used from Ebay or Craig's List OR I could stroll into Experimac and make a deal! Not only did they source the precise iphone 6/64GB I wanted, but they got it in store extremely quick, in "like new" condition (gift quality - all genuine OEM Apple accessories/box included) with a warranty and at a GREAT PRICE. The owners were amazing. Eli was great and installed the tempered glass screen protector there for me and it looks PERFECT. Before you make a phone or computer purchase, stop and call Experimac to see what they can offer. Trust me...they will go the extra mile on customer service. read more

I brought in my mac mini to replace the internal HD with an SSD. They did a great job at a fair price and my device was ready within 45 minutes. read more

The battery on my MacBook pro was on its last legs. The Apple Store and Microcenter wanted to keep my laptop for 5 days, but Experimac did a same-day replacement. They went above and beyond with good service. Highly recommended! read more

The team at Experimac are FANTASTIC. My daughter split lemonade on my MacBook Air, which then shutoff immediately after. It was a Saturday night, and I had no way of having anyone look at it at that point. I took my laptop to two different vendors on Sunday, I was told by both that my laptop was toast, and I should just buy a new computer. On Monday, I went into Experimac, and they took over. They were able to replace all the wires on the logic board that had been fried by the lemonade. Once fixed, they ran hardware test, and poof, my computer is back to new and ready to use. Patricia and Austin, were wonderful, professional, and patient. I can't say enough great things about this place. If you ever have an issue with an Apple product, please see them first. read more

These guys were very nice but the price they offered for my computer was ridiculously low. I know they've got to make money off the sale but they offered me $600 for a computer they were selling for $1500. If you are looking to sell a more expensive mac computer, I would look elsewhere. read more

Really great fix and clean up my 13 inch mac book and pick up me a 15 inch mac book pro services is great no complaints now bringing my pc in for life customer I will be THANKS EXPERIMAC KEEP UP THE GOOD WORK!!!! read more