These guys have a tough job. Thankful for Angel and Calvin going the extra mile and helping me…read moreresolve an issue w/ a return!

I wish I could put a "0". I went into this store about a month ago to have my Lifetime AT&T screen…read moreprotector replaced, it was a $45 up-sale when I bought my 11 Pro Max last year. The young lady helping said they didn't have one, couldn't do it....that I had to go online, order one, wait til it arrives , then bring it up there and they would put it on. Then I would have to send the old one back to get "credit". So why the hell did I pay $45 for this "service"?!? It literally says on the box "redeemable in-store" and when they sold it to me said just walk in and they'll replace it whenever. I went to the Summerwood location and Derrick completed the task in 3 minutes....Atascocita store is trash, lazy, and frankly could care less about helping the customer.

No one is barely on the floor and if they are they are chatting with one another. Best Buy has…read morefallen off recently with lack of variety and options and customer service. I waited at the checkout for over 10 mins and no one was upfront nor someone on the floor step up and help check me out when I had over $300 of merchandise. Just didn't see value as a best buy member which was why I did not pay for the paid membership. Order online or Amazon better options.

I had the absolute pleasure of working with Isaiah at the Best Buy located at 19125 W. Lake Houston…read morePkwy in Humble, TX, while putting together my home theater system. From the moment I walked in, Isaiah delivered a level of knowledge, patience, and genuine customer care that immediately put me at ease. I'll be honest -- I didn't know exactly what I was looking for -- but he asked the right questions, broke things down clearly, and helped narrow my options with confidence and expertise. His recommendation of the Sonos system was absolutely on point. The setup is outstanding, and I couldn't be happier. After years of imagining the perfect home theater experience, I finally have the system I've always dreamed of -- and Isaiah is the reason it all came together so seamlessly. If you're looking for someone who truly knows their craft and takes pride in helping customers make the best decision, Isaiah is the one you want to see. Highly recommend!

I rarely leave negative reviews, but my experience was extremely disappointing…read more I brought my hard drive in for data recovery and was initially told it would only take a short time. Instead, the process dragged on for months. During that time, I had to constantly reach out for updates because I was almost never contacted first. Between text messages and more than 20 phone calls, I was repeatedly given new completion dates that were never met. Almost every conversation ended with another reason for the delay--whether it was recovery errors, replacement chips, syncing devices, transfer issues, emergency closures, waiting on parts, or being told it would be finished "tomorrow," "in a few hours," or "in a couple more days." Unfortunately, those promises kept getting pushed back. I understand that data recovery is complex and that unexpected problems can happen. My frustration isn't that the recovery was difficult--it's the lack of honest communication and realistic expectations. If the job was going to take months, I would have appreciated being told that from the beginning instead of repeatedly hearing that it was almost finished. I spent months following up through texts and over 20 phone calls, often being told I'd receive a callback that never came. I even rearranged my schedule multiple times to pick up the drive, only to find out it still wasn't ready. Based on my experience, I cannot recommend this business. If you decide to use them, be prepared for significant delays and make sure you get realistic timelines before leaving your equipment with them.

Needed replacement battery for iPhone, had it replaced. Satisfied with results, everyone courteous…read moreand professional. Would use again .

Went to the Spring location when my Surface cratered and wife's laptop did likewise. They replaced…read morebattery in my Surface, and were able to clone the hard drive for wife (no go on the computer). We restored wife's hard drive on a new laptop. Kingwood location was able to replace battery on my Oculus 2. No small feat if you Google it.

They were up front and honest about pricing, and after a bit of a long line, despite me making an…read moreappointment, they gave a reasonable ETA and candid info about their repair process. On the downside however, they shouldn't claim that they'll price match when there will be several instances where they know they cannot. I recommend an online option to input the quote and the vendor, then they can confirm up front if they're willing/able to price match as well as why if they cannot. In my case, they could not as the rival vendor likely did not use OEM components for the repair given the price disparity. I'd already looked up the price of the OEM part itself, so I know they were honest about the quote discrepancy. That information just would have been nice to know before hand.

This location Alondra, Chris and Hannah was awesome. Their Customer Service is excellent. They are…read morevery friendly and assist with all your needs.

Amazing Customer Service! Very helpful. They help you…read moretransfer your information and they have plenty of options.

This by far is one of the most attentive and thoughtful personnel, we had the pleasure to…read moreexperience the above and beyond attention and highly knowledged Tyren. After so many attempts at different location to get one of my lines upgraded with very poor customer support and service, we finally went to the right location! Tyren is an amazing representative of T-Mobile, he explained everything that we needed to understand about the best quality of each cellphone performance . He even asked about our internet service carrier and explained that T-Mobile has good and cheaper internet service. No only do we have five lines but we added the Internet service to our account as well. Thank you to Tyren!

regret even giving one star. be aware do not purchase accessories for your new phone. manager…read morerefused to return iPhone cover/protector because of lack of cash asking customer to call everyday to ask if they have cash. Is this a new method of business? By the time there is cash available means that the T-Mobile has problems and asking customers to take on the stores responsibilities and giving the responsibilities to the customer. Manager is quite unequipped To handle normal every day professional business transactions that any manager should be able to handle with a little common sense would be needed. Go to a different T-Mobile. Plus customer in their late 70's meaning the Manager has a dislikes seniors and try to take advantage of the elderly so be careful. If this happens to you my advice is call 611 to get help from corporate. Manager is a very sad excuse for a manager.

They truly understand how critical it is to get you back up and running quickly. The pricing was…read morevery reasonable. The entire process was professional and efficient from start to finish. If you need fast, quality computer services, I highly recommend Computer Avenue!

I just started a new business and my laptop was mission critical to me. When I found myself unable…read moreto launch my start menu, I knew I needed help I chose computer Avenue because of their great ratings and other apps and I must say I support those ratings. It took two hours to reinstall over my corrupted Windows files and I know for a fact that would've taken me two days. The total cost was less than I thought so I am thrilled.

Amazing experience would come back for help again, gentleman at the front was very helpful!read more

Dropped my iPhone and cracked the back glass. Picked it up couple hours later looking like new…read more This is the second time I have had wok here and have always been very happy with the parts and labor.