Christopher M. at Verizon deserves serious recognition from leadership. I've been dealing with an…read moreaccount issue for over four months and spoke with more than 15 Verizon employees without getting it resolved. Christopher stepped in and fixed everything in under 45 minutes. He was incredibly efficient, knowledgeable, and genuinely kind throughout the entire process. After so many frustrating attempts to solve this issue, Christopher was by far the most competent and helpful representative I encountered. To be clear, these five stars are for Chris, not Verizon as a whole. Christopher, and employees like him, deserve to be recognized internally and considered for advancement or promotion. Chris represents the level of service Verizon needs to strive for. Thanks to him, I am able to remain a loyal customer to Verizon.

Very happy and it enjoyable service Everyone was helpful to…read moreall the customers in store

I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

11/10 service at St. John's Verizon Store. Traded my iPhone 8 in for the 14 Pro. Jeffery Booker was…read moreamazing with setting me up. Helped me pick out the right phone for me and to get the best deal. Great quality service thanks to him, super quick and easy on my end. Currently live down by St. Augustine, would definitely come all the way back up here again just to work with Jeffery if I need anything!!

I visited to upgrade my iPhone and was blown away by the quality of service I received. Both…read moreChristian and Dustin were extremely patient in walking me through my current phone plan and its complicated billing details. Christian took the time to research all the available plan options and explained each one clearly, helping me choose the best value. I left with a new phone, a great plan, and even lower monthly costs -- all thanks to Christian's effort and attention to detail. He even made himself available later in the evening to help transfer apps and data from my old phone to my new one, which was a huge help. From start to finish, the service was first-class and completely professional. Kudos to Christian and Dustin for making the entire experience smooth, transparent, and stress-free at the end!

So looking for this Verizon store on yelp, it does not even show up. The one i went to is on…read moremonument Road. I walked in. They were very nice when I walked in until they found out that I had received a new phone in the mail and that I needed help in getting it either changed out to a different model or activating it and all of my pictures and information on my new phone. I've been a Verizon customer for 35 years plus. He looked at me and said "all you have to do is turn on the phone"or I would have to return it to where I got it and I said "you cant help me to transfer my photos, etc. " and he said "no well we do but it's $50." He was not interested in me as a customer at all and I would not recommend going to this store ever.

Kyree was helpful and friendly. It seemed his only job was to help out, so he wasn't out to bait…read moreus on a sale. However, when the day comes we are sure to buy new from him. He is reliable and knowledgeable.

I've been a Verizon customer for years but recently got an offer from a competitor that was good…read moreenough to make me walk into the Baymeadows store and give Verizon a chance to keep my business. They tried. They came close on price (not quite there) but sweetened the deal with a "new" phone...enough to convince me to stay. A few days later, my hotspot stopped working. That's not a small issue for me, as I work fully remote with international hours and rely on it multiple times a week. So back to the store I went! Visit number two is where everything unraveled. I was told the previous employee had downgraded my service without my consent, disabled my hotspot, and set me up to be charged for the "free" phone (none of which matched what we agreed to). To make matters worse, that "new" phone already had multiple dead pixels within two weeks, despite never being dropped. Then it somehow got worse. The employee helping me this time said he'd "take care of me," but instead spent the entire interaction hitting on me while he had full control of my phone (including all my personal information). Repeated comments about how "attractive" and "photogenic" I am, pushing to see photos - not for anything remotely work-related, but clearly fishing for personal selfies. It was uncomfortable, inappropriate, and completely unprofessional. I left feeling gross. And at the end of the month? The exact same bill I was trying to leave in the first place. So, what did I get out of this experience? Unauthorized changes to my plan, a damaged phone, broken promises, and 30+ minutes of blatant sexual harassment. Just don't. Trust.

After three hours of assistance for my family member, who has memory issues, Clay provided us with…read morethe patient, kind, helpful and understanding service that is so uncommon in today's angry world! I know people are inpatient. I know everyone is in a hurry, but Clay has revived my faith that there is good in us. Thank you, Verizon. Peace, love, vote!

Ian, the gentleman that helped us, was very knowledgeable and kind. He spent a lot of time with us…read moreand explained everything while also saving us money. Ian is the best!

Thank you so much for assisting myself and family Top notch…read moreProfessional great sales associate Offed all I could have under family business by plan to save money snd continue to use a great network Please share this with your Regional sales associate manager. Sincerely Chris Novello Verision customer Saint John's Florida Thank you Bret ,,And the other men who served me on my Business Account Chris Novello Pressure' Washing Jacksonville Area Florida Veteran Owned Small Business 910-584-4171 Julington Creek

I have to say I am surprised by the lack of customer service we just received while visiting this…read morestore. Out of respect, I will not use the gentleman's first name, but suffice to say he was not centered on customer service, was short, and his response is borderline rude. It was almost as if you were being penalized for asking any questions. I had gone to a different Verizon location to get information and I felt that maybe it was time to make our decision, but based upon this gentleman we walked out.

Rochelle was a Rock Star and went so far out of her way to help me. It was like, She ran around…read morethe block 3 times, just to go across the street. She even pulled rabbits out of a hat, she was truly AMAZING!!!! Thank You SO much!!!!

If there were minus stars that is what they would get. ARROGANCE AND RUDENESS. Came in today…read morebecause last week Deon told me he was giving me Netflix/HBO and Apple music for free! He told me free over and over again. I just had to change my modem! So I trusted him. Changing the box, returning it, connecting all, dealing with my security system change, etc. cost me hours. I called Verizon just to make sure because it just sounded to good to be true. The woman on the phone said I was being charged-$15 for HBO and Netflix and $10 for Apple music-a total of $25 MORE. So, nothing was free except LIES. That cost me two hours to fix. Went into the store today and told Deon that Verizon said I was now being charged $25 for what he stated was free and told him I wanted to work with the manager. The black haired man--unkempt beard, chubby behind the semi circular stand acted like the boss and announced, "We all can do the same thing" and sent me over to Hugo. Hugo consistently talked over me, talked in circles, would tell me I was stating things that I wasn't, kept on indicating I was only being charged $3 for all three (promised for free) when I said it was $15 for Netflix/HBO and...he interrupted me and smugly said, "You're saying $15 now, before it was $25." Which one is it?" I told him he interrupted me and explained the simple math was 15+10=25. And told me the $25 was nowhere to be seen (because the woman adjusted it). Pathetic manipulative games. I asked him repeatedly for a store manager, district manager he IGNORED MY REQUEST and said, "They can't do anything more than I am doing." I asked again explaining I wanted to let them know what happened--he rudely said the same thing--"They can't do more than me." I said, "There has to be someone with authority over this store." Then he snidely quipped, "Why don't you go to a different carrier?" Well Hugo, with toxic guys like you--I am! He had mentioned Dakota Wilkinson and said, verbatim, "He can't do anything that I can't do." I asked for Dakota's info and he told me he couldn't give any number or email to me. I told him to give him my number. I said, "If you can do what he can do what can you do?" He said he could "only" fill out some kind of form but I wasn't able to see what he wrote or get a copy of it. I said, "Sure, go ahead" He was finishing up on the computer his form and ended up spilling a water cup all over the table and floor and immediately and embarrassingly hid like a child in the back room. Ridiculous! He eventually came out and left the mess for a younger worker to clean up. No apology of course. He then gave me the number of the form and sarcastically said, "You have a nice day" While I was leaving Mr. Hairy added, "Oh, do have a nice day!" and then loudly added, when I was at the door, "The dog was cute, though." What were you implying Mr. Cool?? That I am not "cute"?? Wow, what a man! As a woman, I felt completely ganged up on and totally abused by men who have absolutely ZERO masculinity or integrity!! PURELY DISGUSTING CREEPS with no character! And this all started with a woman finding out about one of their LIES!

Verizon on Crosswater Pkwy is awesome. Jeremiah and Nick helped me and my 89 year old Dad purchase…read morenew phones and get maximum promotions and credits. They were both extremely kind, patient and willing to spend as much time as necessary to understand our new phones and billing. Thanks so much gentlemen!

Excellent customer service provided by Zach at the local Nocatee branch Verizon Wireless store…read more His knowledge and experience made the transition from old to new iPhone simple and painless. He also reviewed our plan with Verizon and offered alternatives & discussed promotions. Our prior interactions with former employee, Simone was equally helpful. Happy to have this vendor here in Nocatee.

We were trading our phones in and upgrading to a newer model. Franky was very helpful and listened…read moreto us when we said we didn't want certain services or upgrades. No high pressure sales. We did not need to wait to get help.

I really wish I never got Verizon I have had nothing but problems battery want hold charge call I…read morehave insurance and the home is 9 months old with the so that will not I been calling since May 5th been hung up on my

I've been going to this Verizon store many years for phones, phone accessories, and billing help…read more They never have an issue installing my screen protectors when I need a new one. I've always found them friendly, knowledgeable and willing to help.

Still after having given them a sub-standard review on Yelp, this Verizon store in Ponte Vedra…read morebeach, FL hasn't responded or contacted me about them agreeing to give me 5G home internet service for $45 a month, then telling me it's actually supposed to be $55 a month. The manager at this location should be either severely reprimanded or fired for allowing her staff to misrepresent the cost of their products. Anyone who does business with this store in the future should, without question, demand that ANY services they sign you up for be "in writing" as their word obviously is not to be trusted. J. Kelly