James did an outstanding job with trouble shooting and fixing things on my new phone. I am awful at…read moretech/phone issues etc and he patiently and competently took care of everything for me. Thank you James! All the young men in the store were very courteous and helpful. Five stars

Worst Verizon Store EVER!! They signed me in ( so they said)…read moreChecked with rep after 30 min. I wasn't on their list. TERRIBLE!!!

After spending so SO much time on the phone with AT&T, trying to get a new phone, I decided to walk…read moreinto an AT&T store and do things the old fashioned way. I should have gone this route from the beginning. Jason was very nice, helpful and I was able to get what I needed. Strongly recommend purchasing directly here. I think it IS a 1 man show, though, so be a little flexible if there are other clients. As was the case when I first arrived. No biggie, I just asked if I should come back, and ran a couple errands, came back, and, like I said - viola! Jason was able to get everything I needed done, and he was friendly and nice.

Total rip-off, misleading. Will say anything to get the sale but the contract says different.read more

Had problem with a new phone less than a month old. Tyton went above and beyond to help me with the…read moreproblem and helped navigate the Verizon help desk! Had to get another new Iphone and he did all the transfers for me! I will always go to this Verizon store for any upgrades! All working there have great work ethics! Thank you again!

Brandon was amazing! Thank you for a stress free and smooth transaction! He was kind, helpful and…read moregreat to work with!

For our business they have definitely come in handy! Every time they come to our business there are…read morevery polite, professional, and very knowledgeable! In our line of work with there help makes our job much easier! Thank you!!

We took our cell phones in and signed up with Red Dot for service. It was very fast and easy…read more Later we tried to cancel with Red Dot and called Radio Active for account number and how to cancel. Radio Active was not very helpful with the cancellation and we ended up just getting a different number. Radio Active was quick to take our money to sign up but when there was nothing in it for them there would not really help. Poor customer service.

Took the wife's iphone 6 into Batteries Plus in Kalispell on W. Idaho street. She needed a new…read morescreen as her's had cracked really bad, and bits of glass was falling out from under the screen protector. Jim K. Took the phone to his bench and looked at it, then said "I don't think it's cracked". He took the screen protector off, noticed it was cracked, then he cleaned the phones screen really well and verified, it wasn't cracked. Only the screen protector was cracked. I had no idea the accessory protective covers were made of glass, but yep, Jim said the good ones are, and this one did its job well. So instead of 95 bucks for the phone screen repair, I paid for a new protective cover for 14.99. It could have been so easy for me to just hand him the phone, me leave for an hour or so, then when picking it up could've charged 95 bucks and not know any difference. Shout out and accolades to Kalispell Batteries Plus, and especially Jim K for the honesty and integrity to do the right thing, which seems to be in rare supply in our world these days. Thank you Jim! You have my business for the next screen repair, when that time comes.

Found the battery online and applied the code. Said I could pick up at store so I took a picture of…read morethe price and store. I then drove many miles the next day with my old battery only to be told "oh I can't do that at the store, you have to order it online". Needless to say I drove a long way and wasted a lot of time because of your policy.

Jeremy and his crew are some of the friendliest people. The customer service is top notch. I will…read moregladly recommend this store 1000x over.

Called customer service and explained i have an order of protection and to remove said person from…read moreplan and cancel phone. The next day they allowed him to cancel my plan. They should have notification in place for this situation. Especially when the person used the removed phone number. Do they think an otder of protection is a joke? Clearly they do and do not care one bit about theor customers or their saftey as humans.

I've had Spectrum Internet since 2020 here in Kalispell. Its been reliable and fast with really no…read moreissues until Monday of this week. All of a sudden on Monday, I started experiencing intermittent outages. I run a business out of my home, so this was a real problem. I called the 800 number. First of all Customer Service was really outstanding. Personable, friendly with their "thanks for being the best part of Spectrum" end of call tag line. she dispatched a Tech Simon out here within the hour. He tested a few things, replaced a few connectors. all was good. then of course after he left, it wasn't. I called back - again, great customer service. I did my part - replacing my modem (with a free one from the Spectrum Store), I replaced my Google Mesh Wifi network, and confirmed that the issue was on more than one device. Anyway, today the second tech - Tyler, came out to assess - again within an hour of my call. he tested everything, ended up replacing my modem again and - get this - he re-ran the entire Coax cable under my house. He made running that cable looks about as easy as me lacing up my shoes. So Now, my internet is blazing fast - 500mb down, no more intermittent outages. A Great Company isnt about perfection - its about knowledgeable, respectful people who act with a sense of urgency and kindness. Thats who Spectrum is. I spoke with 5 different people (2 Customer Service, 1 at the Spectrum Retail store and 2 Technicians) and I can say this every touchpoint within the company is Outstanding. Thats a testament not only to the people who work there, but Management as well. Two Thumbs Up and 5 Stars.

Total scam artist ,just want to steal all ur money for dial up speeds. Tried to up sale me to…read more500mpbs speed for 80 dollars after a just told them vero offered me 2500mpbs speeds for 80 dollars....

I had a appointment scheduled. I waited around for one of the 5 employees to acknowledge me. They…read moreall walked by me and stared out the front doors. Finally I tracked someone down that would actually make eye contact with me. I needed to drop off my phone for a previous trade in. They told me they could not help me. He didn't even look up my account or exert himself to attempt to try to help me. He told me that I would have to find a corporate store and there aren't many left nationwide. Or call Verizon Wireless customer service. What is the point in a Verizon store if they cant help customers. What are they getting paid to do? This is beyond frustrating. This was the second store I went to that has Verizon advertised on the outside of their building but they could not help me with a simple trade in. Horrible customer service, I will never step foot in this store again. Huge waste of time!!

This is a Verizon SCAM and FRAUD! In July, a young man, Vovaughn, knocked selling new Verizon home…read morewireless internet in Whitefish, MT. He was very clear that if I changed to this new service, I would pay for months 1 and 2, then receive months 3 and 4 FREE. He then ordered the wireless device and it arrived in a few days and works well. I paid the bill for the first 2 months. Verizon continues to bill my account for the "Free" 3rd and 4th" months. They terminated my service and refuse to answer when questioned about Vovaughn's promised Free service. Transferred to a noisy call center in Philippines, I am suffering without home internet and lack of any response about their Verizon Salesman.