Was bamboozled. Paul the latest manager here, talked me into getting new phones, internet, & cable. New phone didn't work, came in next day told him and was told I had 14 days to return for a full refund. I went in today to do that, and received horrible service from employee Josh. He sat behind the desk screaming at me from across the room, refused to process the return, said I had to pay a $110 restocking fee for the phone, which was never told to me. When I asked for a district or regional manager he screamed no one is going to waive the fee and wouldn't tell me who they were. I went to another location and was told I had to deal with these asshats. Once I left I discovered this jerk turned off my old phone so I couldn't even call to complain. I spent 5.5 hrs on the phone with ATT 1800 #, getting my old phone back on he purposely turned off, getting direct tv & internet returned, and returning the phones with ATT loyalty care. I was also forced to get a different ATT plan to " buy a newer phone" Now I am paying $200 more a month for the same service I had before & had to pay $110 restocking fee for phones I just returned with ATT loyalty. I have wasted 1.5 weeks of my life and multiple hours on the phone trying to rectify this mess! Do NOT go in here! In fact, don't even bother with ATT anymore. The internet didn't work and neither did their Direct TV. They have lost my service for life! Been with them forever too! Waste of time & $. Horrible, horrible, horrible shady service! read more

Been in and out of here for years. Looked them up to tell a friend and seen so many negative reviews. This is more In a area that patrons typically never use a platform such as yelp, they all use Google. So to help these lovely folks I'm here to say I have zero idea what the last poster is talking about. I had all questions answered immediately and got the new 13 pro shipped to me next day. Which next day is a blessing because right now I seen some people are waiting until Christmas to get their new phone. Thanks a ton for the help and service Santos and Cassie! Almost can't wait to come back read more

The behavior that I experienced at the ATT Store on was so egregious I must post this to warn others. This is lengthy but I feel it is important to get the full picture of how this transpired. The first two visits to this store were great. The first trip was to inquire about a prepaid plan similar to my current plan which I held with a different provider and to inquire about purchasing a new phone. The sales person seemed very helpful in reviewing ATT prepaid plans and recommended that I purchase a new phone from a big box store before opening the ATT prepaid plan. After researching the 3 phones recommended in the first ATT trip, I found the phone that I wanted. But before buying the phone, I wanted to make sure I had a clear understanding of the ATT prepaid plans. Second visit to the ATT store: There were 3 young men that all greeted me with smiles and asking what they could do for me (the person I spoke to the first trip was not present). I explained that I had been their a few days prior and would like to get a prepaid plan but would like to review the plans one more time before I purchase a new phone and complete the transition. There was a lot of sugar, and smiles, and talk directing me to a post paid plan, as opposed to a prepaid plan. After I resisted to a post paid plan, one of the sales staff wrote on a piece of paper three columns. The first two columns were ATT's two higher-end prepaid plans and the third column was a post paid plan. Each column showed the monthly amount that each plan would cost. The post plan cost reflected discounts for things like purchasing a phone over time through ATT for a significantly lower cost than I could purchase outright, a bundle discount that would be applied to my current ATT internet service and wavier of activation fee and a low monthly promo cost for the plan. AARP member was also going to be applied for additional discount. I asked how they could sell a phone for such a low cost and he said because they make their money on their service plans. I didn't totally understand but I figured there was a built-in price adjustment to cover it. And a final pitch was that the customer service support was by-far better with a post paid plan than what you will experience with a prepaid plan. The post paid plan, as it was laid out in the columns, came out to cost much less than going prepaid with purchasing my phone outright. It just made mathematical/financial sense to go with the post paid plan as they had laid it out and I stated that to the sales person. The sale person agreed. So I signed up and converted to the ATT post paid plan right then. I was told that I could change my mind within 14 days and I said I cannot imagine wanting to do that. Seven days later I got a notice that my first bill was ready for viewing. At first I was not going to look at it until closer to the due date because the sales person made it perfectly clear what my costs would be. But something made me look. The amount on the bill was nearly double what I was expecting. So I reviewed the bill line-by-line and found that it was not lining up with what I was told. I called the ATT store and was curtly told they could not help me, I would have to call customer service. I pushed back a little and said - customer service won't know what I was told. I was assured that they would be able to see everything. No more smiles and willing to help. I expected them to say something to the effect, let's look at it and see where the issue is but - nope. So I called customer service and after going over everything , I was told there were no such discounts as described. Customer Service said I would have to go to the store and talk to them. So I physically went in to the store. I was told, the manager is the only one that could help me and he was out of town. Again, I had expected them to offer to look at the bill and help find out where the error was. But Nope. I was getting truly concerned now that something fishy was going on. I told them that I would not wait until the 14 day window expired and felt that a fraud had taken place. They assured me that I would hear back from someone within 24 hours. After 36 hours of silence, I called ATT customer service and explained my concern of fraud and would like to close the account. I had to return to the store to return the phone. One of the sales staff that I had worked with the day of the sale, said to the manager, "she's the one I told you about yesterday, it would be best to just cancel her out". While closing my account he apologized and said they "just" made a mistake and entered something wrong and added "the manager told them to submit the order like that". I believe they were banking on me to ignore the bill until after the 14 day grace period. Bait-sell you this plan. Switch-change plan. Beware!! read more

This store is amazing they are always friendly, have candy, water and soft drinks for customer. They go above and beyond to make sure their customer is well taken care of, all set up and answer every question. They show patience, gratitude and understanding with every customer that walks in. Love this place.... read more

Sold me a crappy case. Took one of my SIM cards when they setup my new phone. Told me I would save $80 by moving to new plan and I am not saving anything. Find a different AT&T store to work with, this one is not honest. read more

Door is locked so that the salesman can watch tv in the back room in peace. Walks up front with tv remote to let us in and immediately gives the vibe that you are disturbing him. All questions were then answered in a confusing and round about way to give the impression of a really incredible deal. When you break down the numbers with them it turns out the deal is not even close to what he initially said. Never going back. read more