This location is within the Village at Totem Lake complex, east of 405…read more We have been here several times over the years ever since they opened. For the most part, we have had good service from adding a new line, inquiring about the new deals with phone upgrades, and solving more complex questions around ownership of family plans (there is only one authorized phone number to validate changes, but there can be co-owners to the plan to make online changes). The last was a heck of a puzzle to solve. We didn't always get a clear answer immediately, but they do try. Lastly, we come in for the Tuesday free swags. They are always very chill about these giveaways and don't make it cringy for these free pickups. Most recently, we got a clear bag for stadium use. Woot!

I was in a hurry to buy a phone. I knew Motorola sold phones with expandable memory. I asked what…read moreMotorola phones they had clearly letting the salesperson know I don't know much about phones, but I wanted to get a phone with expandable memory. I bought the Motorola Edge 2025. We talked about RAM because I wanted to make sure it was able to manage applications. He told me about RamBoost so he sounded pretty knowledgeable. When I unboxed it at home, there didn't seem to be a slot for addtional memory. It appears the Motorola Edge 2025 doesn't have an expandable memory. I dislike spending time purchasing something that I have to return, only to notice a sticker that says "Restocking fee applies when returning this product."

Great experience! Dave was SO helpful-great guy-I can honestly say that I am GLAD to be a Verizon…read morecustomer ---always the BEST

yeah, I'm not surprised There's a one star review.. I'll go ahead and give another. I don't…read morenecessarily blame this location, but the entirety of the Verizon company employees many predatory business practices, and shady customer service. I think they found a way to get around negative reviews by having an online department and an in person department. My assumption is that most people don't want to give the in person group a negative review . Although It seems to be that neither one is capable of fixing your problems. Pretty strategic and very nefarious.

I asked for a quote online and received a quick reply! Service requested was done quickly and…read moreaccurately. Highly recommend!

From the owner: What Makes Our Business Unique…read more At Hebert Phone Repair & Laptop and Games, what makes us unique is our combination of experience, honesty, and personal attention. We’ve been in the repair industry since 2011, with more than 14 years of hands-on experience fixing phones, laptops, and gaming consoles. Unlike many shops, we offer: Free diagnostics for every customer Lifetime warranty on most repairs High-quality parts only — no cheap substitutes Personalized service directly from the owner, ensuring quality and trust in every repair Our mission is not just to fix devices, but to build long-term relationships with our customers based on honesty, transparency, and care. That’s what truly sets us apart in the Kirkland community.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

This is THE GO TO place to fix any of your electronics that you may have dropped in water or…read moreotherwise damaged. My family and I stumbled upon this place like five years ago . Before finding Jet City, we would've had to fix our computers or our phones at our workplace with IT professionals or going to places like geek squad. I'm so grateful that we now have some kind of assistance that is so smart and so fair in pricing . Everything they say you can assume is correct. These guys are so fair , straight- forward and so smart . They're always concerned with your bottom line , efficacy and saving you as much money as they can! I guarantee you that they will never overcharge you or upsell you . They always speak the truth and they fix your stuff in record time! my whole family and I will keep coming here for every "oh sxxx" moment with our computer or phone issues !'The guys working are so kind, extremely professional and overly polite . It's amazing . My senior mom come here every couple of months frazzled and they solve her computer problems -sometimes not even charging her for their services! I can't say enough good things about this team of miracle workers. if you've lost data because you can't find a file that you need, system corruption or any other reason , you've should really go here first and save yourself a lot of of time and headache cause these guys know what they're doing . I'm so grateful that they've been helping our family for at least five years with all of our various electronic problems -from the smallest to the largest, and at record time for really unbelievably fair prices! I don't know anything like this in Seattle. I'm totally amazed that they're still here and they're still charging low prices. It's amazing. If you have a problem with your electronics of any kind, don't second-guess it ! Instead, Calm down ...drive over to Jet city device repair as soon as possible. They will calm your nerves and solve your problems for very little money and you will save yourself a lot of time ,energy and annoyance

Quick and efficient service without an appointment. He replaced a cracked camera lens and screen…read moreprotector on an iPhone 13 for a reasonable price... within an hour as promised.

Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on…read moreconcrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. It might make more sense buying a replacement instead.

No, no, nod - do not go to this Verison!!…read more I've had Verizon for over 10 years. Boyfriend went to this verizon so as to transfer one of our lines, his line to his own account. I am currently in California on business. This was my BF's 2nd visit to a verizon, the first one earlier that day had system issues (2+ hrs). Upon entering ETHAN sizes him up, starts berating him for his look, his shoes looking dirty etc. AND, that his Louie Vuitton cost more than his complete attire!! WTH?? First, UNPROFESSIONAL, second, now a days looking thrifty is the style and is not so cheap as he stereotyped - idiot. Also, to continue to 'harass' him after he stated he was there to conduct business. I say, FIRE the idjit before you lose more business!! Minus 5 stars, but it wont let me post unless I at least put 1 star...

10/4/24 Needs training and how to deal with/cusomers his…read morename is - Ernest - Redmond So, I Paid 100, And asked the rep why no receipt and he was w/customer. I waited and then machine closed transaction, he then said what's up. We aren't friends and I told him it should be can I help you and that my Bday was coming up and that he should speak to customers a bit more courteously and that if we were friends I'd put him in a headlock. Not threatening just real familiar like he was speaking to me. He asked for my phone number and I started giving it to him and he starts to repeat back and I asked him not to say number aloud he then said I could type it so I did. He then got upset and walked off w/out completing transaction. Another employee Jay tried to retrieve and was unable to print receipt so he to provided a snippet. Went online thru it kept looping and saying unresponsive, not showing payment.

Great experience, having a computer problem it's the only place to go. Might not be the cheapest…read morebut they're the best

the service quality was horrible. spent a lot of money and didn't even fix the issue. more…read moreimportant, they charge you ridiculously high prices for parts and repairs! the prices are double the market value, with 300 dollars for just a motherboard installation! absolutely a horrible place. Do not get scammed!

I had gone to the movie theater and turned my screen down so I couldn't see the brightness when I…read moreleft.... I had an impossible time realizing how to get the phone back on since it was dark screened. I walked next door to the Verizon store. Close to the movie theater and Matt..the manager, fixed it within seconds! Never had to utilize the store for help, but my experience was superb! Thank you very much WOODINVILLE TEAM! BILL

Not treating their 9 yrs 7 months customer me like garbage ! Once I moved to AT&T due to…read moreovercharging and the last promotion was going away $5 dollars a month because I paid by credit card. That was the last straw for me!! When I tried to go onto my account it was no longer active therefore I could not pay my balance owing. It took 15 minutes to finally get through by calling to be able to speak to a customer service representative because since my number had been deactivated, the automated system didn't acknowledge my old phone number and nitro able to find me in the system! I said to the customer rep since I don't have an account any longer, how am I going to pay my bill thank God I asked that question because if I hadn't, it wouldn't have happened, and therefore they would've probably sent me to collections which would've ruined my credit I told him he could send my bill to my email address. Fingers crossed it happens! they'll send the bill deactivated cell number. the other bills once cell numbers are deactivated I will need to go to the Verizon store to pay off the other 4 lines!!! This is so messed up and disrespectful services to loyal customers it baffles the mind!! Good riddance and I'm saving $200 per month a $2400 yearly SAVINGS!!

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

APPLE @ BELLEVUE…read more Parking is available in any of their garages and parking structures, and it's completely free. It can get extremely busy especially on weekends. If you come on a weekday, it's not too bad and you should be able to find a spot fairly easily. On weekends, you will find parking, but it may take some time. There are multiple garages to choose from, but I'd recommend parking at either Macy's or Nordstrom for convenience. This was honestly one of the most uncoordinated Apple Store experiences I've ever had. I came in with a very old laptop that I've owned for several years and just wanted to do a simple trade-in for store credit. When I entered, a staff member with an iPad was coordinating customers and directing them to different areas. I was able to speak with him within about two minutes, there were only two people ahead of us. We were told to stand near the laptop section and that a representative would come help us shortly. We stood there for 5-10 minutes, and no one acknowledged us. No eye contact, no check-ins, nothing. It genuinely felt like no one was coming to help us at all. There were several other customers in the same situation, standing around the phone and charger areas, seemingly waiting after being directed there as well. Eventually, I flagged down a worker who told me they'd get someone to help me shortly. A manager who was helping another customer, interestingly came over to help me within a minute. The other customer he had been assisting was calling his name, and I even told him it was okay if he needed to help them first since he was assisting them. He responded by saying he was the manager and implied he could handle multiple people at once. His attitude came off a bit cocky, which was put off. At that point, I just wanted to finish the trade-in and leave. He did help me process it, and I received $165 in Apple Store credit, which was nice. Despite the credit, this was one of the most unorganized Apple Store experiences I've had. I even came on a weekday expecting it to be calmer, but it was still very packed. I'd recommend visiting a different Apple Store location if possible. If you do come here, try going on a weekday and avoid visiting during the holidays.

I've been in this store 3times giving them the benefit of the doubt but the last time was too much…read more The lack of customer service for a store like this is disgraceful. I'm sure all employees aren't rude but the ones I've approached have been just that. Being famous for ignoring those people they don't want to serve. All 3 of my visits were to purchase Not just to look. Trash customer service never looks good on any company