I spent hours dealing with tech support "help" through T-Mobile. They made things so much worse…read more I walked into the store and they had the issue sorted out within 15 minutes. Whether the cell service is all that complete (everyone has an opinion on the best provider) the people in the store were awesome

Melissa A is wonderful! She made our switch from our previous carrier painless and even went the…read moreextra mile to make corrections on our first months bill. Highly recommend her at this location!

I noticed that someone posted a complaint about the body odor of a spectrum technician who made a…read morehouse call. I have to say that some of the plastic equipment that houses modems, routers, etc. actually have a distinct body odor smell when they heat up!! After having guests stay at our house, I noticed this awful odor. I called service to deep clean all furniture in the guest room. Then I googled it because the odor continued after the cleaning. And it turns out that the odor definitely was from the TV equipment! So, there was no need for any cleaning. I can't believe this isn't widely known!! HA HA!!!

What a joke. I walked into the store to return some equipment (literally drop and scan). They said…read morethey cannot do this without waiting in the queue behind everyone needing help with their cable and mobile phones. Seriously - they can't give a receipt unless you join their queue and wait an hour. Don't even get me started on the constant outages and price gouging. And oh, the store looked filthy and smelled strongly of body odor.

Clay at Verizon lake Geneva was amazing to work with!!! He helped get out phones working and…read moreassisted in recommendations on our bill. Much appreciated Clay was extremely patient and helpful!

Our church upgraded our phones and contract earlier this year and were informed we were eligible…read morefor a credit if we signed a contract. 4 months later, after not receiving a credit, we inquired and were then told we needed to return the old phones that had been disposed of. Still unresolved after several phone calls and store visits later. Gary, the store manager, fails to return phone calls now even after I was considering switching my corporate account over. Apparently, they don't work well with Christian organizations or Christian businesses.

I had a severe issue with my laptop computer and the internal fan not working. I first went to the…read moreBest Buy Geek Squad in Lake Geneva, WI., seeing that I'm a Total Member (that costs me almost $200 per year) and the Geek Squad tech instructed me to order a specific fan from Amazon and when I got it to come back and they would install it. When I went back with my laptop and the new fan he went in the back to install it but 30 minutes later he came back out and told me that most of the screws that hold the fan in place were under the motherboard and they were not allowed to do anything that involved the motherboard. He then referred me to RK Electronics in Lake Geneva, WI because that was the place that they would always refer customers to contact when there were problems that they couldn't handle. That was about the best thing that came out of my first time experience with the Geek Squad. When I contacted RK Electronics (they have been serving the area since 1975) and spoke with the owner Bob, after telling him my problem he told that he could take care of it for me and we arranged for me to drop off my laptop at his drop off/pickup location. He also said that he could probably have it ready for me in a few days seeing that it was about to be the weekend so that meant that I would probably have my laptop back by Tuesday. On the Monday after the weekend Bob called me and told me that we had one very big problem. It turned out that the internal fan that the Technician from the Geek Squad said was the correct one that I needed and had me order didn't know what he was talking about because it was entirely the wrong fan for my computer (thankfully it only cost me $10). Bob told me that he could order the correct one for me at a very reasonable price but because of how far away it would have to come from it would probably take about 2-3 weeks to arrive at his shop. I told him that I needed my laptop so to go ahead and order it and that I would just have to wait longer than I originally thought. It turned out that Bob was able to use his connections with where he ordered it from and got it delivered to him in just 2 weeks instead of 3 weeks. Not only did he have my laptop computer ready for me to pickup in a lot faster time than I expected but I will admit that at first I was nervous about how much everything was going to cost me. Not only did he do an excellent job of repairing my laptop in a much quicker time than I expected after he received the correct internal fan, but he really shocked me when he told me that my cost counting the part and his labor was actually going to be less than $100. I have to admit that he was very friendly and professional, plus he regularly kept me updated every step of the way through the whole process. I highly recommend him and his company to anyone who is having any kind of issues with their PC and have already told some people that I know that have had computer problems in the past. Computer (HE DOES NOT WORK ON APPLE MAC COMPUTERS BECAUSE THERE ARE TOO MANY ISSUES INVOLVED IN DEALING WITH APPLE AS FAR AS GETTING PARTS, ETC). Here are just some of the computer services that him and his company provide for customers. Computer/PC Repair Computer/PC Setup Virus/Spyware Removal Data Recovery Hardware Upgrades Hard Drive Cloning and Much More besides those services that I have listed here. BELIEVE ME IF YOU NEED ANYTHING INVOLVING YOUR PC COMPUTER NEEDING TO BE TAKEN CARE OF YOU DEFINITELY WON'T REGRET GOING TO HIM.

An automatic Windows 10 update caused a failure I couldn't deal with. I called Bob on a Friday and…read moreit was fixed on Saturday. Great service! Fast!

Worst possible local cell provider. Experts at bait and switch. Worst customer service ever…read more Don't go near this place.

terrible service. no response from them if you call. My neighbor called to get service from them…read moreand they never came out. I'm surprised that they are still in business.