Always very helpful, have visited multiple times over the years. The owner is patient and mindful…read moreto make sure you get the right product for what you need.

14 day return policy. Purchased fluorescent bulbs and condensers. Didn't fix my problem. Had to…read morereplace but am stuck bc your company has restricted return policy. Lost customer

Living in a small town has its perks and going to Ace is one of them. Recently needed help with an…read moreair compressor hose and adapters. Jerry was absolutely amazing, patient, personable, friendly and just overall awesome!! Cashiers are always friendly, store is always clean. They do run good deals as well on seasonal stuff. Love they carry Yeti, Stanley and Owala products too! One stop shop!

Being new to Twinlakes all the employees have been extremely helpful! I give the store a A+read more

I had some issues with data and dropped calls. I stopped in at the store in Mukwonago. Molly…read morefound some areas I was paying for service I didn't need. She also upgraded my phone and changed the SIM card to help with dropped calls. She took her time. Explained what she was doing and was very personable. Great job molly

Bad management leads to bad customer satisfaction. This store has an owner that does not…read morecommunicate with his manager or employees and that makes them look very bad when the details of a promotion goes wrong. We were told we could get two new phones on black friday two weeks before the promotion. We stood in line and were the first two so we knew we were good for two phones until the manager came out and said it was one phone per plan. Not being happy with that announcement I challenged what we were told and the manager told me not to "ruin her mood". I asked her about my mood and she called the owner. NO PHONES FOR US so we left. If they cannot keep their promises, why go there? Go to a corporate store if you like US Cellular because they care about the customer unlike this store.

The car technician that worked on troubleshooting my floater Pioneer was right on! I'll definately…read morego back

Stopped in to browse and ended up learning a lot about the Verizon deals. As we were approached…read morewhile looking at the fridges. The service was great. Very knowledgeable and attentive to my questions.

Andrew Sadler was awesome! Got two new phones, and he made the experience quick, effortless, and…read morehelped us get some great prices. Highly recommend going to him if you want to upgrade or switch to Verizon.

I normally do not go out of my way to leave a negative review. Most of the time when I've had a…read moremediocre experience I take it as such and go on about my day. But this store has got to have the worst customer service I think I've ever encountered. I placed an order for the new iPhone 14 promax before Christmas. I was told I will be contacted by the store when my phone has arrived. I was also given a tracking number I looked at the tracking number and realized that my phone had already been sitting at the store for a few days and I was never contacted so I reached out and was told "yes your phone is here you can pick it up whenever it's convenient for you" so I went and got my phone. Everything seemed just fine then I was having issues with the new phone not even a week later so I contacted them again and they had said they'll need to find the same phone as none of those phones are able to be ordered any longer, no fault of theirs, but I was told I will be contacted in a few weeks time. I once again had to reach out to see what the results were, was a phone found or not? I was told yes, a phone was found, but never given a date that I needed to pick it up bye, I was currently out of the country and was not able to get to the phone until after I return. While I was out of the country, I received a text message stating that I will no longer be able to pick up the phone because it was outside of the timeframe, which I was never given, it seems that I had to go out of my way to get the answers that I wanted but they were so quick to tell me that I can no longer pick up this phone when my "time" ran out. I never received a phone call from this establishment, it was all through text message, so now I still have the same phone that occurs the same problems and was told that I'll have to go through warranty and it will no longer be a new phone and almost likely be a refurbished phone. I am not happy with the service received at this store, and I will most likely go out of my way to go to a different Verizon location in hopes to receive better service.