Clay at Verizon lake Geneva was amazing to work with!!! He helped get out phones working and assisted in recommendations on our bill. Much appreciated Clay was extremely patient and helpful! read more

Our church upgraded our phones and contract earlier this year and were informed we were eligible for a credit if we signed a contract. 4 months later, after not receiving a credit, we inquired and were then told we needed to return the old phones that had been disposed of. Still unresolved after several phone calls and store visits later. Gary, the store manager, fails to return phone calls now even after I was considering switching my corporate account over. Apparently, they don't work well with Christian organizations or Christian businesses. read more

If I could give this store negative stars I would. I showed up at around 5:30pm on a Friday and didn't leave until about 8pm. I was attempting to get an iPhone 14. The rep Fri evening, although nice, bungled a transfer to an iPhone 14 so much so that he attempted twice with two different new iPhone 14s, to no avail. I walked out of there with my old iPhone having restored its original service and still needing to wait on updates to one of the new iPhone 14s and return later for a final transfer. The only thing is - the rep promised three times that he had factory reset the failed iPhone 14 I left behind at the store - but I didn't see him do it. I went home and noticed that not one, but TWO new iPhone 14s were also linked to my Apple ID, along with my original phone I had to still use. So I went back to the store the following morning, and asked a different rep to double check that the iPhone 14 they had in their possession that I had previously signed into had been reset and erased. Sure enough, once he bypassed the hello screen, my name was there - signed on with my Apple ID to the iPhone still in the store's possession, with no password or Face ID set on that phone, so literally anyone there had access to all of my information on the planet earth, including passwords and photos. The response I got was appalling. I expressed concern about my information privacy and security, and the morning rep, Brian, raised his voice to me, and initially refused to call the store manager. He also pretended like signing out of my Apple ID on the phone in their possession was going to take care of the problem. I'm not a tech person by any means and I had to take the phone MYSELF and go into settings to erase and reset it. Brian wouldn't do it, and said it was "fixed" after signing out of my Apple ID. That was not true. Meanwhile, the store manager Gary was shaming me over the phone for seeing this as an issue, asking me, "are you accusing us of stealing your data?" I was like, "no, but I'd like to not be yelled at and I would like answers as to why I had to come in the next day and reset the phone myself after two reps failed to do so." Then I spoke to the district manager (Davione) for these Victra Verizon franchise stores who was slightly more polite but basically said it wasn't a big deal, that his reps are experienced, and invalidated me for being upset. He said he'd look into it and I haven't gotten a call back. ALWAYS GO TO A VERIZON FACTORY STORE AND NOT ONE OF THESE FRANCHISES. It was an appalling odyssey that I did not need. I had to change all of my passwords on every website I've ever visited which was not fun. And I still feel weird about the whole thing. Super sketchy. Why would they say they've factory reset my phone and... didn't ... twice - with two different reps? read more

Came in last week and bought JetPack service. I knew this was an authorized retailer so I was expecting the bs charge for a SIM card and other things but real Verizon stores aren't open. I asked the rep if the Jetpacks had truly unlimited or if they would get throttled or de-prioritized at all. He said he put me on the highest tier jetpack plan which did not get either. Turns out for $90/month all I get is 15gb of data. That lasted about 7 days. I'll be canceling service as that is a complete ripoff and a total lie. Never again with the authorized retailers. read more

Ended up going to the local Verizon shop by my mother. I usually order phones from other places an set them up myself. I thought it would be good to have a place my mother could go for help. First off the person helping sure did think a lot of himself. Regardless he charge 19.99 to setup the phone and after we left to go to lunch it still wasn't complete. I get that you had to use bluetooth but in my eyes if you don't finish a job you don't charge for it. I called the following day to return the phone. Never got a call back...So i took time out of my day to drive a 1 hr to return it and just didn't have the patience to deal with them. I returned the case but had to keep the screen protector. Which cost 49.95...Not cost effective. The gentlemen I returned it to also didn't have much of a personality. I would not send anyone there. I would only ask that the owner look into their customer service and return of the phone calls. I would be more than happy to talk in person or stop by to discuss. Not just be a keyboard tough guy. read more

I was in a hurry - working today, but my phone broke. Eddie came to the rescue!! He is patient, professional, and caring. What a great worker! The help he provided for me made my day. The other customer in the store can confirm that he did a great job. Thank you Eddie!!! Thank you, Verizon, for hiring him. read more

I went here on Saturday and while the employee wasn't necessarily rude, he wasn't as helpful as a cell phone customer service employee should be! He didn't have anyone but us and we were meant to feel rushed! He wanted me to do everything once I left including making sure everything was uploaded etc...& I " should just do that all once I get home"!!!! I had to pay.....asking myself for what???? Very disappointed and again, reason why I know to not to go Verizon retailers but ONLY the actual stores!!! I will never go here again! Clearly, he wanted to be quick to get us out to do nothing! read more

How do you get 5 stars at a Verizon store while spending a lot of money on a phone? Great customer service by C.J., who was patient with my unsavviness regarding phones and switching from my iPhone to a Samsung. She didn't push a phone that was too much tech-stuff on me, while giving me information on the phones that would best fit me. Of course, I didn't have to pay off my phone that day, and left 45 minutes later with my new phone. Great location, personable staff, simple store. read more

I was in town for a wedding and forgot phone charger in Chicago. Received excellent service from Edwin. Thank you!!

Really enjoyed Edwin helping us out with my phone. He was super patient, honest, and smart. Very helpful and made being at the store quick! Edwin is very good with people & communicates well. No hesitations ever if I needed to go back there. Worth it! read more

I singed up for Verizon cell service online. They sent me two sim cards for my iPhones via overnight UPS. I installed one no problem the second one did not work. Tech support said they could send me a new one or I could go to the Verizon store and they would install one at no charge. We got to the store and the store wanted $30 for a replacement SIM card. The employee appeared to be the manager was rude and not caring about me as a Verizon customer or the fact we did not have cell service. Save time, money and avoid this store at all cost. Place your order online and you will be treated like a customer should be treated and will not have to deal with this self-serving employee. read more

I am very upset with this location. I recently switched to Verizon from Sprint because I have heard good things about coverage and they are supposed to be rated highly for customer service. My mother rarely uses a cell phone but I decided to keep her on my plan so she could get an iPhone. My old iPhone was unlocked and I verified it would work with Verizon when buying a whole new plan (4 unlimited lines) and 3 new phones. Since I live in a different state from my mother, I had to send her my phone and the SIM card from Verizon, then have her go to a Verizon store to show her how to transfer her number and set up her new phone. My mom is a timid and anxious push over. She suffers from sever anxiety and will do anything to avoid a stressful situation. The person initially helping her couldn't get the iPhone to work in the store so he sold her a new phone...a shitty Samsung for $8/mo. He could have pushed her into the $5/mo iPhone but I'm assuming he has a thing for androids or gets better commission on their sales. Keep in mind that my mom wanted the iPhone to FaceTime with all of her children who have iPhones and the ONLY reason I gave her an unlimited plan was to give her that. But no. She was taken advantage of and sold the complete opposite. When she later went back to return the android within the window, the person convinced her to keep it, telling her she could FaceTime on her android. Yes...there are video calling apps...but it's not the same as FaceTime you idiot. This whole experience makes me want to leave Verizon. I am a very unhappy Verizon customer and I really am unhappy with this authorized retailer. Take your business elsewhere. read more