Verizon

0.4 mi

I spent hours dealing with tech support "help" through T-Mobile. They made things so much worse…read more I walked into the store and they had the issue sorted out within 15 minutes. Whether the cell service is all that complete (everyone has an opinion on the best provider) the people in the store were awesome

Melissa A is wonderful! She made our switch from our previous carrier painless and even went the…read moreextra mile to make corrections on our first months bill. Highly recommend her at this location!

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AT&T Store

2.5

0.1 mi

I would have given the store 5 stars but after two visits I wasn't able to get a phone. Mine was…read morelost and I was eligable for an upgrade. The guy at the store was very helpful and helped me thru the process. It was corporate and their security procedures that blocked me from transferring my lost phone number, contacts and pictures. After 3 attempts at two stores Customer Care at AT &T offered no solution. After a week with no phone and no solutions from AT & T, I went to Verizon and ther were able to get me the phone I selected and keep my phone number and transfer my pics and contacts from my lost phone!Thank You Verizon!

the worker there 2 men ...justin c. and 1 other ....they gave the worst customer service...he lost…read moremy sim card because he was on his phone not paying any attention to where he laid it down at ...the worst workers ever ...att you suck ...then they dont even want to help you if you are not buying a phone ...poor poor poor service...i quit them !!!!! later shitty att

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Spectrum

2.1

(17 reviews)

0.9 mi

I noticed that someone posted a complaint about the body odor of a spectrum technician who made a…read morehouse call. I have to say that some of the plastic equipment that houses modems, routers, etc. actually have a distinct body odor smell when they heat up!! After having guests stay at our house, I noticed this awful odor. I called service to deep clean all furniture in the guest room. Then I googled it because the odor continued after the cleaning. And it turns out that the odor definitely was from the TV equipment! So, there was no need for any cleaning. I can't believe this isn't widely known!! HA HA!!!

Rented a condo. Spectrum internet and cable are include. I picked up internet modem and one xumo…read morebox. 2 xumo boxes came with the package. Went back to spectrum to get the other xumo box. I was told now I have to pay for it. Now it's not include. I called spectrum I was told yep now it's not included that is what it says. That the contract has change. You have to pay for it. That is what it says. As soon as you're connected. Spectrum changes the contract charges for this and that. Spectrum gives poor quality customer service.

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UScellular & T-Mobile Authorized Retailer

1.0

0.9 mi

Worst possible local cell provider. Experts at bait and switch. Worst customer service ever…read more Don't go near this place.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

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Batteries Plus

2.7

(3 reviews)

10.2 mi

Dropped my phone off for a screen replacement. Was told to pick it up in 2 hours. When my phone…read morewas finally repaired 4 hours later I demanded a discount for the delay. The owner told me he would keep my phone or maybe even re-install the cracked screen if I didn't pay in full. So I paid him to get my phone back. He then banned me from his store for life after I informed him of the unflattering review that would be published. I, obviously, will not be going back (ever).

Edit to my one star review. First thing this morning the owner of this location called me and…read moreoffered to install the battery at my home. He was pleasant and upset with the employee. I will be going back for my future needs. Customer service here is horrible! Feels like you're bothering the staff here. Spent $290 on a battery and they would not install it or carry it to my car Reason for not installing. There was no video available????? I will never return to this location!!!

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Smartphone Repair Center

4.6

(18 reviews)

26.9 mi

he was great! they did a great job in fixing my headphones. super fast service at fair priceread more

They do a great job with being efficient but they recently replaced my screen this past march and…read morenow my touch sensitivity will shut off and I have to constantly turn my phone on and off to reconnect my screens ability to function. So they are fast but might be too fast and miss some details with reconnecting a new screen to you phone. I have gone other times and it has been great! It was $125 for new iPhoneXR screen so it is definitely on the pricey side. Sad that this last time has made my phone more difficult to use. A refund or re-repair would be lovely but I have lost that receipt since because I am used to trusting their services.

Smartphone Repair Center Kenosha Now Open!

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Smartphone Repair Center Kenosha Now Open!

AT&T Store

10.0 mi

Located in the Pick 'n Save shopping plaza (next to Jimmy Johns), this location serves most of the…read moresouthern Lakes area. I went in here to cancel my Internet service from my old home to a new home. The staff was very welcoming and cordial. They arranged for a technician to come to the house within three days. I felt this was reasonable. I received three texts during the three days I waited, reminding me that a technician would be there on a time selected by myself. On Friday, I received a call that the technician was coming out on the time prescribed. The technician was very courteous and connected me within an hour and a half. They also, of course, sell phones and accessories, and you can also pay your bill right at the location. Excellent service. Highly recommend.

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Lilypots

I ordered 3 growers bunches of flowers from Lilypots to use in arrangements and on a cake for a…read morebaby shower that I planned, and I am definitely pleased with how everything turned out! Cassie answered my emails very timely to ensure the bunches were ordered properly, and they were very clear on what options I had. I chose Lilypots over a slightly less expensive option because the customer service they provided definitely helped mitigate the stress of party planning. Overall, I was very happy with the experience! Picking the flowers up on a Friday afternoon was a bit more difficult due to the many weddings and deliveries they are often juggling, but I totally understand this is a crazy year and weddings are the core of their business! They called me about what time frame I could get my flowers and were very apologetic it varied from their store hours, but I definitely appreciated the open communication and customer service! Also, they have designated free parking in front of their shop for customers which is a huge plus in Lake Geneva!

I cannot day enough amazing things about these florist and their amazing shop. I just chose them…read morefor my wedding flowers, and upon my initial consultation I knew I was making the right choice! Laura and Cassie were so kind, sincere and helpful in choosing flowers that would work beautifully together. My bouquet was absolutely stunning and I got so many compliments on the pergola decoration all night. I am absolutely thrilled and will recommend this shop to all of my friends. Working with them was truly amazing and they were such a gorgeous addition to my day! I cannot say enough awesome things. Work with lily pots and you will get stunning bouquets, gorgeous colour combinations, and a fantastic group of people to support you and ensure your happiness!! Ps. We chose sunflowers, maroon dahlias, pink free spirit roses and blue delphinium. Incase you're curious ;)

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The Home Depot

So they had a wonderful selection of plants. I started there. I went for the purpose of getting a…read moremicrowave. The first employee was an unfriendly man. Not helpful at all. I was still looking the all over and another employee came up and and assisted me. She was amazing. Gayle. She helped me and I did walk way with one in my car. She took the time to ask some questions and get me answers. So if one employee is not great try another. I got a good deal it was on sale. And hope it works well for me.

Home Depot Lake Geneva WI YOU CAN DO BETTER!…read more Crap for sale in handicap parking spaces, a long wait in line at self checkout, then receipt paper is empty.

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Northwind Perrenial Farm

This place had so many different perennial plants I couldn't even make up my mind. I took way too…read moremany photos, but now have a bunch of ideas to so I can go back and purchase to enhance my garden. Definitely make time to walk through the public garden/ trail that's open to the public. It's peaceful honestly just really beautiful. There were butterflies everywhere, and it had this calm, serene vibe I wasn't expecting. Heads up though: watch out for the chickens when walking & driving- they kind of run the place .

I have been wanting to stop here for a number of years. It finally happened last week! A wonderful…read moremix of native perennials, cool gift items and annuals. The service is very helpful and the prices are very decent (at least compared to what I'm used to in the metro Milwaukee area)

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Eder Nursery & Landscaping

Eders did a great job in landscaping our front walkway to our home. Jeremy…read more was great to work with offering several suggestions on just what plants would enhance our existing brick walkway. We are very happy with the work Eders did for us.

I've know the Eder family for over 20 years I've seen lots of their work and have purchased trees…read moreand shrubs from them over the years. They have always stood behind their product and work 100%. They have also been a great supporter of the local community. They have help me in a golf outing I run for each of the last 9 years. I will continue to purchase my landscaping needs from Eder.

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1 review that is not currently recommended

The reviews below are not factored into the business's overall star rating.

Katie B.

5 years ago

The young woman working there on 12/27/21 was extremely rude and unhelpful. Watched her treat multiple other customers that way while there. Whoever manages the store should hire someone else if they want to make more money. We were prepared to spends hundreds of dollars on an iPhone and finally just walked out because of her. read more

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Walmart Vision & Glasses

3.0

(4 reviews)

Comparing Vision Works to Walmart: Summary: Walmart is MUCH…read morecheaper for the same quality of daily contacts, much better customer service as well. Not sure what Vision Works is doing wrong, but they seem kinda money hungry to me. How I decided this: I used to order contacts at Vision Works in Gurnee Mills, but I had forgotten to get a new prescription done with them before leaving for college. The town my college is in does not have a Vision Works, so I decided to get it done at the Walmart Vision Center. Little did I know that was a good decision. I got the prescription done and got the free trial contacts, but never got around to ordering contacts. When I got back home in Gurnee, I tried to fax over my prescription to Vision Works and the woman that was helping me at VW was a little rude and hard to approach, but the lady on the phone doing the fax was very helpful. When the prescription went through, I was told that I could not order contacts from VW because the brand I had gotten at Walmart was not carried there. This did not really make sense to me because I thought it was only the prescription they needed, not the brand. So, I decided to go over to the Walmart in Gurnee to order from them, and the contacts not only came in 4 days, they cost $51 cheaper for the same 90 day daily contacts I would've gotten at VW. VW contacts usually come in after a week and a half or so. Wearing the contacts daily, I have not noticed any difference from the brand I used to get at VW. Now my whole family is switching over from VW to Walmart. Plus, the staff at both my college town and Gurnee were nothing but nice to me. At Walmart I get called Miss (insert last name), while at Vision Works they act like they don't even remember me. Overall great experience.

I ordered glasses here thinking I'd get a deal and 7 days wasn't a big deal. Ten days later I call…read moreto see if my glasses are in yet and the woman in the other end tells me, "oh girl you been waitin on ten days now !" Yes, yes I have. So she tells me it's out of their hands now and it's up to me what I want to do, but it'll be 5-7 days before I'll see my refund anyhow . I asked if they could estimate how much longer and she just told me. "It's out of our hands. When they're in they're in ". Not happy .

Sunglass Hut

4.0

(4 reviews)

Great customer service!…read more I have been to this location a couple of times looking for specific sunglasses and every time, the customer service is great. Today I was helped by Sparkle, and she was kind and willing to go the extra step to help me find what I was looking for. Love that they clean the sunglasses I'm wearing that day before I leave the store also. I can occasionally find a great deal on the sunglasses I'm looking for, and that's an added perk. Wonderful service and thanks to them!

I am a super fan of this location! Sparkle and all of her colleagues are amazing!! Helpful, honest,…read morefunny, and definitely make it personal and pleasurable experience each and every time! I love all of the brand options (I love them all a little too much!) Never any pressure (because I lack self control) haha. Love this store!

Extra Space Storage

4.3

(19 reviews)

Great customer service. Ed was very helpful and professional as soon I arrived. He explained…read moreeverything to the T Showed me my unit and how to access the gate code. Highly recommended

Great service everyone is friendly when I go to leave or take things from my storage unit!!read more

Pickard China Factory Outlet

Picard China in Antioch, IL always had the best selection of 7 in. Plates for decorative purposes…read more The service in the store was always professional. The store had plates for any occasion and any Holiday. Sharon Lienhardt

If you look up ther term "customer service" there would be a picture of Debbie Smith. From start…read moreto finish with a long tedious path in between, Debbie helped my wife pick the perfect China set. Multiple phone calls & visits, Debbie was patient, helpful and productive. We recommend Pickard. Debbie helped us to the point that we are not just happy customers - we are fans.

RC Electronics

This place is the ONLY shop you should be purchasing Radio equipment from. They have helped me out…read morefrom A-Z ever since I met them. I'm in Costa Rica & bought all of our equipment from them. They have managed to keep me going whenever I have a tech problem or anything related to it. Along with great records keeping as to sales, serial numbers & radio freq. just an amazing team of talent over there with amazing customer service. Thanks for all the help guys!

Affordable Optical

3.1

(37 reviews)

•$$

Shop the rest and then go to the BEST!…read more As a medical professional, Who has worn glasses for 40 years, I have dealt with everybody from Montgomery Ward to the finest boutique's on the North Shore. You certainly can pay 2 and 3 times the money; however, if you are using a self-funded FSA or HSA this is going to be your best value. Never had to return for refit. Never had to have a remanufacture. The 1 lens that I left in the sun on a car dashboard and warped from my negligence was replaced with a pair of brand-new lenses under warranty. (In under a week) They carry top end to mid-priced frames and are willing to order the upscale designer one's for you. The best feature is their lab staff, who specifically understood my needs Computer to patient 10 hours a day demands appropriate density lens with the proper coatings! You cannot get those blanks for $50 apiece. investing in the quality of the lens material is a must to obtain progressive lenses that do not create eyestrain, halos, floaters and double vision. I have never had a problem with the products they recommended! The quality of the work speaks for itself If you are unhappy with the product or the service You did not take their advice!! I have 100s of clients who complained about their optometry, ophthalmology and retina specialists. Their glasses tend to come from Walmart or cheaper You do get what you pay for

Yall please do not come here!! This place has many bad reviews for a reason!!!! I was told my…read moreglasses would take 2-3 weeks to arrive and now a month has passed and I still have no idea when or if my glasses are even coming. When I called to ask if they could track my glasses or tell me why it's taking so long they had no answers and were extremely unhelpful. The staff is nice enough but seriously just avoid this place.

Pearle Vision

3.2

(41 reviews)

•$$$

Revision ... the product failed in some fashion or another. That being said, the staff and manager…read morethat I felt with today were as helpful and patient as possible. They made all efforts to right what was wrong, and for that I'm appreciative. Hopefully the next pair of lenses lasts longer than the first pair did. Update, Got a comment back from the facility... the scratch resistant coating STILL isn't up to my liking as I'll need to come back again with scratched lenses. Also the lenses are very difficult to clean, although I did purchase the FULL cleaning kit from the store.

My experience with Pearle Vision was extremely disappointing. I was prescribed the wrong lenses --…read moreI specifically requested bi-focals, not progressives -- yet when I tried to have the issue corrected, I was treated with disrespect and disregard. Instead of acknowledging the mistake or working with me to resolve it, I was repeatedly ignored and made to feel as though the problem was my fault. Despite paying $1,775, a 2nd appointment with them and again was ignored.. until I had to leave and my calls for assistance were not returned. The manager, Lana, failed to follow up after several requests, and when I called again, I was abruptly hung up on. I have since contacted the Better Business Bureau and Pearle Vision Headquarters, as I need my funds to go somewhere else for prescription glasses... How HORRIBLE is that !!! This experience has been both frustrating and disappointing. I would strongly recommend taking your business elsewhere, where professionalism and customer care are a priority.

Sherwin-Williams Paint Store

3.0

Was welcomed by an unenthusiastic child at the front desk. No smile and a condescending tone. Lucky…read morethe product they sell is good otherwise I would've left after that interaction. Beware of this location if you want to be treated with dignity and respect. AVOID the boy with brown hair, glasses, and acne all over his face. I bought a 5 gallon bucket and he brought it to the front door of the store and left it right there for me to take to my car. Couldn't walk 15 more steps to the back of my car. The worker at the Waukegan/Gurnee Sherwin-Williams helped bring all my buckets of paint right to my trunk and helped load it into my car. I DO NOT RECOMMEND THIS LOCATION.

My boyfriend and I walked in 30 minutes before they were about to close, all the while they were…read moredealing with a short tempered customer, and we only knew what colors we wanted. Needless to say, we needed someone to educate us on what type of paints we needed and how much to buy. Quintin was amazingly helpful and really patient with us the entire time. He walked us through the different paint options available and continued to make our paint even past closing time. We are highly satisfied with our paints and even happier with the service we received today!

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