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    AT&T Store

    3.0 (2 reviews)
    Closed 11:00 am - 6:00 pm
    Updated over 3 months ago

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    Verizon

    Verizon

    2.6
    (5 reviews)
    0.0 mi

    Upset customer - Came in and switched over 6 lines from T-Mobile. Process not bad but the gift…read morecards for paying off and bringing your own phone"a joke" got all of them eventually except the 500.00 bring your own device one. Although I had all the emails saying it was done right these guys in the store reassured me I would get it. Saying it takes "awhile " 8 months later nothing. Now bringing to why I rate a 1, wish there was a zero because that's how much consideration was given this past 2 weeks. I went in to secretly upgrade a phone for our son. When the phone came in they continuously call his number saying his upgrade was in "after telling them to not send any communication to the kids lines" well he now knows what his gift is. That sucks !!!! Go into the store to do his upgrade before Christmas because he already knew and it was at the store. They had problems attaching to the the line, she said let's do the payoff first then it will allow upgrade. Not knowing what was going on, she had 3 people look at the acct and finally was seen my amount to finance was lowered. Now I paid 607.00 to pay off a phone when I could have used that for his gift. Now I can't upgrade him. I asked to reverse charges she said that's impossible. I'm now stuck not getting my sons surprise Christmas present and lost 607.00 , emailed the District Manager for help, no response for 3 days. Said she would call, 2 more days and I texted her and she said she got busy with an emergency, I said ok. Now we are on week 2 from the horrific experience and 12 days with no communication from original time she said she would call and now a day before Christmas. I'm pissed , Verizon doesn't give a crap, none of the employees give a crap, and obviously by the reaction of the District Manager this is we're the lack of communication and customer UN-satisfaction stems from. This is why you are at a 3.0 on yelp. A hard reflection in the mirror is needed here. I will be awaiting Verizon corp or the Regional Manager to call and help resolve this issue. Will update when I get a call !! Fingers crossed !?!?!

    The reason that I gave a 1 star is because there is no rating for a zero. My wife went to Chenal…read moreVerizon in Little Rock, AR and the lady that she spoke to was very nice and offered her $450 on her phone to trade it in. She went back a a guy name Kelton told her that it was only worth $411. I am a disabled Vet and we are suppose to get discounts on there accessories but my wife was not offered one even though it is on our account in the system. To any Veterans or anybody please do not go to this store because they will take advantage of you, especially if you are a lady and by yourself. AGAIN ALL VETERANS PLEASE STAY AWAY FROM THIS LOCATION.

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    Verizon
    Verizon
    Verizon

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    Apple The Promenade at Chenal

    Apple The Promenade at Chenal

    2.5
    (87 reviews)
    0.1 mi
    $$$

    Worst experience ever. We purchased a Mac book Air 2 weeks ago and it was a dud. So my wife went in…read moretoday and they told her that she would have to come back tomorrow. I called and spoke to a lady named Heather while my wife was still there. So they got my wife a new computer. The problem I have is that I never should have had to call them. My wife is Asian and she doesn't get the same treatment that other people do. Or at least it has happened before in the past. Me being a disabled veteran should not have to call up there to get someone to help her. You would think that for us purchasing a new computer that they would offer a gift card or something. But Apple thinks they are doing us a favor. When I ran car dealerships I would never have treated my customers like this. We own about 10 Apple products which we love but they have gotten so big that they don't care about their customers. I will also be sending a letter to the disabled veterans of America. Thank you

    I ordered an iPad for my son heading to college. I received the notice that is was ready and went…read moretot the store to pick it up. I inquired about the student discount and they said that I had to return it and then go back by the iPads for an associate to help me repurchase it. I waited back by the iPads for over an hour with no help and even asked the greeters at the front door if I needed to do something else to get help. They said, "no just wait there". That was not helpful And I never was helped by anyone despite many employees loitering around with seemingly nothing to do. They are awful there.

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    Apple The Promenade at Chenal
    Apple The Promenade at Chenal
    Great store, Apple could work on the customer experience a little more.

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    Great store, Apple could work on the customer experience a little more.

    AT&T Store - mobilephones - Updated July 2026

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