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    AT&T Store

    3.0 (2 reviews)
    Closed 9:00 am - 8:00 pm
    Updated over 3 months ago

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    10 months ago

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    Verizon

    Verizon

    2.6(5 reviews)
    0.0 mi

    Upset customer - Came in and switched over 6 lines from T-Mobile. Process not bad but the gift…read morecards for paying off and bringing your own phone"a joke" got all of them eventually except the 500.00 bring your own device one. Although I had all the emails saying it was done right these guys in the store reassured me I would get it. Saying it takes "awhile " 8 months later nothing. Now bringing to why I rate a 1, wish there was a zero because that's how much consideration was given this past 2 weeks. I went in to secretly upgrade a phone for our son. When the phone came in they continuously call his number saying his upgrade was in "after telling them to not send any communication to the kids lines" well he now knows what his gift is. That sucks !!!! Go into the store to do his upgrade before Christmas because he already knew and it was at the store. They had problems attaching to the the line, she said let's do the payoff first then it will allow upgrade. Not knowing what was going on, she had 3 people look at the acct and finally was seen my amount to finance was lowered. Now I paid 607.00 to pay off a phone when I could have used that for his gift. Now I can't upgrade him. I asked to reverse charges she said that's impossible. I'm now stuck not getting my sons surprise Christmas present and lost 607.00 , emailed the District Manager for help, no response for 3 days. Said she would call, 2 more days and I texted her and she said she got busy with an emergency, I said ok. Now we are on week 2 from the horrific experience and 12 days with no communication from original time she said she would call and now a day before Christmas. I'm pissed , Verizon doesn't give a crap, none of the employees give a crap, and obviously by the reaction of the District Manager this is we're the lack of communication and customer UN-satisfaction stems from. This is why you are at a 3.0 on yelp. A hard reflection in the mirror is needed here. I will be awaiting Verizon corp or the Regional Manager to call and help resolve this issue. Will update when I get a call !! Fingers crossed !?!?!

    The reason that I gave a 1 star is because there is no rating for a zero. My wife went to Chenal…read moreVerizon in Little Rock, AR and the lady that she spoke to was very nice and offered her $450 on her phone to trade it in. She went back a a guy name Kelton told her that it was only worth $411. I am a disabled Vet and we are suppose to get discounts on there accessories but my wife was not offered one even though it is on our account in the system. To any Veterans or anybody please do not go to this store because they will take advantage of you, especially if you are a lady and by yourself. AGAIN ALL VETERANS PLEASE STAY AWAY FROM THIS LOCATION.

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    Verizon
    Verizon
    Verizon

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    Apple The Promenade at Chenal

    Apple The Promenade at Chenal

    2.5(89 reviews)
    0.1 mi
    $$$

    I love the Apple Store. I just wish that you didn't have to make a shopping appointment to spend…read moreyour money here. I visited on Saturday 07/31/21. Silly me for that, it's much less crowded on weekday mornings. Anyway I waited about 45 minutes for an appointment to buy an Apple Watch. Trevor assisted me with my purchases and we wrapped up the transaction, including buying the watch, a pair or air pod pros, and trading in an older phone for store credit in less than 10 minutes. I later realized that in concluding our business that I hadn't been upsold on getting Apple Care+ for my new devices. No problem, I added them later that night via the interwebs. So the store is nice and simple, the products are great, and the staff is nice. Four stars only because I felt a little rushed. I'm used to getting a nice unboxing presentation and a little more help with setting things up. I guess I just looked like I knew what I was doing. The restroom was clean. So that's a plus. As of 07/31/21 Security guards at the entrance will ask you to wear a mask (and provide you with one if you don't have one) because of the never-ending Virus-19.

    Was not a good experience. My iPad is 2 years old and has charged beautifully since I got it up…read moreuntil a few days ago. It stayed stuck on 18% for over 24 hours plugged up with the apple charger it came with (this will be important in a minute). I came in (after a long wait) they ran a diagnostic and said it came back normal and proceeded to plug it up with their charger there. It gained some battery back into it and then they asked if I had ran the software update I said no because it needs 20% to do that and I havent had that. So they do that and it starts charging some. All I really wanted was to just pay for a new battery to be put in so I wouldnt run into this issue again but he proceeded to tell me they couldn't because the diagnostic came back clear it all looked fine and was charging with their charger. Proceeded to ask me if I charged it with an apple one I said yes it always charges with it every night unless I need a quick charge at school I use a different one but I don't typically have to do that until up to about a week ago. He continued to blame the charging on the other charger that I use messing up the battery, etc etc and that I only need to use the apple one I was given, YET I told him it is what I use all the time and I tried 5 different chargers to try and see if they would charge. Then just said well must have been a glitch and sent me on my way. How hard is it just to replace a battery that is not working like it should be no matter your "diagnostic". I was going to pay for it. I am a graduate student getting my doctorate degree and I dont have time for this. Just very very frustrating.

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    Apple The Promenade at Chenal
    Apple The Promenade at Chenal
    Apple The Promenade at Chenal - Great store, Apple could work on the customer experience a little more.

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    Great store, Apple could work on the customer experience a little more.

    AT&T Store - mobilephones - Updated September 2026

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