Ingrid at the AT&T store provided amazing customer service, honestly, "excellent" doesn't even cover it. She went above and beyond helping us with tech issues, setting up email on a new phone, and making sure my mom and I fully understood how to transfer everything from our old phones. She was patient, knowledgeable, and genuinely kind the whole time. Ingrid, you are a godsend, thank you so much. read more

Worst customer service I've experienced. The employees are rude, unprofessional, and have poor attitudes. They struggle to communicate effectively and don't seem to know how to do their jobs properly. The manager, Ingrid, was also rude and unprofessional. She communicated poorly and did not handle the situation in a respectful or professional manner. I expected much better customer service and would not recommend this location based on my experience. read more

This particular AT&T location has improved by 1000% over the past year in every way possible. All of the employees are kind, knowledgeable, and very generous with their time They had an excellent selection of all the accessories I needed. Israel was very patient and got me out the door in a timely fashion. It was a very professional transaction and I look forward to coming here again. They have a great selection of whatever phones or devices you want. I highly recommend this establishment if you're looking for great value for the money and dependable service, this is the place. Very easy parking in the back of the store with lots of spaces always available. read more

Is it ignorance, incompetence, or vindictiveness? Yes! The sales rep in this store (can't remember his name but recall he's a strange looking fellow with a unibrow, some weird teeth, and could really benefit from cardio; this is to say that he rocks the "angry incel" look) added a charge to my account (Protect Advantage) that I NEVER authorized. He also placed some weird block on my account that has confounded subsequent AT&T reps. To make things worse, I call AT&T customer service to fix, and they tell me they will remove the charge "going forward". NO. I have to argue with them to remove a charge entirely that I never authorized or even discussed. Fortunately they quickly folded and agreed to remove the charge entirely, because fraud, duhhh. What an awful company. Go somewhere else... read more

We had the most annoying phone situation to deal with and Mitch & Israel helped us out so smoothly and efficiently !!! They provided us with the best service and advice. Very happy with this location and will not be visiting another AT&T store thanks to these guys! read more

Thanks a lot Isreal he helped us get through everything the easy way and was very patient throughout the whole process, very much recommend. Not only did he help us but he also solved every problem we had with a solution, respectfully, kind, and very much deserved manager. read more

This store and in particular, Israel and Alan, saved me. I had switched my biz phones from Verizon with a door to door ATT sales rep who largely ghosted me for a month. Out of nowhere, the phones switched providers in the middle of a business day and stopped working. Israel sat with me for hours to fix the issues my sales rep caused. Great customer service. read more

I was very disappointed with the service, as it was extremely slow and inefficient. I was not even greeted with a simple 'welcome.' I visited on January 5 ' 2026 at 6:00 PM and had to wait for 20 minutes, but no one came to assist me. read more

I walked in to get a new phone after calling to confirm. Both associates were helping other customers and didn't acknowledge me. Interestingly, two ladies walk in a few moments later and were greeted immediately. They didn't have what I wanted in spite of confirmation. Bad service all around. read more

Great Service! Very attentive and was able to nail down the right solution to my problem. read more

had no problem upgrading me and selling me a new phone and telling me i could trade in my phone with them. only to send me to the apple store for the apple store to tell they had no idea what they're doing and there was nothing wrong with my phone to then going back to retail store for them to then just tell me to go to corporate.... but again no problem having me buy a new phone! would have just been solved if i upgraded my phone at apple store to begin with read more

"Customer Service" told me this is a corporate store. When I called to make sure. They are NOT a Corporate Store. They really can't help you unless you just want to buy a phone and have it activated, I guess you could take a chance. read more

AT&T had their own problems and opened an hour later than posted this past Friday, As we pulled up, one of the 2 employees advised us of the problem, was sympathetic, empathic. When we returned later, he & his colleague could not have been more helpful and gave us A LOT of time, shared their expertise. When new customers came in, they were friendly, greeted people & said they would be with them asap. Both young men were both more knowledgeable and more friendly than have been our usual AT&T visits to this & other AT&T stores. THANK YOU BOTH SO MUCH!! (Oliver & Christian?) Each of you deserve major raises! Tom & Melinda Peters read more

Ben, our service guy is so knowledgeable! I actually trust and value his option. He's found me the best rates and hooked me up with a better plan that worked with my DIRECTV. This office was busy, but THEY WERE READY! EVerybody was helping somebody. Nice, fast and friendly service. I can't believe how cool and easy it was. read more

I went to three different AT & T stores today but only PRONGPRAN at THIS store actually helped me. Wonderful customer service. THANK YOU

My phone died and I needed to replace it ASAP for work. The staff who helped me purchase my new phone were friendly and patient, and the whole process was straightforward. They even helped me transfer my data and made sure I had what I needed before I left. Thank you! read more

Store Hours Mon - Sat 10 am - 7 pm Sunday 11 am - 6 pm Why is the store closed at 06:40 p.m. on Saturday!? I believe the cashiers working in this store !!! 20 min !!! less official close time have to be fired! read more

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This is the saddest I have been in all my life, working hard and spending endless years of loyalty to this service. And now here I am typing a discontented message because how slow videos load....$$$$$ money is no object. What in the world are they doing with my service constantly being interrupted and every other spot in the house it just doesn't work at all. Should they have any right to offer service to me in my area. If they can't provide it.... I'm gonna go back to wasting time on line again in my room with digital chaos WiFi restrictive issues. My lights can't just go on or off. I have to re Connect them with my WiFi everyday read more

AT&T Store - Two lights I have to go to the app to turn off because my google home mini won't connect with the WiFi to work with voice commands.... - Mobile Phones Near Me - Los Angeles, California

Hands down... the BEST AT&T store around! Thanks to Markese!! He provides the best in customer service. He is knowledgeable, efficient, patient, kind, caring, and always professional. Go say "hi"..... you will happy you did. read more

What the f? All 3 staff on break ('brake') for 20min? Isn't the whole point to stagger your breaks so the store stays open? Btw this was 5:25pm on Saturday afternoon read more

AT&T Store - ...?!!!? - Mobile Phones Near Me - Los Angeles, California

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Messed up my service plan and wouldn't take responsibility. Manager was terribly rude and refused to help me cancel the plan they mess up on, even though they were the one who cancel my previous plan and started the messed up ones. They would do anything for money and throw problems back at the customer or the Corp.Disgusting read more

The Service at this location is excellent, Benjamin was super patient and willing to help me with my phone problems and got me all the help I needed, great team member A+ read more

Beware employees and service at ATT store Los Feliz. They don't know their own company's policies, and will put you through extra time and expense just for fun. I was told that I would be billed for a router I wanted to recycle, after their own company said I would not be, and had said so in writing. They said I should ignore their company's written instructions to me, and make an extra effort to cover my ass or I might be billed regardless of what I was told. When I suggested that this was incompetence at its worst they just shrugged it off. They were two arrogant, entitled young men who seemed to be having fun making me angry and worried. They were also 100 percent wrong, as I later confirmed on the phone with ATT. One of the worst experiences I've had in a long time. read more

The f---ing idiot that set up my account (supposedly a manager) has now caused me to spend HOURS on the phone and online and TWO follow-up trips to the store (during a pandemic, mind you) to fix the ways that he screwed things up. Particularly not happy about the secretly added insurance plan. These people are either evil or incompetent. Or both. Avoid at all costs. read more

I wish i could give zero stars to this establishment. Usually you rate places based on service but I didn't get any so therefore this is a pretty high rating . Showed up Saturday at 10:05. The place was a crypt with no one in sight. I left 15 minutes later. Biggest waste of time. read more

AT&T Store - Great business you got here - Mobile Phones Near Me - Los Angeles, California

This store is terrible. I've been here multiple times to get help and the service is terrible. The employees barely know what they're doing. Getting anything done takes forever. Train your employees! When they don't even know the difference in phone colors you know it's bad. Super super dissatisfied. For a company as huge as AT&T this should be so much better. read more

Go to another store. 3 different people wasted my time. One was incapable of writing down his phone number correctly. Easy job made stupidly difficult. Closing this store and saving labor would be one of the smartest things the owner could do. read more

I have an experience with this store and for sure can say that Roger is the best,he shows his excellent service,always ready to help,thank you! read more

Worst AT&T Store I've been to. + NOT ONE of the 3 workers looked at me or acknowledge my presence when I entered. + ALL 3 workers just acknowledge the female Vietnamese customer inside the store. They all spoke Vietnamese to each other. Customer driven industry. Poor service = less customers. As courtesy, the workers should at least have spoken English. I just left because there was no way I was going to stay after the non-existent customer service. Where was the manager of the place (6/1/15, 4:30pm-5:00pm)? read more

My old Iphone cracked so I am in need of a new phone and a new plan. I have been on GoPhone so signing up for an actual plan was making me nervous. AT&T's website was stuck and I couldn't move forward to research current plans. So I went to the nearest location to my home thinking that I could experience the interface of a Samsung Galaxy G5 before I buy it, because who wants to spend hundreds of dollars on a phone, and commit to a plan if they can't experience the interface, and see if they like it. I got to the store and was told they were not able to plug in the phone to make it work. That they could if I was going to buy it???? Um.. I don't know if I want to buy it that is why I want to play with the interface first and compare it with the other phones. OR I was told I could go to the Wilshire & Western store to see if one was available and on there. This is LA and it was 5pm, I am not driving in rush hour traffic, this is why I picked a location convenient to my home. I also asked for information on the actual phone plans, like if they had a brochure or something. She said no, offered to email it to me. There was only ONE other customer in the store, so I don't understand why the customer service here was so poor, inattentive, and unaccommodating. I WILL drive to a different location rather than give this place my business, but not in rush hour traffic like I was so neglectfully suggested. Now I have to spend another day with an Iphone with a cracked screen. Skip this location they are not very helpful. Go somewhere else. read more

Went in for upgrade Jessica the store manager is very rude & unpleasant unprofessional. No customer service experience... my phone is on the blink an this was nearest store stopped in to buy iPhone 8 and ended up walking out . She is cold an seems angry. Being an account manager I couldn't believe this behavior from a manager .... will google another store *****zero stars***** no 1 smile not one hello just nothing read more

AT&T Store - Mobile Phones Near Me - Los Angeles, California

Had a really great experience here. Smaller store, but nearly no one was inside and this was the same day the S7 and S7 Edge came out. We had to wait maybe 5 minutes, and then Wendy came over and helped us. She was awesome. My girlfriend was trying to get the S7 Edge on the day it came out, and Best Buy across the street was all sold out. We came here on a whim, and she said they had plenty of them available, which was surprising. The hardest part was that my girlfriend has Cricket (blehhhh) but since AT&T owns them she was very helpful and willing to work with us. Because of Wendy, my girlfriend is now the owner of an S7 Edge. Awesome customer service! read more

Roger on-site was very helpful! Helped me when's phone broke on vacation! Would visit this location again!

I make my payments in store here, and the Staff is so nice. Roger, Ben, and Jessica always take time to give good service and are always in a positive mood. It's a pleasant experience and and service. Definitely recommend this location. read more

Worst customer service I've witnessed in my career and time on yelp. No courtesy or customer appreciation. Avoid this place at all costs. Instead of helping you they scare you away by assuming what you want instead of what you really want. Accusations of things towards clients without even checking their account to see who the person is and what plan they are on that they want done on. Very sad to see a store so close to my house in Los Feliz and yet zero professionalism. Thank you. Ari read more

I had a really bad experience with this store so just beware of it. I worked out a deal with this dude Fabio for a 12 Pro Max & AT&T TV. I was promised all sorts of things but all I've had is issues for 2 months. My credit card was charged for close to $500 due to the ineptness of that sales guy. I was scammed that I'd have a low monthly payment for the new phone but it's 4 times the amount I was told. I never got equipment from him for AT&T TV. It took me HOURS to resolve issues with AT&T. I couldn't get him to fix any of it nor the alleged store manager Jessica. She was barely listening to me while she talked to whom ever else was in the store. She said she would "research" the problem & get back to me. Well, it's been 5 days and I've yet to get a calm back. I was also promised a $100 VISA gift card. Like everything else that never arrived either. I won't ever go to that store again. BEWARE! read more

Do not go here. Entire staff is incompetent. I called in to ask for a product (AirPod Pro) to confirm it was in stock. Employee said yes. Come into the store 15 minutes later, none in stock and no one recalled answering a call a few minutes before, but they did confirm I called their store number. Waste of my time and during covid, not safe practices to confirm you have a product when you dont. Also, not sure on the numbers but it looked like the store had more than 25% capacity inside. read more

Ask for roger. Roger is the best representative in here and he is also very helpful! Roger sets you up on a good phone program and does not try to charge you for extra things. He is very helpful and and caring. read more

I came in thinking I either needed a new Sim card or a new iPhone. They tested out the SIM card which was fine. But then the gentleman helping me started looking at my phone and figured out that my security app was blocking internet reception. I spent an hour on the phone with Apple and AT&T and this man helped me in 5 minutes. He fixed the problem at no charge! I know where I m going when I need a new phone: Ben, Roger, Jessica and Fabio! read more

I had a very stressful day when my phone completely bugged out and when I came here I was helped immediately and they made it very easy to get a new phone and sort out all the details. They were incredibly friendly and eased my stress. Thank you! read more