This was incompetence at its finest, and possibly criminal. After promising me a phone to be delivered in two days (even when I was going to go with a suitable model in store) I show up only to be told that my phone may be, MAY BE shipped in 2 weeks. The manager Erick then tried to act tough in front of the female staff, because I was not delighted to agree with the bait and switch they tried to pull on me. So I remain seated while he stands over me telling me, a Black Man, to "Calm down." That racism train is never late. Thanks ATT&T. You are better off going somewhere else. Anywhere else. The staff here if offensively obtuse. If I could leave negative stars I would. If I could have them arrested for fraud, I would certainly try. read more

I had a terrible experience with AT&T that I feel others need to be warned about. An additional phone line and multiple add-ons were added to my account without my consent, which resulted in a much higher bill than expected. I was never informed or authorized these changes. When I went back to the store to resolve the issue, I was told they couldn't help me because they are not a corporate store, only an authorized dealer. They sent me to a corporate store, where I was then told to go back to the original store, because they were the ones who made the changes and needed to fix it. I was bounced back and forth with no accountability. While I was in the store, other customers walked in questioning why their phone bills were so high, which clearly shows this is not an isolated issue. That alone speaks volumes about how this location operates. The authorized dealer said they would "handle it," but it has now been several days with no follow-up, and when I tried calling the store, no one answers. This entire situation has been extremely frustrating and unprofessional. It is very clear that this store operate on commission-based sales, where the more lines and add-ons they push onto customers, the more money they make--regardless of whether the customer actually wants or agrees to them. This feels deceptive and unethical. AT&T needs to take responsibility for how their authorized dealers conduct business. Customers should not have services added without consent, nor should they be sent in circles with no resolution. read more

It's time to upgrade my current phone and Drew was there to assist me. Drew was knowledgeable of my upgrade and my current data plan. I didn't go through with the upgrade as planned because AT&T would not allow me to pay full on the same day as the purchase. Drew explained that I can pay in full after thirty day of the initial purchase. This location had the phone I was looking for and at the price I was willing to pay for it. They had a large selection of phones to choose from! I can say this service is far better than my last visit. read more

I am a T-mobile customer and my phone died and I got stranded. I walked in to the store hoping for assistance. Will and Daisy helped me out even though it took a while for my phone to wake up. I've a lightening charger and they looked everywhere to get my phone up and running. I appreciate their customer care even though I am not currently with AT&T. I would definitely consider switching back at some point. Thank you Will and Daisy for the excellent customer service. read more

Completely regret ever doing business at this establishment and I wish I had read some of the Google reviews befor visiting they are accurate to begin with I was persuaded to upgrade my IPhone with the promise of $700 bill credit with my trade it I was told to go back in a day or two to recurve a shipping label red flag number one I called the store and asked if I could send my daughter to pick up the shipping label they said yes upon arriving they turned her away for not being an authorized user I went in myself that same week only to be told they're had RAN OUT of printing paper and to go to any nearby store when contacting customer service to insure my trade in had Been received I was informed I had only received $125 bill credit and they suggested I contact the store I called MULTIPLE times once they finally answered they're said they did not have a store manager and did not know when they get one!!! RED FLAG number two the girl offered me an email to a "district supervisor" and also took down my name and number and said someone would contact me NOONE responded or contacted me I went back to the store the same girl told me her MANAGER wasn't in yet took my name and number once again and told me he'd surely contact me it's been a week no contact I called multiple times today and no answer at all read more

I came in here to get my mom a new phone. I knew what I wanted and just needed some assistance in buying and then setting the phone up. I went in and had to wait about 20mins, which is understandable. The woman who came to help me wasn't helpful at all. Out of curiosity I asked about the different cues between a few phones. She didn't know. I needed all the data transferred from one phone to another. She couldn't help. I needed to see if the two phones were even compatible with one another to see if the data transfer was possible. She couldn't help. After googling all of these issues in front of her on my own phone and finding the answers, I asked her if they had a cable to connect the two phones so I can do the data transfer in store... she said they had no cables in the store. All she could tell me was that I needed to pay them money. I went to another store and they had cables to help and were knowledgeable about the phones and potential data transfers. I was in and out of the second store within 40 minutes. read more

AVOID Antonio!! Worst experience ever. Very rude and misleading just to sell. Was there with my parents and figured he could convince them to lock me and my mom with a phone for 3 years and completely avoid any question I had. Should've read all the other bad reviews there are about him. Please don't ruin 30min of your life just to be belittled and ignored. Get better people AT&T. read more

can't make a appointment. at&t is not giving me me the correct information to make a honest decision. I can't make a emergency appointment. I need a phone ASAP read more

This Ladera store is a JOKE! My hubby in I went in to upgrade our phones and trade in a phone. A week later we revisited our bill online. Another phone was added to our plan, iPad plan was removed, insurance added to both new phones (without us asking for it) our bill usually is around $200. With all the unnecessary issues above. Our bill would've roughly been $400! Management needs to look into their staff when customers come in for new phones/upgrades. Long story short... speaking to a AT&T customer service rep. Our lines should be back to normal with a reasonable bill amount. read more

AVOID THIS LOCATION! THEY WILL DO EVERYTHING TO AVOID ASSISTING YOU!!!! Anthony is by far their worst employee aside from their own manager not even feeling like they have to acknowledge customers. As if she is above customer service completely. I was told "we do not service Net One customers here, you would have to call on someone to help you on your own. We don't assist with that." I said "so there is nothing you can assist me with at all??! Not even advocating for me on the phone with net one!?" Anthony, in his exact words replied "Naw we don't call on the phone here". Mind you! I was sent to this store specifically by NetOne (AT&T) over the phone because it was listed as a "NetOne location ". I'll be happy once they shut this location down. Complete embarrassment for AT&T ! read more

Deceitful, Disrespectful, and Unhelpful sums up my very unpleasant experience with sales associate Antonio on 2/2/25. Not only did he mispresent himself by claiming he was the store manager, he also continued to lie when asking for what the AT&T corporate store number was so I could not effectively share feedback on my experience. When discussing my interaction with another team member on my encounter with Antonio, he vocally shouted out "You still crying about that?!?!" Very appalled that someone that is employed to help consult others to understand mobile connectivity solutions would be so brazen with their unfriendly customer service. Fellow colleague Eric, was much more knowledgeable and able to assist with my travel coverage question. However, he failed to explain to me any hidden activation fees. And added insurance to my account which I did not ask for. Very surprising, especially since we talked about how I only wanted this coverage for one month and I could call in at anytime after my trip to cancel. In summary to AT&T corporate leadership, Antonio can be interpreted as a liability if its standard behavior that if he encounters a difficult situation to misrepresent himself, lie and shout unprofessional comments in front of other customers. It's very unfortunate that one bad apple can spoil the bunch. read more

I went in with a problem about someone on the same line as me not paying their portion. So I went in with a problem of me wanting to get another number. Essentially it was a problem. But Erik came and helped me out. Dude was super chill. He even added on some AirPods for me to my line amongst other things I've bought. Like a phone case, screen protector & charger bundle was like 50$ with a good promotion going on. But I can definitely say Erik helped me out so much and I appreciate that because I was stressed!! Def ask for Erik. Much love ! read more

I walked in today after recently upgrading my iPhone feeling a little confused. Tony took the time to explain everything to me and printed out my docs again. He highlighted everything and explained clearly what I was paying for and what my discounts were. Thanks Tony!!! read more

WOw!! I have been a customer with AT&T for over thirty years. They continue to over charge me. No one has made an effort to stop n correct the bill, there focus has been to get a payment only. The Ladera AT&T has been of no help. As a matter of fact I walked in the store earlier and Philip refused to allow me to speak with a Manager. Loyalty means nothing these days . read more

Thank you Johan for making our cell phones upgrade smooth and easy! We will be back just to see you!!

Jose is an excellent employee! He's very patient and helped me restore all my data to my new phone (when my old phone wouldn't even boot). I can't say enough nice things about him. He's a credit to AT&T! read more

*** oh hell naw, AT&T has lost it's mind! *** i open my laptop today and there's not internet. i've been using the AT&T wireless card for 6mo. typically i use only when i'm travel'n but i've been using it here lately; less travel it's beautiful here. ;p the wireless internet service costs $60/mo + tax. expensive but a very convenient service on the go. (remember the "faster than Mayweather" comm'l?) so i call up AT&T to ask them wzup and they said: "ur service is suspended b/c u exceeded ur limit". i was like, uh? what limit? what r u talk'n about? "our service plan is for 5Gbz of info per mo only". uh? wth does that means? guy who sold it said that it's "virtually unlimited, u'll never reach limit". "oh u reached and exceeded it by 1Gbz so u owe us an add'l $550 this mo". WHAT, R U CRAZY?!? so the "virtually unlimited" has a limit after all, and AT&T let's u exceed it although u prepay, then tries to jack u for excessive use afterward? who knows what 5Gbz of internet usage means? nobody. who knows how to measure it accurately? nobody. if acct is prepaid, who expects an overage? nobody. AT&T should be ashamed pull'n this scam! *** i'm drop'n AT&T and suggest the same to u! *** read more

AT&T Store - iPhone - Mobile Phones Near Me - Los Angeles, California

The problem is not the store employee Jose was nice and personable. it's the AT&T company it self, you SUCK, i came in to add a tablet and because I have an outstanding bill which I have a payment arraignment to pay on June 28th. My cell service and home service has nothing to do with each other. So needless to say this was a wasted trip, so between not getting help for my DirecTV and my cell phone I might have to take my business elsewhere. read more

I am a long time customer of AT&T and as a senior citizen I go into the store to pay, I would like to compliment two OUTSTANDING representatives at the 3539 w Century Blvd. store in Inglewood. They are Alexia and Ariana there isn't any question that they can't answer of status that they can't look up .Plus they are eager to be helpful. If you go into to this store ask for them by name and you will have all your questions and issues taken care of. Finally ,I past by another store just to have them assist me. Great job Arianan and Alexia read more

Daniel I. was amazing, made me feel very welcomed and always had a smile on his face!! He explained the difference in the phones I was looking at and took his time to explain the best plan for me and the fam. read more

Misrepresentation isn't a crime, but it can rob us of money just the same. AT&T (Ladera Heights) offered my wife and me a joint cell phone account with an additional new iPhone Xs for just $30 a month each. The only proviso disclosed was that we would have to stay in the plan for 30 months. That was it. Today we got our first bill from AT&T, and it was for $282.16. Many of the charges were in error or would be reversed, but the bottom line was that the phone service would actually cost $48 per month per phone, and increase of over 60% over the quoted charge. That is a gross misrepresentation. Furthermore, AT&T wanted a $55 "restocking fee" to cancel the plan. I refused to pay it. Cell phone service is very competitive right now, but if sales people misrepresent their fees in order to secure business, consumers can be fleeced. Insist on a written statement of charges. Beware! read more

AT&T Store - AT&T's first bill on a $30/phone/month plan. - Mobile Phones Near Me - Los Angeles, California

I just bought a new Apple Watch and I was having difficulty syncing my new watch with my iPhone so I brought my new watch to the Att store for some assistance. Alberto was very helpful and patient as it took a while for everything to synch to my new watch. All the other staff there were also very nice and greeted everyone that came into the store. read more

Just pulled up today 10/21/23 and the store is closed yet the opening hours say 10am! It's now an hour later and they still have opened with 0 signage that the store may be closed today read more

I had a great experience at this store this evening. When moms and I first walked in we were told there were four people in front of us and each person could take 10mins. I was like, but decided to wait and so glad that I did because in about 15mins we were greeted by Shay. Her energy was so on point and I loved how she greeted every person that walked in the door. She even knew some of their names. It felt like I was at a family reunion bbq. She was attentive to our needs, but at the same time made sure others coming in felt welcomed and seen. We set up my new line and upgraded my phone within an hour. It felt like we were hangin with family, but in the most professional way. If you're in the Ladera Center, go see Shay at AT&T. She gotchu Thank you Shay! You're the best! read more

I called ahead and was super happy to hear that they had the phone I wanted to upgrade to in stock. Kameron helped me out while I was there and was super efficient and helpful with the whole process. While I was waiting for my data to transfer the store got a little busy, but all of the staff I saw on the floor were quick to greet people when they walked in and get them helped as quickly as possible. I will happily visit this location again when I need more gear or another upgrade! read more

This company does as little as possible to provide customer support. There are too many barriers to completing their "deals" and anyone who orients you to call customer services is sentencing you to an hour + over the phone. Time is money. read more

This store is pathetic. A huge joke!!! Absolutely no customer service. Many people waiting on the floor with no help from associates. Payment kiosk machine is always out of order. Please do better. Your customers deserve better treatment and respect for their time. read more

If I could give no star I would...There mobile representative name Rod came to my house after I ordered their internet for my online medical class and talked me into a mobile phone with the promise of my bill only being $65 plus taxes. Well ordered the Galaxy S20 phone they charged my card $64 for taxes and things was looking good until 4 days later & At&t sent my first bill for $143!! Are you freaking kidding me, why would I pay that when I was going to switch from Sprint at $55 a month for my Galaxy to $143?? This company is a total rip off and the representative is a big lier and DO NOT use this company they will mess you over at any cost I promise you your bill is going to go up every month! read more

They're rude!! I waited for 30 minutes for someone to even acknowledge me and when they didn't I said something and the associate..more the ass told me well they're busy. We are all busy but acknowledge the customers. read more

Terrible customer service! If you need to visit an AT&T corporate store, please visit another location. The sales associates here will make you regret coming. I came one day to upgrade my phone. There were a few sales associates standing around but no one came to help. One guy just informed to pick a number and wait to be called. One customer stood there waiting to be called for at least 15 minutes...maybe more like 20. Do yourself a favor and pass on this place. There are more helpful associates at the Hawthorne store. read more

Customer service is terrible! I really wouldn't suggest anyone to waste time going here. I walked in for help and was NOT greeted by anyone. ALL employees are helping customers which is understandable so i take a seat. 2 other people walk in after me and the ATT employees greet them and ask if they needed help. Why didn't anyone greet me or ask if i need help? When i bring this to the attention to one of the employees she starts giving me attitude saying she's not the only one working. Obviously not stupid c.... she then asks if i needed help with strong attitude. I tell her i need to pay my bill and she points to the machine and says there you go but i explain to her i don't know my account # why i need a employers help in pulling it up and she starts shaking her head at me In disgust cause this means more work for her. My problem is the customer service sucked from as soon as i walked in the door NOT being greeted, and then being ignored while people after me are being helped; and then just the attitude from the employees. I spoke to management about it as she says she will talk to the employees and i hope she does. I'll be filing a complaint with ATT as well to hopefully make sure the word gets back to them. read more

I came here with my mom to upgrade her old iPhone. When we walked in, there were two associates in the store, both working with other customers. We waited for 20 minutes without any acknowledgement from the staff. I overheard one female worker speaking with her customer while ringing up his purchases - doing everything at a very leisurely pace, might I add. They were shooting the breeze, chewing the fat, making the most mundane chit chat about their personal lives while we were obviously waiting to be helped. We ended up leaving when she started telling him about her sister's job as a social worker at a shelter... I'm never patronizing this store again. read more

Every single person at this location is very helpful. They always ask the right questions to make sure you get exactly what you need. Also don't forget to mention where you work so they could apply a discount on your plan. read more

The girl who was working on May 6th at 1:40pm at this location Was rude and lacked customer service skills and really knows nothing about her job! My phone was on(all working functions) but the screen was black randomly. so I went in to get assistance to see what was wrong. I have the 13 pro max plus and I have insurance warranty that I pay for. The girl looked at my phone and said I was going to have to get my screen fixed. I said what that makes no sense its not cracked or anything she then rudely said well I can upgrade ur phone but u would have to pay full price I said why when I can trade in my phone since it's in great condition and paid off. She then was annoyed that I chose to fox my screen instead so she gave me a number to call that AT&T would then send me a location to get it fixed. how would I be able to call if I cant see my screen. She was rude and of no help and actually made the situation alot more stressful. I then went to a further location(centUry) and the rep fixed my phone in 30 seconds. He said there's a reboot program by pressing certain buttons. That there was a minor glitch that happened. My screen came on and then I still upgraded my phone and was able to trade in my phone. which goes to show the girl was incompetent, rude & needs to be fired or needs more training and to work on her customer service skills. I wish I could put a negative star rate because she made it a horrible experience. Worse employee interaction I've ever encountered read more

ATT is phasing out customer service. This is the reason there is no manager on hand at this Fox Hills store and only one CSR. It is also the reason why every single ATT store has 2 or less stars. They don't care about customer frustration. The corporate strategy is to force people to engage mobile apps and online support, staffed overseas. While I was at the fox hills mall location, a family walked out after waiting 20 minutes and realizing that help was not on the way. This said, the guy that helped me had a great attitude and was hugely competent. It was one of those strange situations were you run into a CSR that knows he is in a terrible no-win situation, that people are going to be pissed off constantly, all day, because of the lack of staffing and an absent store manager, and yet Gabriel M. still trudges on. ATT- F- BARF. read more

Terrible customer service. I waited in front of this sign in plain site of all the employees working. Not one took 10 seconds to come to the front and address me and a couple other customers who were waiting outside. Had they came up there just as a normal courteous customer service gesture, they would have known I was only there to buy a charger. Which would have took two seconds. At the very least one of the four employees could have took the time to acknowledge me and tell me how long the wait would be. Customer service goes a long way... & this store had none. read more

AT&T Store - Mobile Phones Near Me - Los Angeles, California

My phone and Internet have been down and the customer service over the phone was not good. Had to go into store with laptop and customer service Jason was amazing. Thanks for the help read more

AT&T Store - Thanks for all your help Jason! - Mobile Phones Near Me - Los Angeles, California

Please train the people in the store. They sell phones without knowing the deals correctly. Had to call the att line in the parking lot to get the correct information. Not cool. read more

I replaced my 5 active with the 8 they gave me about $300 worth of gear with the phone..I was ok with the taxes on free stuff however when I review my cell phone bill it had shot up $100.00..so I call in they tell me 45.00 activation fee and on and on.. I have been with AT&T FOR 18 years. I don't feel valued when they pull this type of #%$#.. I Problem would have been OK had they told me upfront what to expect in my billing however All they were looking for was the sale let the customer deal with the ramifications I need to replace my wife and son phones don't think it will be with AT&T . Follow up note 10/7/17 I get a email from AT&T asking for review of phone and the gear and store Experience . I rated each item when I clicked on store I got an error message ..tried three times I find that interesting. read more

AT&T is the bottom of the barrel I'm sitting here with no home internet/phone/tv because of some technical difficulties which can't be corrected for 3 days. I been afforded a credit of 30 dollars for not having service. I've been with this package deal less than 6 months and have had several problems already. The representative was not concerned with my problems and said it wasn't a emergency. I thought sprint was screwing me but AT&T,Yaw some straight PIMP'S! I can't get away from you guys quick enough. I hate that you guys are a monopoly and choices are slim but I'll find a way to get away and I'll take others with me. Unhappy customer! read more