I have taken some of my computer stuff here a few times. I don't typically write reviews, but my…read morelast experience here was awful. Every time I have been here, I have had to reach out for additional repairs because the job was never done correctly. For minor repairs, the price is reasonable, but for anything above minor, you'll likely have to come back because another problem will arise, or something wasn't fixed properly. This is a small business, and I really don't like being negative, however, the job I paid the owner to complete was not done properly. I reached out to him to inform him, and he basically took my $60 and ran with it. The customer experience was awful, and I do not recommend going here.

My desktop computer wouldn't power up. I took it to AMP Electronics on Sunday and got a free…read moreestimate. Had the motherboard replaced. Picked it up Friday. Very reasonable price and great service. Plus it's a local business!

Great service. Courteous and patient. The fellas answered all of my questions and demo'd a few…read morethings. This grandma is always eager to learn! Hurrah, I was saved the expense of buying a new cell. Thanks guys.

The best, nicest & friendliest! Fixed my shattered iPhone screen pretty quickly. Pricing was really…read morefair.

Went into store waited about 30 mins for someone to talk to me. They have an advertisement about 1…read moreline for 45 dollars. The kid that tried helping me had no clue what he's doing. Kept going to what I think is the manager. They also have signs saying if you have ATT or T-Mobile they will give you a better deal. I have T-Mobile for 50 dollars a month. So he finally came back to me and tells me best price is 70 dollars. 2 signs in store with false advertising. I walked out when he said 70

Upgraded phone, switched a line, asked for asurion insurance, told exactly clearly what wanted…read more They added the Verizon insurance $20 instead of $8 for asurion, charged me $ for what I don't know yet cuz I asked for receipt and put my email in to receive yet it never got sent? I verified my email was 100% correct as well so there's a reason they don't want me seeing receipt which days later I'm still waiting on seeing. This business is shady as it gets. Also lie about plan costs (which at least we knew they were lying), but why do business with known scammers? I was already transferring phone when heard so was too late to get out of there. Really the amount of people they are knowingly misleading and taking money from is probably going from not just misleading or deceptive business to outright criminal behavior. Buyer beware.

Went in for a new Otterbox cover for my iPhone 13 and all they had was a Pelican equivalent for…read more$75. I about crapped my pants but he said the Otterbox would cost me close to $100. Got home the next day and most Otterboxes are under $30 on Amazon. Thanks Joshua for bending me over and outright lying to me. F you and your New Baltimore store.

Great as vice and beyond knowledgeable....way more than any other stores I've been too!!…read moreKuddos to corporate for this store please keep it open and staffed with amazing people like Brendan and Rita!!!

This store was terrible!! I took my phone in to get my screen fixed. They said I would have my…read morephone back in 3 days! They called me 3 times in 15 minutes trying to sell me a used phone! Very Irritating! 3 weeks and many excuses later my phone was not repaired! I went in very upset and got my phone back. The guy working was not the guy who I left my phone with. But he got the full brunt of my wrath! I told him I almost lost my ^%$$$#^&***!!!!!job because they didn't fix my phone! He said "If I was a younger man he would take me outside and kick my ***!! I got my phone back and left! DO NOT GO To This Store For Anything!!

once I got my phone back it was dead, The screen they used will Not allow face recognition and my…read morescreen keeps glitching. They'll say they price match. they offered to fix the phone , add a screen protecto, and a warranty for $120. I called a different repair shop they quoted $70. We agreed on $70 no screen protector no warranty. never said anything about a different quality screen

I thought I had lost all of my data & I'd have to buy a new laptop. They diagnosed my issue quickly…read more& had it back to normal in no time.

Rebecca was rude, dismissive, and had no idea how to do her job. We sat there for 2 & 1/2 hours to…read moredo a new phone transfer. She left us sitting at the desk and helped 2 other people. I finally had enough and figured out to do her job for her. Terrible place, waited 45 minutes before being helped. Employees generally rude, and the manager who had just entered was "unavaluable". Will never return and will take my friends that admire my new phone to another store to upgrade.

The term "wtf" is putting my experience mildly. I've been in the "technology" industry for 24+…read moreyears. I've been dealing with an active breach at home since July 3rd; I've gone through 7 cell phones, 6 phone numbers, on 2 carriers and 2 modems.. not to mention every electronic in my house and an entire server room. I went into the store tonight to get new Sims for two of my phones. Guy in his 20s was working and asked why I wanted to swap my Sims. I told him I was having a security issue and I needed new ones but couldn't insert them at the store that I need to do it in a controlled environment. He told me I had to show him my hacked phones.. no problem, whipped 3 phones out. I showed him one, pointing out that the signing certificate and apk hashes do not match on all apps. I have screenshots of everything verified last night, I woke up this morning to them all failing. The only thing done to the phone was sign into Google play and download teams. "Sir this is a third party operating system, it's not the original Samsung android OS." Yeah, no sh*t.. I loaded a hardened copy of android. "Sir, what makes you think you're hacked." Um, because I say I am. This is literally my job. "Sir, to hack a phone like this you would need to be a world class hacker." Um, I assure you no you don't but as a matter of fact, I believe that's who's targeting me. "Unless you can show me on these other phones that have the original operating systems on them I'm not supposed to replace them." Ok bet, here you go. Brand new razr plus. I pulled up my endpoint and showed him it detected SSL stripping on WiFi and cellular. "Sir this is a third party app, you need to show me on the os." Omg man are you kidding me?! Ok here you go.. first do you know what a sym link is? "No" ok it's when a symbolic link is made between files or folders meaning the OS will look to it's folder but it's linked to another so it has no change on the OS side regarding programming. Google fi and Google talk is symbolically linked to my OS, there's a system_ext that has a copy of all the OS files but has additional files as well that are being called on in a whitelisted folder. "Sir your phone is on airplane mode" SMH. Deep breath. I know.. "sir I need proof like an alert popup from the OS" To give me new Sims? You need a popup? "I have to show that the phone is not working or has something wrong with it. You have your phones on airplane mode. If we take it off I'm sure they'll work." If you're reading this... It took everything in me not to smack you in the mouth. You're welcome.. I have them on airplane mode to possibly prevent you and the store from infection.. I only brought them incase they were needed. "Sir I'm going to need to turn them on.".... You know what nevermind. "SIM cards aren't capable of having viruses, getting new Sims won't help anyways.." (I'm dumbstruck on how much of a dbag this guy was) dude. I assure you I know more than you do about forensics and security.. "the best I can do is give you this number to call" who is this? "Att tech support" I'm good man. I spoke to them last week, the passed me to security which passed to a higher up security which moved me to att global security. After I told them I've had a lot of the same malware being used by the same threat actors hitting them but I had a copy of their initial payload unencrypted, they asked my contact info and then paused.. he said his system went down and it would be a minute. So I waited. He came back a few min later and told me his systems are not coming back up. So I asked to get passed to a coworker to give my info. "I'm sorry sir but all of our systems are down right now." Global security? "Yeah, please call back in about 30 min" that may just be a coincidence but hey at this point, never know... I've had the WORST experience with att. Internet gets it's updates over the air so I'm unable to reload the firmware, not allowed your own modem. I can literally stick the fiber connection into my firewall directly and could get it to work with a was110 sfp module, extracting the certs on the modem and cloning the mac but yet you can't make it easy by allowing a normal modem. The wireless... Where do I start. One, I bought 2 phones, had someone else purchase and ship them to someone's house. Activated when having my modem replaced. Hacked that night. I requested for WiFi not to be setup on the modem, came home and couldnt get internet. Logged into the modem and it had a hidden network called ghost set up. Wife's voicemail password was setup, our phones were routing through ATT4. Later that week.. guess what popped up on the threat map? ATT4. A week later I stopped in a store to get new phones with new numbers. Mind you at this point I'm already out 50-70k worth of equipment at my house.. I had to sign up for two more phone numbers to get new phones for as cheap as possible. (Come to find out I could have upgraded my original two phones and not paid for new ones)

Chris was great very helpful and a pleasure to work with. Would definitely recommend Chris or the…read morestore manager Stan. Saved us some money switching for Xfinity.

I went into the store to resolve a volume problem with my phone. Kristen suggested to upgrade my…read morephone to the newest model, it would be cheaper for me then to get a repair. They were offering $1100 trade ins. I followed her suggestion and upgraded, but she would have the new phone sent to me since the store had no stock. I paid the $90 sales tax up front, but when I looked at the receipt it only showed $900 trade in! When I showed her this, she said it is suppose to be $1100 and when I come back with the new phone, she would take care of it. I trusted her that she would, but after I received the phone at home and brought to the store to activate, I asked her if she took care of the $200 difference. Well, no, but we are good for it. I told her No, that needs to be done, now before we open the phone and activate it. She got really upset that I would not trust her for the $200 difference in trade in! This is not a Mom and Pop store, this is one of the biggest companies in the country, and you can't resolve this issue with a phone call if you told me $1100 and the receipt shows $900 trade in! She seemed too focused on the sale and had no time to rectify this issue, and the assistant manager was in earshot and heard all of this. She got very insulted that I would not trust her to make it right sometime in the future! I refused to have her activate the phone until this was fixed. She refused, so I asked for a refund of my $90 in taxes. She refused that and said take that up with AT&T and I am going to charge you a $55 restocking fee to send this unopened phone back! I said oh no you don't, I can send this back and it won't cost a cent. She then really blew up at me that she was losing a $44 commission! Well, Kristen all you need to do was to resolve the $200 difference with AT&T, and I would take the phone. I told her that I would file a complaint, and she shouted her full name at me and said go ahead. So here I am. After reading other reviews, this seems to be a problem store.