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    AT&T Store

    2.5 (11 reviews)
    Closed 10:00 am - 7:00 pm

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    2 months ago

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    9 months ago

    Customer service is excellent and friendly. They were very helpful and very knowledgeable about the product.

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    3 years ago

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    1 year ago

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    3 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    AT&T Store

    AT&T Store

    2.3(9 reviews)
    6.7 mi

    Called on the phone about my phone having charging issues and asked if they would be able to take a…read morelook to see if it's just lint or at least point me in right direction. The man on the phone said they don't repair phones but would take a look at it to see what was wrong and if it was lint they would take it out. When I get to the store a different man tells me they don't do repairs and had no intention to even look at my phone before telling me to call Apple or trying to convince me to buy a new phone. I came back in again bc I couldn't accept no one trying when I was told they would. The man I spoke to on the phone was the one I talked to the second time I walked in and once again had no intentions to try to help me, the other man had a little pick he used with little effort and said it's not lint and I would have to go to a ubreakifix place. Didn't expect my phone to be brand new again, just wanted SOME or ANY effort.

    First off, this was all found out and verified by the ATT Fraud Dept, I had no idea they did this…read moreto me until ATT Fraud told me. Also this case has been documented by Chesterfield PD among many other agencies. I went in there to buy a phone, a wifi tower, and 2 direct tv boxes, which is exactly what i walked out the door with that night and ALL i walked out with that night (has since been returned back to att). They first stole my iphone 16 trade in ( which I still owe T-Mobile for), on the night of 3/25/26 and did not give me a receipt. And when i demanded a receipt days later, the female manager R made one and cancelled it as soon as i left the store 11 minutes later per ATT fraud dept. (Felony theft by conversion and elderly/vunerable adult abuse). Also i found out (per ATT Fraud Dept), that the guy who was in charge that night and whos name is on the receipts, (S.K.), added multiple unauthorized lines and devices on my account, and also made a completely different account using my name, ( ID theft, multiple fraud counts which will be 3x enhanced per elderly and vunerable adult statutes). Also that same night i bought a iphone 17pro max, but first picked out a iphone 17. They charged me a restocking fee although the exchange was within mins of each other. Also they gave me a receipt that same night that says i picked up the device (iphone17promax) at the Richmond, Mi store (which the female manager R manages), which is completely NOT TRUE as i got the phone at the 23 mile New Baltimore store. ( which is another charge i cant remember right now). They also gave my friend the same kind of receipt when she bought her device there. And lastly, they manipulated my iphone 17 promax, making it impossible to reset so i could send it back, so i would be stuck with the comprimised phone and stuck paying all these fraudlent lines. Thank God for ATT fraud department and the office of the president of ATT. This has all been documented and veriied by ATT themselves and a investigation has been initiated against these players. Oh and one last little scam the female manager R tried to pull..when i asked for a box and label to send the 17pm back, she gave me a box with tape all over it saying dont accept if seal is broken! Of course the seal is going to be broken, i still had to put phone in box and send it! (Nice try though)... And during this nightmare, before ATT Fraud uncovered all this, everytime i went in for help i was treated like a piece of garbage with snide, smart alec and rude comments and behavior by most of the workers there, especially SK. Im out thousands of dollars just because of this store and the nonsense thats allowed to go on under R's watch. THESE ARE ALL FACTS VERIFIED BY ATT! They thought they were going to get a free ride with those fake lines, and i still am not sure what other damage they have done to my credit but will soon find out. So in all i would run, not walk, or better yet dont even consider going there. If they did all this to me, im sure they have done this to many more people. I wish I could be there when R and S.K get arrested. I'm shocked they have been allowed to do this stuff and I'm absolutely sure I'm not the only victim. This has also been reported and accepted by the Mi. Atty General, FTC, FCC, and Chesterfield PD. I am pressing charges to the fullest extent of the law.

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    AT&T Store

    AT&T Store

    2.3(3 reviews)
    6.2 mi

    Please drive on by . I got 4 phones last July for my family! It's now nearly April and my $140 bill…read moreis over $200 . We have been charged for 5 IPhones and 6 lines of service. I only got 4 phones with 4 lines of service. They had us leave our phones to switch info I could have done that myself. Derek has promised to fix the issue . Never did and when you call he says I was just gonna call you , he never does ! I got 4 lines for $100 plus $10 per phone . At& t finally took care of this I Got my NEW BILL $237.49 ??? So much for their guarantee???!! I need an Attorney to get my $$$ back . I have everything well documented. Do not go to AT&T . Everything has been a nightmare

    Service is Shady " We were asked to leave our phones so they could transfer data between our old…read moreand new phone . They transfered an extra phone and 2 more lines of service (I was already getting 4) . I dealt with Derek and it's been 8 months of broken promises and Lies , Lies and more Lies . I'll have to get my attorney to deal with this because I am getting nowhere!! My Bills are outrageous and they will stay this way for 3 Whole Years ! Don't go here , you will be sorry ! All I wanted was to get Apple phones for my family and ALL I got was Robbed ! Sick world we are living in ! I am not rich and even if I were I don't want to be Scammed , Robbed and lied too I would avoid 21 mile and Van Dyke AT$T !! Hall rd and Schoenherr is a Corporate store go there !

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    AT&T Store

    AT&T Store

    2.1(14 reviews)
    8.4 mi
    $$

    Worst AT&T store in the area. I have 11 lines on AT&T so I'm very familiar with the stores and…read moreonline customer service. This store is rude from the initial conversation. Sat in the store for about half an hour waiting for help only for them to make up additional charges that didn't apply online or in the store I visited after this. The attempts to add cost to my transaction appeared to be a successful attempt to get out of doing the work because it wasn't even presented in a way that it would be reasonable to pay it. They often have a better selection of phones than the other nearby stores, but If I can't get it at another nearby store I will just go with buying online before ever stepping foot in this place again.

    Service was terrible, the lady with the hoops and cumbrella eyelashes was very rude, very…read moredismissive, did not want to try and find a way to solve the problem, stayed on her phone the entire time, continued to talk down to me very condescendingly, and overall just had an attitude. My mother had ordered a phone on her plan and added me as an authorized user but one the stores end, i was not granted access. i don't understand why there are so many hoops to jump through to pick up a phone that a relative i live with purchased!! it's a phone, not a firearm, stop treating it as such. absolutely terrible. once i'm on my own i will never purchase from at&t ever again, just from this experience alone. i have never experienced worst customer service.

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    AT&T Store - mobilephones - Updated June 2026

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