Awesome family business, took great care of us multiple times. We will continue returning to this…read morestore for our AT&T needs. Greg is the manager and he goes above and beyond for his customers.

The worst store! Very unprofessional and not willing to work with the customer. They do not explain…read morethe promotion to the fullest. You have to ask the right questions to get the answer you want. Don't waste your time going to this store!

Rebecca was rude, dismissive, and had no idea how to do her job. We sat there for 2 & 1/2 hours to…read moredo a new phone transfer. She left us sitting at the desk and helped 2 other people. I finally had enough and figured out to do her job for her. Terrible place, waited 45 minutes before being helped. Employees generally rude, and the manager who had just entered was "unavaluable". Will never return and will take my friends that admire my new phone to another store to upgrade.

The term "wtf" is putting my experience mildly. I've been in the "technology" industry for 24+…read moreyears. I've been dealing with an active breach at home since July 3rd; I've gone through 7 cell phones, 6 phone numbers, on 2 carriers and 2 modems.. not to mention every electronic in my house and an entire server room. I went into the store tonight to get new Sims for two of my phones. Guy in his 20s was working and asked why I wanted to swap my Sims. I told him I was having a security issue and I needed new ones but couldn't insert them at the store that I need to do it in a controlled environment. He told me I had to show him my hacked phones.. no problem, whipped 3 phones out. I showed him one, pointing out that the signing certificate and apk hashes do not match on all apps. I have screenshots of everything verified last night, I woke up this morning to them all failing. The only thing done to the phone was sign into Google play and download teams. "Sir this is a third party operating system, it's not the original Samsung android OS." Yeah, no sh*t.. I loaded a hardened copy of android. "Sir, what makes you think you're hacked." Um, because I say I am. This is literally my job. "Sir, to hack a phone like this you would need to be a world class hacker." Um, I assure you no you don't but as a matter of fact, I believe that's who's targeting me. "Unless you can show me on these other phones that have the original operating systems on them I'm not supposed to replace them." Ok bet, here you go. Brand new razr plus. I pulled up my endpoint and showed him it detected SSL stripping on WiFi and cellular. "Sir this is a third party app, you need to show me on the os." Omg man are you kidding me?! Ok here you go.. first do you know what a sym link is? "No" ok it's when a symbolic link is made between files or folders meaning the OS will look to it's folder but it's linked to another so it has no change on the OS side regarding programming. Google fi and Google talk is symbolically linked to my OS, there's a system_ext that has a copy of all the OS files but has additional files as well that are being called on in a whitelisted folder. "Sir your phone is on airplane mode" SMH. Deep breath. I know.. "sir I need proof like an alert popup from the OS" To give me new Sims? You need a popup? "I have to show that the phone is not working or has something wrong with it. You have your phones on airplane mode. If we take it off I'm sure they'll work." If you're reading this... It took everything in me not to smack you in the mouth. You're welcome.. I have them on airplane mode to possibly prevent you and the store from infection.. I only brought them incase they were needed. "Sir I'm going to need to turn them on.".... You know what nevermind. "SIM cards aren't capable of having viruses, getting new Sims won't help anyways.." (I'm dumbstruck on how much of a dbag this guy was) dude. I assure you I know more than you do about forensics and security.. "the best I can do is give you this number to call" who is this? "Att tech support" I'm good man. I spoke to them last week, the passed me to security which passed to a higher up security which moved me to att global security. After I told them I've had a lot of the same malware being used by the same threat actors hitting them but I had a copy of their initial payload unencrypted, they asked my contact info and then paused.. he said his system went down and it would be a minute. So I waited. He came back a few min later and told me his systems are not coming back up. So I asked to get passed to a coworker to give my info. "I'm sorry sir but all of our systems are down right now." Global security? "Yeah, please call back in about 30 min" that may just be a coincidence but hey at this point, never know... I've had the WORST experience with att. Internet gets it's updates over the air so I'm unable to reload the firmware, not allowed your own modem. I can literally stick the fiber connection into my firewall directly and could get it to work with a was110 sfp module, extracting the certs on the modem and cloning the mac but yet you can't make it easy by allowing a normal modem. The wireless... Where do I start. One, I bought 2 phones, had someone else purchase and ship them to someone's house. Activated when having my modem replaced. Hacked that night. I requested for WiFi not to be setup on the modem, came home and couldnt get internet. Logged into the modem and it had a hidden network called ghost set up. Wife's voicemail password was setup, our phones were routing through ATT4. Later that week.. guess what popped up on the threat map? ATT4. A week later I stopped in a store to get new phones with new numbers. Mind you at this point I'm already out 50-70k worth of equipment at my house.. I had to sign up for two more phone numbers to get new phones for as cheap as possible. (Come to find out I could have upgraded my original two phones and not paid for new ones)

Chris was great very helpful and a pleasure to work with. Would definitely recommend Chris or the…read morestore manager Stan. Saved us some money switching for Xfinity.

Everything about service in this store is horrible. They immediately take your money and give you a…read morenumber to call to handle the problem you go in for. All the while you are in the store on hold with customer service for an issue they should handle and you hold for almost two hours and they shake their heads and say "so sorry" DO NOT USE AT&T products!!! You have been warned!

I was extremely happy when I left this AT&T store today! The sales representative Luke and his…read moremanager Rita went totally out of their way to make sure I was very satisfied and understood everything while making my purchase today of Direct TV NOW and a new I-Phone X with a FREE I-Phone 8 deal!! I'm back home trying everything out and I love them all! They explained everything thoroughly. Thanks so much Luke and Rita for remembering what customer service is all about!!

Pretty disappointed with this place. When I bought my phone, they sold me a screen protector and…read moretold me I could come back anytime and have it replaced for life. Well, apparently that's not how it works anymore. Now you have to register it online, file a claim, and wait for them to ship you a new one. That's pretty ridiculous, especially considering these screen protectors cost about twice as much as the ones at Walmart. If I had known I couldn't just walk into the store for a replacement like they told me, I would've saved my money and bought one at Walmart. I hate when you're told one thing at the time of purchase, only to find out later the process is completely different. It just feels like another way to get people to spend more money.

Austin has amazing customer service skills. He was really patient with us in getting the buy one…read moreget one iPhone XR. He even gave us an awesome deal on the case and glass screens. My sister has a habit of breaking her screen, so a glass screen protector is a must. Austin sat with us and explained all costs and how to set up the new phones. The whole process was smooth and easy. They even charge $50 if you get insurace and you break your screen. My sister typically pays $140 through apple. Fuwad and Austin are super friendly which makes the process less stressful. We will definetely come back for future phone upgrades and any issues!

I upgraded my phone using my Next up plan. Without consulting me, the person who helped me changed…read moremy service plan resulting in my losing free HBOMAX which was included in the plan. It was the only reason that I had upgraded to that plan to begin with. Add to that I just got my first bill and it was $275.00!! (Double what it had been) as apparently I was charged for both service plans at the same time. Not really too happy at the moment. I called ATT and they fixed the billing issue, but I am unable to get the HBOMAX back without paying nearly $20 a month. Grrrrrr! Make sure you are VERY specific when you come here for purchase or upgrade.

Not only did the representatives promise rates, but also pushed a free give away of an Apple Watch,…read morewhich they indicated would fall under a promotion and lower monthly costs. After all was said and done, including calls to AT&T Corporate, service has been terminated and business has been taken to another carrier. Have never dealt with a more deceitful retail company.

Just switched from the V service to ATT. Excellent service…read morewalked me thru the switch making it simple enough for me to feel comfortable with my new phone. It was time to update and ver... didn't seem to care if remained with them or not. Sure am happy with new carrier. (ATT)

Walked in yesterday to trade in my phone. Forgot the dudes name but he had a bunch of tattoos and a…read moremohawk. great guy. very informative. He made the trade in process so easy.he was able to get me in and out of the store in less than 30 minutes. Great staff overall.

The store Manger Chris is Awesum Awesum very…read moreknowledgeable!!! P.s. Please please please please please please please please please please please please please please please please please please please please Brush your teeth. Your breath is kickin. I'm so sorry to put this but.......... Talking to him I almost puked due to the Stench

Excellent 5 Star Service experience at this store today! I purchased an iPhone recently and needed…read morehelp with understanding the technology and Kenar Hamama saved me so much time, money and aggravation not with just my phone but with my cable and internet service as well! He is very knowledgeable about the product lines and works very hard to get you the best price and value for what you need. Every time I have visited the store I am always treated with respect and promptly greeted by very personable and helpful sales people. I have been a loyal customer for many years and this is why: A+++ Customer Service!

Don't bother to even ask them a question about the phone service, let alone buying product from…read morethem. The employee with tattoos on his arms is horrible to deal with. Rude, impolite, talks down to the customers, gets agitated if ask questions or ask for suggestions. Wonder what he thinks his job is, just to sell phone products and get paid!!! Going to the store and seeing no other customers, should have been a sign of their services.

Worst AT&T store in the area. I have 11 lines on AT&T so I'm very familiar with the stores and…read moreonline customer service. This store is rude from the initial conversation. Sat in the store for about half an hour waiting for help only for them to make up additional charges that didn't apply online or in the store I visited after this. The attempts to add cost to my transaction appeared to be a successful attempt to get out of doing the work because it wasn't even presented in a way that it would be reasonable to pay it. They often have a better selection of phones than the other nearby stores, but If I can't get it at another nearby store I will just go with buying online before ever stepping foot in this place again.

Service was terrible, the lady with the hoops and cumbrella eyelashes was very rude, very…read moredismissive, did not want to try and find a way to solve the problem, stayed on her phone the entire time, continued to talk down to me very condescendingly, and overall just had an attitude. My mother had ordered a phone on her plan and added me as an authorized user but one the stores end, i was not granted access. i don't understand why there are so many hoops to jump through to pick up a phone that a relative i live with purchased!! it's a phone, not a firearm, stop treating it as such. absolutely terrible. once i'm on my own i will never purchase from at&t ever again, just from this experience alone. i have never experienced worst customer service.

My husband and I bought two iPhones from this location awhile back and the service was quick and…read morepainless. After that experience, I would have rated them four stars. However, I wasn't big into Yelp then and didn't think about writing a review. So fast forward two years, and we went in to see about adding a line to our family plan for my parents. The staff was nice enough, and after we walked out of the store with a new phone, I would have still rated them four stars. However, the phone is being returned since we received faulty information from the rep who assisted us. We had asked about the possibility of getting a free microcell (service booster) in case my parents had poor service at their home, and we were told that all we had to do is call AT&T Customer Service and they'd take care of it. Which sounded perfectly plausible. Until we actually called them and they said they have NOTHING to do with handing out microcells--that it's up to the individual store location. After explaining the whole story, the CSR updated the service address (a different state) and noted it, saying it may help us at the local store. But it didn't. When I called and explained everything to the local AT&T store rep, said she'd have to talk to a manager and call me back, and it would be that day. Fast forward 24 hours and I still hadn't received my call back, so I called and got a manager (who I had to explain everything to again) and was told she could not authorize a microcell but she could give me a $50 discount (so it would be $150). Seriously? So your store sold me a phone (without asking for OR checking the service area where the phone would be used), implied we'd have no problem getting a microcell with customer service if we needed it, and now that the phone won't work in a low service (half a bar) area, you won't help other than a $50 discount? Maybe I'm expecting too much, but I expected more than I got. The phone will be returned, thankyouverymuch. And I learned that you're best off researching everything and knowing all the right questions to ask, otherwise you may get screwed. So, with this 2-star experience and our past 4-star experience, they land at 3 stars.

I'm reviewing the ATT store on Rochester Rd between Sq Lake and South Blvd. Amanda who moved to an…read moreIndiana location ran a total scam on me. ATT customer service only says system will not let me fix that. Please go anywhere but here. Won't bore you with the details but have never had anything happen like this. Run...Go anywhere else. Would give zero stars if I could,