The 15896 S. LaGrange Rd in Orland Park was Fantastic. The Staff Marco & Tiffany were friendly, helpful & knowledgeable. I made an appointment, where Marco assisted me quickly and accurately. Marco was patient and performed what needed to be done in a professional manner. I could hear Tiffany working with other customers and she was knowledgeable & helpful to the walk-ins. I drove out of my way to go to this location & would do it again. read more

We walked in and nobody greeted us, not to mention it's not a lot of people in here so when it was time to talk about phones nobody seemed to be "available" they're jus aimlessly walking around ignoring me and my mother read more

AT&T Store - The store - Mobile Phones Near Me - Orland Park, Illinois

Not surprised they have a 2 star rating. We've had nothing but issues with our phone for a couples of months. We were advised to go to a Apple store for repair, did that still didn't work, advised to call Apple for another device, got another device still didn't work. Apple can't do a refund because the money was given to AT&T, I'm here to do the refund and they won't do it because it's an Apple phone not theirs. Poor people have the same problem with no support either. LoL. This place is a joke. We're leaving AT&T all together. They are a problem with business accounts and consumer. read more

DO NOT COME TO THIS STORE!!!! I wish I had checked the reviews before setting the appt and coming to this store. The "service" is a joke, aka non-existent. i arrived 5 min early and for my appt after waiting 35 min (and no help, barely acknowledged my presence) I left as I have things to do. The people wearing the at&t shirts didn't seem to give a rats a$$ about anyone waiting. BTW, 2 other people who were there ahead of me, left before I did. It wasn't just me. There should be a zero star option. read more

I had an excellent experience at this ATT store this morning. I tried both Friday and Saturday calling ( the number listed on the ATT web site) to solve my issue over the phone without luck. On Friday I was on hold one hour and 16 minutes without ever speaking to a representative, although the recorded message said the hold time will be approximately 10 minutes. On Saturday I did speak to an agent John- was on the phone with him for 30 minutes- he could not help me. I asked to speak to a supervisor- he told me they were all busy but a supervisor would call me back. Four hours later I did get a call from Supervisor Vic. He told me to fill out a form online- which I couldn't access. Today- I walked into this store- a lovely salesperson named Wafa, listen to my problem- said sure I can help you and within 5 minutes she had solved my problem. She checked to make sure the issue was resolved on both my phone and on my computer. It was such a relief!- Thank you Wafa read more

Horrible horrible horrible. Even The store manager is horrible. I walked in right behind an older couple none of us were greeted. It was rather busy but no one not one person said anything to any of us. I only went in to exchange a charge that stopped working within 2 months. I wanted to exchange for a better version of the charger (at exact same price) she wouldn't allow it. So I said that's fine give me the exchange for the one changer & I'll buy the other one & I get a 50% discount from my job. & she refused to apply it on an att brand charger. Because it was a "new" product. She was rude so I changed my mind & refused to give that piece of shit store any of my money. I walked out with just the exchange after 30 min. Save ur time & Money.... travel a bit further for better customer service. I've never had this issue at ANY att store & ive been to several in a few different states. read more

AT&T Store - This is how it was given to me. She took it out of the box & wrapped it with the receipt. Doesn't seem right at all. - Mobile Phones Near Me - Orland Park, Illinois

I literally dread every time I have to walk into this establishment. It is the most clueless and inept customer service I have ever experienced at any store, anywhere. I feel bad for some of the lower level workers because the sheer uselessness of the managers causes them to be scolded by customers. The managers treat the customers time like it means nothing. I have been here back and forth nearly three times in the past week with the same question and they cannot answer it. In the cluelessness they plead and beg for you to go see Apple for any complaint or service change. When Apple says you need to go to this store, for your own sake, beg them on your hands and knees to solve the problem for you Avoid this store at all costs and if you have a problem, may God have mercy on your soul. read more

Horrible customer service. We were greeted when we arrived and told there was no one ahead of us so we'd be next. We waited for at least 20 minutes. The last straw was when a "worker", and I use that term loosely, sat down at the table next to us and was playing on his phone. We got up to leave, he looked at us leaving and went back to his phone. Shame on you AT&T! read more

Great job Noor! Noor was very patient and friendly with me. I explained my problem the phone was giving me. He grabbed my phone and figured it out in a few minutes! Thank you Noor for having great customer service! read more

Worst service on the planet. Talked me into switched from AT&T UVERSE to Directv. Biggest mistake in of my life. Said the technology has changed and the dishes now work better. Such a lie. My signal goes out if there is a cloud in the sky. Literally goes out at least 10 times a month!!! Also AT&T internet is awful. Can only use one device at a time and it's still very, very, very slow. If zero stars or negative stars were an options that's what I would give. read more

Great experience! They weren't pushy, we took advantage of the current promo (Uverse, unlimited enhanced wireless plan, new iPhones -BOGO!). Salesmen (Nadeem and Todd) very friendly and helpful. Store manager, Francisco, followed up when phones came in. Very professional. Overall great experience. Thanks guys! read more

The worst experience I've ever had. The manager greeted us at the door asked"what do you want?" I should have left then. When we told him we were there for a repair he said sit down someone will be with you. Then sat at the table next to us with his back turned. We waited 20 minutes asked him what was up he said "I told you someone would help you" finally I asked one of the three people working there that had no customers if we needed to do something special to get help. He listened to our story and gave us a number to call. That's fine but we spent 30 minutes wondering what was up. Go to a different store you have to get better service. read more

Horrible customer service. I talked to Customer Service in advance re: my situation so knew what needed to be done. The person who checked me in was rude and refused to listen to what I needed. She called the manager over who didn't have a clue and skittered away from me. If you have to go to this location ask for Cindy, really knows her stuff and understood the situation immediately. Took care of everything for me. They almost lost $1100 in sales because of the first two, they should be thankful for Cindy.. read more

This AT&T store is incredibly slow. On my particular visit there was a huge wait. I was signed in and as customer #7. It took me 45 minutes to get helped. I didn't get why there were 4 people working there just talking amongst themselves instead of helping customers. I would only go back if I absolutely had to, but will avoid at all costs having to do so! read more

We got our new iPhone 6's here and it was a miserable experience. First, a lady greeted us at the door to sign us in to wait. She had absolutely no knowledge about phones and treated everyone like a shepherd herding sheep. After about 45 minutes of waiting, we got paired with a representative, Cipriano. After our experience, I learned that he's a lying, deceitful con-artist. He blatantly lied to us by hiding a promotion currently being offered. He also forced us to select the larger data plan when I made it clear that I didn't want to and then lied that we would be penalized for lowering our data at a later date (we're on the Next plan). All in all, this is a corporate location, so if you need to get something advanced done this is the place to go. But do NOT get your new phone from this greedy and deceitful store. read more

Went today to get new phones, Cindy was wonderful. She was patient, very thorough, and extremely helpful.

Don't go to any ATT, especially this one. Late March '18, Husband needed new phone and Nadiem told me they could do a BOGO for me, even tho I didn't need a new phone, I figured why not. Then asked me about our TV - suggested U-verse. Sounded good, but in the end, their lineman told my husband "why do these sales people sell a product we can't possibly deliver". Lines so bad up and down street - no way to get us service. Since hubby works from home, need internet bad so didn't want to be guinea pigs for new lines, so told Nadiem didn't need U-verse and if this would result in my getting any charges for my new phone or anything else, let me know - I would return it. He never told us that day in the store that my free phone was based on getting U-verse - just told us it was a BOGO! Of course he never called me back and doesn't work there anymore. Had to call ATT numerous times and all they kept saying was "give us time - we can fix the lines" - never did and they are still the same!!! Service guy also left 4 TV remotes at my home. I asked if they wanted them back and they said "No - ATT doesn't need them". They are still charging me for a phone I didn't want. Then they just came out last 3 weeks ago to remove the extra phone pole in our yard - completely cut our Comcast Internet line, denied it, then admitted it. Told us to call their boss - he told me to call ATT, get unlimited data plan till they can come out and fix line - and then said "Don't worry - ATT has a lot of $$$$ - they don't care how much it costs". That's why they charge so much: give away remotes like they are nothing, cut lines and offer up free services, bait and switch you with sales and are very good at playing stupid - right Antoine? Am looking at switching ASAP!!! read more

This place was awesome! Make sure to ask for Jose he took great care of us! We went for a new phone and it was so busy but he promptly greeted us and got everything switched over so quickly and answered all my questions! read more

Cheaters.. took my old iPhones to upgrade to the iPhone 7 and never gave me credit for them.

Terrible experience... Andy (guy with braces)was so rude. He had a terrible attitude. His attitude was very dismissive. I am all about customer service. We have been with At&T since the iPhone 4. My dad and I had a conversation regarding our experience and we are now thinking about leaving the company. read more

worst customer service ever!! have been waiting for a credit to my account since april 2018. it is now september 2018 and all manager andrea can tell me is she is going to expedite it through her manger and thanks me for my patience. well, i am tired of being patient. i am going to take my business elsewhere. i am done with at&t!!!!!!!!!! read more

I worked with Andrea, the store manager today on issues with my mobile phone that developed after another AT&T store's employees worked on the phone, It was worse when they were returned the phone to me than before. Andrea was knowledgeable, professional & patient. She was able to solve all issues & was a joy to work with. Highly recommend this store. I also recommend making an appointment before you go. It can get busy, but they take the necessary time with each customer to be sure their needs are met. Thank you, Andrea, for the great experience! read more

The employees at this store are not very helpful! My husband and I waited approximately 30 minutes for assistance this afternoon while a group of 5 employees were gathered by the front door chatting for over 15 minutes. Very unprofessional as there were several customers waiting for assistance! Also, the employee that assisted us had no desire to give us information on our new wireless plan...only stating, when asked for info more than once, that we should have gotten a link on our phone. Certainly not a customer friendly environment. Choose a different store if you want actual customer assistance!!! read more

My a samsung Note 3 was almost 4 years old and the battery was dying out after a few hours. Neeta hooked me up with the Note 5 and I couldn't be happier. Even got the watch that syncs to the phone for a great deal. I feel like I am leaving the store with a great deal, great explanation of the accessories and exceptional service! read more

Buyer BEWARE!!! Do not enter into a contract here!!! You have 14 days to cancel the service and you won't get a bill for 30 days. Then in 30 days, I got a $600 bill with change fees of $200. I was told by ATT customer service that all the extra fees common and valid. To add insult to injury, when you ask to file a complaint, you have to pay another $200 to enter into arbitration agreement. Furthermore, ATT has nowhere to complain about its staff or customer service on its website. Thus, they have complete deniability for customer complaints read more

HORRIBLE CUSTOMER SERVICE!!! I wish there were an option for ZERO stars!!! Although I've had problems with a certain salesman here in the past, I decided to give it another try because it's close to home. BIG MISTAKE! Walked in and they assigned me to a very arrogant salesman. I wish I would've gotten his name, but he looked like he was a 20 year old crack head. Before I could even explain anything (I was switching to a new phone plan and upgrading my phone) he said "We can't do that!" What? Are you kidding? I just talked to someone the night before in the Bolingbrook store (which has excellent customer service by the way) and was told that I could. Clearly this kid has no training, so I asked to speak to a manager. "Sandi" was also very arrogant and refused to listen or help me. She told me to go back to the Bolingbrook store. Apparently everyone at this location needs to be trained in customer service or just manners for that matter. This store needs to replace these lazy employees with people who would enjoy their job. Clearly these people weren't cut out for customer service. I did end up going back to Bolingbrook and it was so worth it to travel out of the way! I upgraded to an iPhone 6S Plus and love it! Thank you to Andrew D in Bolingbrook for taking the time with me, something the Orland store did not want to do. read more

Worst experience ever. A loser manger named Samir tried to rob me. I was opening a new account, when this Samir guy kept interrupting the sale, comes up to me and asks me irrelevant questions, and then sends over a bimbo to my table with a note on her iPad for my salesperson to read telling him not serve me. Then this loser manager comes up to me telling me they need a $1500 deposit per line. I knew something was wrong because I have perfect credit. I went to another at&t store got some real help. read more

I was here to redeem my Plenti points. The guy I had help me may have never heard of these before, but took my information, entered it in and said that it wasn't working and would have to speak with someone else. So he sat there looking at the error screen not doing anything for a good 10 minutes. Then, abruptly, tells me that I can only use them purchasing items because that is what the error message said. How was it any different than 10 minutes before? Oh, wait, I know, you did not waste 10 minutes of my time then. read more

HORRIFIC customer service! Manager Sandy is extremely rude & condescending! Please stay away from this store! This has been my 3rd time in this store where Sandy has treated us disrespectfully. We wanted to port over my husband's phone from another carrier & do a joint account with upgrading my phone. However, in all my years in management, sales & service, I have never come across a manager like Sandy who is just intentionally pushing people away with her uncivil, impolite, patronizing ways! She is just losing money for ATT! I refuse to do business with this store & so should you! Go elsewhere because you will get way better service! I can only imagine any other ATT location will be better than this terrible place! I wish I would've read others reviews of this store before subjecting myself to this torture! 1st time I thought Sandy was just having a bad day, & gave her the benefit of a doubt! 2nd time I thought hmm just a coincidence! 3rd time, 3 strikes you're out for this awful atrocious place being led by this type of management with horrifying customer service! PROTECT YOURSELF & take your money elsewhere than this place.... read more