Shelby was the best!…read more I stopped by the T-Mobile store just needing help getting my number ported over, and Shelby made the process quick and effortless. I wasn't even buying a new phone or plan, but he still took the time to ask if I needed help with anything else and even showed me a few features on my phone I had questions about. He was patient, kind, and went above and beyond. This was hands-down the best service I've ever received in a cell phone store. I'm so glad I switched carriers -- thank you, Shelby!

In the store we were told we could have 4 lines for $100 but this is only if you give them your…read moredebit card or bank account. They did NOT disclose this at the store. Now the bill is $120/month for 4 lines even though we do autopay on a credit card. Credit cards are safer for consumers. Bank accounts and debit cards can get hacked and your $ depart. Buyer beware.

The manager ( Esau) , was NOT helpful He tried to change…read morethings I didn't want changed on my account. He did not listen / he literally kept saying how ATT would be increasing my bill bc they can do that / He could've cared less about helping me and only wanted to shove extras down my throat. Incredibly frustrating and unprofessional. I'll be going to a different store IF I continue with ATT !

Watch out for this company's business phones and a sales crook named Jerod! They promise you one…read moreprice and send a quote with the price, then we signed with them and our bill quote was $290 and our bill was $1680. Avoid them and their joke of a deal. Would be a zero, but won't let me pick it

I'm a new customer who switched over from Verizon 2 weeks ago on 11/19/24…read more *side note* I went to a different location on that day, but my goal was still the same: get a new number and a newer iPhone coz my 8+ has about HAD IT with me! However, my lack of knowledge and subsequent indecision got the upper hand in that situation; I couldn't really decide which iPhone I wanted and - although the employee at that location was nice and pleasant to speak with - unfortunately he couldn't really answer my questions or provide much info about the differences in features, so I finally said I just wanted to do more research at home. He told me I had 30 days to decide if I'd like to get a new phone via some kind of deal with a bill credit over 24 months. So. Last night, I went to this T-Mobile location and 2 employees told me conflicting information; one employee said I had 14 days and the other said, "I'm pretty sure it's 30." After a little back and forth, with one employee confirming details online, both of them eventually said they can't help me so I would need to call 611 and have customer care complete the order for my new phone. Wait, what? After I left the store, I called 611 on my uncle's phone, waited on hold for almost 40 min and followed the silly tele-prompts to "guess this song!" (to distract me from the crushing realization that many minutes of my precious life are just ticking away on this call), before hanging up in frustration. I called again later and waited on hold for almost an hour before I finally hung up. I couldn't get ahold of anybody to help me get a new iPhone and I still really want one... My experience with this store and overall as a new T-Mobile customer has been fairly disappointing thus far.

We have been here twice and love the location and Ivory!! He helped me with my long term dream of…read morewanting an Apple Watch Plus my fiancé got a new phone. (His was from 2017) I will be back to get my upgrade! Ivory is always extremely knowledgeable and very friendly! :) Also, told my two coworkers about the Netflix add on

If you want to get scammed then go here. They'll try to rip you off on pricing in a heartbeat. Just…read morego to another store and save yourself the 2 hour wait time.

i bought 2 phones, my bill was wrong as usual, took them back and am moving carriers. i seemed to…read morehave lost my license but have 8 credit cards, Medicare card, and bank card with my pic on it but they would not look at my account to check future billing. Said i could have stolen all those cards and changed the pic on my bank card. Asked if I would go to DMV without license. Duh no. Go with someone else.

I am not very computer savvy, so when my daughter started using my PC for gaming, I wasn't prepared…read morefor what would happen. I started having issues, but thankfully the staff was able to explain why you can't download certain files off the Internet They re-installed my windows twice, without any issues whatsoever

Horrible. Drove an hour to get there before they closed. Phone screen broke, they had the parts to…read morefix l but said inventory didn't show it for asurion claim system so they could not fix. I asked Michael if he could call customer service to have them fix inventory and he laughed and said no they would get mad at him. Would not help at all. Did not care that we drove ao far. Very incompetent and I would not recommend this store.

I've used them for video game consoles, PCs & phones and they always know what they're doing, they…read moredo a great job and they do it quickly.

Very satisfied with the service here! I brought my MacBook here to have the battery replaced. They…read morewere the cheapest in the area and got the part quickly. During the service, the technician accidentally knocked a little sensor out of place in my trackpad. She told me immediately (which is already a lot more than most places would do) and they're replacing the part and fixing it for free. The service was fast and professional. I'd come here again!

I'm a new T-Mobile customer who switched over from Verizon in early November…read more My service with Verizon got suspended with zero notice (coz that's what happens when you're a mature, responsible adult in your 30s and fighting with your parents who still pay your cell phone bill). So I went to T-mobile with the goal of getting a new number and a newer iPhone, coz my 8+ has about HAD IT with me! "I'm sorry for dropping you so many times" *gently strokes cracked screen and gets glass stuck in my finger* "Dammit!" However, my lack of techknowledgey (Ha! You like what I did there?) and subsequent indecision got the upper hand in that situation; I couldn't really decide which iPhone I wanted and - although Jo was nice and pleasant to speak with - unfortunately, he couldn't really answer some of my questions and didn't provide much info about the differences in features or even really try to sell me on any of the iPhones, so I finally said I just wanted to do more research at home. He told me I had x days to decide if I'd like to get a new phone via some kind of deal with a bill credit applied over 24 months... or something? So. Last night, I went to another T-Mobile location since we were in the area, and 2 employees told me conflicting information; one employee said I had 14 days to get a new phone with that deal and the other said, "I'm pretty sure it's 30." After a little back and forth between the two of them, with one employee confirming details online, both of them eventually said they can't help me, so I would need to call 611 and have customer care complete the order for my new phone. Wait, what? So nobody in the actual store can help me?? After I left the store, I called 611 on my uncle's phone, waited on hold for almost 40 min and followed the silly tele-prompts to "guess this song!" (to distract me from the crushing realization that many minutes of my precious life are just ticking away on this call) before hanging up in frustration. I called again later and waited on hold for almost an hour before I finally hung up. I couldn't get ahold of anybody to help me get a new iPhone and I still really want one!! My experience with that T-Mobile location was super frustrating and annoying, and my experience with this location on 119th was better but I really wish Jo would have tried just a little to sell me a newer iPhone. It wouldn't have been difficult, and I'm sure he could have easily talked me into getting a new phone, and probably a more expensive one than I would have originally wanted. Perhaps there wasn't much incentive for him? Unfortunately, my experience overall as a new T-Mobile customer has been fairly disappointing thus far. I might call 611 again today to find out if there's SOME way I can get a new iPhone!

I came in to get my screen replaced today. We had an amazing experience like usual. CJ helped us…read moreand was very helpful and relatable. He was very quick with the replacement and even helped answer all of our extra questions. I would definitely recommend the screen protector plan they have, it's such a good deal for anyone who cracks their phone a lot.