Went in to ask about the current promotion for new iPhone 16 when you add a line. A family member…read moreis leaving her job and losing her phone. We want to add her to our account which would be a new line. We also want to port the work number over to the new account and were told that we weren't eligible for a free phone with a new line unless we took a new phone number. This made no sense and I told our rep so. He got belligerent and basically said to talk to a manager and then walked away. I came home and called Verizon customer service and was able to add the line, get a free phone, and get the number ported. Will never go to this store again.

Tina and Deanne were excellent! I had a 1 pm appointment and was helped within 5 minutes. The…read moretransaction was better than perfect in that I was informed of benefits that were available to me of which I was not aware. Overall, I was extremely happy with the service at this location! ​​

If I could give 0 stars, I would. This being a " franchise" store in lieu of corporate, they charge…read morefor all things - I got my phone replaced at Apple and was went here- they attempted to charge me $35 activation fee for my e-sim. I forgot my pin and they had no way of calling customer service to retrieve. I went to the corporate on PGA, no charge, they scoffed when I said they wanted me to pay $35, as it wasn't an activation. Also, they verified my account by my ID without a pin. Terrible franchise and poor customer service.

Great staff, super friendly, were immediately able to fix my problem on my phone. I would…read moredefinitely recommend for everyone to review with them.

My interaction with everyone at this shop has been positive. Wesley in particular went out of his…read moreway to answer several questions I had about my failing iPhone. We need more people like this, helping others who are clueless about technology!

NEW OWNERS as of May 2025 -- BEWARE. Do not trust this…read morecompany. I went to [I Fix and Repair] to get my iPhone battery replaced. At first, everything seemed fine -- but within a month, the phone started randomly shutting off and overheating, just like it did before the repair. When I returned, expecting them to stand behind their work, they refused to replace the faulty battery they had installed. I even showed them my bank statement clearly proving I paid for the service on April 10th. But because I "wasn't in their system," they told me I'd have to pay again just for them to look at it. To make matters worse, the two men working were rude, dismissive, and acted like I was being unreasonable for expecting a working battery and basic accountability. Most reputable shops offer at least a 90-day warranty -- apparently, not this one. Now I'm out the money, and still have a phone that doesn't work. Total waste of time and money. Shady practices, poor customer service, and zero responsibility. Stay far away. **REPLYING to Devon's response below** I want to clarify that my intention was never to "extort" anyone. I simply sought support for a repair I genuinely believed had been completed at your shop. Which it was. When I provided my bank statement as proof of the transaction, you declined to honor it because the repair wasn't found in your system. I then asked if you could open the phone and inspect the battery--since it was replaced at your location--and you stated that I would be charged again just to have it examined. Accusing me of leaving a fake review or acting unfairly is both inappropriate and unprofessional. I approached this situation with a willingness to resolve the issue respectfully, but your dismissive tone and assumptions have made it clear that customer service and constructive dialogue are not your priorities.

Daniela is great. Explained what my issue was, with. good attitude and didn't make me wait a long…read moretime. Really appreciate it

came in made me wait 30 minutes for a security question for my phone and the store was about to…read moreclose so I leave without any help

This is an independent retailer working for Verizon. We went in for phone upgrades and, while the…read moreemployee working with us was competent, we had to keep switching desks to use a different computer and another employee had to sign in and kept checking in to see if he needed to log in again and it felt disorganized. An employee sneezed without covering his mouth, just turned his head to the side and let it fly. We will not be returning.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! Walked in this business last night, no one said anything…read more Soon as I walked out not even 2 minutes later someone ran to the door to close and lock it. How rude!! The least you could have done was greet us and acknowledge our presence! Won't keep business with this type of service!

Terrible!! Made a mistake and they penalized me by making me go into their store every month and…read morepay balance

BUYER BE AWARE OF THIS PLACE!!These people are a bunch of scam artists! The salesperson told us we…read morewere getting a free upgrade on the new iPhone 13 and ended up doing a "bait and switch" on us... gave us the iPhone 14 with extra fees and monthly charges. When we realized this and confronted the manager Basit and Tabitha from the resolution center, they both dismissed the fact that they changed our plan without us knowing and we were given the wrong phone. They told us that we can change the phone back to the iPhone 13 but would still have to pay extra and that the phone was NOT a free upgrade. I explained that I had a screenshot from their own computer showing the promotion but they would not honor the free upgrade. I had to call the "higher ups" at Verizon Corp. to settle the matter. This place needs to go out of business for their dishonesty and extremely poor customer service!!!

Absolutely fabulous job from Ricardo, patient with my dad in his 70's getting a new phone. Thank…read moreyou so much for your kindness towards him, and willingness to help me facilitate everything, help him communicate his needs, and keep me in the loop. Unbelievably patient and professional interaction. We t-mobile and have been loyal customers since sprint days. T-mobile is very lucky to have Ricardo.

Luring their customers into buying equipment they don't need with a false promise of saving taxes…read moreon my plan. I walked into this store on Sep 30 simply to ask whether I am eligible for the Netflix feature they just released. I didn't want anything else, didn't ask for anything else. Clarissa was very nice, checked my account and said that of course, I am in for Netflix but also there is a promo for me if I buy the Beats Headphones then Ill save taxes on my current plan. Say what?! It took me 30 minutes to wrap my head around it. I asked her 5 times whether Im keeping my plan AND saving taxes on it AND getting the headphones. I called my boyfriend and she explained it to him. Her colleague was there saying the same. Finally I believed her and signed the papers for the headphones. Lo and behold, my plan was changes after that and I was paying additional $20 for my third line. Ok, again something to deal with at Tmobile. Called the store, Clarissa is on vacation. Called again, Clarissa is off today. Called again, Alex asked what he can do for me, I explained the situation and his response was, "Oh, this is a common mistake. You have to call customer service." Wait. A COMMON MISTAKE? Shouldn't a mistake happen once and then never again?! I called Tmobile 4 times since then. Hours on the phone. I have all the names of the people that I spoke with, who promised to help me and to call me back. Not once. Finally yesterday, I got to a person who after an hour managed to get me back on my old plan (thank you) but not him NOR HIS MANAGER were able to do anything about the headphones!! I paid $320 for something that I didn't need in the first place plus spent hours on the phone with customers service (soo sick and tired of that) and they can't do anything!! They can't take them back because of the expiration of the 14 days period. (how would I know that they would change my plan before they did?!) Infuriating. It really is. Why isn't Clarissa paying for her common mistake? Why do I have to pay for it?! Typical Tmobile. Im looking for another carrier for my three lines.

Going on day 4 of not having a phone number. We went to he this store Saturday to have my number…read moreported to my partner's line since Mint's coverage is terrible where he lives. We explained to the rep why we were there. My number was ported, but my phone was locked and rejected the sims card. No idea why bc it was paid in full 4.5 years ago. It was my fault for assuming the phone was locked, but he also should have verified that it wasn't BEFORE porting my number out. The store was closing, so the guy sent us on our way, me with no service at all. That night I called Mint and confirmed the the phone was not locked, but AT&T still said it was. So far I have spent about 10 hours trying to get MY number back on MY phone that I'm PAYING service for without actually having service. The phone reps at AT&T give ZERO you know what's about us. They talk over you. They don't empathize with the fact that not having a phone for 4 days is a major inconvenience. They shush you when you speak up. They're robotic and void of emotion. It is so invalidating and irritating. All that money they spend on advertising for new customers; if they would just treat the existing ones correctly... I went to T-Mobile yesterday to port my number there instead. They said AT&T put a fraud protection on my phone. So, the phone service wasn't working but somehow there is fraud protection. GREAT. We called AT&T yesterday and they supposedly removed the protection, but today, T-Mobile says otherwise. So ANOTHER call to AT&T for ANOTHER smug rep not caring about why I'm so upset; talking over me, etc. So thanks to the rep at this PGA store, who did not listen to the most important need when I came in on Saturday (port my number and add to bf's line) I have lost hours and energy chasing my own phone number. To top it off, he changed my partner's plan and added insurance to his phone without authorizing, so he was being charged for that as well. I've never wanted to be with AT&T, and this ONE experience confirms that I will NEVER, EVER. EVER join that company. Anyone else noticing that these companies are covertly and incrementally encroaching on our rights? They put us on hold for hours, show no remorse for their mistakes, set ridiculous parameters and use gimmicks to make use feel like we're getting a deal. Anyone else over it??? They don't have enough reps to service people and they don't seem to be regulated. And of course, we are not being compensated for the time and energy spent fixing their mistakes. Then they call people "Karen" for being upset about something that we SHOULD be upset about. The apathy is unreal. I just want landlines to make a comeback!

From the owner: AT&T, serving over 81 million wireless customersread more