Went in to ask about the current promotion for new iPhone 16 when you add a line. A family member…read moreis leaving her job and losing her phone. We want to add her to our account which would be a new line. We also want to port the work number over to the new account and were told that we weren't eligible for a free phone with a new line unless we took a new phone number. This made no sense and I told our rep so. He got belligerent and basically said to talk to a manager and then walked away. I came home and called Verizon customer service and was able to add the line, get a free phone, and get the number ported. Will never go to this store again.

Tina and Deanne were excellent! I had a 1 pm appointment and was helped within 5 minutes. The…read moretransaction was better than perfect in that I was informed of benefits that were available to me of which I was not aware. Overall, I was extremely happy with the service at this location! ​​

Walking into an Apple Store when your current phone is broken feels a little like arriving at the…read moreemergency room carrying your own severed arm. There's stress. There's urgency. There's the quiet fear that someone is about to explain why this situation is going to cost the same as a small Caribbean vacation. So before visiting the Apple Store at The Gardens Mall, I checked the online reviews and honestly became a little hesitant. The feedback online painted a picture somewhere between "mild inconvenience" and "technological apocalypse." But I was nearby, desperately needed a new iPhone, had a gap in my schedule, and decided to roll the dice. I'm glad I did. First off, the location is incredibly easy to find, especially since it's right near the Bloomingdale's entrance at The Gardens Mall. No wandering through endless corridors wondering if you accidentally crossed into another county. The store itself is exactly what you'd expect from Apple: spacious, bright, sleek, and somehow engineered to make you feel poorer the longer you stand inside it. I was greeted quickly and paired with help almost immediately. Since I already knew what phone I wanted, I expected the interaction to be fast and transactional. Instead, what really stood out was that I genuinely felt served instead of sold to. That's an important distinction. The two employees who helped me were professional, patient, and extremely knowledgeable. They walked me through the purchase process, transferred the data from my broken phone to the new one, and even helped with the switch from my phone carrier... which isn't even one of Apple's preferred vendors. And not once did I feel rushed, pressured, or upsold. Yes, they guided me toward a phone case and charger, but it felt consultative instead of sales-driven. More like, "Here's what would actually work best for you," and less like a timeshare presentation disguised as customer service. Considering I walked in expecting stress, complications, and possible regret, the entire experience was surprisingly smooth and honestly kind of refreshing. Whatever experiences other reviewers may have had, mine was absolutely a five-star visit. Also, my blood pressure survived the iPhone purchasing process, which may be Apple's most impressive innovation yet.

**One Star: The Apple Store Experience, Now Featuring Endless Waiting**…read more I visited the Apple Store because I needed a genius bar appointment--one of those magical time slots you choose online with confidence and optimism. What I did *not* get was confidence, optimism, or, honestly, time. Let's start with staffing. The entire Genius Bar and repair check-in process appears to be managed by **one** (1) person. Just one. She's taking her time to answer every single question from customers who clearly have never owned a smartphone before, as well as customers who come in with the energy of "My phone is doing a thing" (said with the calm certainty of someone who has never turned a light switch on). This includes grandma, who can't use her phone--yet somehow the conversation continues as though she's teaching a classroom of students how to land a spaceship. Meanwhile, there are **20 other employees** standing around on the floor... doing absolutely nothing helpful. They're all talking to each other, standing in clusters like decorative mannequins with lanyards. Every once in a while, one will glance over and nod as if to say, "Yes, we are watching the slow-motion train wreck of customer support." But no one steps in. No one helps. No one moves the line along. The store simply runs on the power of **that one genius** trying to single-handedly solve the world's problems. Next: the repairs. If you have an appointment, please enjoy the thrilling surprise that "appointment" means "sometime after the heat death of the universe." Repairs were running **way late**, and the excuse was basically: "We have a lot of walk-ins." Okay, sure--walk-ins happen. But here's the part that really seals the deal: - Appointment slots are available online. - Cancelling those appointments comes with **fees**. - Getting stuck waiting for hours because they're behind? No discount. No courtesy. No "sorry for your time." Just the same look of calm superiority, like customers should be grateful for the privilege of being delayed. If you enjoy being treated like you're bothering the staff simply by existing, then this is the perfect place. If you value your time, your dignity, and the concept of "on schedule," I recommend setting your expectations to "my appointment is a suggestion" and bracing yourself for a customer service marathon powered by slow answers and scattered arrogance. **Bottom line:** One Genius. Twenty social butterflies. Walk-in chaos. Late repairs. Cancellation fees with a side of indifference. Would I come back? Not unless I need the kind of repair that only happens after an extended waiting period and multiple lifetimes.

I had an excellent experience. Amber and Lucy went above and beyond to help solve my problem. They…read morewere very professional, knowledgeable and helpful. Highly recommend.

I bought my new phone here yesterday. I was upgrading from an iPhone 12 mini to the 16 Plus. When I…read moretold them that I was upgrading from the 12 mini, they laughed like it was funny. The lady who was helping me, Amber, was so weird. She kept making weird and odd comments. She was not very helpful, and later that day after I had bought the phone, my mom and I realized that she had put a protection plan that I never asked for on it. I feel like that is really unprofessional. She should ask before adding stuff to my plan, especially when I never asked for it. She never communicated that at all. In my opinion, the entire experience was disappointing and left me feeling unsatisfied.

Daniela is great. Explained what my issue was, with. good attitude and didn't make me wait a long…read moretime. Really appreciate it

came in made me wait 30 minutes for a security question for my phone and the store was about to…read moreclose so I leave without any help

Going on day 4 of not having a phone number. We went to he this store Saturday to have my number…read moreported to my partner's line since Mint's coverage is terrible where he lives. We explained to the rep why we were there. My number was ported, but my phone was locked and rejected the sims card. No idea why bc it was paid in full 4.5 years ago. It was my fault for assuming the phone was locked, but he also should have verified that it wasn't BEFORE porting my number out. The store was closing, so the guy sent us on our way, me with no service at all. That night I called Mint and confirmed the the phone was not locked, but AT&T still said it was. So far I have spent about 10 hours trying to get MY number back on MY phone that I'm PAYING service for without actually having service. The phone reps at AT&T give ZERO you know what's about us. They talk over you. They don't empathize with the fact that not having a phone for 4 days is a major inconvenience. They shush you when you speak up. They're robotic and void of emotion. It is so invalidating and irritating. All that money they spend on advertising for new customers; if they would just treat the existing ones correctly... I went to T-Mobile yesterday to port my number there instead. They said AT&T put a fraud protection on my phone. So, the phone service wasn't working but somehow there is fraud protection. GREAT. We called AT&T yesterday and they supposedly removed the protection, but today, T-Mobile says otherwise. So ANOTHER call to AT&T for ANOTHER smug rep not caring about why I'm so upset; talking over me, etc. So thanks to the rep at this PGA store, who did not listen to the most important need when I came in on Saturday (port my number and add to bf's line) I have lost hours and energy chasing my own phone number. To top it off, he changed my partner's plan and added insurance to his phone without authorizing, so he was being charged for that as well. I've never wanted to be with AT&T, and this ONE experience confirms that I will NEVER, EVER. EVER join that company. Anyone else noticing that these companies are covertly and incrementally encroaching on our rights? They put us on hold for hours, show no remorse for their mistakes, set ridiculous parameters and use gimmicks to make use feel like we're getting a deal. Anyone else over it??? They don't have enough reps to service people and they don't seem to be regulated. And of course, we are not being compensated for the time and energy spent fixing their mistakes. Then they call people "Karen" for being upset about something that we SHOULD be upset about. The apathy is unreal. I just want landlines to make a comeback!

From the owner: AT&T, serving over 81 million wireless customersread more

If I could give 0 stars, I would. This being a " franchise" store in lieu of corporate, they charge…read morefor all things - I got my phone replaced at Apple and was went here- they attempted to charge me $35 activation fee for my e-sim. I forgot my pin and they had no way of calling customer service to retrieve. I went to the corporate on PGA, no charge, they scoffed when I said they wanted me to pay $35, as it wasn't an activation. Also, they verified my account by my ID without a pin. Terrible franchise and poor customer service.

Great staff, super friendly, were immediately able to fix my problem on my phone. I would…read moredefinitely recommend for everyone to review with them.

Tiffany was incredibly helpful with my iPhone. I thought I needed to fix my screen, when I only…read moreneeded a new screen protector. She was very knowledgeable on the products available in the store and quick as well as efficient on helping me. Thank you Tiffany!

My wife needed a new battery for her phone and got nothing but runarounds and excuses. I have yet…read moreto see why this place even deserves to be in business.

Cricket in general is a poor cell phone company, customer service both corporate and in person are…read moreatrociously bad, used them as my cell phone carrier for a couple of years and ran into issues mainly when they updated their network and subsequently miscatrcorized multiple phones I've had over the years as three g only while they had been working as 4g for months on their network and some were 5g phones, to say they wouldn't update their phone catalog or comp estate me the price of purchasing a new phone, had them charge me extra each time they fried one of the sim cards when they shut the phone down due to misrecognizing the phone. All in all just a terrible experience all around, and though it is the same network as at&t your data speeds are significantly slowed down.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lake Park store today.

Terrible!! Made a mistake and they penalized me by making me go into their store every month and…read morepay balance

BUYER BE AWARE OF THIS PLACE!!These people are a bunch of scam artists! The salesperson told us we…read morewere getting a free upgrade on the new iPhone 13 and ended up doing a "bait and switch" on us... gave us the iPhone 14 with extra fees and monthly charges. When we realized this and confronted the manager Basit and Tabitha from the resolution center, they both dismissed the fact that they changed our plan without us knowing and we were given the wrong phone. They told us that we can change the phone back to the iPhone 13 but would still have to pay extra and that the phone was NOT a free upgrade. I explained that I had a screenshot from their own computer showing the promotion but they would not honor the free upgrade. I had to call the "higher ups" at Verizon Corp. to settle the matter. This place needs to go out of business for their dishonesty and extremely poor customer service!!!

Alex, on site at Alton PBG store, went above and beyond to resolve a problem that nobody from…read moreT-Mobile on Indiatown Rd. Could fix in 3 days! The CSR on phone, Ruby, also solved a huge problem in less than a minute! Cell was locked due to improper transfer of carrier. Not seamless, no cell for 3 days & I take care of very ill, elderly parents who couldn't communicate with me. Outrageous in this year of 2025! Indiantown store manager ignored me & would not take ownership of the situation! Epic failure, Eric!!!

Amazing team, they give out the best deals!!!!!! Best TMOBILE in West Palm Beach. Give them a try,…read moresupper supportive and responsive.