Izayah and Kerry were awesome, helped me restore my phone settings to stop auto deletingread more

Mixed feelings about this particular location. Initially went in on a Saturday night so daughter…read morecould upgrade iPhone. Was greeted by a newer worker who midway through helping us had to leave. Store manager then took over the appointment and further explained a promotion deal that sounded like a reasonable option. Somewhat taken aback when assistant manager declared his dislike for Apple products . Also noticed an employee sitting at top of one of the tables and possibly a third employee peeking out from the back room . We felt as if we were disturbing their program watching. Upon finding out that daughters current phone needed to be backed up, and hearing the assistant manager tell us the Wi-Fi "sucks" in this location, we opted to do so at home. Before leaving the store we asked if the promotion would be available on Monday and we were told "I can 100% guarantee you probably that it will be because we are always given the heads up before it changes". We returned on Monday and were helped by another employee and discovered the promotion deal was not being offered. No real surprise but aggravating nonetheless. The employee who helped us on Monday evening was much more knowledgeable, helpful and able to answer our questions. Daughter left with new iPhone so mission accomplished. Pros: store is spacious, easy to find Cons: lack of professionalism, long wait time

this location is terrible. i have gone there several times for varying reasons. and every single…read moretime all they can tell me is, they cannot help me with that and that I need to use the app. It is to the point that I have asked them. What can they help me with and they said basically nothing. We have been ignored and turned away an hour to a half an hour before closing so they didn't have to do anything. We have had them try to direct and guide us through things on the app while clearly seeing that they themselves do not know anything on the app. Seriously this location is a waste of everyone's time and money. They either need new management or new training. Or just simply an entirely new staff.

I paid off a cell phone through the Payson store, only to have them pay off the wrong cell phone…read more After contacting TMobile directly to figure out why my phone wouldn't unlock, (this took some time) they informed me I had to go back to the store and get it refunded and then have them pay off the correct phone. When returning to the store they informed me that even though they made the mistake, even though they are the ones that put the money to the wrong phone, they wouldn't do anything to help. Tmobile corporate wouldn't do anything either. My only options are to try and convice corporate to refund (again) or just pay more money and get the actual phone paid off that I wanted. I highly recommend going with a completely different carrier. I have had nothing but bad luck with Tmobile and don't even get service in my house, I have to use WiFi.

Do not go here. My inlaws went to get a new phone and had a trade in and their experience was…read morehorrible. The person that helped them stole their trade in and the money they paid in cash. They did not realize this until their bill came and were notified that there was no trade in returned and they did not receive the cash payment. The store said the person that did this quit and they could not do anything to help.

No working telephone number to this location. Not at least anything published. Needed a quick…read moreproblem, although very important to me, fixed. The nationwide number got me to Verizon but the robo piece of crap was non functioning. Very frustrating day trying to find a solution. The solution I found is to leave this worthless company verizon & find another carrier.

I have been a Customer here for about two years. They have improved greatly. I am very happy with…read morethe way. They helped me every time I come in to the location. They are very knowledgeable and always help solve My account needs. They always look for the best solution to help me solve my needs, from service upgrades to new features and equipment.

I had been a two year customer at the Cricket store located in Payson. I will no longer do any…read morebusiness with them. The owner of the store over charged us on our phone bill and refused to fix the problem. We didn't ask for a refund, we only wanted to have our account credited. He refused to even look up our information to see if a mistake was made. He was extremely rude, and ignorant with us. Apparently he does not believe himself capable of making any mistakes. And does not care at all about his loyal customers. We ended up having to drive 25 miles to the Cricket corporate store in Provo where they were awesome. They fixed the problem in less than 10 minutes. I do not recommend anyone to go to the Payson location. Unless you want to be ripped off.

Long story short, they overcharged us $10 a month for a year and had awful speeds, frequent…read moreshortages, and TERRIBLE customer service. They claimed we (my wife and I) never called to fix the overcharge before now, because of that they can't refund our money. Odd part of this is that we did call more than once to fix this, but they say we never did... my wife being awesome as she is kept notes of her original call to century link. We talked to Kaitlyn first to get this setup to have the auto pay and paperless setup for a monthly total of $29. When we found out that we were charged the next month for nearly $50, we were confused. My wife calls them back and they said that she needs to set it up on her end online to go paperless. They then walked her through it over the phone and we assumed everything would be fixed after that... we were painfully wrong. We found that they were still charging us nearly $50 a month for the next 10 months. We called in and spoke with Sally in Escalations and she said she has no record of us ever calling to discus our internet because it keeps a paper trail of what happens in our account. Not only is that complete BS, she wouldn't even consider the fact that their system could have been at fault. It made me feel only slightly better when I read another reviewer in a different market having had a similar problem and was told exactly the same thing. She then said because it was a year ago she can't help us even though it was their fault... Leo is her supervisor and Sally said he will call me in a 48 hour window. I assume he is the busiest human on earth. Simply put, Don't use them even if they are the only option.

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