Well stocked and clean store with lots of available staff. However none of them will ask if you need help finding anything. Stood in the wiper section for about 10 minutes trying to find a rear wiper before giving up. Turns out those are in back somewhere and you have to ask for them. Got what I needed and will probably be back if I need anything else at odd hours. read more

Friendly staff fully stocked super quick and helpful. Definitely would recommend if you need anything. Car part related. Super affordable price points I say even better than Amazon read more

Came in looking for some windshield wipers and headlights. Alex helped me did an amazing job came out installed the wipers and the headlamp too. Alex is awesome helpful and so kind. Excellent customer service. Thank you. read more

Nathan was very helpful. Great customer service helped me find a part that I didn't even know I needed very thankful. Very glad the staff is amazing. Overall great place to shop for car parts. read more

I visited this store recently two days in a row and it was a very pleasant experience both times. The young sales associates were friendly and helpful. I ended up buying the wrong part (my fault, came in with the wrong part#) and the exchange the next day was quick and easy. Thanks for your excellent service! read more

I stopped by this location on Monument Boulevard after picking up my 1969 Camaro from having some repairs done. I realize that the battery appeared to be dead. I went into the shop and was immediately greeted by Brandon. He was very friendly and very helpful in determining the proper battery for the car. Natalie did he determine the proper battery for the car but he also went out to the vehicle with me and remove the old battery. In addition, he put the brand new battery in for me and make sure everything was running great before leaving the store. That was a very high level of service and unexpected. Most the time businesses now just want you in and out and onto the next guy. I want to get props for Brandon and recommend this O'Reilly auto parts to anyone out there. Great service. read more

Hector was so helpful! Found the wiper blades for my son's car and even installed them for us. Super fast and helpful. Thank you Hector!

The younger employee (male) helped me or tried to at least, I think he lacked professionalism. I understand, I must have not been speaking clearly, or could not voice my train of thought .. therefore I got a "you're looking for a wadda wadda?" I understand, it's oreilly auto parts, you shouldn't expect the best employees - however, the young man could have at least assure me that he could not understand what I was saying.. Preferably a "I'm sorry could you repeat that? I don't think I'm understanding your question." I got what I was looking for after being improperly instructed, I at least was notified for the correct aisle, but not the correct section. He followed up with a "how big is the crack? I don't think this will help you" I'm sure this young man knows everything, apparently. I don't see myself coming here again. I'll try Autozone next time I'm in the area. read more

Great new location. Very spacious and well laid out.. And the employees are just great! I had the Good Fortune to be helped by Nicole who was Not Only very personable and easy to talk to, and honestly made my day! She was also Extremely Knowledgeable about the parts they carry! After telling her the part number she was able to tell me exactly what kind of part I was looking for Before having typed anything into the computer! The next time I need anything for my vehicle this is the location I'm going to, and She's who I'm asking for! read more

Super practical store to collect what you have ordered in line or simply to buy what you need for your car. A rival location and helpful staff. read more

I give this business 5 star. My tail light was out. I went to the nearest mechanic and got an estimate of $100 to replace the bulb. I went to O'Reillys on Monument Blvd. in Concord where I got the bulb and the guys there were AWESOME. They helped me to replace it in 10 minutes. Kudos to Sav and the other guy who helped me. I apologize but forgot his name. Both were hands on and super friendly. Thanks for making my day!!! read more

Although I don't frequent this O'Reilly as often as I do their competitor, I have to say that the employees go above and beyond here. The store is always clean and the customer service is top notch. The staff is always willing to help me and they can usually answer all of my questions with ease. I love that they're open until 10 pm which is a lot later than many of the other auto parts stores in the area. They have an excellent rewards program that allows you to earn points and discounts on your purchases. I needed to replace my windshield wipers and my regular auto parts store was closed. I stopped by O'Reilly and one of the associates guided me straight to where I needed to go and even gave me suggestions on my options. I hate reading through that big ass book of car models, so the fact that the associate already knew where everything was saved me time and a headache. I chose a brand recommended by the associate that assisted me. I wish I knew his name because he was very helpful. He even went out of his way to help me install the windshield wipers! I'm not handy at all when it comes to anything that has to do with cars, so I was very grateful. Unfortunately, one of the wipers ended up being defective and I had to come back in to replace it. The replacement process was pretty painless, and they made sure to test the new wiper for me to ensure that everything worked properly. Talk about stand up service! The staff truly went above and beyond. It's nice to know that I can count on the wonderful employees of O'Reilly when I need them. Thank you for providing excellent service! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Concord, California

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I will never shop here again. Hector put a part on hold for me. I came in and showed him my iPhone with the Napa Auto Parts app pulled up. The part at Napa was $33.99. The part at O'Reilly was $59.99. I was told by a manager at another store who did not have the part that if I found the part at a different parts store that O'Reilly price matches. When I went to pick up the part in Concord, Hector not only said that O'Reilly does not price match against Napa Auto Parts but that he would only go as low at $50 and no lower. I had to step away and get the manager from the other store on the phone. I never knew there was a manger at his store I could speak to. I even asked for one. I had to wait in line again to tell him that he was incorrect and that I can call the manager at the other store so he can speak to him. Only then did he walk to the back of the store to get his manager who not only price matched but apologized. It is not NOT ok that employees are not properly trained on O'Reilly's policies. I will be submitting a complaint with corporate. Sounds like Hector is picking and choosing how he wants this store to be run and this is also NOT ok. I wonder how many other poor customers have been taken advantage of due to not wanting to cause a scene like I had to. read more

II visited the location for a different reas but ended up buying a gallon of windex bug cleaner fluid. I was helped by Rob, who answered all my questions regarding the product and even foured it for me. Great service! The location is very clean and well stocked. I will definitely visit this location again. read more

What in the world is going on here? - was asking for ac compressor and paid a new price for aftermarket compressor? Was recommended to an auto shop close to orileys and was misdiagnosed by the mechanic - orileys also gave me the wrong part for the car originally and had to replace it for a new compressor which costed me more money (still aftermarket). Absolutely horrible read more

Rob got me what I needed for today and had solid recommendations for my next trip. Even wrote up a quote before I had to ask. Couldn't have been better or easier, he nailed it. Thanks again man. - heater hose and pads / rotors quote read more

The staff are friendly and go above and beyond. We were here just to buy windshield wipers and the cashier offered to install them! Pretty cool of her. I can't remember her name, otherwise I'd give her a shout out on here. I was really impressed how knowledgeable they are, always steering me in the right direction (pun intended). read more

A lousy store filled with morons, starting from the store manager down to the parts guy. I dropped off around 2m 2 front brake rotors for resurfacing. At the counter I was told I can pick up in the evening or next day in am. The "store associate " asked me to write down a year, make and model for the vehicle. Which I did. After that he said:-"Ok see you later". I was like, -"uhm, don't you want to write down at least the phone number of your client?" Oh yes he did. The next day about her same time as I dropped off the rotors, I decided to call them , since they didn't call me. On the phone (Miguel) I was told that nobody touched the rotors.. What???? After 3 minutes he told me that after resurfacing, the rotors will be below minimum of required thickness. Uhm, how can you judge how thin they will be if you just look at them???. These rotors have 20 miles on. 20 miles!. They are just rusty because my RV was sitting outside. I asked the manager.."Neff"? Got the manager on the phone. Now the manager is telling me that they can't resurface because they are over heated. Uhm...they are rusty, you can't even see any discoloration, 20 miles old! Went to the store...Now they are telling me they can't resurface because of dust...duh. Oh wait, now they can't resurface because they don't have adapter!!! Stay away from these morons! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Concord, California

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I was so stressed out this morning because my battery light came on. I called the store to see if they could help diagnose what is going on and they said they were happy to help I arrived later that day and Ricky was so kind to give a thorough inspection of my car, so I could have an idea of what was wrong. He provided me with wonderful battery recommendations and was very helpful at keeping me at ease about my car. I will definitely be back due to the excellent and kind service I received. read more

We called to verify a part was in stock... the guy on the phone had no idea what he was doing... should have been first sign. Asked us to hold... then picked phone up 5 mins later asked us to hold again without even waiting for our response. At first he said they didn't have part.. but then checked with his manager who said they did have it in stock. He "pulled" it and put it under my name. We drove from Brentwood and when we got there nobody pulled anything.. come to find out.. they didn't even have it. Poor attitude from employees not even attempting to rectify situation. All they were concerned about was closing early even though they had phones ringing and ppl needing help in store. 12/13/20 about 5-530pm. Will follow up with district manager. By the way, autozone down the street had it... for cheaper.. and the guy actually knew more than just how to look up a wiper blade lol read more

worst service EVER in concord ! I bought a battery twice at this place, last time for my scion and was in a rush so did not change it on site. Came back with the old battery a couple of weeks later and they did not want to dispose the battery even though I paid for it. unfortunately i did not have the receipt on me. in their electronic record they say the battery was already disposed. I said it is not true - and the staff accused me basically of lying and was not nice at all, instead of thinking a second they could have made a mistake. zero customer empathy and quite rude, especially a short guy at the counter who serviced me. they lost a customer today for sure. AVOID THIS PLACE ! They should have dispose the battery - they refused for some reason & instead I got Insulted ! Updated 12/17: I went for a smog check the following day close by at Lucky Smog check. They gracefully disposed my battery for free. No question asked.... Luckily there are still honest businesses out there ! read more

I want to give my shout out to Ricky who helped me this afternoon with my 2011 Ford Fiesta. My check engine light came on today. He was nice enough to help me do a free diagnosis on my car. We found out it was an oxygen sensor that was bad. He explained what happens when an oxygen sensor goes bad. He also explained how to change one out and what forums to follow online to get more knowledge from other Ford Fiesta owners. And he told me the code number and part number when I'm ready to buy it. I'm definitely going back to this O'Reilly. read more

The staff went above and beyond to locate what I needed and helped tirelessly to install them. More than one staff member stepped up to help with my problem when 2 people were needed even when challenges came up unexpectedly. Impeccable service here, especially compared to the other guys down the road who had 0% interest in helping me earlier. I'll be back if I'm in the area. read more

My 1999 Subaru Legacy seems to wear out headlights on a regular basis. I've previously notices some electrical system quirks (like occasionally fast flashing turn signals) and wonder whether that's shortening that particular shelf life. On the other hand, I've had my Subaru for over 10 years, have close to 180,000 miles on it, and the car has run like a champ overall. I'm also to the point that if and when a major repair "opportunity" comes, it will be time for a new car. I stopped at the O'Reilly Auto Parts on the way back from Costco yesterday. It would have been an easier stop on the front end (as the O'Reilly is South Side of Monument), but getting what I needed (Part 9007) and heading out was still pretty straightforward. Store staff was helpful and checkout was easy. And I bought 2 just in case. read more

Been in this branch three times, and always it has been a great experience! The employees are very knowledgeable and friendly. However sometimes the line can be long! read more

Tried to return a product that I didn't like (armor all leather wipes, and btw, I don't recommend), and they wouldn't do it even though there's a 100% money back guarantee printed on the product, a warranty printed on the receipt, and their customer service phone rep said that it was their in store policy to return the product themselves rather than making me go through the manufacturer. I promise I wasn't one of those people who comes in and yells when they don't get their butt's licked, I was conscious about keeping my cool. They guys working weren't rude necessarily, but they definitely made it clear that I either had seats that were beyond cleaning due to serious cracking or that the seats "must be really, really dirty". The seats aren't "really, really dirty" and they are absolutely NOT cracking. Its just their time to be spiffed up... as that tends happens with the daily driver, am I right? Its not that I'm all hot and bothered because I didn't get my way and its not really even about the money ($4.29), its just like.... Come on, man. You're the manager of the store. I come in totally cool, calm, collected, and tell you I didn't like a product that I bought and you basically call me a liar and tell me to go deal with it myself? That's just totally lame. Really, really lame. read more

O'Reilly Auto Parts - Now it says O'Reilly - Auto Parts & Supplies Near Me - Concord, California

I was trying to fix my headlight and they kept coming out and harassing me trying to do it for me even though I didn't need help. They didn't even say anything after and were overall quite rude read more

This would have been a 5 star review if it was not for one employee. I originally went in to replace my dead battery. Andrew helped me out and was super helpful and knowledgeable. He even let me borrow a jump start kit to get my car to take home and bring my car back so we can test the battery to see if it fell under warranty. This was the good part. The bad. There was an employee named "DEE" who walks in to work with a bad attitude and starts yelling at a co worker saying " well that is not my job, and i am not going to help. She is the manager so act like one". He was very combative and negative. He than starts to say "man I should have just called into work sick today. " while andrew was helping me with my battery there was another lady outside who just needed a battery check. Andrews ask if anyone can help her since he was busy with me and there were 2 employees standing behind the register. Before Andrew can finish his sentence, Dee says" I am not changing no battery today, am not going to do all that". Everyone in the store seems helpful and very focus on customer satisfaction accept the one employee Dee. As I read all the negative reviews below, there seems to be only one common denominator and that is Dee. read more

Came in for oil on my BMW and Ricky helped me out. He was beyond helpful and made sure of other products to keep my car running smooth for future use. Usually everyone is in a hurry not Ricky ... EXCELLENT Customer Service Such an awesome guy!!! read more

Went in for a free battery check after going to another auto parts store down the street with terrible service. The associate was very efficient and friendly. I felt much better going to this store. read more

There should be a no star option. I came in to get an OBDII scanner and was immediately told by another employee ("Dee") in a loud and aggressive tone (three times), "You can't return that! Once you buy it, it's yours!" Then I asked the employee helping me, "Can I return it if it's unopened?" He said, "Yea." After paying $260 for a scanner, it took me about 20 minutes to realize that I didn't like Dee's attitude. I went back to the store to return the UNOPENED scanner. Low and behold, Dee was at the register. I approached him and said "You know what. I just want to return this. I actually don't need it." With his insipid looking stare he laughed and said, "What I tell you? I said you can't return it! It's yours now!" Then, he flagged down the guy that had helped me and shouted to him, "Didn't I tell him he couldn't return it?!" I flipped over the receipt and pointed at the policy that clearly stated, UNOPENED PACKAGES MAY BE RETURNED WITHIN 90 DAYS. He shouted back saying, "I don't care what it says!" A female employee approached me saying that only a manager could overrun the transaction because they had a "special password" that would allow a return. Came to find out this is a lie. Then, she suggested I go to Pleasant Hill and return it. Annoyed and angry at how I had been treated, I realized that there were about 8 customers standing and watching. I left the store, but I decided to go back in and get this guys name. I approached him and asked him for his name. He reluctantly said "Dee." As I turned to walk away he yelled out, "Mother fucker!" No care in the world that customers were around. Since then, I've spoken to the manager, assistant manager and an employee at the Pleasant Hill location and was informed that they all knew him because of his "attitude." I reported this guy to that manager, the corporate HQ and the district manager. All seemed to have sympathized with my situation and apologized. However, after almost one week, I have found out that he STILL works there! The worst and most ugliest display of service I've ever encountered. And I'm shocked even more by management to allow such a despicable person to represent the O'Reily brand. After years of shopping at O'Reily, you've lost a customer that's spent hundreds of dollars. STAY AWAY!!! read more

I was headed to church today and realized my driver side windshield wiper was broken. The blade was scratching the windshield so I took a detour to O'Reilly Auto Parts. Ernesto was customer-service friendly, knowledgeable, and nice. He figured out quickly what I needed, and he replaced my wipers. read more

The people who work there are friendly and try to be helpful, even if they aren't all that knowledgeable. Not their fault but too bad. But their suppliers are so cheap that they don't put the studs for the pulley in the water pump. Naturally, the studs won't come out of the old pump. Crap. If the person who sold it to me had told me... Oh yeah. See paragraph one. Can you imagine spending all day getting the new water pump in, only to find that you can't put things back together because the pump is incomplete. And then spending another half a day running around town to get the extra pieces that should have been on the first one? Yeah. I can. (Wish I could rant to someone who could make a difference, but they aren't answering their phone.) Very angry.... read more

First time in, needed a bulb for my headlight. Not only did Nick take the time and replace it, he noticed my original bulb was fine and actually the wiring was faulty!! Thank you soooo much Nick you customer service is on point!! read more

Great service, very helpful and kind staff that will go out of their way to assist customers. Junior, a staff/cashier absolutely went out of his way to help me on a rainy evening, replacing my windshield wipers and the lights in my car. All while he was being very kind and professional and was happy to help me. read more

The worst. Went in for some parts. The employees seem to hate being there. No help. Just standing around goofing fir their own pleasure. Even made eye contact, but no help. The worst. read more

O'Reilly Auto Parts - No help - Auto Parts & Supplies Near Me - Concord, California

These guys are always helpful and prices fair Great warranty coverage and usually very easy when you purchase lifetime warranty Make sure that you register purchases with your phone number so that their system can verify purchase for future warranty read more

Apathetic and rude staff - can't manage to order an item you paid in person at the store and are told it will be here tomorrow. Come back two days later "we never ordered it". read more

Let me counter some other one and two star reviews. I wanted to give one or two stars myself, but then they comped me a product due to a mistake. Dudes, it's a car parts store and it's super busy most of the time. Here's the bottom line: They are super busy a lot of the time (both delivering to local shops and within the store with customers). Sometimes, they are overwhelmed with business and this reflects terrible with their service. They are doing the best they can given their circumstances. I'd give them three stars, but I know they're doing the best they can, so four stars it is to balance out those one and two star reviews. read more

Great service from Sara. Really crappy service and attitude from Evelyn. Why does she work here if she doesn't enjoy customer service? Overall, a mixed experience. Sara did a great job installing the wiper blades. read more

O'Reilly Auto Parts - Wiper blade installation - Auto Parts & Supplies Near Me - Concord, California