The person who helped me was great, other than that the store was a mess. They had nothing out on display. They may had about 10 Phone max. As I entered I was greeted, I was informed that I would be helped in a bit. I waited about 10 minutes for my sales rep. I've had not so great experience with ATT overall but I've had them forever so I stay. I gave a one star review simply because there wasn't really anything out on display. I understand people still, I think a multi billion dollar company would have the top of the line security system in place. The other reason for the one star review is when I walked in there were about 4 staff line against the wall and continued to be there as I waited. read more

Absolutely stellar! The staff here knows how to treat customers! My personal experience was amazing here's my story: I walked in with an issue on my phone and had some billing questions. I was greeted with a warm tone and a friendly staff. I proceeded to tell them what issue I was having and they were more than happy to help me. The issue of my phone was resolved quickly and easily without any problems. What's great about the store is that they have some technicians that help repair and fix your phones so I highly recommend adding insurance so when you ever have a phone problem broken screen this is the store to come bring your phone. I also had a billing question and they were able to review my account to make sure that I had the best plan that fit my needs. One thing I could say is that THANK YOU! ATT customer for life. read more

Absolute worst customer service. If I could give this company zero stars, I would. I spent an entire afternoon in this store to get a new phone and to switch to ATT. I was assured that my bill would be $160 and the first bill I received was $680!!!! I was told my ATT to fix it with the store. So I called numerous times and was passed around between managers and store managers and ppl that had refused to call me back. Seriously avoid this place. It's two months later and I'm still dealing with billing issues from ATT because this store didnt do their job right. They are so shady. AVOID AVOID AVOID read more

I hate this place. Coming here gives me the same bad feeling as when I go to buy a car. They will make you wait forever, to charge you the max, offer you the least and then try to sell you every extra under the sun. Who taught AT&T about customer service? Hitler? Once a sneaky sales guy here connected my iPad without telling me, had me sign a contract that I thought was a sales receipt, and locked me in a plan without me knowing. So shady. I called to complain and AT&T wasn't even surprised. They just tried to keep me in the contract. read more

AT&T Store - Stuck with this piece of crap until I pay them a few hundred bucks. Thanks AT&T. - Mobile Phones Near Me - Redlands, California

Had the worst experience in this att store. I called before making the drive from Ontario and Gabriel confirmed they had what I was looking for which was 2 Apple Watches 5 series black in size 44. He said just come in and ask for me and I'll get you setup. I get to the store and ask for Gabriel, he walks out and has no idea who I am, he said he never talked to me. Then he laughed and said you talked to my manager (WTF?!!) So apparently this manager thinks it's funny to give false information, make people drive out and waste their time. I asked to speak to this "manager" he wouldn't come out of the back room. I walk back to my car and call the store and they refused to answer!!! He obviously knows he messed up and they really just thought if I left it would all be forgotten. I'm taking this to corporate and I'm going to let them know how poorly this entire store treats their customers. I will be switching my services over to another carrier. I have been with att for many years and I don't deserve to be treated this way. This store doesn't deserve a single star. read more

Horrible store. Horrible service. AT&T over the phone completes the trifecta of negligent incompetence. After 25 years with this company, I am done and changing cell phone carriers. Save yourself the frustration and just jump ship. read more

This place really ruined my birthday and my Christmas. My loving girlfriend, was trying to surprise me with a phone upgrade and we unfortunately went on a day ABSOLUTELY NO ONE WANTED TO WORK. 12-22-2018, we walked in and granted there were a lot of people in there. But, we asked the person at the front if we could see how long David would take. She said she would check, and apparently when she left to check she went home because she never CAME BACK or gave us an update. We waited over an hour for David, and after he had finished with a customer.. HE NEVER RETURNED AS WELL!! We asked the "booker" if she could help, she told us that she couldn't help us because she was off in 5 minutes. THE WHOLE TIME NO ONE EVER ASKED IF WE NEEDED HELP!!!! So, they said we would get the next available people two other couples came in who both got to see representatives before us! Thanks for ruining our day and the time with the love of my life. I hope you all get coal in your stockings!! read more

Terrible customer service. I came in because I had to make an account change which required me to show up in person to show my ID. I arrived and the security guard sitting at the front door makes no effort to greet me or let me know there's a sign in sheet. That same security guard is stuck staring at the screen on his cell phone while fanning himself with an electrical portable fan. What kind of security are you doing, sir? Finally, I'm greeted by a female employee who, with an attitude asks if I have been signed in. I tell her, "Yes, I do." She takes my name down and with that same attitude tells me the wait is about an hour. I understand you can't help it if it's busy, but it doesn't help that she is just sitting at at front desk, texting on her cell phone, making no effort to even ask why I came in. Simply terrible on this day. read more

This location here is not very helpful. I went in to see if I could upgrade my line and Hassan was trying to have add another phone line. I told him I don't want to add another phone line and to check if there's any promotional offer on an upgrade. He wasn't very helpful and very hard for me to understand him. Not at all helpful. I'll just go to the Apple store for my IPhone. read more

Today I got my screen and phone repaired the Supervisor that helped me was amazing I had an appointment for 1pm and I went in early because I was in the area and she helped me right away it was so fast and amazing I didn't even get a chance to remember her name but I'm pretty sure it was Larissa thank you so much read more

Earlier I wrote a review for wrong location. This one is near Walmart. I have been to this location twice and both times the workers are lazy, especially the fat guy with the golf hat. If you hate your job, quit! Don't waste your time with this location. read more

Great Service, met all of my needs & great friendly associates. Will definitely be back!

Once again this store overcharged our account. They also failed to disclose that changing the SIM card for our WiFi would result in charges. I will never go to this store again. read more

I have been a customer of AT&T for 8 years. I never had an issue with them until back in Feb. 2020. During the beginning of the Feb., I came inside this particular store with my boyfriend to ask about how he is able to import his phone number from T-Mobile to AT&T so that he can be in my account. I don't remember the sale's rep's name, I think it was Jose or Ray or something. We only spoke to the guy once and he said he noticed my phone bill is a little high. He offered to help lower the bill by adding 3 extra lines to my account which I don't even need. What he didn't tell me was that he ended up adding a military discount to my account to make my phone bill lower. I am a federal employee and I already got a federal discount with my account, I'm not even in the military. I spoke to another representative in the AT&T store in Pomona, CA and she told me whatever he was doing is crooked and isn't right. She was the one who looked into my account to see what he did. She was there to help deal with customer service on the line for at least 2 hours with me to remove the 3 extra lines that guy added. We got cut off the phone line 3-4 times trying to resolve this matter. The customer service told me that I had to come back to the Redlands store to try to request to get my phone bill credited back. The phone bill I received since the rep that added the 3 lines to my account was over $440. I was always able to pay my phone bill in full until this representative ripped me off. Right before the Covid 19 pandemic was just beginning, I wasn't able to return to the store sooner to resolve the phone bill issue until May. 2-3 times I have attempted to visit the store and there was always no management available to speak to. I tried calling on the phone, and my phone wasn't able to display notifications of missed calls anymore so I didn't realize a supervisor was trying to call me back for a couple of days. The past week during the weekend I attempted to come to this store, I spoke to a different sales rep about my problem, of course she wasn't able to help me at all. She apologized for what I had to go through, I told her that it wasn't her fault for somebody else's mistake. She only pointed out that the reason why my phone bill was at the $440 peak was because of the activation fees from the phone lines that guy added. I asked her why did the guy had to lie to me about helping with my phone bill in a crooked way? It just doesn't make any sense. It doesn't make sense to add extra phone lines that you don't even need, if I knew what the guy was doing at that time, I would've just told him no, leave it alone. I didn't think much about it because I figure he was just trying to help. The main problem was that they didn't want to credit me back my account for the higher phone bill the rep was responsible for. Ever since the sales rep. lied and conned me in a dishonest and crooked way, I basically just didn't want to deal with having this service provider anymore. I was going to consider slowly paying off my bill as we are currently dealing with tough times. The morning I made a payment to my bill was the same morning the service provider decided to suspend my account. My phone bill was high at the time since I was also still paying installments for a 'broken' phone that my ex husband was using and his old phone line that wasn't being in use anymore since we were getting a divorce. The representatives could have offered to move one of my installment payments to my boyfriend's imported phone number line so that I wouldn't have had to pay extra money for my ex husband's old phone line. I was extremely upset they had to just suspend my phone plan so me & my boyfriend went straight to Verizon to open a new plan with them. I'm done with AT&T since they didn't truly wanted to help with my problem and they lost a loyal customer. read more

I received my new S20 Ultra a few days ago. Everything transferred perfectly but the SIM card would not activate so I went into a store, which I hate doing. Tony greeted me and he was very helpful. Extremely professional; cleaned everything down before we sat at the table and got my new phone up and running quickly. GOOD JOB read more

Jose is the best he has lots of patience answers all your questions!!! loved the store !!!

I got a new iphone & customer service was great as always! They gave me a great trade in deal! I came to the store in Redlands located by in & our burgers. I come for upgrade every two years & I will b back! read more

I presented to the store on 9/18/22 to trade in my phone for an upgrade. I told the store representative "Jasmine A" that I did not want any upgrades, changes, or additional services to my existing plan. I was in and out of the store in less than 20 minutes. I received an email today from AT&T today informing me of all of the benefits of my new "AT&T Protect Advantage Plan" which is roughly $17/month. I did not sign up for this. I called and spoke to a representative who informed me that I was additionally signed up for "Upgrade Standard Plan" which is roughly $6/month. I specifically remember telling Jasmine that I did not need this as I haven't broken a phone in years. So in total, this representative signed me up for $23/month in additional services which I did not authorize. I should have screen the receipt more thoroughly but I'm not used to being screwed by a company that I have done business with for over 20 years. I was able to get these canceled via customer service. Once the terms of my upgrade are up, I will be canceling services. read more

AT&T Store - Mobile Phones Near Me - Redlands, California

Wanted to give a shout out and thumbs up to Ihab! In less than five minutes he fixed my phone. Two calls to 611 couldn't fix it........Go see Ihab at the Redlands store. Thanks for your help, Linda A. read more

If I can give them no stars I would, we switch to AT&T hoping to get a better deal than any other carrier. We basically got told what we wanted to hear by a sales rep named Jose all we needed to do was add direct tv stream for 6 months and our lifetime bill would be $130.. within a month our bill was over $300, we were forced to pay it . We went back in to ask what was going on, we talked to another guy , and instead of leaving it to what they had told us , they changed our plans to basic starter plans without telling us, had us remove direct tv stream just to get our bill lower. We were not told that our service would SUCK or that our plans were being changed. He simply said "it should be $130 again" . We went back in for the third time to tell them how much our service changed since they made these changes and turns out we were on basic plans , no insurance, no tv . The last people to help us simply said "change it back to the elite plan through customer service, we can't do it" WORST SALES REPS EVER , beware. THEY WILL SCAM YOU JUST TO EARN COMMISSION. THEYRE RUDE AND DONT CARE TO HONESTLY HELP. As long as they get you in and out . Do not come here !!!!! read more

Durey was the one who helped us out, he was very fast and efficient, he explained things pretty well and does thing professionally. Thank you for assisting us. read more

Completely lied to our face about the contracts and Direct TV set up. We got the buy one get one free IPhone 8 but we're told that we had to sign up for Direct TV for the deal. We said we would rather not because we don't want the dish and the wires. The employee said it's all wireless and no dish. We only need an outlet. We agreed, The set up date came and we were completely lied to and the guy who came to set up our Direct Tv told us this wasn't the first time he came to install and the customer said they were told the same lies. We did not want holes in our new wood floor or a huge dish. Which was exactly what the AT&T employee said wouldn't happen.. all lies. We also wanted the 99$ iPad deal which turned out to be a full two year contract (which we were not told about) We sat 5 hrs to be lied to and cheated out of our time and money. They rush you to sign the contacts on their iPads and summarize what they say but don't tell you the details and keep out important info. We will be going with another company that has ethics. read more

Just a disclaimer before this message, I love AT&T and the service (which is how the rating went to 2 stars from 1)! This complaint is addressed completely at the representative that I was given to assist me. I'm not sure of the girls name that helped me but all I can say is that she had platinumish hair (sorry for the lack of description). Anyways she was great in person and had a great guise of customer service however now 3 months out I have hit so many issues caused by her that I needed to let it be known. 1. While I was signing up for a new phone plan AT&T was offering a deal in which you could sign up for a Direct TV Now Sub in lieu of an activation fee. It was cheaper than the activation fee so this sounded good. I went ahead and said "ok" and she did it rather fast no email nothing asked of me. Come to find out later that I had forgotten to delist my monthly and was being charged (my bad). However, in the process of cancelling this account I found that I had no idea of my info so I had to go thru an 1-2 hour long process of trying to figure out which account was mine. Come to find out the girl made 2 emails under my name unknown to me (her bad). This is inappropriate and makes no sense that she would not ask for my email to set this up, other than to make the cancellation process as difficult as possible. 2. They were having a deal (as many mobile companies do) that with a new plan you can get a new tablet. I have seen this deal many times before and know that the catch is that there is a monthly charge to go with the tablet (usually around $10-$15). This is all well and good but the issue comes in when I explicitly asked the girl, is there a monthly service charge for the tablet? She responded with "no". Due to my surprise I proceeded to ask this question and clarify about 3 times before leaving that day all with an assured "no" from her. Come to find out there is a charge (now that I have opened my tablet and everything, great!) Sorry for the length but I did not want this to happen to others. I'm not much for complaints and will deal with quite a lot before coming to this, but unfortunately this has caused too many issues. read more

Last week on Friday my mother an father went in there an was very disappointed by the sales representative. This individual began to berate them about them not knowing the iphone12 is not in stock. Last time I checked it is not a customers job to know when a item is in stock or not. Next this individual named Kendal began to talk down to them an not assist in finding a resolution rather he told them that they can't make changes to the account since the head of the account is not there an that they need to call. Last time I checked this is a AT&T store main store an should be able to assist rather then say out loud they can not help you. Me an my mother are both heads of the account so why could she not make this change? I'm disappointed in the service given to my parents who are elderly an should be treated with respect. Guess it's time to finish this contract an hour elsewhere if this is the service I'm going to get read more

Gabriel was very helpful. He did all that he could and did not stop until we were able to resolve the problem that we had. He was such a great help! read more

I came into the store to upgrade my phone, waited 10+ minutes with no acknowledgment from any of the reps. I finally asked if someone was available, and very rudely, a Hispanic woman said no, and walked away. While we can hear many agents in the back laughing loudly and peeking through the glass door. Only one rep helping one customer and five customers waiting. read more

I went into At&t today to discuss my bill. Rey said he would look into it, that it'll take 10 - 15 min for it to "generate". He headed to the back, I waited 35 additional min after that just to discuss my bill. He finally came back with just a sticky note of why my bill is such amount. I asked if I could get a print out of entire bill. He told me that he couldn't print it out due to the fact "they can't do that, it's just better if I check through the website". None of my questions were answered. I didn't receive any help and/or explainations. Yet I send my husband in to get a print out and what do you know the sales rep gave it to him. The sales rep Rey who I encountered with was just being lazy. Poor customer service. I don't recommend coming to this store. read more

went in to ask about the phone plans and new upgrades. One all the employees are always on their person phones talking. But also, the manager GREG IS SO DAMN RUDE, DISRESPECTFUL AND ARROGANT. was talking to my mother in a rude tone even when she was being nice. I had asked him to not talk in a rude manner as we are being very nice and he kept cutting me off and talking over me. This is NOT the type of service you expect especially when we are giving them MONEY. The biggest thing is we were not rude but he was BEYOND RUDE. he needs to be fired. WORST MANAGER GREG. HE IS A COMPLETE ASSHOLE. read more

This store has the absolute dumbest, least helpful, most incompetent people I've ever met working there. The skinnier blonde gal literally made me call the general AT&T help line from the store and provided zero help. She was unable to perform an action on her iPad, and instead of telling me about the error she got, she simply wrote the standard 1-800 number on a post it and told me to call in. No context about the fact that she was experiencing an error, no context about the fact that she was pawning me off on phone-based support even though I was PHYSICALLY IN THE STORE. The heavier set redhead woman approaching middle age, who said she was acting as the manager tonight, was arguably worse - she was there the whole time while the blonde gal failed to help me, but was on her phone filming selfies, having conversations on her AirPods, and just generally not helping/being oblivious to what was happening in the store. Whoever owns this place either has ZERO standards for who they hire or is an even bigger moron than the idiots working at the store. read more

I would recommend this AT&T store. Tony is the best!!! Fixed all my issues in 15 minutes. Thanks Tony!!! I will definitely see Him for all my wireless needs! read more

Awesome service. Was greeted by the guard as well as sales reps everyone was professional and kind. I was in and out.

Another establishment with crappy customer service in San Bernardino county. Why am I not surprised. Been a premier business customer for over 6 years and every 2 years I've gotten a new phone and renewed the contract at the brick and mortar store. As a matter of fact I renewed here 2 years ago no problem. Came in a month ago only to be told that the grandfathered plan can only be renewed through online. Tried to renew online but the system won't ship the phone to a PO Box which is the primary address on the credit card. Called customer service to which they told me there should be no issues with renewing at the branch. Came back yesterday only to be told the same thing. Instead I gave in and agreed to convert it to the 18 month Next plan simply because I was tired of talking to a bunch of blank lifeless faces and I didn't want to deal with this again when I have to renew. So after picking out the phone and the wireless charger I thought I was done after I signed the paperwork. No it had just begin. After waiting 20 minutes to get a representative and another 30 minutes to sign the contract, the rep. Yesenia proceeds to tell me that she can't find the SKU for the charger. She runs in and out of the employee area without ever asking if that's OK or telling me how long she will take. Nothing. This happens at least 4 times during the course of this interaction. She proceeds to get "help" from a co-worker who looks up the number or not. Then again she darts into the employee door. WTF?! At this point I have spent 1.5 hours in this god forsaken place. Even other customers are saying why the hell are all the employees in the back. Literally 1 employee is in the front. Finally being sick of this shit I tell to cancel the whole order and storm out. There is absolutely no customer service here. Just a bunch of young fuck-offs that don't give a shit about customer service. And the manager is on the same level. I come back after finding out they had cut the service on my current phone. Instead of getting the manager I get put on the queue and have to wait again. AT&T is an established business and brand but these employees don't give one shit about it. Hopefully my survey they sent me after the visit will get some attention if not this review. The manager and most of these employees need to be fired and/or retrained because even a monkey can do a better job. Sunday 08/30/2015 Taking my friends advice I head to Best Buy to switch carriers so I thought. After calling AT&Ts national account services, they told me that because there was a phone plan for a Samsung S6 on the account, they cannot convert the contract to a consumer contract. You see, I have an S4 and the new phone I wanted was the S6 that this manager (come to find out she is Persian) told me after I asked her specifically if I would be charged anything by canceling the phone and plan. She confirms that I will not be charged for anything yet I was going to be charged $24.99/month for a phone I didn't have. I had to head to another branch because I can't walk back in here again and told the manager there my story. He was professional and cleared the phone contract up with their support team. This required her to verify that I don't actually have the phone they attached to my account. Another half a day wasted by a unprofessional manager that thinks customers are there just to inconvenience her. I'm not the only one that thinks this come to find out her peers feel the same way. read more

This store and their staff is amazing. I was having a real rough time with my phone and also my contract. Greg went above and beyond to get me something new, and a deal I couldn't refuse. Truly made my day and I will always come back here!! read more

I don't normally leave reviews for non-food related places, but my experience was so great that I felt like they deserved it. I came into this store this past weekend after I broke my iPhone 5s at a concert and the manager, Sanaz, helped me upgrade to an iPhone 6. The whole process was so fast and she went above and beyond to make sure I saved as much $ as possible while still being adequately informed about everything. Even though I directly only worked with her, all the other employees were really nice and helpful as well. Pretty much, the customer service that I received was nothing short of fantastic. I definitely recommend coming here with any of your cellphone needs! read more

This AT&T store was a disaster from the start... first off, if you're new to Redlands, don't use AT&T as there's crappy reception there (everyone I spoke to said to go with Verizon). However, just before I moved to Redlands, the iPhone 3G announcement was made, so I figured I'll go with AT&T so that I can transition more easily over to the iPhone. I first went to the store and it took about 15 min to even get helped - despite an empty store. Okay, whatever. I asked a million times about transitioning over to the iPhone when it came out and making sure I wouldn't be faced with extra charges, and was reassured that no I would not. I signed the contract and was on my way... with pretty bad cell phone reception. Fast forward 3 weeks and the iPhone comes out, but it's impossible to get in Redlands (the store only received them on July 11 and 12, and none since). I went in on July 12, they were out of stock, and didn't know when they were coming in next. Well, two weeks after that (i.e., today) there was word that the iPhone would be in stock in the Santa Monica Apple Store, and I was already going to be in the city, so I figured, what the hell and got in what turned out to be about a 4.5 hour line. Well, when I call the main AT&T number about upgrading to the iPhone, they tell me that no, I can't upgrade and that an 8GB iPhone ($199) would be $399. I explain what the store told me, and they told me to call the store. I call them, and after being on hold AND talking to the manager, the manager decides that since the store rep that rang the purchase through me said she told me that there was a 30 day return policy, there's nothing he's willing to do and I have to go through the main number. So here's my dilemma: there was a 30 day return policy that I was unaware of, making me ineligible for the upgrade. I couldn't get an iPhone within 30 days bc AT&T wasn't stocking them. AND the store is telling me to call the main company line. Okay, I call them. The customer service rep talks to her manager and they agree to give me the upgrade. Now I wait on line 2 more hours, get the iPhone and as we go to pay it says I can't get the upgrade. I call AT&T again, and after an hour phone call now they reneg on the whole upgrade and tell me that no, they won't give me a deal on this (but will on any other phone - that I could have gotten from Verizon). Long story short, it was APPLE who took off the $200 so I could get it at the advertised price. Ultimately, I was given wrong information by the AT&T store in Redlands, the manager of the store was rude when I spoke to him and took his employee's word over mine (isn't the customer always right?) and the management in the call center is a joke. And, your reception in Redlands and the IE sucks. If it weren't for the iPhone, I'd cancel my plan in a heartbeat! read more

WILL NEVER TAKE MY BUSINESS TO THIS LOCATION AGAIN!!! I believe that there is another review on here that talks about her calling and being hung up on... When I read that I thought "no... They wouldn't turn away business like that!" but I guess I was wrong... I'VE BEEN HUNG UP ON 3 TIMES TODAY! You hear someone pick up the receiver, then set it right back down.... So I went in yesterday and talked to a guy named Aaron Pagenkoop. I know this because he gave me his card, along with this story about how they don't have any S7s in Stock today, but if I texted him him tomorrow he'll txt me back and let me know if any came in... I texted him twice today, and guess what? No response... But I figured it was his day off. So I stop by this store again today to check if any S7s came in and there sets Aaron talking to another employee. So from inside the store I called the number that I've been calling all day, and being hung up on, and surprisingly I hear the phone ring in the front, but the young black kid behind the counter is to busy flirting with another employee to answer... LIKE I SAID... I WILL NOT BE BACK!!! read more

I did 2 upgrades in different days , great costumer services , very honest with the promos .

Walked in the store around 1:15pm today. There were two sales associates helping customers. My wife and I stood there as what appeared to be 2-3 sales associates, and an assistant manager / manager stood around at the register talking to each other and playing on their phones. We literally stood there for 5 minutes watching them as they looked up...then looked back down at their phones and kept talking to each other. Not one word of acknowledgement or the slightest attempt to see if we needed assistance. Such wonderful customer service. I think I will cancel my 2 phones, 2 tablets, uverse, home phone, internet, and alarm. read more

Shady sales people. They lied to get me to sign up for more programs. Don't trust these people just call at&t in sky. You do not get unlimited data if you sing up for directv. That is what they lied about. read more

BAD CUSTOMER SERVICE! There's nothing else to say. People are waiting to sign in but the workers just stands in the back or in the front chatting. read more

AT&T Store - We waited and waited to check in but they have been chatting for a while. - Mobile Phones Near Me - Redlands, California