My phone was stolen so I had to go get a new one. There were no other patrons in the store on a Saturday morning. The sales person S. was very helpful, letting me know about the current promotions, helping me get the phone set up, putting the screen protector on etc. As painless and easy a process as replacing my phone could have been. Parking lot sucks there, but that's well known fact for everyone in the area. read more

I had a terrible experience with getting internet installed. Each day I was told it would be completed that day and this pattern lasted for two weeks. The costomer service line was useless in offering anything other than a canned response. read more

I wanted to thank they young woman who installed my screen protector on my phone from another provider. Courteous and efficient. And there was no charge. read more

Typical AT&T, they'll NEVER change. I had a 1 PM appointment. I walked in at 12:59 PM. There were 2 sales associates. One was helping a client, and one was on his phone. No one asked if I had an appointment, and there was no sign-in sheet, like I have seen at other AT&T store locations. At 1:10 PM the first sales associate helped the woman who was there before me, and fair enough. At 1:20 PM, after watching the second associate continue on his phone, which was likely work and not play, the first associate got up, and said he'd help when he was done with the woman he was helping. I said that was fine, and that I had a 1 PM appointment. He checked and said he did not see any appointment (I still have the email receipt showing I did have an appointment). He said he'd quickly help as soon as he could. At 1:30 PM a brand new client walked in, after waiting about 2 minutes, the second associate took that random walk-in, before my appointment, which was now 30 minutes late. At 1:40 PM I walked out. I'd like someone from AT&T to contact me, so I can tell them where to send me a check for my wasted time. I'd also like John Stankey to terminate himself as CEO. He has had 5 years to make things better. Stank-man does not deserve to run a Starbucks location, let alone AT&T. AT&T has stayed in the cellar in terms of customer service, attention to detail, and don't get me started on how I have to call in to their 800# 3-5 times a year to correct an invoice. They are CONSTANTLY over charging me, and I am regularly calling in to explain things to them, to then get the bill reduced, along with a promise that it won't happen again. BUT IT KEEPS HAPPENING! I have never, ever been to an AT&T retail store that was efficient and knew that they were doing. And AT&T in general is one of the most horribly run companies of its size. read more

The service we got today was knowledgeable and helpful. Julio and Ozzy both made our visit seamless.

These guys go above and beyond. Julio gave me his personal number and helped me after hours on his day off (what?) and Ozzy was so helpful as well. The other gentleman employee here was staying over 1/2 hr past when he was supposed to be off to help customers too. Very impressive and helpful team here! Would highly recommend. read more

Terrible service! Only looking for sales. Did not even try to help me with a return of Internet Air equipment.

Had a great experience with Jay. We walked in on a Saturday and he helped with what we were trying to do the whole week (but kept having issues with) over the phone with terrible att phone customer service. In person was so much better. He helped me fix my no sim SOS mode and helped get the transfer pin to transfer from my old plan to my fiancé's network. Professional, quick, kind and helpful customer service. 10/10 recommend Mr. Jay read more

Anthony at the corporate store in San Diego was diligent and helped me without fail where many persons would not have taken that much time in helping one customer. Anthony did not waiver, he kept trying to solve the problem with my phone until it worked. All At&t employees are valuable, Anthony excelled in his performance. I can not express my gratitude enough for Anthony's problem solving. Thank you AT&T for Anthony. read more

DO NOT TRADE IN A PHONE WITH MY WIRELESS....they will steal your trade in, they are not trustworthy hire terrible employees....they do not represent ATT they are contracted and are thiefs, liars, and scammers...they are not accredited with the BBB because of so many complaints, and sketchy practices.....go directly to a corporate Verizon or Att Store. read more

Do your research! The sales people do not know their products. The manager is extremely argumentative and arrogant. Just buy from Apple. And, YES, the cameras between the 15pro and 15pro MAX are different! One has 3x zoom and the other has 5x zoom. The manager still argued there was no difference after I pointed this out. No wonder the sales people are misinformed. 20 years with AT&T and time to switch read more

Mikey was excellent! He did in 20 minutes what customer service over the phone couldn't figure out in four months. Mikey was calm and collected and very helpful and even informed me of a bundle package that is going to give me 20 percent off my bill ! Hillcrest att will be my go to hub from now on. read more

Moved to SD today and called to set up internet. Gabriel helped me through the process. He was kind, helpful and had great communication. He made the process of signing up for internet pretty painless and quick and had the patience to explain some of the technical things to me. Shout out to my guy Gabriel! read more

Talk about shitty customer service and pushing customers away. Walked in today to get off a plan and start a new plan alone .I walked in man holding a trash bag asked me what I came in for and said oh yeah you can do that through customer service asked if I could get prices and he said it's $70 for one person and at that point I could tell he didn't have any interest in helping me so I walked out. He didn't tell me what included in the plan ? Could I keep my # could I get a new phone nothing. Just a whole bunch of attitude! And passing his work on to customer service Save yourself some time and don't come here go somewhere where they want business and willing to actually help their customers. read more

I'd like to take the opportunity to recognize, Jorge for providing outstanding service during my visit. I was there for an iPhone upgrade. I had stopped in the weekend before to ask some general questions. This was my first time dealing with Jorge. Even though it was a quick visit, he was extremely thorough, and took the time to answer all my questions. When I decided to proceed, I retuned with the intent in having Jorge assist. Jorge is top notch in working with the public in a retail/service setting. That level of service is becoming more and more scarce these days. So it's extremely refreshing when it happens, especially with the younger generations. Jorge is a true professional. He listens, is patient, recognizes social cues in his explanations, relatable, thorough, and personable. He gives you the customer service that you hope for. The one you reflect on and say, wow, that was an actual "experience". Jorge will succeed in whatever he does. I hope he gets the recognition he deserves. I would also hope that your new, and maybe some existing associate are encouraged to shadow him. ATT is fortunate to have Jorge for the time that they do. read more

Update on this location. It's a hit or miss. I recently went in with a couple of questions and decided on direct tv stream service. The gentleman helping us made it seem like we NEEDED the 130dollar box to stream the service. You only need it if you DONT have a smart tv which I do. The sales person asked me this and he knew I had a smart tv and still sold me the device. After I came home and realized I didn't need it I went back to return it a couple of days later (he told me I had 14 days to return). Same salesperson helped me and he said I have to have the device regardLess. He made me feel like I wasn't understanding him. That I needed the box regardless of the tv I had and that he would not refund me my money. I know sales people can be a bit slimy but damn, he made me feel so uncomfortable over a simple transaction. After he refused to give me a refund his coworker tells me to "just give it away". Ummm you have 130 dollars to give away? Cause I don't. The audacity. I left the store and called ATT. I asked them about the service and they informed me that I DO NOT NEED A BOX. that I can stream with the app if I have a smart tv. I then explained to her the box situation and she told me to proceed to return it to the location I bought it from for a refund because I definitely can return it. I told her I tried and was turned away and at this point will not be walking back into that store since I felt minimized and talked down to. She apologized and asked me to return the box to a ups store. So then I had to find a ups store, drive over, drop it off. And now I have to wait for an email that will take one to two weeks, call them back once I get said email, and then dispute the charge for a refund which will take another couple of weeks. All because this gentleman wouldn't take my easy return. I guess it just depends on who you see. Like I said, I've had great experiences here, this was not one of them. Siigghhhhh Customer service is dead. read more

Deserving of a poor rating, This location needs to learn about proper customer service, which they lack in. Never I have experienced such bad service. I will not go back to this location. I'm not the only one who has experienced the same poor service apparently. read more

They do not disclose all fees associated to your transaction even when you ask them if there are any more fees. They add things to your bill you didn't ask for. They take your cash for accessories but will not clear the balance, they actually finance it to you on your bill. I am working on getting an attorney. Buyer be ware!!!!! read more

I don't usually post negative reviews...BUT the service at this place SUCKED Was let in by Coner. Very unfriendly. All I needed was to activate my phone. He messed around with his phone trying to set me up. After a few minutes, he said this phone was Incompatible with ATT. Said I needed a new phone. F-that. Left, went to Claremont. Jessica greeted me, had the large handheld computer (I knew this was the real deal). She looked me up, found me, and in 5 mins was up and running. DO NOT GO TO THE UNIVERSITY AVE STORE. IT'S NOT AN ATT RUN STORE. IT'S A SATELLITE. Head over to the Claremont store, they're part of the ATT network. read more

If I could give a Lower rating I would ... I went in to upgrade my phone the guy who help me ended up adding another line to my account with out my permission which caused my bill to go up. The whole time he's telling me my bill would go down .. I went into the store to talk to the manager about having this line taken off my phone. The manager told me that there's nothing he could do because he is a new manager and That the guy who did this got moved to a new location and I had to go there to deal with it. I called customer service which you would think would do the job since their title is customer service. They said there's nothing they can do and I have to go back to the store and have the new manager fix my account and that by him telling me that I have to go to a new location to find the guy who did this to have him fix it that the manager was actually full of crap. When I went back he told me that there's nothing he can do that I have to go to a new location to find the guy to fix it gave me the email address from his district manager Sandra I emailed her never heard back from her. I finally called customer service again got a really nice lady who fixed everything for me. Is it just me or the AT&T stores nothing but scammers the lowest grade of used car salesman they are in the customer service phone industry. We are in the process of removing everything that is AT&T in our house.. Worst ever avoid this location read more

I've visited the store twice since I moved to San Diego, and every single one of the staff I've encountered have been beyond helpful and professional. I had an iPhone trade-in issue that required me to make a quick trip to the store last night, and the store manager was able to help me out within 30 mins, so I don't have to pay for the trade-in iPhone I've already returned. Definitely recommend all the staffs at this store!! read more

We loved Marcelino's customer service. If you're looking to do anything, come to this AT&T store. This store is by far the best one in San Diego. And of course, get your service with Marcelino. We added a new line and had a few questions and he was able to do a in and out service super quick and knew exactly what he was doing! He was very professional but got straight to the point. He was helpful, answered every question we had, and made sure we we're fully satisfied with our service at the end. We have never came across an agent who answered every question in the order we asked it without asking us what was the question again. We are very satisfied with his service!! read more

Terrible customer service. Walked in and the guy was on his phone while massaging his arm with a theragun. Spoke at me like I was interrupting him and like I was in the wrong place. Talked me out of buying a new iPhone and also told me my insurance is the "old" insurance and that he doesn't really know what it would do For me. @att continues to have terrible service and doesn't value there clients. read more

The customer service here was the worst I been to some bad att stores but this guy was the cherry on top of all bad customer service as soon as i said I was there to discuss options of leaving att RUDE happened. Rep was on his phone texting the whole time,short responses back to my questions, walked away as I was asking questions about 3x wth ? In the end did absolutely nothing for me but tell me to do it myself on myatt.com and again walked away didn't bother to ask if I needed anything else or if I had another questions which I did but I just left never going back to this location ever again. If you trying to leave them or regards to billing avoid this location like the plague. They will ltreat you like crap. Don't say you weren't warned! read more

This is the worst ATT store in the world. You should go to literally any other ATT store. The manager is a jerk who yells your private information across the room. They treat customers with disrespect and hate their jobs. You're way better off going to the one in Mission. Will never return there and I wish luck to anyone else who does. read more

I todays date Sept 30 2020- I first called July 30 2020 spoke to Diondre.. about getting internet service at home at my home. He got all my info to set up an account- it was about closing time and said he would call following day to finish. Never heard from him. I called a few times and he was busy or unable to take my car and I left several messages. A few days later I tried the same thing and he still never returned any my phone calls. he had all my account information and said he needed to make a phone call when I talk to him first on the July 30 call. Today (Sept 2)i called again and he said he remembered me and he said he was so sorry about not calling back. But we basically started all over again he didn't save any of my information. I told him I didn't have Internet service and he kept saying he needed my email address and I said if I give it to you it's not gonna do any good if I can't check my email. and after all this time he wanted to send me to a call center and the number I got was a wrong number. He also told me to call him on his cell phone because he can't talk to me at the phone number there in the store for some reason. later I found out is because I guess they Record phone calls. I finished the call call him back on his cell phone and basically I have no service anyone to call a special number. I said my address did not exist- or the system said it didn't exist and I told him if he would've mailed me the application in the mail I would've had it by now I have the same address for 13 years. when he said I should talk to the call center when I asked to speak to a manager thinking maybe the manager could figure it out. then I had to call back store phone and nobody would answer. Through out the call he talked about selling me other services- i kept saying " focus on my internet service " I had surgery August so I wasn't in a huge hurry but I did call and try this all over again and boy oh boy what a waste of time it was. Really bad customer service! read more

I went in today to change my provider and Raul helped us today and was the absolute sweetest. He throughly explained everything to us in detail and worked on giving us the best deal possible. We all left with new phone hahaha super duper pleased with his customer service and 10/10 would recommend. read more

Finally upgraded my dinosaur of a phone: IPhone 6S Plus to the 12 Pro Max. I'm not really the type who upgrades my phone every time a new generation or model comes out. If it ain't broke, don't fix it. But it's been five years and it's time to upgrade my iPhone 6 Plus. Upon entering the other night, Michael helped me right away. He showed me the different models, gave me pricing and sold me on the iPhone Pro Max. He told me about a great promo if I traded in my old phone (which was great cause I thought my phone was so old that it wasn't worth trading in) and he even upgraded me to a newer data plan that was a better deal than the one I currently had. He was so patient as I pondered on what color to get and I finally decided on the gold color. He ordered my phone, and instead of waiting a week, as quoted, it arrived in two days! I came back today and just my luck, Michael was available to help me set up my phone and traded in my old one. Overall, I had a great experience with Michael and was very pleased with how easy it was upgrade my phone and even more pleased with the customer service that I received. Hope it'll be this easy next time I upgrade in another five years...lol. read more

Drove to this specific location because of google reviews and am glad I did. I left very happy with the professionalism and service provided by Ravyn, she is an asset to the store and the company. read more

Terrible service here. The one guy who was working didn't know AT&T policies and had the manager on the phone who gave wrong advice without looking up my account or actually knowing what the situation was. There are enough AT&T stores in SD to actively avoid having to deal with this one. read more

My senior mother had a discrepancy on her account that she needed help with, so I accompanied her to this location to get things sorted. We were assisted by Trent, who was wonderful and took the time to look through her account history and surmise what had caused there to be an extra line added to the account. He told us how to fix things and write down all of the information for us. He was great! Hope he gets kept at that location in case we need help in the future read more

Very good location. Ryan and Raul are awesome to work with

Costumer service based review! My boyfriend and I walked in to merge our recent cellphone lines and the costumer service we received was top notch. Our representative name was Ronald. Ronald was very helpful, knowledgeable, and most importantly patient as we were figuring out one of the main line account number.(we were switching carriers.) The process was smooth and Ronald made it effortless. Head over this holiday season to the store and treat yo'self. The store was organized and neat. To top it off a lovely dog walked in! Dog friendly store! read more

Pretty bad experience at this store. First the agent signed me up without my consent to the more expensive plan. I specifically said no to the expensive plan when the choices were presented to me only to find out the second day via email that was on it. After we cleared that hurdle, the new iPhone 13 was having intermittent connectivity issues. Went to the store again. Switched me to an e-sim. Phone worked fine. However, as soon as I landed in Europe the phone stopped working even though I'm on an international plan. Overall the team at this store seem to be pretty incompetent and not very knowledgeable. Att international support are unable to solve the issue either. Basically I'm stuck with a 1300 dollar piece of $hit. Thank you ATT read more

First time in to add wireless home internet. Plenty of phones and accessories. Pleasant, knowledgeable staff. Cynthia walked me through wireless internet speeds, system requirements, pricing and payment details expertly. She remained unhurried and commiserate. The entire experience was completed in a matter of 20 minutes. Days out to installation? One. read more

I am happy to announce that I in the beginning I received the most god awful service, I had to make appt. 3 times and walked in twice to hand them $600 trying to start my 30 Month Contract on the iPhone XR $5 a month for 30 months which is a contract to get phone for $150. I am happy to announce that on the 19th of June will be my last payment of my 30 Month Contract. I will be so glad to see AT&T in my rear view mirror and not look back, service was usually a pain to get hold of. Hey something they don't tell you is the first year buying an iPhone there is no need for AT&T Ins. Of $20 a month. Your iPhone is completely covered by Apple for the first year, after the 1st year then get AT&T Ins. If anything happens in the 1st year AT&T will not touch it because it is under warranty through Apple the 1st 12 months. That comes from my own personal experience. AT&T does not tell you but they collect their $20 for their Ins. That 1st year even though it was not Valid. Calling customer service, prepare to take awhile and try to remain calm for your own good. I learned those little AT&T stores (Mine is located in Hillcrest at the HUB Shopping center) are no more then a front for retail sales ONLY. Customer service is not available, at that store anyway. There is more experiences for instant bill was due on the 19th then it would be due on the 1st back and forth for awhile. Just know this is an honest review that could be longer, but if you use them, you have been informed of the reality of these stores and Company over all. Very underhanded! read more

Dana and Nino were super helpful and the reason I'm still with AT&T right now. I was considering switching to another provider because my family line has gotten too large and complicated. They told me about the new active duty military discount now available with AT&T, and were incredibly helpful walking me through the steps to make my plan more affordable and easy to manage. I'll be back! read more

AT&T Store - Awesome customer service reps at AT&T Hillcrest San Diego! - Mobile Phones Near Me - San Diego, California

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Jorge is the best! Recently went to this location and he was super helpful and informative. We went in looking to upgrade a phone and Jorge laid out all of the options and helped us get a great deal. Would definitely go back again to this Hillcrest location for my future phone need. read more

I want to personally thank Ivan F. for clarifying my bill and helping me to make it more suitable for me. I am 70 years old and he was kind enough to be patient with me and explain things thoroughly. He is very attentive, kind and respectful and AT&T is lucky to have him in their business. read more

Called the store, they said they had the phone I wanted in 2 different colors I wanted, drove down, told them when I got there, they said they had it, filled out all the info, then they went to get the phone and didn't have it tried to get me to upgrade to the bigger model, total sleazy sales tactics read more