Employees are friendly and helpful! They helped me determine trade-in value for my phone and…read moretalked me through iPhone options.

Came to store on Christmas Eve. The workers did not show up until after the opening time with a…read moreparking lot full of customers. They then proceeded to tell a few customers it would be another 20 minutes before opening. Completely unprofessional. The workers need to be prompt and have better communication with clients. Would not recommend this store at all. After telling the worker what I was there for, he behaved in such a manner that was displeasing to him. Yeah... just all around non professionalism.

Can be a little bit of the hard sales approach at this locations. Hey, I get it ... gotta move that…read morecustomer to making a decision whether yes, or no but sometimes some people need to think. Otherwise the service is okay, just be prepared to say no to the upgrades, like credit cards or new phones

Don't go to this Verizon. The associates feel shady and it couldn't be more obvious they're going…read moreto do everything possible to make commission off of your sale. I came in with a brand new phone purchased elsewhere trying to get my service added & they tried to sell me a new phone! They said I get a $1000 credit for a new phone and Verizon will pay for it. I asked if it has a 3 year contract and they said no.. no contract.. but then when asking them questions, they said Verizon pays for the phone for 3 years and if you leave early you pay for the rest of the phone.. the verbiage used the entire appointment was very deceptive if you're not phone literate. I would never return to this Verizon, unless you're into being taken advantage of- in that case this is your spot

Worst business if you could even call it that. I took my iPhone 5 to these so scammers, and they…read morereplaced my lcd panel with a broken one. Once I realized the terrible work. I contacted them and was told to bring it back the following day. Then to receive a message saying he couldn't show up, then told me to show up another day at 1300, but this time didn't show up or contact me at all. Instead these crooks are ignoring my calls. I wouldn't recommend these dishonest crooks to anyone. Stay away, otherwise they will scam you as well, and pretend to disappear off the face of the earth.

From the owner: Repairing mobile electronics (iDevices, computers,tablets, mobile phones, video games, etc.)…read moreCustomization of iDevices, factory unlock of phones, flashing of phones, jailbreaking, carry accessories for your mobile electronics

Useless store and staff. Went in to buy a I phone case and two staff folks doing nothing other than…read morehaving a personal conversation between themselves didn't offer to help. if it was my store, I'd fire the both of them. AVOID THIS STORE. This is not the first time I've had bad service here. DONE!!!

I needed help setting up multiple devices. The customer service was amazing! They were extremely…read moreknowledgeable and helpful.

Worker was rude would never return to this location or give them a sale. Older Caucasian woman was…read morevery rude and dismissive. Would rather do business with any other phone store after this experience.

Erin helped me with my purchase, never have I been helped so quick and the man had a lot of…read moreinformation I went in at 6pm and left at 640 with a new phone all set up. Highly recommend this location.

I visited the Southfield Best Buy to pick up an online order and waited at the online pickup…read morecounter while employees at the regular checkout line continued assisting customers there. No one came over to help the online pickup line, even though I was clearly waiting. When I asked the door greeter how the system worked, she explained that checkout employees are supposed to rotate between the regular line and online pickup. That rotation was not happening during my visit. From where I stood, customers in the regular checkout line were consistently prioritized while the online pickup line was not acknowledged. The experience left me feeling overlooked and concerned about fairness in how customers are assisted. Clearer coordination and consistent rotation between lines would make a big difference. Until that process is more consistently managed, I'll likely take my business elsewhere.

Service was excellent. Susanna is fantastic! She spent a lot of time with me and my mom, walking us…read morethrough different TV options and explaining things like OLED. She was so patient, kind, and explained things in a way we could understand. She even helped arrange shipment to another city since I'm moving. She made the experience really easy. Delivery was a breeze and I could pick the time I wanted. Very pleased with this experience. Large parking lot. Spacious store.

Anthony was amazing. Was above and beyond customer service with my elderly father. So grateful.read more

Great customer service - this locale is not jammed so waiting time for a sales tech is minimal :)…read more Nice ppl @ been in a few times & always professional and quick

The service was great. The turn around was quick and prices were reasonable. I would definitely go…read moreback.

Several weeks ago I switched phone service from AT&T to Verizon. Something happened during the…read moretransfer of data and they told me to go to the Apple Store because they were getting close to the security freeze. Apple told me to go to Comcast and see what they could with the password. In fairness, Comcast came closest unfreezing the phone but it still wasn't right. I took into Cellular Repair Center and within twenty minutes Ken had it back to normal. There was no more running around for me. Thanks, Ken.

Fantastic guy - fixed my phone in minutes. Great pricing and clearly he's competent. Very…read moreconvenient to have him come to my home!

Got a battery replacement on my iphone x, very convenient and quick…read more Showed up on time at my residence and did the repair in under 20 minutes, charged almost half of what others were quoting. Mike seems like a nice guy too, definitely recommended