Normally I try to avoid going into phone stores. But it was time to upgrade my phone…read more I got helped by Tony. He's really down to earth, friendly, and patient. And I couldn't be more happier with my service with him. I didn't catch the manager girls name, but she was also pretty cool too. Thanks y'all. 5 stars.

Wow what a bad service experience! My brother and I walked…read morein on Black Friday thinking it might be super busy. It was pretty empty so it seemed we would be helped quickly. There were only 2 customers in the store. 2 of the four employees were assisting the 2 people that were together. As we walked in, one of the employees who was assisting the 2 people said he'd be right with us. "Hmm. Odd, why can't 2 of the other employees help us," I thought to myself. We waited a minute and one of the other 2 employees begrudgingly said, "I can help you.' As if we were inconveniencing him. He was not friendly just a plain robot. Not cheerful or pleasant. How about being more customer-service oriented. "Hi how are you today?" He proceeded to help my brother. My brother let him know he was looking for a newer phone. He looked at his phone and said in a rude voice, "Yeah, this is really old!" Ok maybe a 5 year old Phone is old for most tech gadgets but the way he said it, was very condescending. Ouch! He then pointed my brother to the newer version of his current phone and told him his new bill would be $100/month. Hmm my brother doesn't use it for social media, mostly for necessity of having a phone for an emergency. I have Verizon, and they've always asked me more detailed questions, to get me on the right plan. When I voiced that I only pay $48 dollars with Verizon and my brother asked about a loyalty discount, the employee immediately said, "You can go to Verizon!" Trying to pull the old sales trick of 'taking away the carrot' so to speak. My brother responded with a resounding, "ok!" And so we did and he got a way better deal at $67 per month. Verizon was so much more helpful and friendly. The name of the employee was Austin. Also we didn't appreciate the other employee following us around with Austin. It was weird. If the employee was being trained, then say something. That was just awkward. Do better.

When walking into this location to take care of my Wifes phone bill, as we walked in the staff were…read morenot very welcoming, odd looks an the attitude of knowing it all. When if it was not for customers they would not have this job, but when my wife and I approached the cashier my wife expressed that she was only wanting to pay her bill which she made clear was not taken care of via the auto pay. The snobby kid behind the counter then started telling her, well I would hold onto your money because if it's on auto pay you will be double charged, and after going back and fourth with him youd think if it's a few days off an not paid it will not have been taken out of your account and shouldn't have issues taken her money. But he continued to argue til another employee appeared to have more knowledge and people skills came to help us out and finish our transactions. With customer service like this I'm amazed that customers have not just started taken their issues and payments to the internet. Less hassle and better mind set.

I'll just make this quick, but these workers are complete imbeciles. The only thing they do in that…read morestore is take your money for the bill and start up new service. Other than that they can't help you with anything else. They just sit around on their phones and tell you unfortunately we can't do that unfortunately we can't do this either. All they tell you is, you have to call Tmobile customer service.

Everything went well! Smooth and fast support. The male tech helped me transfer my old iPhone 11 to…read moremy new iPhone 17 successfully when I wasn't able to myself at home.

We're paying for 1G up and down in Sparks, NV and the fastest speed test is 12 mbps. Videos tiling…read moreor freezing every few seconds. We're having to use our phone signal to watch any videos.

The store was clean and orderly. I was having problems with pop-ups. The Verizon tech was…read morefriendly and helpful. She was very knowledgeable about the cellular system. She solved my problem quickly. Thank-you! I highly recommend this cellular company!

Came in to upgrade 2 phones and our plan. Was a great experience until 2 days later when I noticed…read morethe absolutely fraudulent crap the sales guy put on our plan. The easy one to explain is the phone insurance. I told him in zero uncertain terms that we absolutely did not want the insurance plan. He put it on anyway. The next one is actually diabolical. They have the deal where you get netflix/hbo with ads for $10/month. He told us the plan without ads is $20/month, so we asked to add that plan. What this scam artist actually did was put the $10/month plan with ads, the Netflix premium, and the HBO premium, all separately for a total of $34.50 per month. Yelp won't publish this review if I accurately describe what category of human being this individual is. During our time spent there, he proudly explained that he makes commission and makes more money at Verizon than he did working in IT. Now we know how.

This is the second time I've visited this AT&T store in the past nine months or so, and…read moreunfortunately both experiences have been the same. The staff just seem like they don't want to be there. They're not enthusiastic about helping, and their tone often comes across as annoyed that they have to deal with customers at all. The service is also very slow when it comes to looking into issues or answering questions. Instead of feeling welcomed or helped, it honestly feels like you're inconveniencing them by being there. I work in customer service myself, so I understand that some days are busier or more stressful than others. But when you work in a customer-facing environment, customers should at least be greeted and made to feel like someone is willing to help them. Both of my experiences here have been unpleasant, and unfortunately I would not recommend coming to this AT&T location.

It's now March and I'm still dealing with these issues created by Rep at this retail store - an…read moreunauthorised added line and then unauthorised fees. Even tho the Rep showed us a print out of our upgraded two phone lines we did not see the additional unauthorised charges until our Feb bill. Called in to get unauthorised line cancelled and charges credited but Rep stated it takes one billing cycle. No credit applied so calling back AGAIN ! Heed warning - two months later and STILL dealing with it. I DO NOT recommend this store ! Also my iCloud did not sync properly so I get continuous pop ups and would have to delete my iCloud to sync my phone but would lose what's on iCloud now.

Everyone here is great, they have just about everything you need. They are friendly and helpful…read more I've been going here since they've been open and so have many people I know. Also trying to find someone that replaces watch batteries anymore is a real challenge. The same with car fobs and garage door openers. They do that, and they don't overcharge. They will also recycle 5 pounds of batteries for free. They also work on cellphones.

Austin was of great assistance fixing my cell phone re-charging c port. He cleaned, tightened and…read morerestored the phone to working status in just minutes at no charge!! Thank you very much. Blair Smith

Do yourself a favor and do not buy a cell phone from Costco . I purchased an iPhone 12 on…read more10/28/20. On 2/19/2022 the phone is dead. I need a new motherboard according to Apple who wanted to charge me over $300 plus for repair. But wait! Thank God I purchased insurance from Allstate through Costco. Forget about that. They need a warranty receipt, I have a receipt . That's not good enough. They have no record,. I'm too aggravated to go into detail regarding this fiasco, but to save myself time and aggravation I'm going back to Apple and spending $300 plus dollars to get my phone fixed. Allstate insurance through Costco is a joke. Please save yourself aggravation and don't buy your cell phone through Costco. Never again.

72 days ago my husband and I purchased three phones from Costco Verizon Wireless Kiosk…read more A couple of weeks ago some sort of smudge got beneath my screen protector. I took it back to Costco Verizon to get a new screen protector. Kassandra informed me that as it was within the 90 day time frame they would replace it for free. We got the screen protector off and found that it was beneath the screen itself. We don't know how the bubble got there. She then informed me I could exchange it for a new one (same for same). I responded, "yes please". So she got me a new phone put on a new screen protector and Otterbox. The she helped me to download all my apps, notes, photo's etc. Kassandra wiped my old phone clean. The Kiosk is small and always clean. Kassandra is not only knowledgeable, friendly and kind with a very easy going personality. While I was waiting for all my stuff to transfer an older couple approached her with lots of questions. She listened to them closely and answered their questions. She had to repeat much of what she said. She was extremely patient and kind. If you need a phone and are looking for a deal check out what Costco members can get at the Verizon Wireless Kiosk and be sure to ask for Kassandra.