Alex is too much of a professional, he shared even with me about purchasing the proper filter. No…read moreother tech has shared that. He is professional at communicating, Also showing any other awareness issues. He is respectful and I am very empowered about the knowledge he knows about Air conditioning. Don't let his size fool you he is fully equipped for the Job. Thank you Cool Experts for sending Alex.

They say you should always get a second opinion. Well, I'm really glad we did! Our AC went out, and…read morethe first HVAC company that came out told us our breaker was bad and that we needed to call an electrician to replace it before they could look any further into the problem. We decided to call Cool Experts because they came highly recommended by a friend. They sent an HVAC technician out the same day, which was already impressive. The technician took the time to thoroughly diagnose the system and showed me exactly what was happening. He explained that when the system froze, the blower overamped, and that is what actually tripped the breaker. He didn't just tell me what was wrong, he took the time to show me and educate me on what was happening with our HVAC system. He also gave us honest options. repair our 20 year old air conditioning system or consider replacing it. There was no pressure, just a straightforward explanation of our options. We've had several AC and HVAC companies work on our home over the past 20 years, and Cool Experts is the first company that has really taken the time to explain our system to us in a way that actually made sense. Hands down, the most knowledgeable HVAC technician we've ever had come to our home. He was professional, thorough, patient, and genuinely seemed to care about helping us.

I literally cannot adequately sing the praises of Martin Heating and Air - in part because I am a…read moreterrible singer, but also because they were such a blessing to our home and our family. After spending almost 2 weeks meeting with HVAC companies for an entire system replacement, I was feeling very confused and defeated. Estimates ranged by over $20K difference and there were so many conflicting opinions, I felt like no decision was going to be the right one. I prayed about it, felt I needed to hear one more and put a post out on FB, to which the owner, Steve, replied immediately and his lead was at our door the very next morning. Jonathan was our primary point of contact and, wow, not only is he knowledgeable, he's incredibly consultative and thoughtful. I shared with my husband how rare it is to encounter people who genuinely like to take care of others, and Jonathan set Martin apart from all the others. We discussed all the different things I'd heard and learned and he truly cleared the path with a simplified solution. When he presented me with our options, their pricing was incredibly competitive. I felt so positive about this decision. When install day came, we were blessed by Omar and Luis. Those guys are incredibly professional, respectful and you can tell they care about the quality of work they're doing. They spent 12 hours in our home and came back the next morning, smiling and ready to finish the job. Jonathan followed up with us on his day off, just to make sure we were in a good spot, and he came back on day 3 to reinspect everything, check levels and make sure everything is as it should be. It is a huge investment and I am so grateful to have crossed paths with these folks, although I hope to never need their help again, they will be the first I call and the first I refer to anyone in need of HVAC help.

Great experience, after calling 3 other HVAC companies, I finally found someone who I would…read morerecommend. Steve was punctual, honest and knowledgeable, he found the issue and explained everything clearly. If your are looking for and Air Conditioning tech in Wylie / Rockwall area you can trust this guy.

Dale is gone, seek elsewhere…read more Just like every other company now with standard slick sales attempts. They repaired my easy fix, so I give 2 stars, but told me it would be $100 service call or I could sign up for $179 service package they want to lock you into and then come back later and upsell you more costly repairs. He then came back in the house and conveniently changed service call fee from $100 to $165. I've never been quoted a price after work was done and then had it switched. This was only because he thought I would sign up for $179 service nonsense. I'm in sales, I wish I could change my pricing anytime I wanted. Again, seek elsewhere unless you can get Dale back in a uni.

Dale is amazing! took care of everything and excellent pricing! I'm sad he retired. He was the best…read moreI've ever had the pleasure of working with. My rating was based on Dale's service. I am not giving any recommendation for the new company. I wish Dale well in his retirement.

Picture this: it's late May and the devil's oven that is the start of summer in Texas is upon us…read more Our AC hadn't been cooling all day. By 5 pm, it was unbearable. Chaz came out quickly and gave us the diagnosis. There were a few things going on that needed to be addressed, but the pricing was fair, customer service impeccable, and my house was back to cooling in under 2 hours.

Called in and was able to make an appointment that week…read more Brandon come out and was very knowledgeable. One of my systems wasn't operating correctly. A lesser tech would have just thought I need to add feon. Brandon checked the condenser inside and found a half burned birthday balloon in the housing. Thanks to Brandon we discovered the issue before the motor fried or worse. Now my units are running in tip top shape.

I called them, they were super professional. Had an availability the same day showed up on time…read more Super friendly found the problem within minutes. Understood what was going on. And was able to get the unit up and running in no time highly recommend these two guys to get the job done super fast with a fair price. They are super honest. Highly recommending these guys for any type of AC work and heating. They definitely earn my trust and respect. Definitely recommend these guys to everyone I know.

I have no idea who "Bobby" who responded as the owner of SHR is. Perhaps Steve sold the business?…read more How would bobby know anything about this. Steve is the one who kicked loose the plumbing and Steve is the one that refused to repair the damage. Steve also did not even go into the attic to see what the issue was. I went up and found and repaired the fitting that was broken loose. As for anything free, the thing repaired over the years were shoddy wiring that SHR was responsible for and a failed motor that was under parts warranty, but of course they charged for all that. The only free thing they did is give me an overpriced estimate for a new furnace and during which they damaged the drainage, cause significant damage.

Called them up because our heating want to hit. Turns out that my thermostat went bad. They…read morequickly diagnosed the problem and got fixed asap. When he checked our other thermostat, found out we had an issue there as well and he got that fixed with no additional hassle. I appreciate their attention to detail and great service. I can feel my fingers again!

Review Part 1. Let's begin at the beginning . I bought the house while stationed at Ft Hood and…read morenever had the time to address the air conditioning due to all of the deployments. There were 4 AC companies that gave me quotes. A1 Air not only was the highest of all the quotes but stated that all of the unnecessary work that they did quote was code and had to be performed such as installing a French drain , and when asked about an incentive from Oncor , the sales woman's stated quote ," Oncor has no money to give away for any incentives...HA HA." All of the companies gave quotes for a 2.5 ton and the 16 or above seer system with and with out heat pumps along with WiFi capable thermostats. A1 Air 8700.00 with 18 month zero % financing . Chapman Air, 7700.00 no zero % financing . Willard Air 7500.00 18 month zero % financing . Forney Air 60 month zero % financing, Oncor incentive used towards price of the unit , and the final price was under the lowest I was quoted by the other ac companies. The 34 year old ac system in my house was completely removed and replaced with a shiny new system along with new electrical boxes and wiring 10 year warrant on parts and 3 year warranty on labor which was way better that the other companies . Communication between the owner Richard and his techs and office was the easiest I've ever had with any company . Any issues I may have had with anything was quickly resolved . So far the service works great and no issues as of yet and really do not expect any. I have recommended this company since the first hour that they started installing my new AC unit. The part 2 of this review will be after the long hot summer of 2019 to report back how the new AC service has worked . 06/30/2020 Review Part 2 On June 17th 2020 our A/C started blowing hot air. Being I decided to see if it was a fluke and let it run for a day or so just to see if it was the heat or actually the the A/C. Well , it never got cold. So on the 19th we called Forney Air and scheduled the appointment. At 3pm a technician arrived and discovered a cool element in the attic malfunctioned , which is rare for that unit. The technician was able to get a new part ordered from a near by supplier and was also able to get that part same day . Forney Air Owner Richard and a platoon of technicians arrived with the new part and quickly installed and performed diagnostics on the entire system. All of this including the inspection and replacement took maybe all of 3 hours and was covered under the warranty. The efficiency and professionalism of Forney Air has still not wavered. Support your local business like Forney Air . You will not regret it.

After the review hit the owner of the company came out and fixed everything ... no more duct tape…read moreand I have been very satisfied with everything I just hate that it was a bad review that fixed the problems ... but they are fixed and I am very pleased that it was taken care of today ... thank you Richard First review ... Very disappointed with the service I have received... I had a new ac unit put in a couple months ago a very nice upgraded 2 stage system ... the owner Richard came out and was very nice let me know what my options were and seemed Very thorough and knowledgeable while selling the unit that is really the reason I went with his company ... come install day 2 guys came out and put the unit in they seem to have had some trouble getting the unit in the ac closet they took the thing apart and installed in piece by piece ... but once again they know what they are doing I really do not ... the first day before they even leave I notice that the system is really loud they dont seem to think anything of it after testing it out and such I give it a couple days then decide to call it takes 2 calls to get a call back and have them check it out they come out and yes there was a problem a zip tie was In the fan making it like a card in the spokes of a bike tire ... a couple weeks later I open the ac closet and it is like a freezer in there I have more ac in that closet them my whole house it seems and I notice that the unit has black duct tape all over it so I call them again it once again takes 2 calls to get a response...they send out the same guy that installed it he is very nice but he comes out and duct tapes it more and tells me that these (top of the line) American standard dont always have there seals and gaskets in them or just dont fit right ... the problem is still going on I can leave that door open to help cool the house I guess ... so I have been calling the owner for over a week now and i can not get a return call at all !!! I wanted to have him come out and check it as it being duct taped together doesnt seem like it's a good unit that i just paid high dollar for plus the filter that I will need to change is behind the drain pipes and seems impossible to get it out to change it ... that nice 3 year warranty doesnt seem that great if they won't return there calls at all!!!! Good luck if you use these guys!!! I will now be calling a reputable ac company to came out and fix it or reinstall it correctly I guess !!!

Could not be happier!…read more Received four (4) quotes to replace both of our old units, and Earl showed up as the last (he was highly recommended) Not only did he blow us away with his AC expertise, but his quote was fair and did not include a bunch of unnecessary add-ons that would break early We booked the appointment 5 days out, and the team of six (6) showed up on-time and ready to work Very pleasant group, that spent 10 hours straight in the heat getting us back up and running again They took the time to explain everything, answer all questions, and left the house as clean as they came in Overall, I would recommend this company to family and friends in the need of an AC repair or upgrade

I would say that is best company that I used in Dallas in the last 37 years. Humberto Ruiz did a…read morefantastic job on Sunday. My heater was not working and he fixed my AC unit. He was extremely honest. The tested the unit twice and fix the control panel. On my experience, I will use him all the time. I am a very conservative person in all my decisions. I wish good lucky for all that had a problem with A/C unit.